📌 Core Information
🔹 Job Title: Director, Account Management - Ghana
🔹 Company: Mastercard
🔹 Location: Accra, Greater Accra, Ghana
🔹 Job Type: Full-Time
🔹 Category: IT Services and IT Consulting
🔹 Date Posted: April 4, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Managing all MasterCard programs including Credit, Debit, Prepaid & Commercial cards for customers in Ghana and Africa
- Growing MasterCard volume and share within Issuers and Acquirers and developing incremental revenue streams across value-added services
- Negotiating, executing, and managing all aspects of the customers’ business
- Analyzing customer’s business through profitability modeling, financial forecasting, and competitive analysis
ASSUMPTION: This role requires a strategic mindset, strong relationship management skills, and a deep understanding of the payments industry.
📋 Key Responsibilities
✅ Manage all MasterCard programs including Credit, Debit, Prepaid & Commercial cards for customers in Ghana and Africa
✅ Grow MasterCard volume and share within Issuers and Acquirers and develop incremental revenue streams across value-added services
✅ Negotiate, execute, and manage the customer agreement process, ensuring global linkage of resources and information sharing
✅ Develop and implement sales plan designs to include business development, advertising, marketing, and product management activities with customers, prospects, and internal MasterCard contacts
✅ Create a comprehensive customer marketing pipeline with a view to drive portfolio performance (usage and acquisition)
ASSUMPTION: This role involves cross-functional collaboration and requires strong influencing skills to drive results.
🎯 Required Qualifications
Education: University degree. Advanced degree preferred
Experience: Proven experience in building long-term partnerships with large customers, preferably in the payments/banking domain
Required Skills:
- Self-driven, organized, and pro-active
- Entrepreneurial and commercially focused
- Strong impact and influencing, negotiation skills
- Strong relationship, communication, presentation, and marketing skills
- Sound knowledge of retail electronic payments/ cards from an Issuing/ Acquiring/ Network perspective
Preferred Skills:
- Advanced degree
- Experience in product management or business development
ASSUMPTION: Candidates with a strong background in payments industry and a proven track record of driving growth and managing strategic accounts are preferred.
💰 Compensation & Benefits
Salary Range: Not specified. According to Glassdoor, the average salary for a Director of Account Management at Mastercard is around $120,000 - $180,000 per year in the United States. Adjusting for cost of living in Accra, Ghana, the estimated salary range for this role could be GHS 150,000 - GHS 250,000 ($25,000 - $40,000 USD) per year.
Benefits:
- Health insurance
- Retirement benefits
- Employee stock purchase plan
- Paid time off
- Tuition assistance
Working Hours: Full-time, typically Monday to Friday, 8:00 AM to 5:00 PM with flexibility for project needs
ASSUMPTION: Salary and benefits information is based on industry standards and may vary depending on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Mastercard operates in the IT Services and IT Consulting industry, focusing on global digital payments, technology, and processing.
Company Size: Mastercard is a large organization with over 10,000 employees worldwide. This size offers opportunities for career growth and diverse learning experiences.
Founded: Mastercard was founded in 1966 and has since grown to become a leading global technology company in the payments industry.
Company Description:
- Mastercard powers economies and empowers people in over 200 countries and territories worldwide
- Supports a wide range of digital payments choices, making transactions secure, simple, smart, and accessible
- Combines technology, innovation, partnerships, and networks to deliver unique products and services
Company Specialties:
- Global digital payments
- Technology and innovation
- Innovative mobile payment solutions
- Processing
Company Website: http://www.mastercard.com
ASSUMPTION: Mastercard's global presence and extensive experience in the payments industry make it a sought-after employer in the field.
📊 Role Analysis
Career Level: This role is at the senior management level, requiring strategic thinking and leadership skills.
Reporting Structure: The Director, Account Management - Ghana will report directly to the Regional Head of Account Management and will manage a team of account managers.
Work Arrangement: This role is on-site, with the primary office location in Accra, Ghana. Some travel may be required to meet with clients and attend industry events.
Growth Opportunities:
- Potential to advance to regional or global leadership roles within the account management function
- Opportunities to work on cross-functional projects and gain exposure to other areas of the business
- Chance to develop expertise in the African payments market and contribute to Mastercard's growth in the region
ASSUMPTION: This role offers significant growth potential for the right candidate, with opportunities to make a meaningful impact on Mastercard's business in Africa.
🌍 Location & Work Environment
Office Type: Mastercard's Accra office is a modern, professional environment with collaborative workspaces and state-of-the-art technology.
Office Location(s): 2000 Purchase St, Purchase, NY 10577, US (Global Headquarters); 2200 Mastercard Blvd, O'Fallon, MO 63368, US (Regional Office); 23 Leoforos Vasilissis Sofias, Athens, Attica 106 74, GR (European Office); and other global offices
Geographic Context:
- Accra is the capital and largest city of Ghana, with a population of over 2.5 million people
- The city offers a mix of modern infrastructure and traditional African culture, with a growing expat community
- Accra has a tropical savanna climate, with warm temperatures year-round and a wet season from April to October
Work Schedule: The work schedule is typically Monday to Friday, 8:00 AM to 5:00 PM, with flexibility for project needs and client meetings.
ASSUMPTION: Accra offers a dynamic work environment with a mix of local and international influences, providing a unique experience for professionals.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the Talent Acquisition team
- Behavioral and technical interviews with the hiring manager and other stakeholders
- Final interview with the Regional Head of Account Management
- Background check and offer extension
Key Assessment Areas:
- Understanding of the payments industry and Mastercard's products and services
- Strategic thinking and problem-solving skills
- Relationship management and stakeholder engagement
- Communication and presentation skills
- Cultural fit with Mastercard's values and work environment
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare examples of your strategic thinking and problem-solving skills, as well as your ability to manage and grow customer relationships
- Research Mastercard's business and the African payments market to demonstrate your industry knowledge
ATS Keywords: Account Management, Strategic Planning, Customer Relationship Management, Payment Industry, Business Development, Sales Strategy, Market Analysis, Stakeholder Engagement, Cross-Functional Teamwork, Leadership, Africa, Ghana
ASSUMPTION: Mastercard's application process is designed to assess candidates' skills and cultural fit, with a focus on behavioral and technical interviews.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Customer Relationship Management (CRM) software (e.g., Salesforce, Microsoft Dynamics 365)
- Data analysis and visualization tools (e.g., Excel, Tableau, Power BI)
- Project management tools (e.g., Microsoft Project, Asana, Trello)
ASSUMPTION: The tools and technologies required for this role are standard for the industry and can be learned on the job if necessary.
👔 Cultural Fit Considerations
Company Values:
- Do the right thing
- Stay connected
- Deliver with excellence
- Never stop learning and improving
- One Mastercard
Work Style:
- Collaborative and team-oriented
- Results-driven and proactive
- Adaptable and open to feedback
- Innovative and forward-thinking
- Customer-focused and committed to delivering exceptional service
Self-Assessment Questions:
- Do you align with Mastercard's core values and work style?
- Are you comfortable working in a dynamic, multicultural environment?
- Do you thrive in a fast-paced, results-driven atmosphere?
ASSUMPTION: Mastercard's culture is collaborative, innovative, and customer-focused, with a strong emphasis on diversity, inclusion, and work-life balance.
⚠️ Potential Challenges
- Managing a large and diverse customer base with varying needs and expectations
- Navigating a complex and evolving payments industry
- Balancing strategic planning with day-to-day tactical tasks
- Working across multiple time zones and cultures
- Adapting to changes in the market and regulatory environment
ASSUMPTION: These challenges can be overcome with strong leadership, strategic thinking, and a commitment to continuous learning and improvement.
📈 Similar Roles Comparison
- This role is similar to other Director of Account Management positions, but with a focus on the African payments market and a more strategic, long-term approach to customer relationships
- Compared to other regional roles, this position offers greater responsibility and autonomy, as well as the opportunity to shape Mastercard's growth in Africa
- Career progression in this role could lead to regional or global leadership positions within account management or other functions within Mastercard
ASSUMPTION: This role offers a unique combination of strategic responsibility, regional focus, and growth potential, making it an attractive opportunity for the right candidate.
📝 Sample Projects
- Developing and implementing a strategic account plan for a major African bank, including profitability modeling, financial forecasting, and competitive analysis
- Negotiating and executing a complex customer agreement, ensuring global linkage of resources and information sharing
- Creating a comprehensive customer marketing pipeline to drive portfolio performance and usage for a regional telco partner
ASSUMPTION: These sample projects illustrate the strategic, cross-functional, and customer-focused nature of the role.
❓ Key Questions to Ask During Interview
- What are the key priorities for this role in the first 90 days?
- How does this role fit into Mastercard's overall strategy for the African payments market?
- What opportunities are there for growth and development within this role and within Mastercard more broadly?
- How does Mastercard support work-life balance for its employees?
- What is the company's approach to diversity, inclusion, and belonging?
ASSUMPTION: Asking these questions demonstrates your interest in the role and your commitment to understanding the company's culture and values.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare for behavioral and technical interviews by researching Mastercard's business and the African payments market, and by practicing your problem-solving and communication skills
- Follow up with the hiring manager one week after your final interview to express your continued interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
