Director, Account Management - Ghana

📌 Core Information

🔹 Job Title: Director, Account Management - Ghana

🔹 Company: Mastercard

🔹 Location: Accra, Greater Accra, Ghana

🔹 Job Type: Full-time

🔹 Category: IT Services and IT Consulting

🔹 Date Posted: April 4, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Managing all MasterCard programs for customers in Ghana and Africa
• Growing MasterCard volume and share within Issuers and Acquirers
• Developing incremental revenue streams across value-added services
• Building long-term partnerships with large customers
• Analyzing customer's business through profitability modeling, financial forecasting, and competitive analysis

ASSUMPTION: This role requires a strategic mindset, strong relationship management skills, and a deep understanding of the payments industry to succeed.

📋 Key Responsibilities

✅ Manage all MasterCard programs including Credit, Debit, Prepaid & Commercial cards, spanning issuing and acquiring businesses, for customers in Ghana and Africa

✅ Grow MasterCard volume and share within the Issuers and Acquirers and develop incremental revenue streams across value-added services

✅ Have you had previous experience in building a long-term partnership with a large customer? Can you negotiate, execute, and manage all aspects of the customers’ business? Are you able to go beyond tactical engagements and become the trusted strategic advisor for this account?

✅ Can you analyze customer’s business through profitability modeling, financial forecasting, and competitive analysis?

ASSUMPTION: This role involves a high degree of customer interaction and requires strong analytical skills to drive business growth.

🎯 Required Qualifications

Education: University degree, advanced degree preferred

Experience: Proven experience in building long-term partnerships with large customers, preferably in the payments/banking domain

Required Skills:

• Self-driven, organized, and pro-active
• Entrepreneurial and commercially focused
• Strong impact and influencing, negotiation skills
• Strong relationship, communication, presentation, and marketing skills
• Work well in a small team leveraging colleagues’ skills
• Sound knowledge of retail electronic payments/cards from an Issuing/Acquiring/Network perspective
• Ability to integrate knowledge across disciplines (Sales, Product, Marketing, Operations, and Risk)

Preferred Skills:

• Fluency in local language(s) of the region
• Experience working in the African market

ASSUMPTION: Given the nature of the role, candidates with a strong background in business development, product management, or account management within the payments industry are highly encouraged to apply.

💰 Compensation & Benefits

Salary Range: Based on industry standards for a Director-level role in the IT Services and Consulting sector in Ghana, the estimated salary range is GHS 250,000 - GHS 350,000 per annum.

Benefits:

• Competitive benefits package
• Opportunities for professional growth and development
• Global exposure and networking opportunities

Working Hours: Full-time, Monday to Friday, with occasional weekend work as needed

ASSUMPTION: The salary range provided is an estimate based on market research and may vary depending on the candidate's experience and qualifications.

📌 Applicant Insights

🔍 Company Context

Industry: Mastercard operates in the IT Services and IT Consulting sector, focusing on global digital payments and commerce, technology, and innovative mobile payment solutions.

Company Size: Mastercard has 10,001+ employees worldwide, providing a large and diverse work environment.

Founded: Mastercard was founded in 1966 and has since grown into a global leader in the payments industry.

Company Description:

• Mastercard powers economies and empowers people in 200+ countries and territories worldwide
• Supports a wide range of digital payments choices, making transactions secure, simple, smart, and accessible
• Combines technology, innovation, partnerships, and networks to deliver unique products and services

Company Specialties:

• Global digital payments/commerce
• Technology
• Innovative mobile payment solutions
• Processing

Company Website: http://www.mastercard.com

ASSUMPTION: Mastercard's extensive global presence and expertise in the payments industry offer unique opportunities for professional growth and development.

📊 Role Analysis

Career Level: This role is at the Director level, offering significant responsibility and the opportunity to drive strategic initiatives.

Reporting Structure: The Director, Account Management - Ghana reports directly to the Regional Head of Account Management and works closely with cross-functional teams within Mastercard.

Work Arrangement: This role is based on-site in Accra, Ghana, with occasional travel within the region as needed.

Growth Opportunities:

• Potential to expand the role's scope and impact based on performance
• Opportunities for international assignments or promotions within the organization
• Access to professional development programs and training

ASSUMPTION: This role offers a high degree of autonomy and the chance to make a significant impact on Mastercard's business in Africa.

🌍 Location & Work Environment

Office Type: Mastercard's Accra office is a modern, professional environment with a collaborative work culture.

Office Location(s): 2000 Purchase St, Purchase, NY 10577, US (Global Headquarters); 2200 Mastercard Blvd, O'Fallon, MO 63368, US (Regional Office); 23 Leoforos Vasilissis Sofias, Athens, Attica 106 74, GR (Regional Office); and other locations worldwide

Geographic Context:

• Accra is the capital and largest city of Ghana, with a population of over 4 million people
• The city offers a mix of modern infrastructure and historic sites, providing a unique cultural experience
• Accra has a tropical savanna climate, with warm temperatures year-round

Work Schedule: Standard office hours are Monday to Friday, 8:00 AM to 5:00 PM, with flexibility for occasional remote work or adjusted hours as needed

ASSUMPTION: Working in Accra offers a dynamic and multicultural environment, with opportunities to engage with local and international businesses.

💼 Interview & Application Insights

Typical Process:

• Online application and resume submission
• Phone or video screen with the hiring manager
• On-site or virtual interview with the regional head and other team members
• Final interview with the global head of account management
• Background check and offer extension

Key Assessment Areas:

• Industry knowledge and experience
• Strategic thinking and problem-solving skills
• Relationship management and communication skills
• Cultural fit and adaptability

Application Tips:

• Tailor your resume to highlight relevant experience and skills for this role
• Prepare examples of your experience building long-term partnerships and driving business growth
• Demonstrate your understanding of the African payments landscape and Mastercard's business

ATS Keywords: Account Management, Business Development, Strategic Partnerships, Payments Industry, Africa, Ghana, Issuing, Acquiring, Network, Retail Electronic Payments, Cards

ASSUMPTION: The interview process for this role is designed to assess the candidate's strategic mindset, industry knowledge, and cultural fit for the organization.

🛠️ Tools & Technologies

• Microsoft Office Suite (Word, Excel, PowerPoint)
• CRM software (e.g., Salesforce, Microsoft Dynamics)
• Data analysis and visualization tools (e.g., Excel, Power BI)
• Project management tools (e.g., Asana, Trello)

ASSUMPTION: Proficiency in relevant tools and technologies is essential for success in this role, as they enable effective communication, collaboration, and data-driven decision-making.

👔 Cultural Fit Considerations

Company Values:

• Doing the Right Thing
• Staying True to Ourselves
• Including Everyone
• Collaborating and Delivering Excellence

Work Style:

• Collaborative and inclusive team environment
• Focus on results and continuous improvement
• Agile and adaptable approach to work

Self-Assessment Questions:

• How have you demonstrated your ability to build long-term partnerships with large customers in the past?
• Can you provide an example of a time when you analyzed a customer's business to drive profitability and revenue growth?
• How do you approach working in a diverse, multicultural environment?

ASSUMPTION: Mastercard values a diverse and inclusive work environment, and candidates who can demonstrate their fit with the company's values and work style are more likely to succeed in the role.

⚠️ Potential Challenges

• Managing a large and diverse customer base with varying needs and expectations
• Navigating the unique cultural and business landscape of the African market
• Balancing tactical day-to-day tasks with strategic long-term planning
• Working in a fast-paced and dynamic industry, requiring adaptability and continuous learning

ASSUMPTION: These challenges present opportunities for growth and development, as well as the chance to make a significant impact on Mastercard's business in Africa.

📈 Similar Roles Comparison

• Compared to other account management roles, this position offers a higher degree of strategic influence and responsibility
• In the African payments landscape, this role provides unique exposure to the regional market and its diverse customer base
• Career progression in this role could lead to regional or global leadership positions within Mastercard's account management function

ASSUMPTION: This role offers a unique combination of strategic influence, regional exposure, and career growth opportunities within a global organization.

📝 Sample Projects

• Developing and executing a strategic account plan for a major African bank, driving incremental revenue growth and improved customer satisfaction
• Conducting a competitive analysis of the African payments market to identify growth opportunities and inform strategic decision-making
• Leading a cross-functional team to implement a new product feature, enhancing the customer experience and driving adoption

ASSUMPTION: These sample projects illustrate the strategic and collaborative nature of the role, as well as the opportunity to drive meaningful business impact.

❓ Key Questions to Ask During Interview

• Can you describe the regional team structure and how this role fits within it?
• What are the key priorities for this role in the first 90 days?
• How does Mastercard support the professional development and growth of its employees?
• What are the most challenging aspects of working in the African payments market, and how does Mastercard address them?
• How does Mastercard foster a culture of inclusion and diversity within its teams?

ASSUMPTION: Asking insightful questions demonstrates your interest in the role and provides valuable information to help you make an informed decision about your application.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through http://www.mastercard.com/careers
• Tailor your resume to highlight relevant experience and skills for this role
• Prepare a cover letter explaining your interest in the role and how your background and skills make you a strong fit
• Prepare examples of your experience building long-term partnerships and driving business growth
• Follow up with the hiring manager one week after submitting your application to confirm receipt and express your continued interest

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.