📌 Core Information
🔹 Job Title: Director, Account Management - Marketplace Business
🔹 Company: Coupang
🔹 Location: Taipei, Taiwan
🔹 Job Type: On-site
🔹 Category: Software Development
🔹 Date Posted: 2025-04-23
🔹 Experience Level: 10+ years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Leading account management teams to build relationships with key marketplace clients
- Coaching sales leaders and account managers to understand client needs and develop growth strategies
- Driving revenue growth significantly through strategic account coverage and sales management
- Partnering with Coupang’s ecommerce teams on category and product development strategies
- Representing customer and industry trends to ensure Coupang provides a powerful and differentiated value proposition
ASSUMPTION: This role requires a strategic mindset, strong analytical skills, and the ability to build and maintain effective cross-functional relationships.
📋 Key Responsibilities
✅ Build and lead high-performance, input-driven account management teams
✅ Grow revenue significantly through strategic account coverage and sales management
✅ Drive product innovation through understanding and representing customer and industry trends
✅ Partner with Coupang’s ecommerce teams on category and product development strategies
✅ Develop and execute sales programs and tools to increase performance by the sales staff
ASSUMPTION: This role involves a mix of strategic planning, hands-on execution, and team leadership, requiring a versatile skill set.
🎯 Required Qualifications
Education: Educated to degree level, preferably in a technical or analytical discipline
Experience: 10+ years of experience in sales leadership, with a proven track record of driving sales results and developing talent
Required Skills:
- Proven experience in account management and sales leadership
- Strong analytical and strategic thinking skills
- Excellent communication and presentation skills
- Ability to manage and coach sales teams
- Experience in cross-functional collaboration
Preferred Skills:
- Advanced business degree or MBA
- Experience in the ecommerce or technology-enabled organization
- Fluency in Korean and English
ASSUMPTION: Given the strategic nature of this role, candidates with a strong analytical background and proven sales leadership experience are likely to be successful.
💰 Compensation & Benefits
Salary Range: Based on industry standards for a Director-level role in the software development sector, the estimated salary range for this position is $150,000 - $200,000 USD per year. This range may vary depending on the candidate's experience and qualifications.
Benefits:
- Health, dental, and vision insurance
- Retirement savings plan with company match
- Generous vacation and holiday time
- Employee discounts on Coupang services
Working Hours: Full-time, typically Monday to Friday, 9:00 AM to 6:00 PM local time, with flexibility for occasional remote work or adjusted hours as needed.
ASSUMPTION: The provided salary range is an estimate based on market data and may vary depending on the candidate's experience and qualifications. The actual salary will be determined through the interview process.
📌 Applicant Insights
🔍 Company Context
Industry: Coupang operates in the competitive ecommerce and software development sectors, focusing on providing a seamless and innovative shopping experience for customers.
Company Size: Coupang is a large global public company with over 10,000 employees, offering a startup-like culture with extensive resources.
Founded: 2010, with headquarters in Seattle, Washington, USA, and significant operations in South Korea and other Asian markets.
Company Description:
- Coupang exists to wow its customers by making shopping, eating, and living easier than ever
- Known for its unparalleled reputation in South Korean commerce and rapid growth in the ecommerce industry
- Emphasizes a startup culture with the resources of a large global public company, fostering innovation and growth
Company Specialties:
- Retail and ecommerce platforms
- Technology development and operations
- Customer service and support
- Logistics and delivery services
Company Website: https://www.coupang.jobs/
ASSUMPTION: Coupang's focus on innovation, customer experience, and continuous growth creates an exciting and dynamic work environment.
📊 Role Analysis
Career Level: This role is at the director level, reporting directly to the Head of Marketplace Business or a similar executive.
Reporting Structure: The Director of Account Management will oversee sales leaders and account managers, with the potential to manage a team of up to 10-15 individuals.
Work Arrangement: This is an on-site role based in Taipei, Taiwan, with occasional flexibility for remote work or adjusted hours as needed.
Growth Opportunities:
- Potential to advance to senior leadership roles within Coupang's Marketplace Business division
- Opportunities to expand responsibilities and manage larger teams as the company grows
- Chance to gain experience in a fast-paced, dynamic ecommerce environment and contribute to the company's continued success
ASSUMPTION: This role offers significant growth potential for the right candidate, with opportunities to develop leadership skills and advance their career within Coupang.
🌍 Location & Work Environment
Office Type: Coupang's Taipei office is a modern, collaborative workspace designed to foster innovation and creativity.
Office Location(s): 13F, No. 7, Sec. 5, Xinyi Rd., Xinyi Dist., Taipei City, TW
Geographic Context:
- Taipei is a bustling, multicultural city known for its vibrant food scene, rich history, and natural beauty
- The office is located in the Xinyi District, a central business district with easy access to public transportation and amenities
- Taiwan offers a high quality of life, with a strong education system, affordable healthcare, and a low crime rate
Work Schedule: Full-time, typically Monday to Friday, 9:00 AM to 6:00 PM local time, with flexibility for occasional remote work or adjusted hours as needed.
ASSUMPTION: Taipei offers a unique blend of urban convenience and natural beauty, providing an attractive work-life balance for professionals.
💼 Interview & Application Insights
Typical Process:
- Initial resume screening
- Phone or video screen with the hiring manager
- On-site or virtual interview with the hiring manager and other team members
- Final interview with the Head of Marketplace Business or a similar executive
- Background check and offer extension
Key Assessment Areas:
- Sales and leadership skills
- Analytical and strategic thinking
- Cross-functional collaboration and communication
- Cultural fit and alignment with Coupang's values
Application Tips:
- Highlight relevant sales leadership experience and achievements in your resume
- Tailor your cover letter to demonstrate your understanding of Coupang's mission and values
- Prepare for behavioral and situational interview questions focused on sales strategies, team management, and problem-solving
- Research Coupang's business model, market position, and recent news to show your interest and preparation
ATS Keywords: Account Management, Sales Leadership, Strategic Planning, Cross-Functional Collaboration, Ecommerce, Software Development, Team Development, Revenue Growth, Product Innovation
ASSUMPTION: Coupang's interview process is designed to assess the candidate's skills, cultural fit, and potential for success in the role.
🛠️ Tools & Technologies
- Salesforce
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Google Workspace (Gmail, Google Drive, Google Docs)
- CRM and marketing automation tools (e.g., HubSpot, Marketo)
ASSUMPTION: The specific tools and technologies used may vary depending on the candidate's role and responsibilities within the team.
👔 Cultural Fit Considerations
Company Values:
- Customer-obsessed
- Bold and ambitious
- Relentlessly high standards
- Innovative and entrepreneurial
- One team, one dream
Work Style:
- Collaborative and team-oriented
- Fast-paced and dynamic
- Focused on results and continuous improvement
- Open and transparent communication
Self-Assessment Questions:
- How do you embody Coupang's customer-obsessed value in your daily work?
- Describe a time when you took a bold and ambitious approach to drive sales results
- How do you ensure high standards in your team's work and your own performance?
ASSUMPTION: Coupang's culture emphasizes innovation, collaboration, and a strong customer focus, with a bias towards action and results.
⚠️ Potential Challenges
- Managing a large team with diverse skills and backgrounds
- Balancing strategic planning with hands-on execution
- Adapting to a fast-paced, dynamic work environment
- Navigating a competitive ecommerce market and driving continuous growth
ASSUMPTION: These challenges can be overcome through strong leadership, strategic thinking, and a commitment to continuous learning and improvement.
📈 Similar Roles Comparison
- Unlike traditional account management roles, this position requires a strong strategic mindset and the ability to drive revenue growth through innovative sales strategies
- Coupang's focus on innovation and continuous improvement sets it apart from other ecommerce companies
- This role offers significant growth potential and the opportunity to contribute to the company's continued success in the competitive ecommerce market
ASSUMPTION: This role is unique in its focus on strategic account management and revenue growth, with the potential for significant impact on Coupang's Marketplace Business division.
📝 Sample Projects
- Developing and executing a strategic account coverage plan for the Korean market segment
- Partnering with Coupang's ecommerce teams to identify and capitalize on new product and category opportunities
- Implementing a sales management process to drive sales results and open doors for the sales organization
ASSUMPTION: These sample projects illustrate the strategic and hands-on nature of the Director of Account Management role at Coupang.
❓ Key Questions to Ask During Interview
- How does this role fit into Coupang's overall strategy for its Marketplace Business division?
- What are the key priorities for the first 90 days in this role?
- How does Coupang support the professional development and growth of its employees?
- What are the most significant challenges facing the Marketplace Business division, and how can this role address them?
- How does Coupang measure the success of its account management teams and individual contributors?
ASSUMPTION: Asking these questions demonstrates your interest in the role and commitment to driving success within Coupang's Marketplace Business division.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight your relevant sales leadership experience and achievements
- Write a cover letter that demonstrates your understanding of Coupang's mission and values, and your fit for this role
- Prepare for behavioral and situational interview questions focused on sales strategies, team management, and problem-solving
- Research Coupang's business model, market position, and recent news to show your interest and preparation
- Follow up with the hiring manager one week after submitting your application to confirm receipt and express your continued interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
