🔹 Job Title: Director, Client Account Manager
🔹 Company: Zinnia
🔹 Location: New City, New York, United States
🔹 Job Type: On-site
🔹 Category: 💼 Account Management
🔹 Date Posted: March 31, 2025
🔹 Experience Level: 10+ years
🔹 Remote Status: Remote OK
Key aspects of this role include:
ASSUMPTION: The role demands a senior professional with strategic leadership capability, focusing on both client satisfaction and internal process optimization.
✅ Ensure Zinnia meets business commitments and resolves issues promptly for client satisfaction.
✅ Own and manage the client relationship within the Zinnia framework, overseeing project and service delivery.
✅ Build strategic partnerships focused on driving ROI for clients.
✅ Represent the client within Zinnia, collaborating internally to achieve client objectives.
✅ Take ownership of high priority projects/programs from inception to execution.
✅ Introduce clients to Zinnia's capabilities and coordinate on industry changes and strategies.
✅ Drive commercial management initiatives for business growth and client retention.
✅ Oversee contract management and governance for optimal outcomes.
✅ Define and execute account management strategy with a collaborative approach.
✅ Design and lead a dedicated core team to seamlessly interact with client teams.
✅ Identify additional business opportunities aligned with client goals and Zinnia offerings.
✅ Collaborate with Zinnia's senior management to develop and execute strategic plans.
ASSUMPTION: The responsibilities indicate a comprehensive role with both strategic oversight and operational management components.
Education: Bachelor’s degree in technology, business, finance, accounting, or equivalent work experience.
Experience: Minimum 12 years in relationship management, consulting, or leadership roles engaging with all client organization levels.
Required Skills:
Preferred Skills:
ASSUMPTION: The qualifications emphasize a blend of relationship management, strategic thinking, and industry-specific knowledge, reflecting the role's seniority and client-facing nature.
Salary Range: $180,000 - $220,000, dependent on skills and location.
Benefits:
Working Hours: 40 hours per week with potential travel requirements of 25%-50%.
ASSUMPTION: The compensation package is competitive and designed to attract high-caliber professionals with substantial industry experience.
Industry: Software Development with a focus on life and annuity insurance solutions.
Company Size: 1,001-5,000 employees, indicating a large and robust organization with extensive resources.
Founded: 2005
Company Description:
Company Specialties:
Company Website: https://zinnia.com/
ASSUMPTION: The company context provides strong assurance of stability and growth potential for employees, supported by its large size and industry clout.
Career Level: Senior management level with strategic oversight responsibilities.
Reporting Structure: Likely reports to a senior executive team or directly to the CEO for client-centric decision-making.
Work Arrangement: Primarily on-site with remote flexibility based on client requirements.
Growth Opportunities:
ASSUMPTION: The role's high level of responsibility and client visibility suggests rich opportunities for career advancement within the company.
Office Type: Corporate office environment in a business district.
Office Location(s): Headquarters in Greenwich, CT, with offices in key global cities.
Geographic Context:
Work Schedule: Standard business hours with occasional overtime for high-priority projects.
ASSUMPTION: New City's strategic location offers work-life balance while providing a vigorous professional environment.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Relationship Management, Leadership, Strategic Partnerships, Client Satisfaction, Account Management
ASSUMPTION: The interview process will emphasize strategic and client management skills, essential for the seniority of this position.
ASSUMPTION: Familiarity with both general business tools and specialized insurance technology will be beneficial.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: A candidate aligned with the core values will thrive in Zinnia's driven and innovative culture.
ASSUMPTION: The potential challenges will require robust problem-solving skills and adaptability to evolving industry trends.
ASSUMPTION: Similar roles emphasize client engagement and strategic growth, underlining the importance of experience and industry knowledge.
ASSUMPTION: Sample projects will demonstrate the candidate's proficiency in managing large-scale client engagements.
ASSUMPTION: The questions should help the candidate assess company alignment with career goals and role expectations.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.