📌 Core Information
🔹 Job Title: Director, Content Operations (Direct-to-Consumer)
🔹 Company: Tennis Channel
🔹 Location: Santa Monica, California, United States
🔹 Job Type: Full time
🔹 Category: Broadcast Media Production and Distribution
🔹 Date Posted: July 1, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Overseeing the end-to-end content lifecycle for Tennis Channel's DTC streaming platform
- Ensuring seamless delivery of live and on-demand content, optimizing workflows, and enhancing viewer experiences
- Collaborating cross-functionally with programming, marketing, engineering, and other teams to align content strategies and improve platform performance
- Validating compliance with DRM, licensing agreements, and geo-restrictions
- Monitoring live streams for quality, latency, and uptime; escalating issues promptly
ASSUMPTION: This role requires a high level of attention to detail, strong project management skills, and a deep understanding of streaming operations and content management systems.
📋 Key Responsibilities
✅ Content Workflow Management: Oversee content ingestion, metadata tagging, scheduling, and publishing via CMS. Coordinate with production teams to ensure timely delivery of live/VOD content. Validate compliance with DRM, licensing agreements, and geo-restrictions.
✅ CMS & Technical Oversight: Maintain and optimize CMS performance; troubleshoot issues with engineering teams. Implement metadata strategies to enhance content discoverability and SEO. Test new platform features (e.g., interactive elements, multi-language support).
✅ Cross-Functional Collaboration: Partner with Programming to align content schedules with audience demand. Support Marketing in promoting content through trailers and timely launches. Work with Engineering to resolve streaming bottlenecks and improve CDN performance.
✅ Quality Assurance & Compliance: Monitor live streams for quality, latency, and uptime; escalate issues promptly. Ensure adherence to brand and technical standards (e.g., video codecs, closed captions).
✅ Analytics & Optimization: Analyze viewer engagement data to inform content strategy and scheduling. Report on performance metrics (viewership, retention, errors) to stakeholders.
✅ Process Improvement: Identify workflow inefficiencies; implement automation and best practices. Stay updated on streaming trends (4K/HDR, FAST channels, personalization).
ASSUMPTION: This role requires a strong understanding of content operations, technical proficiency in CMS platforms, and the ability to work effectively with various teams to ensure smooth content delivery.
🎯 Required Qualifications
Education: Bachelor’s degree in media, communications, or related field
Experience: 5-7 years in content operations, preferably in streaming, OTT, or sports media
Required Skills:
- Technical proficiency in CMS platforms, video encoding (H.264, H.265), metadata standards (XML, JSON)
- Strong project management skills (Agile, Jira) and ability to prioritize under deadlines
- Excellent communication skills for cross-team collaboration
- Passion for innovation in digital media and sports
- Flexibility required during major tournaments (e.g., Grand Slams) to ensure flawless live coverage
Preferred Skills:
- In-depth knowledge of tennis tournaments, players, and fan engagement
- Experience with live sports streaming and OTT platforms (Brightcove, AWS Elemental)
- Familiarity with multi-platform distribution (iOS, Android, Roku)
ASSUMPTION: Candidates with a strong background in content operations and a passion for tennis are likely to succeed in this role.
💰 Compensation & Benefits
Salary Range: $135,000 to $150,000 per year
Benefits:
- Health, Dental, Vision Insurance
- Life Insurance
- Disability Insurance
- Retirement Plan
- Flexible Spending Accounts
- Sick Leave
- Vacation Time
- Personal Time
- Parental Leave
- Employee Stock Purchase Plan
Working Hours: Full-time position with typical office hours, but may require flexibility during major tournaments
ASSUMPTION: The salary range provided is based on industry standards for similar roles in the broadcast media industry, with consideration for the candidate's experience level and the location of the role.
📌 Applicant Insights
🔍 Company Context
Industry: Broadcast Media Production and Distribution, focusing on tennis content and streaming services
Company Size: 51-200 employees, providing a mid-sized company environment with opportunities for growth and collaboration
Founded: 2003, with a history of providing comprehensive tennis coverage and engaging with the worldwide tennis community
Company Description:
- Tennis Channel is the only 24-hour, television-based multimedia destination dedicated to both the professional sport and tennis lifestyle
- Offers telecast rights at major tournaments such as the US Open, Wimbledon, Roland Garros, and more
- Provides a hybrid of comprehensive sports, health, fitness, pop culture, entertainment, lifestyle, and travel programming
Company Specialties:
- Television
- Tennis
- Professional sports
- Cable television
- And internet content provider
Company Website: Tennis Channel
ASSUMPTION: Tennis Channel is a well-established company in the broadcast media industry, with a strong focus on tennis content and a commitment to providing engaging and high-quality programming for its audience.
📊 Role Analysis
Career Level: Mid-level to senior, with opportunities for growth and advancement within the company
Reporting Structure: This role reports directly to the Senior Vice President of Content and will oversee a team of content operations specialists
Work Arrangement: On-site, with flexibility required during major tournaments to ensure flawless live coverage
Growth Opportunities:
- Potential to advance to a senior leadership role within the content operations department
- Opportunities to work on high-profile events and projects, gaining valuable experience and exposure
- Chance to collaborate with various teams and stakeholders, expanding professional network and skillset
ASSUMPTION: This role offers a unique opportunity for candidates to grow both personally and professionally within the broadcast media industry, with a focus on tennis content and streaming services.
🌍 Location & Work Environment
Office Type: Corporate office environment with a focus on collaboration and teamwork
Office Location(s): 3003 Exposition Blvd, Santa Monica, California 90404, US
Geographic Context:
- Santa Monica is a coastal city in California, known for its beaches, parks, and vibrant arts scene
- The office is located near numerous restaurants, shops, and entertainment options
- The area offers a mix of urban and suburban living, with easy access to public transportation and major highways
Work Schedule: Full-time position with typical office hours, but may require flexibility during major tournaments
ASSUMPTION: The office environment at Tennis Channel is collaborative and supportive, with a focus on teamwork and innovation in the broadcast media industry.
💼 Interview & Application Insights
Typical Process:
- Initial phone or video screen to assess cultural fit and basic qualifications
- In-depth interview with the hiring manager to discuss the role and company in more detail
- Final interview with key stakeholders to evaluate the candidate's fit for the team and company
Key Assessment Areas:
- Technical proficiency in content operations and CMS platforms
- Project management skills and ability to prioritize under deadlines
- Communication skills and ability to collaborate effectively with various teams
- Passion for tennis and understanding of the tennis audience
Application Tips:
- Highlight relevant experience in content operations and streaming services
- Include specific examples of successful projects or initiatives led in previous roles
- Tailor your resume and cover letter to emphasize your passion for tennis and understanding of the tennis audience
- Prepare thoughtful questions to ask during the interview process, demonstrating your interest in the role and company
ATS Keywords: Content Operations, Streaming Operations, CMS, Project Management, Tennis, Sports Media, Broadcast Media
ASSUMPTION: The interview process at Tennis Channel is designed to assess the candidate's technical skills, cultural fit, and passion for tennis, with a focus on finding the best fit for both the candidate and the company.
🛠️ Tools & Technologies
- CMS platforms (e.g., Brightcove, AWS Elemental)
- Video encoding software (e.g., H.264, H.265)
- Metadata standards (XML, JSON)
- Project management tools (e.g., Jira, Asana)
- Analytics and reporting tools (e.g., Google Analytics, Tableau)
ASSUMPTION: Candidates should have experience with relevant content operations tools and technologies, as well as a willingness to learn and adapt to new platforms as needed.
👔 Cultural Fit Considerations
Company Values:
- Passion for tennis and commitment to providing high-quality content
- Collaboration and teamwork across various departments and teams
- Innovation and continuous improvement in the broadcast media industry
Work Style:
- Fast-paced and dynamic work environment, with a focus on meeting deadlines and delivering results
- Strong emphasis on teamwork and collaboration, with a supportive and inclusive company culture
- Opportunities for growth and advancement within the company
Self-Assessment Questions:
- How do you stay up-to-date with the latest trends and developments in the broadcast media industry?
- Can you provide an example of a time when you had to prioritize multiple projects with tight deadlines, and how did you approach this challenge?
- How do you approach working with diverse teams and stakeholders, and how do you ensure that everyone's voices are heard and valued?
ASSUMPTION: Candidates who are passionate about tennis, committed to delivering high-quality content, and able to thrive in a fast-paced and collaborative work environment are likely to be a good fit for Tennis Channel.
⚠️ Potential Challenges
- Managing workflows and content delivery during major tournaments, with tight deadlines and high stakes
- Collaborating effectively with various teams and stakeholders, each with their own priorities and goals
- Staying up-to-date with the latest trends and developments in the broadcast media industry, including new technologies and platforms
- Balancing the need for innovation and improvement with the constraints of existing systems and processes
ASSUMPTION: These challenges are inherent to the role and the broadcast media industry, and candidates should be prepared to approach them proactively and creatively.
📈 Similar Roles Comparison
- This role is unique in its focus on tennis content and streaming services, with a strong emphasis on collaboration and innovation
- Compared to similar roles in the broadcast media industry, this position offers a unique opportunity to work on high-profile events and projects, gaining valuable experience and exposure
- Career path comparison: This role offers opportunities for growth and advancement within the company, with potential to move into senior leadership positions within the content operations department
ASSUMPTION: Candidates should be prepared to leverage their unique skills and experiences to succeed in this role, while also being open to learning and growth opportunities within the company.
📝 Sample Projects
- Leading a team to successfully launch a new streaming platform for a major tennis tournament
- Implementing a new metadata strategy to improve content discoverability and SEO, resulting in increased viewership and engagement
- Collaborating with engineering teams to resolve streaming bottlenecks and improve CDN performance, leading to a 20% reduction in viewer complaints
ASSUMPTION: These sample projects are designed to illustrate the types of challenges and opportunities that candidates may face in this role, and to demonstrate the impact that successful candidates can have on the company's success.
❓ Key Questions to Ask During Interview
- Can you describe the company's long-term vision for its streaming services, and how this role fits into that strategy?
- How does the company support the professional development and growth of its employees, particularly in the content operations department?
- Can you provide an example of a time when the company successfully navigated a significant change or challenge in the broadcast media industry, and how did the content operations team contribute to that success?
- How does the company approach collaboration and communication across different departments and teams, and what tools or processes are in place to facilitate this?
- What are the most important qualities and skills for someone to succeed in this role, and how does the company support its employees in developing these qualities and skills?
ASSUMPTION: These questions are designed to help candidates better understand the company's culture, values, and priorities, as well as the specific challenges and opportunities that the role presents.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience in content operations and streaming services, as well as your passion for tennis and understanding of the tennis audience
- Prepare thoughtful questions to ask during the interview process, demonstrating your interest in the role and company
- Follow up with the hiring manager after your interview to express your appreciation for the opportunity and reiterate your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
