📌 Core Information
🔹 Job Title: Director, Content Strategy & Development
🔹 Company: Mastercard
🔹 Location: O'Fallon, Missouri, United States
🔹 Job Type: Full-Time
🔹 Category: IT Services and IT Consulting
🔹 Date Posted: April 8, 2025
🔹 Experience Level: 10+ years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Leading multiple lines of business in alignment with established strategic direction
- Contributing and supporting the implementation of the departmental content strategy, taxonomy, and information architecture
- Collaborating closely with multiple areas of the business to ensure documentation aligns with the business strategy, continuously evolves to align with industry standards and meets customer needs
- Setting and evaluating performance against standards to identify operational inefficiencies and implement initiatives for improvement
- Leveraging technical expertise and knowledge of industry trends to contribute to Mastercard's intellectual capital and implement best practices
ASSUMPTION: This role requires a high level of strategic thinking, leadership, and technical expertise to manage a team and drive content strategy across multiple business lines.
📋 Key Responsibilities
✅ Leads multiple lines of business in alignment with established strategic direction
✅ Contributes and supports implementation of the departmental content strategy, taxonomy, and information architecture
✅ Collaborates closely with multiple areas of the business to ensure documentation aligns with the business strategy, continuously evolves to align with industry standards and meets customer needs
✅ Sets and evaluates performance against standards to identify operational inefficiencies and implement initiatives for improvement
✅ Leverages technical expertise and knowledge of industry trends to contribute to Mastercard's intellectual capital and implement best practices
✅ Presents to and consults with other parts of the business to communicate the CS&D value proposition to optimize technical communications; collaborates with other functions to develop a scalable content strategy
✅ Performs financial planning, forecasting, and budget tracking as well as resource and capacity planning for team
✅ Formally supervises and coaches a large group and/or teams and ensures compliance to goal setting and performance appraisal process
✅ Helps identify and coach top talent within own teams
ASSUMPTION: This role involves a mix of strategic planning, team management, and hands-on technical work to ensure high-quality content delivery and operational efficiency.
🎯 Required Qualifications
Education: Bachelor's degree in a relevant field (e.g., Technical Communication, English, or a related discipline) or equivalent experience
Experience: 10+ years of experience in technical writing, content strategy, or a related field, with at least 5 years in a management role
Required Skills:
- Proven experience managing a team of technical writers supporting multiple products
- Strong understanding of technical documentation and DITA architecture
- Experience with technology enablement and leveraging AI/automation capabilities to streamline content generation
- Demonstrated success at cultivating strategic internal and external relationships to remove process challenges and elevations
- Ability to influence and engage senior leaders to support transformational change
Preferred Skills:
- Experience with Ixiasoft or similar content management systems
- Knowledge of Agile product development cycles
- Familiarity with the financial services industry
ASSUMPTION: Candidates should have a strong background in technical writing, content strategy, and team management, with a focus on driving operational efficiency and improving customer experience.
💰 Compensation & Benefits
Salary Range: $138,000 - $230,000 USD per year (based on location, experience, and other qualifications)
Benefits:
- Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- Flexible spending account and health savings account
- Paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave)
- 10 annual paid sick days
- 10 or more annual paid vacation days based on level
- 5 personal days
- 10 annual paid U.S. observed holidays
- 401k with a best-in-class company match
- Deferred compensation for eligible roles
- Fitness reimbursement or on-site fitness facilities
- Eligibility for tuition reimbursement
- Gender-inclusive benefits and many more
Working Hours: Full-time position with standard business hours (Monday-Friday, 9:00 AM - 5:00 PM, with flexibility for remote work as needed)
ASSUMPTION: The salary range provided is an estimate based on industry standards for this role, experience level, and location. Actual compensation may vary based on individual qualifications and company policy.
📌 Applicant Insights
🔍 Company Context
Industry: Mastercard operates in the global digital payments and technology industry, focusing on secure, simple, smart, and accessible transactions
Company Size: Mastercard is a large, publicly traded company with over 10,000 employees worldwide. This size offers opportunities for career growth and exposure to diverse projects
Founded: Mastercard was founded in 1966 and has since grown to become a leading global payments technology company
Company Description:
- Mastercard powers economies and empowers people in 200+ countries and territories worldwide
- It supports a wide range of digital payments choices, making transactions secure, simple, smart, and accessible
- Mastercard's technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential
Company Specialties:
- Global digital payments and commerce
- Technology and innovation
- Innovative mobile payment solutions
- Processing
Company Website: http://www.mastercard.com
ASSUMPTION: Mastercard's extensive global presence and industry leadership offer applicants a unique opportunity to work on large-scale, impactful projects and contribute to the company's mission of driving economic growth and financial inclusion.
📊 Role Analysis
Career Level: This role is at the senior management level, offering significant responsibility and the opportunity to drive strategic initiatives
Reporting Structure: The Director, Content Strategy & Development, reports directly to the Senior Vice President of Content Strategy & Development and oversees a team of managers and authors
Work Arrangement: This is an on-site role based in O'Fallon, Missouri, with potential for remote work as needed
Growth Opportunities:
- Potential to advance to a vice president or senior vice president role within the content strategy and development department
- Opportunities to lead cross-functional projects and collaborate with other departments to expand skills and knowledge
- Mastercard's large size and global presence offer numerous internal mobility opportunities
ASSUMPTION: This role provides a strong foundation for continued growth and development within the content strategy and development field, with potential to expand into other areas of the business.
🌍 Location & Work Environment
Office Type: Mastercard's O'Fallon, Missouri office is a modern, collaborative workspace designed to foster innovation and productivity
Office Location(s): 2200 Mastercard Blvd, O'Fallon, MO 63368, United States
Geographic Context:
- O'Fallon, Missouri is a suburb of St. Louis, offering a mix of urban and suburban living with a lower cost of living compared to major cities
- The area is known for its strong sense of community, high-quality schools, and numerous recreational opportunities
- O'Fallon is conveniently located near major highways and is approximately 30 minutes from Lambert-St. Louis International Airport
Work Schedule: Standard business hours (Monday-Friday, 9:00 AM - 5:00 PM) with flexibility for remote work as needed
ASSUMPTION: The O'Fallon, Missouri office offers a professional, engaging work environment with ample opportunities for collaboration and growth.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video screening with a member of the HR team
- In-depth phone or video interview with the hiring manager
- On-site or virtual interview with additional team members
- Final interview with the Senior Vice President of Content Strategy & Development
- Background check and offer extension
Key Assessment Areas:
- Strategic thinking and problem-solving skills
- Leadership and team management abilities
- Technical writing and content strategy expertise
- Understanding of industry trends and best practices
- Cultural fit and alignment with Mastercard's values
Application Tips:
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Demonstrate your understanding of Mastercard's business and the content strategy and development field
- Prepare for behavioral and situational interview questions that focus on your leadership, problem-solving, and technical skills
- Be ready to discuss your experience with content management systems, AI/automation capabilities, and technical documentation
- Research Mastercard's company culture and values to ensure a strong fit
ATS Keywords: Content Strategy, Technical Writing, Team Management, Agile Methodology, Financial Planning, Performance Evaluation, Customer-Centric Culture, Technical Documentation, DITA Architecture, AI Automation, Strategic Relationships, Content Management Systems, Information Architecture, Operational Efficiency, Change Management, Coaching
ASSUMPTION: The interview process for this role will focus on assessing the candidate's strategic thinking, leadership, and technical skills, as well as their cultural fit with Mastercard's values and work environment.
🛠️ Tools & Technologies
- Content management systems (e.g., Ixiasoft)
- AI/automation tools for content generation
- Technical documentation software (e.g., MadCap Flare, Adobe FrameMaker)
- Project management tools (e.g., JIRA, Asana)
- Microsoft Office Suite (Word, Excel, PowerPoint)
ASSUMPTION: The tools and technologies required for this role may evolve over time as Mastercard continues to invest in and implement new technologies to improve content delivery and operational efficiency.
👔 Cultural Fit Considerations
Company Values:
- Do the right thing
- Stay connected
- Reach out
- Partner across boundaries
- Invent the future
Work Style:
- Collaborative and team-oriented
- Data-driven and analytical
- Innovative and forward-thinking
- Adaptable and responsive to change
- Customer-focused and committed to excellence
Self-Assessment Questions:
- How do you align with Mastercard's core values, particularly 'Do the right thing' and 'Partner across boundaries'?
- How do you ensure that your team's work meets the needs of both internal and external customers?
- How do you approach continuous learning and staying up-to-date with industry trends and best practices?
ASSUMPTION: Mastercard values candidates who demonstrate strong alignment with the company's core values, a customer-centric mindset, and a commitment to continuous learning and improvement.
⚠️ Potential Challenges
- Managing a large team and balancing multiple priorities
- Keeping up with industry trends and best practices in a rapidly evolving field
- Navigating a large, global organization and building effective relationships with stakeholders
- Adapting to changes in the business and content strategy as the organization grows and evolves
ASSUMPTION: These challenges can be mitigated through strong leadership, strategic planning, and a commitment to continuous learning and improvement.
📈 Similar Roles Comparison
- Compared to other senior content strategy roles, this position offers a unique blend of strategic planning, team management, and hands-on technical work
- Mastercard's global presence and industry leadership provide opportunities to work on large-scale, impactful projects and drive significant change
- This role offers a clear career path for growth and development within the content strategy and development field, with potential to expand into other areas of the business
ASSUMPTION: This role offers a unique combination of strategic, management, and technical responsibilities, making it an attractive opportunity for experienced content strategy and development professionals looking to drive significant impact and growth.
📝 Sample Projects
- Developing and implementing a new content management system to streamline content delivery and improve operational efficiency
- Leading a team to create and deliver technical content for a major product launch, ensuring alignment with business strategy and customer needs
- Conducting a comprehensive review of existing content and making data-driven recommendations to improve quality, accuracy, and relevance
ASSUMPTION: These sample projects illustrate the strategic, management, and technical aspects of the role, as well as the opportunity to drive significant impact and improvement.
❓ Key Questions to Ask During Interview
- How does this role fit into the overall content strategy and development organization, and what are the key priorities for the first 90 days?
- What are the most significant challenges facing the content strategy and development team, and how can this role help address them?
- How does Mastercard support the professional development and growth of its employees, particularly in the content strategy and development field?
- What are the key performance indicators (KPIs) for this role, and how will success be measured?
- How does Mastercard foster a culture of innovation and continuous improvement within the content strategy and development team?
ASSUMPTION: Asking these questions demonstrates your interest in the role, the team, and the organization, and helps you better understand the expectations and opportunities for growth.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role, emphasizing your strategic thinking, leadership, and technical expertise
- Prepare for behavioral and situational interview questions that focus on your leadership, problem-solving, and technical skills
- Research Mastercard's company culture and values to ensure a strong fit
- Follow up with the hiring manager one week after your final interview to express your continued interest in the role and ask about next steps
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
