📌 Core Information
🔹 Job Title: Director, Creative Operations
🔹 Company: Glossier
🔹 Location: New York, NY
🔹 Job Type: Hybrid
🔹 Category: Beauty, Retail/Fashion, Prestige CPG
🔹 Date Posted: May 28, 2025
🔹 Experience Level: 10+ years
🔹 Remote Status: On-site/Hybrid
🚀 Job Overview
Key aspects of this role include:
- Leading and mentoring a team of Creative Project Managers
- Partnering with Creative team leads to optimize workflows
- Ensuring all creative requests are executed on time and under budget
- Collaborating with cross-functional stakeholders and senior leadership
ASSUMPTION: This role requires a strategic, creative, collaborative, and highly-organized individual with experience in creative operations, project management, and production.
📋 Key Responsibilities
✅ Lead and mentor a team of Creative Project Managers to assure all creative requests, big and small, are executed in alignment with exacting brand standards, on time and under budget.
✅ Partner intimately with each of our Creative team leads to continually evaluate and optimize existing workflows, and assure each workgroup is set up for success at the onset of, and throughout, any given project.
✅ Serve as the primary bridge to cross-functional stakeholders and senior leadership, principally Brand Marketing, Wholesale, ECOM and Product Development/Marketing.
✅ Develop and foster a keen understanding of the Glossier world, our brand, our people, and our values. Apply these learnings to all creative project planning and execution.
ASSUMPTION: This role involves a high level of organization, communication, and negotiation skills to manage multiple projects and stakeholders effectively.
🎯 Required Qualifications
Education: Bachelor's degree in a related field (e.g., Design, Marketing, Business)
Experience: 8-10+ years of Creative Operations, Project Management, and/or Production experience in full-service studio settings. Beauty, Retail/Fashion, or Prestige CPG industry experience preferred.
Required Skills:
- Deep experience evaluating, implementing, and optimizing creative workflow database platforms
- Full comprehension of standard creative processes across creative disciplines and communication channels
- Excellent oral and written corporate communication skills
- Strong presentation design and diagraming skills
Preferred Skills:
- Brand side experience working with Wholesale partners (e.g., Sephora, Space NK, Mecca)
- Proficiency in Adobe Creative Cloud and Figma
- Digital Asset Management (DAM) experience
ASSUMPTION: Candidates with a strong background in creative operations, project management, and production, along with experience in the beauty or retail industry, will be well-suited for this role.
💰 Compensation & Benefits
Salary Range: $135,000 - $176,000 per year (based on the provided range)
Benefits:
- Medical Health Insurance
- 401K
- Equity in the form of Restricted Stock Units
- Paid Time Off
- Short Term and Long Term Disability Leave
Working Hours: Full-time, 40 hours per week
ASSUMPTION: The provided salary range is an estimate based on industry standards for similar roles in the New York area. Benefits are based on the information provided in the job listing.
📌 Applicant Insights
🔍 Company Context
Industry: Personal Care Product Manufacturing
Company Size: 201-500 employees
Founded: 2014
Company Description:
- Glossier is a people-powered beauty ecosystem that leverages unique and engaging online and offline experiences
- The company focuses on customer-devotion, curiosity, courage, discernment, and results-driven approach
- Glossier aims to bring its brand to more people in more places while maintaining its iconic status
Company Specialties:
- Cosmetics
- Beauty
- Content
- Digital
- Lifestyle
- E-commerce
- Community
- Skincare
- and Online
Company Website: Glossier
ASSUMPTION: Glossier is a well-established beauty company with a strong focus on customer engagement and innovative marketing strategies.
📊 Role Analysis
Career Level: Senior-level position with team leadership responsibilities
Reporting Structure: This role reports directly to the Creative Director and oversees a team of Creative Project Managers
Work Arrangement: Hybrid, with a mix of on-site and remote work
Growth Opportunities:
- Potential to grow within the Creative team or explore other leadership opportunities within the organization
- Opportunity to shape and optimize creative workflows, contributing to the company's overall success
- Chance to work on high-profile projects and campaigns, gaining valuable experience and exposure
ASSUMPTION: This role offers significant growth potential for the right candidate, with opportunities to make a meaningful impact on the company's creative processes and output.
🌍 Location & Work Environment
Office Type: Hybrid, with a mix of on-site and remote work
Office Location(s): 233 Spring Street, East 10th Floor, New York, NY 10013, US
Geographic Context:
- New York, NY, is a vibrant and diverse city with a thriving beauty and fashion industry
- The office is located in the SoHo neighborhood, offering easy access to public transportation and various amenities
- The city provides numerous cultural, social, and professional networking opportunities
Work Schedule: Full-time, with a flexible hybrid work arrangement
ASSUMPTION: The hybrid work environment offers a balance between on-site collaboration and remote flexibility, allowing employees to enjoy the best of both worlds.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the hiring manager
- On-site or virtual interview with the Creative team
- Final interview with the Creative Director
Key Assessment Areas:
- Candidates' understanding of Glossier's brand and values
- Candidates' experience in creative operations, project management, and production
- Candidates' ability to lead, mentor, and collaborate with a team
- Candidates' problem-solving skills and ability to optimize workflows
Application Tips:
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Demonstrate your understanding of Glossier's brand and unique approach to beauty
- Prepare examples of your experience in leading creative projects and optimizing workflows
ATS Keywords: Creative Operations, Project Management, Production, Workflow Optimization, Brand Standards, Cross-functional Collaboration, Team Leadership, Adobe Creative Cloud, Figma, Digital Asset Management
ASSUMPTION: The interview process will focus on assessing candidates' relevant experience, skills, and cultural fit for the role and the company.
🛠️ Tools & Technologies
- Adobe Creative Cloud
- Figma
- Digital Asset Management (DAM) systems
- Creative workflow database platforms (e.g., Wrike, Monday, Airtable, Asana)
ASSUMPTION: Familiarity with industry-standard creative tools and platforms is essential for success in this role.
👔 Cultural Fit Considerations
Company Values:
- Customer-devotion
- Curiosity
- Courage
- Discernment
- Results-driven
Work Style:
- Collaborative
- Innovative
- Adaptable
- Organized
- Detail-oriented
Self-Assessment Questions:
- How do you align with Glossier's core values, and how have you demonstrated these values in your previous roles?
- Describe a time when you had to adapt to a significant change in a project or workflow. How did you handle it, and what was the outcome?
- How do you prioritize and manage multiple projects and stakeholders effectively?
ASSUMPTION: Candidates who demonstrate a strong cultural fit with Glossier's values and work style will be well-suited for this role.
⚠️ Potential Challenges
- Managing multiple projects and stakeholders simultaneously, requiring strong organizational skills and prioritization
- Optimizing workflows and processes in a fast-paced, dynamic environment
- Collaborating effectively with cross-functional teams and senior leadership
- Adapting to changes in project scope, priorities, or deadlines
- Ensuring brand consistency and quality across various creative disciplines and channels
ASSUMPTION: These challenges require a proactive, adaptable, and solutions-oriented approach to ensure successful project execution.
📈 Similar Roles Comparison
- This role is unique to Glossier, as it combines creative operations, project management, and production responsibilities within a single position
- Compared to similar roles in the industry, this position offers a broader scope of responsibilities and the opportunity to make a significant impact on the company's creative processes
- Career progression may involve moving into a more specialized role within the Creative team or exploring leadership opportunities within the organization
ASSUMPTION: This role offers a unique blend of responsibilities and growth opportunities, setting it apart from similar positions in the industry.
📝 Sample Projects
- Leading the creative execution of a major product launch campaign, including packaging design, photography, and marketing materials
- Optimizing the creative workflow for a seasonal campaign, ensuring efficient use of resources and timely delivery of assets
- Collaborating with the Asset Production team to develop shot lists and production schedules for a brand photoshoot
ASSUMPTION: These sample projects illustrate the diverse range of responsibilities and collaborative nature of this role within the Creative team.
❓ Key Questions to Ask During Interview
- How does this role fit into the overall creative strategy and roadmap for Glossier?
- What are the most significant challenges facing the Creative team in the near future, and how can this role contribute to addressing them?
- How does Glossier support the professional development and growth of its employees, particularly within the Creative team?
- What is the typical career path for someone in this role, and what opportunities exist for growth and advancement within the organization?
- How does Glossier foster a culture of innovation and continuous improvement within its creative processes?
ASSUMPTION: Asking these questions will help candidates better understand the role, the team, and the company's long-term vision for creative operations.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare examples of your experience in leading creative projects and optimizing workflows
- Follow up with the hiring manager one week after submitting your application to confirm receipt and inquire about next steps
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
