Director, Creative Operations - Marketing

📌 Core Information

🔹 Job Title: Director, Creative Operations - Marketing

🔹 Company: Everside Health

🔹 Location: Remote (Denver, CO 80202)

🔹 Job Type: Full-Time

🔹 Category: Marketing & Creative

🔹 Date Posted: 2025-04-14

🔹 Experience Level: 10+ years

🔹 Remote Status: Remote (with on-site option)

🚀 Job Overview

Key aspects of this role include:

• Overseeing and optimizing the creative production process for marketing materials across multiple teams.
• Managing the end-to-end creative workflow, from intake and prioritization to design, review, and final delivery.
• Collaborating with various teams, including Engagement Marketing, B2B Marketing, Growth (Sales), Operations, Client Success, and Internal Communications.
• Administering project management tools (Asana) to streamline creative requests, tracking, and fulfillment.
• Ensuring high-quality, on-brand execution of materials such as patient marketing collateral, B2B content, sales presentations, and field marketing assets.

ASSUMPTION: This role requires a high level of organization, communication, and project management skills to effectively coordinate with multiple teams and stakeholders.

📋 Key Responsibilities

✅ Oversee the full lifecycle of creative projects, from request intake and prioritization to design production, review, and final delivery.

✅ Implement standardized creative workflows and playbooks to ensure efficiency, clarity, and consistency.

✅ Track and manage creative project timelines, milestones, and deliverables, proactively addressing bottlenecks and shifting priorities as needed.

✅ Develop and maintain reporting dashboards to measure creative team performance, project volume, turnaround times, and efficiency improvements.

✅ Serve as the owner of the Asana project management tool, ensuring seamless tracking and communication of all creative projects.

✅ Manage the in-house creative team, providing mentorship and guidance to optimize their performance.

✅ Facilitate collaboration between the creative team and various departments, managing stakeholder expectations with a high degree of diplomacy.

✅ Oversee relationships with external creative agencies and freelancers, ensuring they align with Everside Health’s brand and quality standards.

✅ Work closely with the Marketing Traffic Manager to oversee the intake, prioritization, and execution of creative projects.

✅ Own the implementation and management of the Marq platform, enabling teams across the organization to customize and generate marketing materials efficiently.

✅ Maintain and update 200+ branded templates, ensuring compliance with brand standards and ease of use for internal teams.

✅ Train internal users on best practices for leveraging Marq to streamline content creation and improve turnaround times.

✅ Ensure all materials and campaigns adhere to the company’s brand standards, reinforcing a consistent and professional visual identity.

✅ Lead post-project evaluations to identify successes, challenges, and areas for improvement.

ASSUMPTION: This role requires strong leadership, communication, and project management skills to effectively manage the creative workflow and collaborate with various teams.

🎯 Required Qualifications

Education: Bachelor’s degree in Marketing, Design, Communications, or a related field preferred.

Experience: 10+ years of experience in creative operations, design management, or project management within a marketing or agency environment.

Required Skills:

• Expertise in creative project management, including workflow design, resource allocation, and process optimization.
• Proficiency in project management tools (Asana, Workfront, Jira, or similar) to track and streamline creative workflows.
• Strong familiarity with design tools (Adobe Creative Suite, Figma, Canva, etc.) to effectively liaise with creative professionals.
• Experience implementing and managing self-service marketing template platforms like Marq.
• Excellent organizational and time-management skills, ensuring projects are completed on schedule and within scope.
• Exceptional communication and interpersonal skills, with the ability to manage cross-functional relationships and stakeholder expectations.
• Adaptability and resilience, managing shifting priorities and working under pressure while maintaining quality and efficiency.

Preferred Skills:

• Strategic & Analytical Thinker - Able to balance creative vision with operational efficiency, ensuring both innovation and scalability.
• Detail-Oriented & Process-Driven - Committed to refining workflows, improving efficiencies, and maintaining high standards in project execution.
• Collaborative & Communicative - Skilled at working cross-functionally, aligning creative efforts with business objectives, and effectively managing stakeholder expectations.
• Problem-Solver & Adaptable Leader - Thrives in a fast-paced environment, proactively addressing challenges and leading teams through evolving priorities.
• Passionate & Results-Oriented - Enthusiastic about creative marketing, committed to delivering impactful designs, and focused on driving measurable outcomes.

ASSUMPTION: Candidates with a strong background in creative operations, project management, and design management will be most successful in this role.

💰 Compensation & Benefits

Salary Range: $120,000 - $160,000/yr

Benefits:

• Health and Well-Being: Free Marathon membership for in-person and virtual care, employer-paid life and disability insurance, and choice in medical/dental plans, vision, employer-funded HSA, FSA, and voluntary illness, accident, and hospitalization plans. Benefits are effective on the first of the month following the date of hire.
• Financial Support: Competitive compensation, 401k match, access to financial coaching through the Employee Assistance Program
• Lifestyle: Paid time off for vacation, sick leave, and more, holiday schedule

Working Hours: Full-time, with flexibility for remote work

ASSUMPTION: The salary range provided is an estimate based on industry standards for a director-level role in creative operations within the healthcare industry.

📌 Applicant Insights

🔍 Company Context

Industry: Everside Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Their comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through their 680+ health centers across 41 states. They also offer virtual primary care and mental health services accessible in all 50 states.

Company Size: Everside Health has 1,001-5,000 employees, providing a large-scale environment with ample opportunities for career growth and development.

Founded: Everside Health was founded in 2015, with a focus on transforming healthcare delivery with a patient-first approach, prioritizing convenient access to both in-person and virtual care, resulting in improved health outcomes and significant cost savings.

Company Description:

• Everside Health is committed to empowering teammates to do their best work and build better healthcare, fostering a positive work environment and recruiting exceptional talent to ensure expertise and compassion in healthcare delivery.
• The company has been recognized as a five-time Modern Healthcare Best Places to Work in Healthcare winner and a six-time Best in KLAS award winner for employer-sponsored healthcare services.

Company Specialties:

• 24/7 Provider Access
• Direct Primary Care
• Preventive Care
• Urgent Care
• Employee Benefits
• Population Health
• On-Site Clinics
• Chronic Disease Management
• Care Coordination

Company Website: http://www.eversidehealth.com

ASSUMPTION: Everside Health’s focus on patient-centered care, technology-driven approach, and commitment to employee development make it an attractive place to work in the healthcare industry.

📊 Role Analysis

Career Level: This role is at the director level, requiring a high degree of leadership, strategic thinking, and project management skills to effectively oversee the creative operations function.

Reporting Structure: The Director, Creative Operations - Marketing will report directly to the Vice President of Marketing and collaborate closely with various departments, including Engagement Marketing, B2B Marketing, Growth (Sales), Operations, Client Success, and Internal Communications.

Work Arrangement: This role offers a remote work arrangement with the option to work on-site at the Denver, CO headquarters.

Growth Opportunities:

• As Everside Health continues to expand its services and client base, there will be opportunities for the Director, Creative Operations - Marketing to grow their team and take on additional responsibilities.
• The company’s focus on innovation and technology-driven care creates an environment where creative professionals can develop new skills and advance their careers.
• With a large employee base, there are ample opportunities for internal transfers and promotions within the organization.

ASSUMPTION: The Director, Creative Operations - Marketing role offers a unique opportunity to lead a critical function within a growing healthcare organization, with ample potential for career growth and development.

🌍 Location & Work Environment

Office Type: Everside Health’s headquarters is located in Denver, CO, with remote work options available for this role.

Office Location(s): 1400 Wewatta St, Suite 350, Denver, Colorado 80202, US

Geographic Context:

• Denver, CO, is a vibrant city with a high quality of life, offering a mix of urban and outdoor activities, a thriving cultural scene, and a strong job market.
• The city has a semi-arid climate with four distinct seasons, with mild winters and warm, sunny summers.
• Denver is known for its robust healthcare industry, with numerous hospitals, clinics, and healthcare organizations calling the city home.

Work Schedule: Full-time, with flexibility for remote work

ASSUMPTION: The remote work option for this role provides flexibility for candidates who prefer to work from home or have caregiving responsibilities that make a remote work arrangement more suitable.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screen with the HR team
• Behavioral and technical interviews with the hiring manager and team members
• Final round interview with the Vice President of Marketing
• Background check and offer

Key Assessment Areas:

• Project management skills and experience
• Creative problem-solving and process improvement
• Communication and collaboration skills
• Leadership and team management abilities
• Industry-specific knowledge and understanding of Everside Health’s business

Application Tips:

• Highlight your project management experience and successes in your resume, using quantifiable results and specific examples.
• Tailor your cover letter to demonstrate your understanding of Everside Health’s mission and how your skills and experience align with the role’s requirements.
• Prepare for behavioral interview questions by reflecting on your past experiences and how you’ve handled challenges and achieved success in similar situations.
• Research Everside Health’s company culture and be prepared to discuss how your personal values and work style align with the organization’s.

ATS Keywords: Creative Operations, Project Management, Design Management, Workflow Optimization, Stakeholder Management, Team Leadership, Marketing, Brand Management, Asana, Marq, Adobe Creative Suite, Figma, Canva

ASSUMPTION: Everside Health’s interview process is designed to assess candidates’ skills, experience, and cultural fit, with a focus on behavioral and situational-based questions to evaluate their ability to succeed in the role.

🛠️ Tools & Technologies

• Asana (project management)
• Adobe Creative Suite (design)
• Figma (design)
• Canva (design)
• Marq (self-service marketing template platform)

ASSUMPTION: Proficiency in the listed tools and technologies is required for this role, with a strong emphasis on project management and design software.

👔 Cultural Fit Considerations

Company Values:

• Patient-Centered: Everside Health prioritizes patient care and ensures that all decisions and actions align with the best interests of patients.
• Innovative: The company fosters a culture of continuous improvement and embraces new ideas and technologies to enhance healthcare delivery.
• Collaborative: Everside Health encourages cross-functional collaboration and teamwork to achieve common goals and drive success.
• Accountable: The company holds itself and its team members accountable for their actions and takes responsibility for delivering on its promises to patients and clients.
• Compassionate: Everside Health prioritizes empathy and understanding in its interactions with patients, clients, and team members.

Work Style:

• Everside Health values a fast-paced, dynamic work environment, with a focus on agility, adaptability, and continuous learning.
• The company encourages a healthy work-life balance, with flexible work arrangements and a focus on employee well-being.
• Everside Health fosters a culture of open communication, transparency, and inclusivity, with a strong emphasis on diversity, equity, and inclusion.

Self-Assessment Questions:

• How do your personal values align with Everside Health’s company values, particularly in the context of patient-centered care and innovation?
• Describe a situation where you had to manage a challenging project with shifting priorities. How did you adapt, and what was the outcome?
• How do you approach collaboration and communication with team members and stakeholders, particularly when working remotely?

ASSUMPTION: Candidates who demonstrate a strong alignment with Everside Health’s company values, a proactive and adaptable work style, and a commitment to patient-centered care will be most successful in this role.

⚠️ Potential Challenges

• The Director, Creative Operations - Marketing role requires managing multiple teams and stakeholders, which can be challenging in a fast-paced, dynamic work environment.
• The role may involve working with external creative agencies and freelancers, which can present unique project management and communication challenges.
• The remote work arrangement may present communication and collaboration challenges, requiring strong self-motivation and time management skills.
• The healthcare industry is subject to regulatory changes and compliance requirements, which can impact the creative operations function and require adaptability and flexibility.

ASSUMPTION: Candidates who are proactive, adaptable, and skilled in managing complex projects and stakeholders will be best equipped to overcome the challenges associated with this role.

📈 Similar Roles Comparison

• The Director, Creative Operations - Marketing role is similar to a Creative Operations Manager or Project Manager role in a marketing or agency environment, with a focus on creative project management, workflow optimization, and stakeholder management.
• However, this role is unique in its focus on the healthcare industry and the need to balance creative vision with operational efficiency, ensuring both innovation and scalability.
• Career paths for this role may include advancement to a Vice President or Chief Marketing Officer position within the healthcare industry or transitioning to a similar role in a larger or more complex organization.

ASSUMPTION: Candidates with experience in creative operations, project management, or a related field within the healthcare industry will find this role to be a strong fit for their skills and career goals.

📝 Sample Projects

• Developing and implementing a standardized creative workflow for a marketing campaign, resulting in a 30% reduction in turnaround time and a 20% increase in campaign effectiveness.
• Managing a team of designers and project managers to create a comprehensive brand style guide, ensuring consistency and quality across all marketing materials.
• Collaborating with cross-functional teams to create a self-service marketing template platform, empowering internal teams to customize and generate marketing materials efficiently while maintaining brand consistency.

ASSUMPTION: Candidates who can provide specific examples of their past successes in creative project management, workflow optimization, and stakeholder management will be well-positioned to excel in this role.

❓ Key Questions to Ask During Interview

• Can you describe the company’s approach to creative project management and workflow optimization, and how this role fits into that strategy?
• How does the company support the professional development and growth of its creative team members?
• What are the key priorities for this role in the first 30, 60, and 90 days?
• How does the company measure the success of its creative operations function, and what key performance indicators (KPIs) are used to track progress?
• What is the company’s approach to remote work and collaboration, particularly in a role that requires managing multiple teams and stakeholders?

ASSUMPTION: Candidates who ask thoughtful, insightful questions about the role, the company, and the industry demonstrate their interest and commitment to the opportunity.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your project management experience, creative problem-solving skills, and alignment with Everside Health’s company values.
• Prepare for behavioral and technical interviews by reflecting on your past experiences and how you’ve handled challenges and achieved success in similar situations.
• Research Everside Health’s company culture and be prepared to discuss how your personal values and work style align with the organization’s.
• Follow up with the hiring manager one week after your final interview to express your continued interest in the role and inquire about the next steps in the hiring process.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.