📌 Core Information
🔹 Job Title: Director-Enterprise Affiliate Management
🔹 Company: American Express
🔹 Location: Gurgaon, Haryana, India
🔹 Job Type: Full-time
🔹 Category: Financial Services
🔹 Date Posted: 2025-08-04
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site/Hybrid
🚀 Job Overview
Key aspects of this role include:
- Leading a team managing the Enterprise Affiliate Management program
- Overseeing contract lifecycle management and ensuring compliance with service level agreements
- Managing audits and remediation efforts
- Maintaining strong relationships with key business partners
- Driving innovation and process improvements
ASSUMPTION: This role requires a strategic thinker with strong leadership, communication, and risk management skills. Experience in affiliate management and regulatory compliance is essential.
📋 Key Responsibilities
✅ Direct a team managing the end-to-end contract lifecycle and approval process for service level agreements
✅ Engage stakeholders throughout contracting decisions, ensuring adherence to legal/regulatory and Third-Party Management requirements
✅ Maintain strong working relationships with key business partners
✅ Manage audit and exam responses and remediation management
✅ Lead initiatives to refresh affiliate agreements on a risk-based approach
✅ Ensure affiliate owners adhere to the company's Third-Party Management Policy and Interagency Guidance
✅ Assist agreement approvers by conducting system demonstrations and troubleshooting within the Contract Management System (CMS) and DocuSign
✅ Develop and maintain a clear communication strategy to engage and inform business partners
✅ Maintain and promote the company's Blue Box Values by ensuring activities comply with professional, legal, and regulatory standards
✅ Lead the EAM Relationship & Contact Management team
ASSUMPTION: This role involves regular interaction with cross-functional teams and regulatory compliance work. Strong attention to detail and the ability to manage multiple projects are crucial.
🎯 Required Qualifications
Education: Undergraduate degree required. Advanced degree in Business Administration, MIS, Finance, Accounting, or related field is a plus.
Experience: 5-10 years of relevant experience, with a focus on affiliate management, risk management, and regulatory compliance.
Required Skills:
- Strong organizational skills and attention to detail
- Excellent communication and presentation skills
- Proven ability to identify and mitigate risks
- Experience working with internal and external auditors
- Strong relationship-building skills
- Ability to translate complex information into understandable terms
- Understanding of American Express products, processes, organization, and governance processes
Preferred Skills:
- Prior experience with Affiliate Risk Management and the Interagency Guidance on Third Party Relationships: Risk Management
ASSUMPTION: Candidates should have a broad understanding of affiliate management practices, contracting, monitoring, and reporting. In-depth knowledge of American Express legal entities, products, organizations, and processes is essential.
💰 Compensation & Benefits
Salary Range: INR 25-35 lakhs per annum (Estimated based on industry standards for a role of this level and location)
Benefits:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies
- Free access to global on-site wellness centers staffed with nurses and doctors
- Free and confidential counseling support through the Healthy Minds program
- Career development and training opportunities
Working Hours: Full-time, with a standard workweek of 40 hours
ASSUMPTION: The salary range is estimated based on industry standards for a role of this level and location. Actual compensation may vary based on factors such as skills, experience, and business need.
📌 Applicant Insights
🔍 Company Context
Industry: American Express is a global payments and financial services company, providing customers with access to products, insights, and experiences that enrich lives and build business success.
Company Size: American Express has 10,001+ employees globally, with a significant presence in India.
Founded: 1850, in Buffalo, New York, USA
Company Description:
- American Express is a globally integrated payments company, offering a range of products and services to consumers, small businesses, and corporations worldwide.
- The company is known for its iconic charge and credit card brands, as well as its global network of merchants and financial institutions.
- American Express also provides a wide range of travel-related services, including travel insurance and assistance services.
Company Specialties:
- Financial Services
- Business Travel
- Corporate Card
- Network Services
- Merchants Services
Company Website: americanexpress.com
ASSUMPTION: American Express is a well-established company with a strong global presence and a reputation for innovation and excellence in the financial services industry.
📊 Role Analysis
Career Level: This role is at the senior management level, reporting directly to the Head of Enterprise Affiliate Management.
Reporting Structure: The Director will lead a team of managers and analysts responsible for various aspects of the Enterprise Affiliate Management program.
Work Arrangement: This role is based in Gurgaon, Haryana, India, with a hybrid work arrangement, requiring on-site presence a few days a week.
Growth Opportunities:
- Potential to grow into a more senior role within the Enterprise Affiliate Management team or other areas of the business
- Opportunities to develop leadership and management skills by leading a team and driving strategic initiatives
- Chance to gain experience working with a global company and interacting with stakeholders across different functions and regions
ASSUMPTION: This role offers significant growth potential for the right candidate, with opportunities to develop leadership skills and gain experience working with a global company.
🌍 Location & Work Environment
Office Type: American Express has a modern, collaborative office space in Gurgaon, with state-of-the-art facilities and amenities.
Office Location(s): World Financial Center, 200 Vesey Street, New York, NY 10285, US (Global Headquarters); Viale Alexandre Gustave Eiffel, 15, Rome, Laz. 00148, IT; 600 Great South Rd, Auckland, Auckland 1051, NZ; 12-20 Shelley St, Sydney, NSW 2000, AU; 100 Feet Road, Bengaluru, Karnataka 560047, IN; 11 Marina Blvd, Singapore, Singapore 018940, SG; Avenida Patriotismo 635, Benito Juarez, CDMX 03710, MX; 8 Marina Blvd, Singapore, Singapore 018981, SG; 200 Vesey St, New York, NY 10281, US
Geographic Context:
- Gurgaon is a major IT and outsourcing hub, with a thriving business ecosystem and numerous multinational corporations
- The city offers a mix of urban and suburban living, with easy access to major transportation networks
- Gurgaon has a humid subtropical climate, with hot summers and mild winters
Work Schedule: The standard workweek is 40 hours, with flexible working hours and the option to work remotely a few days a week.
ASSUMPTION: Gurgaon offers a dynamic work environment with a mix of urban and suburban living, and a thriving business ecosystem. The hybrid work arrangement provides flexibility and a good work-life balance.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-depth behavioral and technical interviews with hiring managers and team members
- Final round with the Head of Enterprise Affiliate Management or another senior leader
- Background check and onboarding
Key Assessment Areas:
- Cultural fit and alignment with American Express values
- Leadership and management skills
- Risk management and compliance expertise
- Ability to manage multiple projects and prioritize tasks
- Communication and presentation skills
- Understanding of American Express products, processes, organization, and governance processes
Application Tips:
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Be prepared to discuss your experience with affiliate management, risk management, and regulatory compliance
- Demonstrate your ability to lead a team and drive strategic initiatives
- Showcase your understanding of American Express products, processes, organization, and governance processes
- Follow up with the hiring manager after the interview to express your interest in the role
ATS Keywords: Affiliate Management, Risk Management, Compliance, Contract Management, Leadership, Stakeholder Engagement, American Express, Enterprise, Global, Hybrid Work Arrangement
ASSUMPTION: The interview process for this role will focus on assessing the candidate's leadership, risk management, and compliance skills, as well as their cultural fit with American Express.
🛠️ Tools & Technologies
- Contract Management System (CMS)
- DocuSign
- Microsoft Office Suite
- Project management tools (e.g., Asana, Jira, Trello)
- Data analysis and visualization tools (e.g., Excel, Power BI)
ASSUMPTION: The tools and technologies required for this role are standard for the industry and can be learned quickly by candidates with relevant experience.
👔 Cultural Fit Considerations
Company Values:
- Customer Centricity
- Integrity
- Quality
- Teamwork
- Respect
- Excellence
- Innovation
Work Style:
- Collaborative and team-oriented
- Results-driven and focused on delivering excellence
- Adaptable and open to change
- Strong communication and presentation skills
- Ability to work independently and manage multiple projects
Self-Assessment Questions:
- Do you align with American Express' values and work style?
- Are you comfortable working in a global, matrixed organization with multiple stakeholders?
- Do you have experience leading a team and driving strategic initiatives?
- Are you comfortable managing risks and ensuring compliance with regulatory requirements?
- Do you have a strong understanding of American Express products, processes, organization, and governance processes?
ASSUMPTION: American Express values a diverse and inclusive work environment, with a strong focus on collaboration, teamwork, and excellence. Candidates should be comfortable working in a global, matrixed organization and have strong leadership, communication, and risk management skills.
⚠️ Potential Challenges
- Managing multiple projects and prioritizing tasks effectively
- Balancing the demands of various stakeholders, including business partners, auditors, and regulators
- Keeping up-to-date with changes in regulatory requirements and industry best practices
- Ensuring compliance with service level agreements and other contractual obligations
- Managing a team remotely, with colleagues based in different time zones and locations
ASSUMPTION: This role presents unique challenges that require strong leadership, communication, and project management skills. Candidates should be comfortable working in a dynamic, fast-paced environment and managing multiple priorities.
📈 Similar Roles Comparison
- This role is similar to a Senior Manager or Director of Affiliate Management or Vendor Management in other financial services or technology companies
- However, American Express is a global company with a complex organizational structure and a wide range of products and services, which may present unique challenges and opportunities
- Career paths for this role may include progression to more senior roles within the Enterprise Affiliate Management team or other areas of the business, such as compliance, risk management, or operations
ASSUMPTION: While this role is similar to other senior management positions in the industry, American Express' global presence and diverse product offerings may present unique challenges and opportunities. Candidates should be comfortable working in a complex, matrixed organization and have a strong understanding of the company's products, processes, and governance structures.
📝 Sample Projects
- Leading a team to refresh affiliate agreements on a risk-based approach, ensuring compliance with service level agreements and regulatory requirements
- Managing an audit and exam response, including project managing remediation efforts to address any findings
- Developing and implementing a new contract management process to improve efficiency and reduce manual effort
- Collaborating with business partners to identify and mitigate risks associated with affiliate relationships
- Conducting a comprehensive review of the affiliate portfolio to ensure alignment with business objectives and regulatory requirements
ASSUMPTION: These sample projects illustrate the range of responsibilities and challenges faced by the Director, Enterprise Affiliate Management Relationship & Contact Management. Candidates should be comfortable managing complex, strategic initiatives and driving change in a dynamic, fast-paced environment.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and reporting lines for this role?
- How does this role fit into the broader organizational structure, and who are the key stakeholders?
- What are the most pressing challenges facing the Enterprise Affiliate Management team, and how can this role help address them?
- How does American Express support the professional development and growth of its employees?
- What are the key priorities for this role in the first 90 days?
- How does American Express approach work-life balance, and what support is available for employees?
ASSUMPTION: These key questions will help candidates better understand the role, the team, and the company, and demonstrate their interest in and preparation for the position.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the link provided
- Tailor your resume and cover letter to highlight your relevant skills and experiences for this role
- Prepare for behavioral and technical interviews by practicing common interview questions and researching American Express and the industry
- Follow up with the hiring manager after the interview to express your interest in the role and ask any remaining questions
- If selected, complete the background verification check and onboarding process
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
