📌 Core Information
🔹 Job Title: Director, Executive Writer
🔹 Company: ServiceNow
🔹 Location: Santa Clara, California, United States
🔹 Job Type: Full-time
🔹 Category: Software Development
🔹 Date Posted: April 11, 2025
🔹 Experience Level: 10+ years
🔹 Remote Status: Remote OK
🚀 Job Overview
Key aspects of this role include:
- Developing storytelling strategies for executive audiences
- Creating compelling narratives and presentations for C-level executives
- Shaping thought leadership initiatives and amplifying transformational stories
- Collaborating cross-functionally to ensure aligned and consistent messaging
ASSUMPTION: This role requires a strong background in executive communications and thought leadership to effectively influence revenue outcomes in a fast-paced, high-stakes environment.
📋 Key Responsibilities
✅ Define and lead storytelling strategies that position Now on Now digital transformation as a model for customers
✅ Write executive narratives and presentations for senior executives and CxO audiences
✅ Shape thought leadership initiatives using investigative storytelling to spark industry-leading conversations
✅ Amplify transformational stories through various mediums, including keynote presentations, executive briefings, and industry events
✅ Collaborate with cross-functional teams to ensure aligned and consistent messaging
✅ Build strong collaborations with leaders across the organization to create cohesive executive narratives
✅ Operate in a fast-paced, executive-level environment, managing multiple high-visibility projects with strategic impact
ASSUMPTION: This role requires exceptional storytelling skills, strategic thinking, and the ability to work effectively with senior leadership and cross-functional teams.
🎯 Required Qualifications
Education: Bachelor's degree in Journalism, Communications, English, or a related field (or equivalent experience)
Experience: 12+ years of relevant work experience in executive communications, thought leadership, storytelling, or strategic content development
Required Skills:
- Proven track record in crafting high-impact narratives for C-level executives in enterprise technology, digital transformation, and technological advancements in the SaaS or tech industry
- Deep acumen of how IT organizations are run
- Experience in fast-paced, high-stakes environments where messaging directly influences revenue outcomes
- Leadership in high-visibility initiatives with expertise in storytelling and content creation
- Expertise in developing executive presentations, keynote content, and presentation storytelling for global audiences, with a strong background in visual storytelling
- Experience leading cross-functional teams to align on messaging strategy
- Ability to work closely with senior leadership and guide them in communicating the value of complex IT solutions in ways that resonate with diverse customer and industry stakeholders
- Strong investigative and journalistic instincts to uncover and shape compelling, real-world transformation stories that demonstrate technology’s business impact
- Strategic and cross-functional leadership skills
Preferred Skills:
- Experience with AI integration and its impact on work processes, decision-making, or problem-solving
- Fluency in multiple languages
ASSUMPTION: Given the strategic nature of this role, candidates should have a strong portfolio demonstrating their storytelling abilities and experience working with senior leadership.
💰 Compensation & Benefits
Salary Range: $177,100 - $310,000 per year (based on location and experience)
Benefits:
- Health Plans
- Flexible Spending Accounts
- 401(k) Plan with Company Match
- ESPP
- Matching Donations
- Flexible Time Away Plan
- Family Leave Programs
Working Hours: Full-time (40 hours/week) with flexible work arrangements
ASSUMPTION: The salary range provided is an estimate based on the company's size and industry standards for this role. Actual compensation may vary based on individual qualifications and work location.
📌 Applicant Insights
🔍 Company Context
Industry: Software Development
Company Size: 10,001+ employees (Enterprise)
Founded: 2004
Company Description:
- ServiceNow is a global market leader in cloud-based platform for digital workflows
- Transforms the way work is done with applications that offer a digital workflow foundation
- Serves over 8,100 customers worldwide, including 85% of the Fortune 500
Company Specialties:
- Service Management
- Enterprise Cloud
- Custom App Development
- Platform
- ITSM
- Security Operations
- Customer Service Management
- ITOM
- GRC
- HR Service Delivery
- Digitize workflows
Company Website: http://www.servicenow.com
ASSUMPTION: ServiceNow is a large, established company with a strong focus on digital transformation and enterprise software solutions.
📊 Role Analysis
Career Level: Senior Management
Reporting Structure: This role reports directly to the Senior Vice President of Corporate Communications
Work Arrangement: Remote OK, with a flexible work arrangement that combines on-site and remote work
Growth Opportunities:
- Potential to advance to a VP or C-level role within the organization
- Chance to work on high-impact projects and influence strategic decision-making
- Opportunity to develop leadership skills and mentor junior team members
ASSUMPTION: This role offers significant growth potential for the right candidate, with opportunities to advance within the organization and make a meaningful impact on the company's success.
🌍 Location & Work Environment
Office Type: Hybrid (combination of on-site and remote work)
Office Location(s): Santa Clara, California, United States
Geographic Context:
- Santa Clara is located in the heart of Silicon Valley, offering a vibrant tech industry and diverse cultural scene
- The Bay Area has a Mediterranean climate, with mild winters and warm, dry summers
- Cost of living is high compared to the national average
Work Schedule: Full-time (40 hours/week) with flexible hours and the option to work remotely
ASSUMPTION: The hybrid work arrangement allows for a balance between on-site collaboration and remote flexibility, catering to different work styles and preferences.
💼 Interview & Application Insights
Typical Process:
- Phone or video screen with the hiring manager
- On-site or virtual interview with the team
- Final interview with the Senior Vice President of Corporate Communications
Key Assessment Areas:
- Storytelling and content creation skills
- Strategic thinking and leadership abilities
- Cross-functional collaboration and communication skills
- Alignment with company values and culture
Application Tips:
- Tailor your resume and cover letter to highlight your storytelling skills and experience working with senior leadership
- Prepare examples of your executive-level writing and presentation skills
- Research ServiceNow's mission, values, and recent projects to demonstrate your fit for the role
ATS Keywords: Executive Communications, Thought Leadership, Storytelling, Strategic Content Development, Digital Transformation, SaaS, Visual Storytelling, Cross-Functional Collaboration, Project Leadership, Investigative Storytelling, AI Integration, Narrative Development, Presentation Development, Customer Engagement, Leadership
ASSUMPTION: ServiceNow uses an Applicant Tracking System (ATS) to manage job applications, so including relevant keywords in your resume can help your application stand out.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, PowerPoint, Excel)
- Google Workspace (Docs, Sheets, Slides)
- Content management systems (CMS)
- Project management tools (e.g., Asana, Trello, Jira)
ASSUMPTION: This role requires proficiency in common office software and project management tools, as well as familiarity with content management systems.
👔 Cultural Fit Considerations
Company Values:
- Customer Obsessed
- Integrity
- Collaboration
- Innovation
- Fun
Work Style:
- Fast-paced and dynamic environment
- Cross-functional collaboration and teamwork
- Focus on results and execution
- Adaptability and continuous learning
Self-Assessment Questions:
- How do your storytelling skills align with ServiceNow's customer-obsessed approach?
- Can you provide an example of a time when you successfully collaborated with cross-functional teams to achieve a common goal?
- How do you stay up-to-date with industry trends and new technologies in your field?
ASSUMPTION: ServiceNow values candidates who are passionate about storytelling, customer-focused, and able to thrive in a fast-paced, collaborative environment.
⚠️ Potential Challenges
- High pressure and fast-paced work environment
- Requires strong storytelling skills and the ability to work effectively with senior leadership
- May involve frequent travel for industry events and customer engagements
- High cost of living in the Bay Area
ASSUMPTION: This role presents unique challenges, including a high-pressure work environment and the need to work effectively with senior leadership. However, it also offers significant opportunities for growth and impact.
📈 Similar Roles Comparison
- This role is unique in its focus on executive-level storytelling and thought leadership within the context of digital transformation and enterprise software
- Compared to related roles in communications or content development, this position requires a deeper understanding of enterprise technology and digital transformation
- Career progression may involve moving into a VP or C-level role within the organization, rather than transitioning to a different functional area
ASSUMPTION: This role is distinct from similar positions in the industry, requiring a unique blend of storytelling, strategic thinking, and enterprise technology expertise.
📝 Sample Projects
- Developing a keynote presentation for a global conference, highlighting ServiceNow's role in a major customer's digital transformation journey
- Creating an executive briefing to communicate the business impact of a new AI-powered product feature to the board of directors
- Initiating a thought leadership campaign to position ServiceNow as an industry leader in digital workflows and automation
ASSUMPTION: These sample projects demonstrate the strategic and high-impact nature of the work required in this role, as well as the opportunity to influence revenue outcomes and shape industry conversations.
❓ Key Questions to Ask During Interview
- How does this role fit into the overall communications strategy for ServiceNow?
- What are the most pressing challenges facing the team, and how can this role help address them?
- How does the team collaborate with other departments, such as Product, Marketing, and Sales?
- What opportunities are there for professional development and growth within the organization?
- How does ServiceNow support work-life balance for its employees?
ASSUMPTION: Asking these questions can help you better understand the role's context, the team's dynamics, and the company's commitment to employee growth and well-being.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your storytelling skills and experience working with senior leadership
- Prepare examples of your executive-level writing and presentation skills
- Research ServiceNow's mission, values, and recent projects to demonstrate your fit for the role
- Follow up with the hiring manager one week after submitting your application to express your continued interest in the position
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
