📌 Core Information
🔹 Job Title: Director Executive Writer & Content
🔹 Company: ServiceNow
🔹 Location: Santa Clara, California, United States
🔹 Job Type: Full-time
🔹 Category: Software Development
🔹 Date Posted: April 9, 2025
🔹 Experience Level: 12+ years
🔹 Remote Status: Remote OK
🚀 Job Overview
Key aspects of this role include:
- Developing storytelling strategies for executive audiences
- Creating compelling narratives and presentations for C-level executives
- Shaping thought leadership initiatives and amplifying transformational stories
- Collaborating cross-functionally to ensure aligned and consistent messaging
ASSUMPTION: This role requires a strategic mindset, exceptional communication skills, and the ability to thrive in a fast-paced, high-stakes environment.
📋 Key Responsibilities
✅ Define and lead storytelling strategies that position Now on Now digital transformation as a model for customers
✅ Write executive narratives and presentations for senior executives and CxO audiences
✅ Shape thought leadership initiatives using investigative storytelling to spark industry-leading conversations
✅ Amplify transformational stories through keynote presentations, customer engagements, board-level discussions, and analyst interactions
✅ Collaborate with teams across Customer Advocacy, the Transformation Office, Product, PR/Communications, Marketing, and Sales Enablement to ensure aligned and consistent messaging
✅ Build strong collaborations with leaders across the organization to create cohesive executive narratives
✅ Operate in a fast-paced, executive-level environment, managing multiple high-visibility projects with strategic impact
ASSUMPTION: This role involves working closely with senior leadership to communicate the value of complex IT solutions and requires strong investigative and journalistic instincts.
🎯 Required Qualifications
Education: Bachelor's degree in Journalism, Communications, English, or a related field (or equivalent experience)
Experience: 12+ years of relevant work experience in executive communications, thought leadership, storytelling, or strategic content development
Required Skills:
- Proven track record in crafting high-impact narratives for C-level executives in enterprise technology, digital transformation, and technological advancements in the SaaS or tech industry
- Deep acumen of how IT organizations are run
- Experience in fast-paced, high-stakes environments where messaging directly influences revenue outcomes
- Leadership in high-visibility initiatives with expertise in storytelling and content creation
- Expertise in developing executive presentations, keynote content, and presentation storytelling for global audiences, with a strong background in visual storytelling
- Experience leading cross-functional teams to align on messaging strategy
- Ability to work closely with senior leadership and guide them in communicating the value of complex IT solutions
- Strong investigative and journalistic instincts to uncover and shape compelling, real-world transformation stories that demonstrate technology’s business impact
- Strategic and cross-functional leadership skills
Preferred Skills:
- Experience with AI-powered tools or integrating AI into work processes
- Familiarity with ServiceNow products and services
ASSUMPTION: Candidates with experience in AI integration or familiarity with ServiceNow products may have an advantage in this role.
💰 Compensation & Benefits
Salary Range: $177,100 - $310,000 per year (base pay, may vary based on qualifications, skill level, competencies, and work location)
Benefits:
- Health Plans
- Flexible Spending Accounts
- 401(k) Plan with company match
- ESPP
- Matching Donations
- Flexible Time Away Plan
- Family Leave Programs
Working Hours: Full-time (40 hours per week, may vary based on project needs)
ASSUMPTION: The salary range provided is an estimate based on the company's career site and may vary depending on the candidate's qualifications and work location.
📌 Applicant Insights
🔍 Company Context
Industry: Software Development, focusing on enterprise cloud, service management, and custom app development
Company Size: 10,001+ employees (global presence)
Founded: 2004, with headquarters in Santa Clara, California
Company Description:
- ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®
- The company's intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work
- ServiceNow is committed to making the world work better for everyone by transforming how work is done
Company Specialties:
- Service Management
- Enterprise Cloud
- Custom App Development
- Platform
- ITSM
- Security Operations
- Customer Service Management
- ITOM
- GRC
- HR Service Delivery
- Digitize workflows
Company Website: http://www.servicenow.com
ASSUMPTION: ServiceNow is a well-established company with a strong global presence and a focus on enterprise cloud and service management solutions.
📊 Role Analysis
Career Level: Senior-level role, reporting directly to the VP of Executive Communications
Reporting Structure: This role will lead a team of writers and collaborate with various teams across the organization
Work Arrangement: Remote OK, with flexibility to work from home or on-site as needed
Growth Opportunities:
- Potential to grow into a leadership role within the executive communications team
- Opportunities to work on high-impact projects and influence revenue outcomes
- Chance to develop expertise in AI integration and enterprise cloud solutions
ASSUMPTION: This role offers significant growth potential for the right candidate, with opportunities to make a strategic impact on the organization.
🌍 Location & Work Environment
Office Type: Hybrid, with both on-site and remote work options available
Office Location(s): Santa Clara, California, United States (with global offices in various locations)
Geographic Context:
- Santa Clara is located in the heart of Silicon Valley, offering a vibrant tech industry and a diverse community
- The area is known for its mild Mediterranean climate, with warm, dry summers and cool, wet winters
- Santa Clara is well-connected by major highways and public transportation, with nearby international airports
Work Schedule: Full-time, with flexibility to work from home or on-site as needed
ASSUMPTION: The hybrid work arrangement offers candidates the flexibility to balance work-life responsibilities while still having access to an on-site work environment when needed.
💼 Interview & Application Insights
Typical Process:
- Phone or video screen with the hiring manager
- In-depth writing assessment and presentation exercise
- Final interview with the VP of Executive Communications and other key stakeholders
Key Assessment Areas:
- Writing and storytelling skills
- Presentation and visual storytelling abilities
- Strategic thinking and messaging alignment
- Cross-functional collaboration and leadership skills
Application Tips:
- Tailor your resume and cover letter to highlight your experience in executive communications, thought leadership, and storytelling
- Prepare a portfolio or examples of your work that demonstrate your ability to craft high-impact narratives for C-level executives
- Be ready to discuss your investigative and journalistic instincts and how you uncover compelling transformation stories
ATS Keywords: Executive Communications, Thought Leadership, Storytelling, Strategic Content Development, AI Integration, Digital Transformation, Enterprise Technology, SaaS, Tech Industry, C-level Executives, IT Organizations, Revenue Outcomes, Leadership, Visual Storytelling, Cross-Functional Teams, Messaging Strategy
ASSUMPTION: The interview process will focus on assessing the candidate's writing, storytelling, and strategic thinking skills, as well as their ability to collaborate effectively with cross-functional teams.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, PowerPoint, Excel)
- AI-powered tools (e.g., content creation platforms, analytics tools)
- Project management software (e.g., Asana, Jira, Trello)
ASSUMPTION: Familiarity with Microsoft Office Suite and AI-powered tools is essential for this role, while experience with project management software is a plus.
👔 Cultural Fit Considerations
Company Values:
- Customer Obsessed
- Innovation
- Integrity
- Performance
- Trust
Work Style:
- Collaborative and cross-functional
- Fast-paced and dynamic
- Focused on driving business outcomes
- Empowering and inclusive
Self-Assessment Questions:
- Do you thrive in a fast-paced, high-stakes environment where messaging directly influences revenue outcomes?
- Are you comfortable working with senior leadership and guiding them in communicating the value of complex IT solutions?
- Do you have strong investigative and journalistic instincts to uncover and shape compelling transformation stories?
ASSUMPTION: ServiceNow values candidates who are customer-obsessed, innovative, and results-driven, with a strong work ethic and a collaborative mindset.
⚠️ Potential Challenges
- Working with tight deadlines and multiple high-visibility projects simultaneously
- Navigating a large, global organization with various teams and stakeholders
- Keeping up with the latest trends and developments in enterprise cloud and AI technologies
- Adapting to a dynamic work environment with changing priorities and projects
ASSUMPTION: These challenges require strong time management, organizational skills, and the ability to thrive in a fast-paced, ever-evolving environment.
📈 Similar Roles Comparison
- Compared to similar roles in the industry, this position offers a unique opportunity to work directly with senior leadership and influence revenue outcomes through strategic storytelling
- ServiceNow's global presence and enterprise cloud focus provide a broader scope and scale for impact compared to smaller organizations or more niche roles
- Career progression in this role may lead to leadership positions within the executive communications team or other areas of the organization
ASSUMPTION: This role offers a unique blend of strategic influence, global impact, and growth opportunities compared to similar positions in the industry.
📝 Sample Projects
- Developing a keynote presentation for a global conference, showcasing ServiceNow's digital transformation journey and its impact on business outcomes
- Creating an executive narrative for a CxO audience, highlighting the strategic value of AI integration in enterprise cloud solutions
- Leveraging deep experience in crafting impactful stories using PowerPoint to amplify transformational stories through various formats
ASSUMPTION: These sample projects demonstrate the strategic, cross-functional, and storytelling aspects of the role, as well as the opportunity to work on high-impact initiatives.
❓ Key Questions to Ask During Interview
- How does this role fit into the organization's long-term strategy for executive communications and thought leadership?
- What are the key priorities for the first 90 days in this role, and how will my work contribute to achieving them?
- How does the executive communications team collaborate with other departments, such as Product, Marketing, and Sales?
- What opportunities are there for growth and development within the executive communications team and the broader organization?
- How does ServiceNow support work-life balance for employees in this role?
ASSUMPTION: These questions help assess the strategic alignment, collaboration, growth opportunities, and work-life balance aspects of the role.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your experience in executive communications, thought leadership, and storytelling
- Prepare a portfolio or examples of your work that demonstrate your ability to craft high-impact narratives for C-level executives
- Be ready to discuss your investigative and journalistic instincts and how you uncover compelling transformation stories during the interview process
- Follow up with the hiring manager one week after submitting your application to express your interest and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
