📌 Core Information
🔹 Job Title: Director, Growth Governance & Incentives
🔹 Company: Included Health
🔹 Location: Remote
🔹 Job Type: Full-time
🔹 Category: Healthcare, Growth
🔹 Date Posted: April 15, 2025
🔹 Experience Level: 10+ years
🔹 Remote Status: Remote OK
🚀 Job Overview
Key aspects of this role include:
- Strategic leadership in growth governance and incentives
- Cross-functional collaboration with leadership, finance, and HR teams
- Design, implementation, and optimization of growth policies and variable compensation plans
- Ensuring compensation structures align with business objectives and drive performance
- Managing a team and driving change management initiatives
ASSUMPTION: This role requires a high level of strategic thinking, cross-functional collaboration, and strong leadership skills to drive growth and performance through effective incentive structures.
📋 Key Responsibilities
✅ Provide strategic direction over incentive compensation philosophy aligned to growth needs
✅ Define and manage bookings policies that align with business strategy and best practices
✅ Develop annual compensation structures that drive desired business outcomes
✅ Work closely with the President and CFO to ensure compensation programs are competitive, sustainable, and aligned with overall business strategy
✅ Lead communication strategies to effectively explain and promote variable compensation programs across the organization
✅ Manage change management initiatives aligned to shifts in compensation structures
✅ Analyze compensation program effectiveness and provide data-driven insights to optimize incentive structures
✅ Establish clear and measurable performance metrics for variable compensation programs
✅ Regularly assess and adjust compensation plans to ensure they effectively drive performance and remain competitive in the marketplace
✅ Conduct regular market analyses and benchmarking to ensure the company’s variable compensation structures are competitive within the market
✅ Identify opportunities for continuous improvement in policies, variable compensation strategy, processes, and systems
✅ Manage the day-to-day activities of the team, including task delegation, conducting training and onboarding, setting goals, and supporting team members in achievement
ASSUMPTION: This role requires a balance of strategic thinking, data analysis, and team management skills to effectively lead growth governance and incentives.
🎯 Required Qualifications
Education: Bachelor’s degree
Experience: 10+ years experience in Incentive Compensation, Revenue Operations, Sales Operations, or similar function, with 5+ years in healthcare, specifically in high growth health-tech industry
Required Skills:
- Strong track record of success in preparing content for executive audiences
- Experience in developing and implementing multiple types of variable compensation plans
- Growth mindset
- Natural orientation to big picture thinking
- Successful experience working with cross-functional decision makers and building leadership confidence
- Successful team management experience
- Ability to perform multiple projects simultaneously and creatively execute projects
- Proactive and relentless: independently capable of seeking information in an unstructured environment, solving conceptual problems, corralling resources, and delivering results in challenging situations
- Strong bias for action and ability to prioritize and execute
Preferred Skills:
- Experience with financial tooling (e.g., Anaplan) for compensation processes
- Familiarity with healthcare industry trends and best practices
ASSUMPTION: Candidates with a strong background in incentive compensation, revenue operations, or sales operations, along with relevant healthcare experience, will be well-suited for this role.
💰 Compensation & Benefits
Salary Range: $161,410 - $296,400 USD per year, depending on location and experience
Benefits:
- Remote-first culture
- 401(k) savings plan
- Comprehensive medical, vision, and dental coverage
- Included Health telemedicine services
- Generous Paid Time Off (PTO) and Discretionary Time Off (DTO)
- 12 weeks of 100% Paid Parental Leave
- Family Building Benefit
- Compassionate Leave
- 11 Holidays Paid with one Floating Paid Holiday
- Work-From-Home reimbursement
- 24 hours of Paid Volunteer Time Off (VTO) Per Year
Working Hours: Full-time, typically 40 hours per week, with flexibility for remote work
ASSUMPTION: The salary range provided is an estimate based on the company's stated zones and market data. Actual offers may vary based on individual factors.
📌 Applicant Insights
🔍 Company Context
Industry: Healthcare technology, focusing on integrated virtual care and navigation
Company Size: Medium (201-500 employees), offering a dynamic and collaborative work environment
Founded: 2013, with a mission to raise the standard of healthcare for everyone
Company Description:
- Included Health delivers integrated virtual care and navigation, breaking down barriers to provide high-quality care for every person in every community
- Offers care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care
- Committed to maintaining transparent and equitable compensation practices across distinct geographic zones
Company Specialties:
- Virtual care and navigation
- Healthcare technology
- Integrated care solutions
Company Website: includedhealth.com
ASSUMPTION: Included Health's focus on integrated virtual care and navigation sets it apart in the healthcare industry, offering applicants a unique opportunity to contribute to innovative solutions.
📊 Role Analysis
Career Level: Senior leadership, with a focus on driving growth and performance through effective incentive structures
Reporting Structure: This role reports directly to the President and works closely with the CFO and other cross-functional leaders
Work Arrangement: Remote OK, with a remote-first culture and flexible work arrangements
Growth Opportunities:
- Potential to shape the company's growth strategy and compensation practices
- Opportunities to collaborate with cross-functional teams and develop leadership skills
- Potential to advance within the organization as the company continues to grow
ASSUMPTION: This role offers significant growth potential for the right candidate, with opportunities to make a substantial impact on the company's success.
🌍 Location & Work Environment
Office Type: Remote-first, with no physical office requirement
Office Location(s): San Francisco, CA (Headquarters)
Geographic Context:
- Included Health operates remotely, allowing employees to work from anywhere in the United States
- The company's headquarters is in San Francisco, CA, a major tech hub with a vibrant startup ecosystem
- The remote work arrangement offers flexibility and work-life balance
Work Schedule: Full-time, typically 40 hours per week, with flexibility for remote work
ASSUMPTION: The remote work arrangement provides applicants with the flexibility to work from anywhere in the United States, with the added benefit of a vibrant and dynamic work environment.
💼 Interview & Application Insights
Typical Process:
- Phone or video screen with a member of the HR team
- Behavioral and situational interviews with cross-functional stakeholders
- Final interview with the President or another senior leader
- Background check and offer extension
Key Assessment Areas:
- Strategic thinking and problem-solving skills
- Cross-functional collaboration and communication skills
- Leadership and team management abilities
- Understanding of incentive compensation and healthcare industry trends
Application Tips:
- Highlight relevant experience in incentive compensation, revenue operations, or sales operations, with a focus on healthcare or high-growth industries
- Demonstrate a strong track record of driving performance through effective incentive structures
- Tailor your resume and cover letter to emphasize your strategic thinking, leadership, and cross-functional collaboration skills
- Prepare for behavioral and situational interview questions that focus on your problem-solving, communication, and team management abilities
ATS Keywords: Incentive Compensation, Revenue Operations, Sales Operations, Growth Strategy, Variable Compensation, Cross-functional Collaboration, Healthcare Industry, Team Management, Strategic Thinking
ASSUMPTION: Applicants should emphasize their relevant experience and skills in their application materials and prepare for interviews that focus on strategic thinking, leadership, and cross-functional collaboration.
🛠️ Tools & Technologies
- Financial tooling (e.g., Anaplan) for compensation processes
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Project management tools (e.g., Asana, Trello, JIRA)
- Communication and collaboration tools (e.g., Slack, Microsoft Teams)
ASSUMPTION: Familiarity with financial tooling for compensation processes, as well as general project management and communication tools, will be beneficial for this role.
👔 Cultural Fit Considerations
Company Values:
- Patient-centered care
- Innovation and continuous improvement
- Collaboration and teamwork
- Accountability and results-driven approach
- Diversity, equity, and inclusion
Work Style:
- Remote-first and flexible work arrangements
- Dynamic and collaborative team environment
- Focus on driving growth and performance through effective incentive structures
- Data-driven decision-making and continuous learning
Self-Assessment Questions:
- How do you align your work with Included Health's patient-centered care values?
- Can you provide an example of a time when you drove growth and performance through effective incentive structures?
- How do you approach collaboration and teamwork in a remote work environment?
ASSUMPTION: Applicants should assess their fit with Included Health's values and work style, and be prepared to discuss their alignment with the company's mission and culture during the interview process.
⚠️ Potential Challenges
- Managing change management initiatives in a remote work environment
- Balancing strategic thinking with day-to-day team management responsibilities
- Keeping up with industry trends and best practices in a rapidly evolving healthcare landscape
- Ensuring the competitiveness of variable compensation structures in a tight labor market
ASSUMPTION: Applicants should be prepared to address these potential challenges and demonstrate their ability to thrive in a dynamic and fast-paced work environment.
📈 Similar Roles Comparison
- This role differs from related positions in its focus on growth governance and incentives, rather than day-to-day operations or tactical execution
- Included Health's focus on integrated virtual care and navigation sets it apart from traditional healthcare organizations
- Career path opportunities may include advancing to a VP or C-level role within the organization
ASSUMPTION: Applicants should consider the unique aspects of this role and how it compares to related positions in the industry.
📝 Sample Projects
- Developing and implementing a new variable compensation plan to drive desired business outcomes
- Conducting a market analysis and benchmarking study to ensure competitive variable compensation structures
- Managing a team through a significant change management initiative aligned to shifts in compensation structures
ASSUMPTION: Applicants should be prepared to discuss their experience with similar projects and how they drove successful outcomes.
❓ Key Questions to Ask During Interview
- How does this role fit into the company's overall growth strategy?
- What are the key priorities for this role in the first 90 days?
- How does Included Health support the professional development and growth of its employees?
- What are the most significant challenges facing the company's growth and how can this role address them?
- How does Included Health foster a culture of innovation and continuous improvement?
ASSUMPTION: Applicants should prepare thoughtful questions that demonstrate their interest in the role and the company's mission.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link: https://jobs.lever.co/includedhealth/e6833f22-b3c8-4bed-aeba-6247a714e2d8
- Tailor your resume and cover letter to highlight your relevant experience and skills in incentive compensation, revenue operations, or sales operations, with a focus on healthcare or high-growth industries
- Prepare for behavioral and situational interview questions that focus on your problem-solving, communication, and team management abilities
- Follow up with your recruiter one week after submitting your application to inquire about your application status and next steps
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
