📌 Core Information
🔹 Job Title: Director, Internal Communications, Operations
🔹 Company: LSEG (London Stock Exchange Group)
🔹 Location: London, United Kingdom
🔹 Job Type: Full-Time
🔹 Category: Financial Services
🔹 Date Posted: April 17, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Leading a small team of internal communications professionals to advise, develop, and deliver communications supporting Operations activities
- Collaborating with stakeholders to understand priorities and build a streamlined annual internal communications approach
- Managing demand, capacity, and prioritizing activities that drive business performance
- Working with global internal communications strategy, embedding a consistent LSEG story, and ensuring alignment with other IC teams
- Living and role modeling LSEG values, promoting a strong risk culture, and driving a high-performance culture through communication and coaching
ASSUMPTION: This role requires a strategic mindset, strong leadership skills, and the ability to thrive in a complex, global environment. The ideal candidate will have extensive experience in internal communications, stakeholder management, and driving performance through effective communication.
📋 Key Responsibilities
✅ Guiding a small squad of IC professionals to build and deliver critical communications to support better business outcomes for Operations
✅ Delivering activity aligned with global internal communications strategy, objectives, and embedding a consistent LSEG story
✅ Being the ‘go to person’ for IC advice and support for IC for the head of Operations, adopting the right mix of advice and delivery support where required
✅ Working with the Operations leader to understand priorities and build a streamlined annual IC approach and supporting activities
✅ Managing demand, having a clear view of capacity, making sure we prioritise activities that will make the biggest performance difference to the company
✅ Working in partnership with the CAM planning team using our core tools to manage and govern air traffic control
✅ Working in partnership with the IC Campaigns and Change teams to make sure people-related campaigns are consistent and aligned
✅ Using available tools and technologies and making sure communications are audience-focused, well-planned, data-driven, omnichannel, and effective
✅ Partnering with other IC leaders to identify and prioritise IC improvement opportunities to drive consistency and quality, share knowledge, and adopt new more effective ways of communicating
✅ Interpreting the impact and success of IC activities, with a strong focus on outcomes and an ongoing culture of continuous improvement
✅ Supporting a high-performance culture through communication and coaching - providing support to less experienced team members
✅ Living and role modelling LSEG values of integrity, partnership, excellence, and change every day, both in the way we lead and through our communications approaches and materials
✅ Making sure we manage risk and promote a strong risk culture in all we do
ASSUMPTION: This role requires a deep understanding of people and what drives performance, proven experience in identifying and delivering communications that drive outcomes, and the ability to identify and prioritise activities that will make the biggest difference to LSEG.
🎯 Required Qualifications
Education: Bachelor's degree in Communications, Marketing, Business, or a related field
Experience: 5-10 years of experience in internal communications, with a proven track record of driving performance through effective communication
Required Skills:
- Proven experience in internal communications, with a deep understanding of developing and delivering engaging communications across a global network in support of company priorities
- Exceptional stakeholder management skills, with the ability to inspire others and connect the dots where there is complexity
- Proven track record for continuous improvement and working at pace, managing conflicting priorities
- Strong data-driven decision-making skills, with the ability to interpret and act on data and insights
- Excellent communication and coaching skills, with the ability to support and develop less experienced team members
- Strong risk management skills, with the ability to promote a strong risk culture
Preferred Skills:
- Experience working in the financial services industry
- Fluency in multiple languages
- Experience with LSEG's core tools and technologies
ASSUMPTION: The ideal candidate will have a proven track record in internal communications, with a strong focus on driving performance and supporting change. They will be a natural connector, able to inspire others, and have exceptional stakeholder management skills.
💰 Compensation & Benefits
Salary Range: £80,000 - £120,000 GBP per year (Estimated based on industry standards for a Director-level role in London)
Benefits:
- Healthcare
- Retirement Planning
- Paid Volunteering Days
- Wellbeing Initiatives
Working Hours: Full-time, typically Monday to Friday, 9:00 AM to 5:30 PM (with flexibility for remote work)
ASSUMPTION: The salary range is estimated based on industry standards for a Director-level role in London. Actual salary may vary based on experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Financial Services. LSEG is a leading global financial markets infrastructure and data provider, driving financial stability, empowering economies, and enabling customers to create sustainable growth.
Company Size: 10,001+ employees. LSEG offers a dynamic and collaborative work environment, with opportunities for growth and development.
Founded: LSEG has a rich history dating back over 300 years, with a strong reputation for customer-focused excellence.
Company Description:
- LSEG is a diversified international markets infrastructure business, offering a range of services including capital formation, intellectual property and risk, and balance sheet management.
- The company provides unrivaled access to international capital markets through its high-performance technology solutions, enabling companies worldwide to access funds for growth and development.
- LSEG's Data & Analytics, Capital Markets, and Post Trade divisions provide a comprehensive, integrated suite of trusted financial market infrastructure services.
Company Specialties:
- Capital Markets
- Post-Trade Services
- Information Services
- Technology Services
Company Website: www.lseg.com
ASSUMPTION: LSEG's diverse range of services and global presence offer unique opportunities for growth and development within the financial services industry.
📊 Role Analysis
Career Level: Director. This role offers the opportunity to lead a small team and make a significant impact on LSEG's internal communications strategy and operations.
Reporting Structure: This role reports directly to the global Head of Internal Communications and works closely with the head of Operations and other internal communications leaders.
Work Arrangement: On-site, with flexibility for remote work. This role requires regular on-site presence for collaboration and stakeholder management.
Growth Opportunities:
- Potential to expand the team and take on additional responsibilities as the company grows
- Opportunities to work on high-profile projects and initiatives across the organization
- Access to professional development and training opportunities
ASSUMPTION: This role offers significant growth potential, with the opportunity to make a tangible impact on LSEG's internal communications strategy and operations.
🌍 Location & Work Environment
Office Type: Modern, collaborative office environment with state-of-the-art facilities
Office Location(s): 10 Paternoster Square, London, England EC4M 7DX, GB
Geographic Context:
- London is a major global financial hub, offering a vibrant and multicultural work environment
- The office is located in the heart of the City of London, with easy access to public transportation and amenities
- LSEG's global presence offers opportunities for international travel and collaboration
Work Schedule: Full-time, typically Monday to Friday, 9:00 AM to 5:30 PM (with flexibility for remote work)
ASSUMPTION: LSEG's London office provides a dynamic and collaborative work environment, with easy access to the city's amenities and a global network of colleagues.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video call with the hiring manager
- On-site or virtual interview with the global Head of Internal Communications and other stakeholders
- Background check and offer
Key Assessment Areas:
- Strategic thinking and problem-solving skills
- Leadership and team management skills
- Stakeholder management and communication skills
- Data-driven decision-making skills
- Cultural fit and alignment with LSEG values
Application Tips:
- Tailor your resume and cover letter to highlight your internal communications experience and achievements
- Prepare examples of your ability to drive performance through effective communication and continuous improvement
- Research LSEG's internal communications strategy and be prepared to discuss how you can contribute to its success
- Demonstrate your understanding of LSEG's values and how you can live and role model them in your daily work
ATS Keywords: Internal Communications, Stakeholder Management, Data-Driven Decision Making, Performance Improvement, Content Development, Team Leadership, Change Management, Audience Focus, Continuous Improvement, Collaboration, Risk Management, Coaching, Strategic Planning, Omnichannel Communication, Engagement Strategies, Project Management
ASSUMPTION: LSEG's application process is designed to assess your strategic thinking, leadership, and communication skills, as well as your cultural fit and alignment with the company's values.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Project management tools (e.g., Asana, Trello, Microsoft Project)
- Communication and collaboration platforms (e.g., Microsoft Teams, Slack)
- Data analysis and visualization tools (e.g., Tableau, Power BI)
- LSEG's core tools and technologies
ASSUMPTION: LSEG uses a range of tools and technologies to support its internal communications efforts. Proficiency in these tools is not required but may be beneficial.
👔 Cultural Fit Considerations
Company Values:
- Integrity: Upholding the highest ethical standards and acting with honesty and transparency
- Partnership: Collaborating with colleagues, clients, and stakeholders to achieve shared goals
- Excellence: Striving for the highest standards in all aspects of our work
- Change: Embracing change and driving innovation to stay ahead in a dynamic global market
Work Style:
- Collaborative and team-oriented
- Data-driven and strategic
- Adaptable and responsive to change
- Results-focused and action-oriented
Self-Assessment Questions:
- How have you demonstrated integrity in your previous roles, and how would you apply this value in your daily work at LSEG?
- Can you provide an example of a time when you successfully partnered with stakeholders to achieve a common goal, and how would you apply this approach at LSEG?
- How have you embraced change and driven innovation in your previous roles, and how would you apply this value in your daily work at LSEG?
ASSUMPTION: LSEG's values are at the core of its culture and guide its decision-making and everyday actions. Candidates should be prepared to demonstrate their alignment with these values and how they can contribute to LSEG's success.
⚠️ Potential Challenges
- Managing conflicting priorities and demands from multiple stakeholders
- Working in a fast-paced, dynamic global environment
- Balancing the need for strategic, data-driven decision-making with the need for quick, effective communication
- Promoting a strong risk culture while managing risk and ensuring compliance with regulations and standards
ASSUMPTION: This role presents unique challenges and opportunities for growth and development within the internal communications field.
📈 Similar Roles Comparison
- Compared to related roles, this position offers a unique opportunity to lead a small team and make a significant impact on LSEG's internal communications strategy and operations
- Industry-specific context: The financial services industry is dynamic and fast-paced, with a strong focus on risk management and compliance
- Career path comparison: This role offers significant growth potential, with the opportunity to expand the team and take on additional responsibilities as the company grows
ASSUMPTION: This role offers a unique blend of leadership, strategic, and communication skills, with a strong focus on driving performance and supporting change within the internal communications field.
📝 Sample Projects
- Developing and executing a comprehensive internal communications strategy for a major organizational change or transformation initiative
- Leading a team to create engaging, data-driven content for a global audience, across multiple channels and platforms
- Managing a high-profile crisis communication effort, working closely with senior leadership and external stakeholders
ASSUMPTION: These sample projects illustrate the strategic, leadership, and communication skills required for this role, as well as the need for adaptability and responsiveness to change.
❓ Key Questions to Ask During Interview
- How does this role fit into the broader internal communications strategy and organization at LSEG?
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does LSEG support the professional development and growth of its internal communications team members?
- What are the biggest challenges facing the internal communications function at LSEG, and how can this role help address them?
- How does LSEG promote a strong risk culture, and what role does this position play in supporting that effort?
ASSUMPTION: These key questions help candidates better understand the role, the organization, and the opportunities for growth and development within the internal communications field at LSEG.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your internal communications experience and achievements, with a focus on driving performance and supporting change
- Prepare examples of your ability to drive performance through effective communication and continuous improvement
- Research LSEG's internal communications strategy and be prepared to discuss how you can contribute to its success
- Demonstrate your understanding of LSEG's values and how you can live and role model them in your daily work
- Follow up with the hiring manager one week after submitting your application to inquire about the status of your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
