📌 Core Information
🔹 Job Title: Director of Account Management
🔹 Company: Postscript
🔹 Location: Remote
🔹 Job Type: Full-time
🔹 Category: Software Development
🔹 Date Posted: April 4, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: Remote (US only)
🚀 Job Overview
Key aspects of this role include:
- Leading and expanding the Account Management team to drive growth and secure renewals
- Developing and implementing strategies to achieve renewal targets and identify upselling opportunities
- Collaborating with Customer Success Managers to align commercial objectives with customer success initiatives
- Establishing key performance indicators (KPIs) and monitoring team performance
- Optimizing account management processes to support growth and enhance client satisfaction
ASSUMPTION: This role requires a strategic mindset, strong leadership skills, and experience in account management to drive success in a high-growth SaaS environment.
📋 Key Responsibilities
✅ Lead and develop the Account Management team, providing mentorship and strategic direction
✅ Develop and implement strategies to achieve renewal targets and identify upselling opportunities
✅ Collaborate with Customer Success Managers to ensure a cohesive approach to client management
✅ Establish key performance indicators (KPIs) and regularly assess team performance
✅ Refine and scale account management processes to support growth and enhance client satisfaction
ASSUMPTION: The ideal candidate will have experience in sales management, with a focus on account management, and a proven track record in a high-growth SaaS environment.
🎯 Required Qualifications
Education: Bachelor's degree in Business, Marketing, or a related field (or equivalent experience)
Experience: A minimum of 5 years in sales management, including at least 3 years focused on account management, with demonstrated success in a high-growth SaaS environment
Required Skills:
- Proven leadership skills with the ability to build, lead, and develop high-performing teams
- Strong strategic thinking with a track record of developing and executing successful sales and account management strategies
- Excellent interpersonal and communication skills, capable of fostering strong relationships both internally and externally
- Comfortable working in a fast-paced, dynamic environment with the ability to manage multiple priorities effectively
Preferred Skills:
- Experience in martech or a related industry
- Familiarity with Shopify and Shopify Plus platforms
ASSUMPTION: Candidates with experience in martech or a related industry may have an advantage, but it is not required.
💰 Compensation & Benefits
Salary Range: $150,000 - $200,000 per year (AI-estimated, based on role, experience level, and location)
Benefits:
- Base salary plus uncapped variable and significant equity
- Flexible paid time off
- Health, dental, and vision insurance
Working Hours: Full-time, with flexible hours and a remote work arrangement
ASSUMPTION: The salary range is an estimate based on industry standards for a Director of Account Management role in a high-growth SaaS company. The actual salary may vary based on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Postscript operates in the Software Development industry, focusing on SMS marketing for ecommerce stores. The company is a leader in its niche, providing an easy-to-use platform for growing subscriber lists, developing messaging strategies, delivering customer service, and driving sales and loyalty through SMS.
Company Size: Postscript is a mid-sized company with 201-500 employees, offering a dynamic and collaborative work environment.
Founded: Postscript was founded in 2018 as a 100% remote organization, with headquarters in Scottsdale, Arizona.
Company Description:
- Trusted by more than 18,000 Shopify and Shopify Plus stores
- Mission to make SMS the number-one revenue channel for ecommerce merchants
- Backed by top investors, including Greylock and Y Combinator
Company Specialties:
- SMS marketing for ecommerce stores
- Shopify and Shopify Plus integration
- SaaS platform development
Company Website: postscript.io
ASSUMPTION: Postscript's focus on SMS marketing for ecommerce stores positions it as a unique and innovative player in the market.
📊 Role Analysis
Career Level: This role is at the senior management level, reporting directly to the VP of Sales or another executive leader.
Reporting Structure: The Director of Account Management will oversee a team of Account Managers and collaborate with Customer Success Managers.
Work Arrangement: This is a fully remote position, with a focus on results and performance rather than hours worked.
Growth Opportunities:
- Potential to expand the team and take on additional responsibilities as the company grows
- Opportunities to learn and develop skills in a high-growth SaaS environment
- Possibility to transition into a more senior role, such as VP of Sales, as the company expands
ASSUMPTION: The growth opportunities for this role will depend on the company's continued success and expansion in the market.
🌍 Location & Work Environment
Office Type: Remote (fully)
Office Location(s): Remote (US only)
Geographic Context:
- Remote work allows for a flexible work-life balance and the ability to work from anywhere in the US
- Opportunity to work with a diverse team spread across the country
- Potential for in-person team meetings or events as the company grows
Work Schedule: Full-time, with flexible hours and a focus on results and performance
ASSUMPTION: The remote work arrangement may require occasional travel for team meetings or client visits, depending on the company's policies and growth.
💼 Interview & Application Insights
Typical Process:
- Initial phone or video screen to assess cultural fit and basic qualifications
- Behavioral and situational interview to evaluate problem-solving skills and leadership potential
- Final interview with the hiring manager or another executive leader to discuss the role and company fit
Key Assessment Areas:
- Strategic thinking and problem-solving skills
- Leadership and team management abilities
- Communication and interpersonal skills
- Adaptability and resilience in a fast-paced environment
Application Tips:
- Highlight your experience in sales management, with a focus on account management, and any relevant achievements
- Tailor your resume and cover letter to emphasize your strategic thinking, leadership, and communication skills
- Prepare examples of your problem-solving skills and ability to drive growth in a high-growth SaaS environment
ATS Keywords: Account Management, Sales Management, Strategic Thinking, Leadership, Communication, SaaS, High-growth, Renewals, Upselling, Cross-selling, Customer Success
ASSUMPTION: The interview process may vary depending on the company's needs and the candidate's qualifications.
🛠️ Tools & Technologies
- Salesforce or other CRM platforms
- Project management tools (e.g., Asana, Trello, or Jira)
- Communication and collaboration tools (e.g., Slack, Microsoft Teams, or Google Workspace)
ASSUMPTION: The specific tools and technologies used may vary depending on the company's preferences and the candidate's experience.
👔 Cultural Fit Considerations
Company Values:
- Customer-centric
- Innovative
- Collaborative
Work Style:
- Results-driven
- Adaptable and resilient
- Strong communicator and team player
Self-Assessment Questions:
- How do you approach setting and achieving renewal targets for your clients?
- Can you describe a time when you had to adapt your strategy to meet changing client needs or market conditions?
- How do you foster a collaborative and inclusive work environment, especially in a remote setting?
ASSUMPTION: The ideal candidate will demonstrate a strong alignment with Postscript's company values and a work style that complements the company's culture.
⚠️ Potential Challenges
- Managing a remote team and fostering a collaborative work environment
- Adapting to a fast-paced, dynamic work environment with changing priorities
- Balancing the commercial objectives of the company with the customer success initiatives of the Customer Success Managers
- Managing client expectations and ensuring client satisfaction in a high-growth environment
ASSUMPTION: The potential challenges for this role will depend on the candidate's ability to adapt, communicate effectively, and manage multiple priorities in a fast-paced environment.
📈 Similar Roles Comparison
- Compared to other Account Management roles, this position offers the opportunity to lead a team and drive growth in a high-growth SaaS environment
- Unlike other roles, this position focuses on the ecommerce industry and requires experience in account management, with a strategic mindset
- Career progression in this role may lead to more senior positions, such as VP of Sales, as the company grows
ASSUMPTION: The comparison points for this role will depend on the candidate's experience and the specific requirements of the position.
📝 Sample Projects
- Developing and implementing a strategic plan to achieve renewal targets and drive growth for a key client
- Collaborating with the Customer Success Manager to create a customer success plan that aligns with the commercial objectives of the company
- Optimizing account management processes to improve client satisfaction and drive growth for the team
ASSUMPTION: The sample projects for this role will depend on the candidate's experience and the specific needs of the company.
❓ Key Questions to Ask During Interview
- How does the company support the growth and development of its employees?
- Can you describe the company's approach to client management and how it balances commercial objectives with customer success initiatives?
- How does the company measure the success of its Account Management team, and what key performance indicators (KPIs) are used?
- What opportunities are there for growth and advancement within the company, particularly for someone in this role?
- How does the company foster a collaborative and inclusive work environment, especially in a remote setting?
ASSUMPTION: The key questions to ask during the interview will depend on the candidate's priorities and the specific aspects of the role they want to understand better.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your experience in sales management, with a focus on account management, and any relevant achievements
- Prepare examples of your problem-solving skills and ability to drive growth in a high-growth SaaS environment
- Follow up with the hiring manager or another executive leader within one week of submitting your application to express your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
