📌 Core Information
🔹 Job Title: Director of Content
🔹 Company: City of Philadelphia
🔹 Location: Philadelphia, Pennsylvania, United States
🔹 Job Type: Full-time
🔹 Category: Government Administration
🔹 Date Posted: June 3, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Leading and managing a team of content creators to deliver high-quality, accessible, and user-centered content across Phila.gov
- Overseeing the content lifecycle, from planning and creation to review, approval, and retirement
- Collaborating with City departments to maintain and improve their Phila.gov content
- Developing and implementing content standards, workflows, and style guidelines
- Ensuring content meets plain language, accessibility (WCAG 2.1 AA), and usability standards
ASSUMPTION: This role requires a strategic and creative leader with a strong background in content strategy, digital content management, or editorial leadership. Experience working in government, nonprofit, or civic tech environments is a plus.
📋 Key Responsibilities
✅ Lead and manage the Content team, including writers, editors, and content strategists
✅ Oversee the content lifecycle, from planning and creation to review, approval, and retirement
✅ Partner with City departments to maintain and improve their Phila.gov content
✅ Develop and implement content standards, workflows, and style guidelines
✅ Ensure content meets plain language, accessibility (WCAG 2.1 AA), and usability standards
✅ Use analytics, user feedback, and research to continuously improve content performance and relevance
✅ Collaborate with designers, developers, and product managers to deliver cohesive digital experiences
✅ Provide editorial oversight for major initiatives and campaigns
✅ Build a culture of collaboration, creativity, and continuous learning within the team
ASSUMPTION: This role requires strong leadership, communication, and project management skills. The ideal candidate will be able to balance strategic thinking with hands-on content creation.
🎯 Required Qualifications
Education: Bachelor's degree in Journalism, Communications, English, or a related field (or equivalent experience)
Experience: 7+ years of experience in content strategy, digital content management, or editorial leadership, with 3+ years of managing or mentoring a content team
Required Skills:
- Strong writing and editing skills, with an eye for clarity, tone, and accuracy
- Proven ability to manage large-scale content operations and workflows
- Familiarity with content management systems (e.g., WordPress, Drupal) and basic HTML
- Strong commitment to public service, digital equity, and inclusive design
Preferred Skills:
- Experience working in government, nonprofit, or civic tech environments
- Fluency in multiple languages
ASSUMPTION: While a degree is preferred, equivalent experience will be considered. Fluency in multiple languages is a plus but not required.
💰 Compensation & Benefits
Salary Range: $110,000 - $120,000
Benefits:
- Comprehensive health coverage for employees and their eligible dependents
- Wellness program offering eligibility into the discounted medical plan
- Paid vacation, sick leave, and holidays
- Generous retirement savings options
- Student loan forgiveness program eligibility
- Free SEPTA public transportation
- Tuition discounts and scholarships
Working Hours: 40 hours per week, Monday through Friday, with some flexibility for remote work
ASSUMPTION: The salary range provided is based on the company's job posting. Benefits are comprehensive and competitive for a government position.
📌 Applicant Insights
🔍 Company Context
Industry: Government Administration
Company Size: 10,001+ employees
Founded: The City of Philadelphia was founded in 1682
Company Description:
- With a workforce of 30,000 people and opportunities in 1,000 different job categories, the City of Philadelphia is one of the largest employers in Southeastern Pennsylvania
- The City operates through the guiding principles of service, integrity, respect, accountability, collaboration, diversity, and inclusion
- The City strives to effectively deliver services, resolve challenges facing the city, and make Philadelphia a place where all residents have the opportunity to reach their potential
Company Specialties:
- Government services
- Public administration
- Community development
Company Website: http://www.phila.gov
ASSUMPTION: The City of Philadelphia is a large, established government agency with a diverse range of job opportunities. It values public service, diversity, and inclusion.
📊 Role Analysis
Career Level: Mid-level to senior management
Reporting Structure: This role reports directly to the Chief Information Officer (CIO) of the City of Philadelphia
Work Arrangement: This role is on-site, with some flexibility for remote work
Growth Opportunities:
- Potential to grow into a more senior leadership role within the City's digital services team
- Opportunities to work on high-impact projects that improve the lives of Philadelphia residents
- Chance to develop and mentor a team of content creators
ASSUMPTION: This role offers significant growth potential within the City's digital services team and the broader government sector.
🌍 Location & Work Environment
Office Type: Government office
Office Location(s): City Hall, Philadelphia, PA 19102, US; 1515 Arch St, Philadelphia, PA 19102, US; 1401 John F Kennedy Boulevard, Philadelphia, PA 19102, US
Geographic Context:
- Philadelphia is the largest city in Pennsylvania and the sixth-most populous city in the United States
- The city is known for its rich history, cultural attractions, and diverse neighborhoods
- Philadelphia offers a variety of housing options, from urban apartments to suburban homes
Work Schedule: Monday through Friday, 9:00 AM to 5:00 PM, with some flexibility for remote work
ASSUMPTION: Philadelphia offers a vibrant and diverse work environment, with a rich cultural scene and numerous housing options.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the hiring manager
- In-person or virtual interview with the hiring panel
- Background check and reference check
- Job offer
Key Assessment Areas:
- Content strategy and management skills
- Leadership and team management abilities
- Communication and interpersonal skills
- Cultural fit and alignment with the City's values
Application Tips:
- Tailor your resume and cover letter to highlight your relevant content strategy, management, and leadership experience
- Demonstrate your understanding of the City's mission and values in your application materials
- Prepare examples of your content management and editorial work to discuss during the interview
ATS Keywords: Content strategy, digital content management, editorial leadership, team management, content creation, user-centered design, accessibility, plain language, government services
ASSUMPTION: The application process for this role is typical for a government position, with a focus on assessing the candidate's relevant experience and cultural fit.
🛠️ Tools & Technologies
- Content management systems (e.g., WordPress, Drupal)
- Basic HTML
- Analytics tools (e.g., Google Analytics)
- Project management tools (e.g., Asana, Trello)
ASSUMPTION: The tools and technologies required for this role are standard for content management and project management in a digital environment.
👔 Cultural Fit Considerations
Company Values:
- Service
- Integrity
- Respect
- Accountability
- Collaboration
- Diversity and inclusion
Work Style:
- Collaborative
- Data-driven
- Innovative
- Customer-focused
Self-Assessment Questions:
- Do you have a strong commitment to public service and digital equity?
- Are you comfortable working in a large, diverse organization with a range of stakeholders?
- Do you thrive in a collaborative, data-driven work environment?
ASSUMPTION: The City of Philadelphia values public service, diversity, and inclusion. Candidates should be comfortable working in a large, collaborative organization and have a strong commitment to public service and digital equity.
⚠️ Potential Challenges
- Working in a large, complex government organization can present unique challenges and bureaucracy
- The role may require managing competing priorities and stakeholders
- The City's digital services team is growing and evolving, which may present challenges and opportunities
- The role may require working with legacy content and systems
ASSUMPTION: While this role presents unique challenges, it also offers significant opportunities for impact and growth within the City's digital services team.
📈 Similar Roles Comparison
- Compared to similar roles in the private sector, this role may offer less competitive compensation and benefits but more job security and opportunities for public service
- Compared to similar roles in other government agencies, this role offers a unique opportunity to work in a large, diverse city with a rich history and cultural scene
- Compared to similar roles in nonprofit or civic tech organizations, this role may offer more stability and resources but less flexibility and autonomy
ASSUMPTION: This role offers unique opportunities and challenges compared to similar roles in the private sector, other government agencies, and nonprofit or civic tech organizations.
📝 Sample Projects
- Developing and implementing a comprehensive content strategy for Phila.gov
- Leading a team to migrate and update content from an outdated CMS to a modern, user-friendly platform
- Collaborating with City departments to improve their Phila.gov content and user experience
ASSUMPTION: These sample projects illustrate the strategic, collaborative, and hands-on nature of the Director of Content role.
❓ Key Questions to Ask During Interview
- What are the biggest content challenges facing the City of Philadelphia, and how does this role address them?
- How does the City's digital services team collaborate with other departments and agencies?
- What opportunities are there for growth and development within the City's digital services team?
- How does the City support work-life balance for its employees?
- What is the City's approach to digital equity and accessibility, and how does this role contribute to those efforts?
ASSUMPTION: These questions help candidates understand the role's priorities, the team's dynamics, and the City's commitment to digital equity and accessibility.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant content strategy, management, and leadership experience
- Prepare examples of your content management and editorial work to discuss during the interview
- Follow up with the hiring manager one week after submitting your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
