📌 Core Information
🔹 Job Title: Director of Creative Services | Full-Time | Santander Arena
🔹 Company: Oak View Group
🔹 Location: Reading, Pennsylvania, United States
🔹 Job Type: On-site
🔹 Category: Entertainment Providers
🔹 Date Posted: May 27, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Leading in-venue entertainment, event presentation, and creative services content for Santander Arena & Performing Arts Center
- Overseeing venue branding, fan engagement, and delivering high-impact storytelling across live events and digital platforms
- Managing a creative services team for the arena, ECHL Reading Royals, and other events
- Collaborating with various teams to integrate brand messaging and partner activations into live events
- Creating sales, marketing, and event services collateral
ASSUMPTION: This role requires a high level of creativity, leadership, and project management skills to successfully coordinate and execute various aspects of live events and creative services.
📋 Key Responsibilities
✅ Develop and execute all aspects of in-game entertainment, including scripting, music, lighting, video content, crowd prompts, promotions, and timing
✅ Lead game night production teams, including stage managers, DJs, hosts, mascots, and other performance staff
✅ Create show rundowns and ensure flawless execution of all production elements across various event types
✅ Collaborate with marketing, sponsorship, and ticketing teams to integrate brand messaging and partner activations into live events
✅ Serve as creative lead with internal staff to develop sales, marketing, and event services collateral
✅ Prepare creative briefs, manage work orders, prioritize, and assign work to the Designer and Production Artists
✅ Implement quality standards and approval flow of creative assets
✅ Traffic all approved assets to the stakeholder or third party upon completion
✅ Perform duties as assigned, including frequent bending, lifting up to 20 pounds, sitting, exposure to multiple external elements, extensive walking throughout the building, and long periods of standing
ASSUMPTION: This role requires a high level of adaptability and the ability to work well under pressure, as events may have tight deadlines and unexpected challenges.
🎯 Required Qualifications
Education: Not specified
Experience: 5 to 7 years in Creative Services; 3 to 5 years in a supervisory role, preferably in the Entertainment/Hospitality/Sports Management Industries
Required Skills:
- Excellent written and verbal skills in both English and Spanish
- Passion for creating unique experiences to enhance the brand of the company
- Ability to maintain confidentiality and use utmost discretion when privy to sensitive information
- Strong project management experience
- Self-directed and able to work independently in a fast-paced collaborative team environment
- Excellent project management and communication skills
- Proven track record of balancing multiple projects simultaneously through successful execution
- Ability to work adaptably under pressure to meet deadlines
- Ability to work flexible hours, including evenings, weekends, and holidays
Preferred Skills:
- Experience in the sports management industry
- Fluency in additional languages
ASSUMPTION: Candidates with experience in the sports management industry and additional language skills may have an advantage in this role.
💰 Compensation & Benefits
Salary Range: $60,300 - $62,500 per year
Benefits:
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Savings Plan
- 401(k) Matching
- Paid Time Off (vacation days, sick days, and 11 holidays)
Working Hours: Full-time, with flexible hours including evenings, weekends, and holidays
ASSUMPTION: The salary range provided is based on industry standards for a Director of Creative Services role in the entertainment industry, with consideration for the experience level and location.
📌 Applicant Insights
🔍 Company Context
Industry: Entertainment Providers, focusing on venue development, management, and premium hospitality services for the live event industry
Company Size: 5,001-10,000 employees, providing ample opportunities for collaboration and growth
Founded: Not specified, but Oak View Group is a well-established company in the entertainment industry
Company Description:
- Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry
- The company offers an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet
- Oak View Group is committed to equal employment opportunity and amplifying voices from diverse backgrounds
Company Specialties:
- Arena and Stadium Alliance
- Consulting
- Sponsorships and Partnerships
- Hospitality
- Live Entertainment
- Business Development
- Food Service
- Catering
- Live Events
- Concerts
- Sporting Events
- Professional Sports
- Conferences
- Sustainability
- Booking & Content Development
- Premium Sales
- Parking & Mobility Services
- Public Safety
- Public Health & Sanitization
- Venue Management & Development
Company Website: http://www.oakviewgroup.com
ASSUMPTION: Oak View Group's extensive experience and expertise in the entertainment industry make it an attractive employer for candidates seeking a career in this field.
📊 Role Analysis
Career Level: Mid-level to senior, with the opportunity for growth and advancement within the company
Reporting Structure: The Director of Creative Services will report directly to the venue management and work closely with various teams, including marketing, sponsorship, ticketing, and internal staff
Work Arrangement: On-site, with flexible hours including evenings, weekends, and holidays to accommodate event schedules
Growth Opportunities:
- Potential to advance within the company as Oak View Group continues to expand and take on new projects
- Opportunities to work on various events and projects, gaining diverse experience and exposure
- Chance to collaborate with and learn from industry professionals across different departments
ASSUMPTION: This role offers significant growth potential for candidates looking to advance their careers in the entertainment industry.
🌍 Location & Work Environment
Office Type: On-site, with a focus on working at the Santander Arena & Performing Arts Center
Office Location(s): Reading, Pennsylvania, United States
Geographic Context:
- Reading is located in eastern Pennsylvania, approximately 50 miles northwest of Philadelphia
- The area offers a mix of urban and suburban living, with a population of around 90,000 people
- Reading is home to various cultural attractions, including the Santander Arena & Performing Arts Center, where this role is based
Work Schedule: Full-time, with flexible hours including evenings, weekends, and holidays to accommodate event schedules
ASSUMPTION: The on-site work arrangement and flexible hours may be appealing to candidates who enjoy working in a dynamic, live event environment and are comfortable with a varied work schedule.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-person or video interview with the hiring manager
- Final interview with key stakeholders
- Background check and reference verification
Key Assessment Areas:
- Creativity and innovation
- Leadership and team management skills
- Project management experience
- Adaptability and problem-solving skills
- Communication and collaboration skills
- Cultural fit and alignment with company values
Application Tips:
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Demonstrate your passion for creating unique experiences and enhancing the brand of the company
- Showcase your ability to maintain confidentiality and use discretion when handling sensitive information
- Prepare examples of your project management experience and successful execution of multiple projects simultaneously
- Be ready to discuss your adaptability and ability to work under pressure to meet tight deadlines
ATS Keywords: Creative Services, Project Management, Event Production, Team Leadership, Communication, Bilingual, Brand Engagement, Storytelling, Collaboration, Adaptability, Attention to Detail, Time Management, Problem Solving, Creativity, Confidentiality, Flexibility
ASSUMPTION: Applicants should focus on demonstrating their creativity, leadership, and project management skills throughout the application and interview process.
🛠️ Tools & Technologies
- Event planning and management software (e.g., Eventbrite, Cvent)
- Design and creative software (e.g., Adobe Creative Suite, Sketch)
- Project management tools (e.g., Asana, Trello)
- Communication and collaboration platforms (e.g., Slack, Microsoft Teams)
ASSUMPTION: Familiarity with industry-standard event planning, design, and project management tools is expected for this role.
👔 Cultural Fit Considerations
Company Values:
- Strengthened by our Differences. United to Make a Difference
- Equal Opportunity Employer
Work Style:
- Collaborative and team-oriented
- Adaptable and able to work well under pressure
- Creative and innovative
- Committed to maintaining confidentiality and using discretion when handling sensitive information
Self-Assessment Questions:
- Do you thrive in a fast-paced, collaborative team environment?
- Are you comfortable working flexible hours, including evenings, weekends, and holidays?
- Do you have a passion for creating unique experiences to enhance the brand of the company?
- Can you maintain confidentiality and use utmost discretion when privy to sensitive information?
ASSUMPTION: Candidates who are adaptable, creative, and committed to maintaining confidentiality will likely be a good fit for this role and the company's culture.
⚠️ Potential Challenges
- Managing multiple projects simultaneously with tight deadlines
- Working flexible hours, including evenings, weekends, and holidays
- Adapting to changes in event schedules and production elements
- Maintaining confidentiality and using discretion when handling sensitive information
ASSUMPTION: Applicants should be prepared to discuss their strategies for managing multiple projects, working flexible hours, and maintaining confidentiality in their interviews.
📈 Similar Roles Comparison
- This role is unique in its focus on leading creative services for a specific venue, the Santander Arena & Performing Arts Center
- Similar roles in the entertainment industry may include Event Producer, Creative Director, or Production Manager, but each role has its own unique focus and responsibilities
- Career progression in this role may include advancing to a venue management or executive position within Oak View Group
ASSUMPTION: Applicants should research similar roles in the entertainment industry to better understand the unique aspects of this position and how it may fit into their career path.
📝 Sample Projects
- Developing and executing a comprehensive in-game entertainment strategy for a sporting event
- Collaborating with various teams to integrate brand messaging and partner activations into a live concert event
- Creating sales, marketing, and event services collateral to promote the Santander Arena & Performing Arts Center
ASSUMPTION: Applicants should be prepared to discuss their experience with similar projects and how they would approach the specific responsibilities of this role.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and how this role will collaborate with other departments?
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does Oak View Group support the growth and development of its employees?
- What are the most challenging aspects of working in this role, and how can I best prepare for them?
- What is the company's long-term vision for the Santander Arena & Performing Arts Center, and how does this role contribute to that vision?
ASSUMPTION: Applicants should ask thoughtful questions that demonstrate their interest in the role and the company, as well as their understanding of the responsibilities and challenges associated with the position.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the following link: https://careers-ovg.icims.com/jobs/23480/director-of-creative-services-%7c-full-time-%7c-santander-arena/job
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Prepare examples of your project management experience and successful execution of multiple projects simultaneously
- Be ready to discuss your adaptability and ability to work under pressure to meet tight deadlines
- Follow up with the hiring manager one week after submitting your application to express your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
