📌 Core Information
🔹 Job Title: Director of Product, Growth
🔹 Company: Jobber
🔹 Location: Remote in US
🔹 Job Type: Full-time
🔹 Category: Software Development
🔹 Date Posted: April 10, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: Remote (Canada or United States)
🚀 Job Overview
Key aspects of this role include:
- Leading a team dedicated to driving customer acquisition, adoption, retention, and expansion through innovative product experiences.
- Defining and championing a clear and compelling product-led growth strategy.
- Collaborating cross-functionally with senior leaders to align, prioritize, and accelerate execution.
- Fostering a culture of experimentation, customer obsession, data-driven decision-making, and accountability.
- Empowering small home service businesses to succeed through transformative technology.
ASSUMPTION: This role requires a strategic mindset, strong leadership skills, and a deep understanding of product management and growth strategies.
📋 Key Responsibilities
✅ Define, own, and champion a clear and compelling product-led growth strategy.
✅ Lead, coach, and develop a team of high-performing product managers.
✅ Deeply understand the home services industry, customer segments, and pain points to develop high-impact product experiences.
✅ Champion a rigorous experimentation culture by defining clear metrics, evaluating performance, and continually optimizing experiences based on quantitative insights and qualitative feedback.
✅ Partner closely with senior leaders across Marketing, Sales, Customer Success, Engineering, Data Science, and Design to ensure alignment, prioritize effectively, and accelerate execution.
✅ Ensure the product growth organization sets ambitious yet achievable goals and consistently delivers results through rigorous prioritization and execution discipline.
ASSUMPTION: This role involves a mix of strategic planning, team leadership, and cross-functional collaboration to drive growth and success for Jobber and its customers.
🎯 Required Qualifications
Education: Bachelor's degree in Business, Marketing, or a related field (or equivalent experience).
Experience: Deep expertise in Product Management with a strong track record of leading and scaling growth-focused product teams (5-10 years).
Required Skills:
- Proven ability to drive product-led growth strategies across customer acquisition, activation, retention, and monetization.
- Passion for leveraging customer insights, data analysis, experimentation, and creativity to drive growth outcomes.
- Excellent communication, collaboration, and stakeholder management skills.
- Proven leadership abilities, with experience developing and coaching teams.
- Comfort navigating ambiguity, setting clear priorities, and executing with speed and purpose.
Preferred Skills:
- Prior experience in vertical SaaS or SMB-focused products.
- Experience implementing AI-based applications across mobile and web.
- Familiarity with modern product analytics and experimentation platforms.
ASSUMPTION: Candidates should have a strong background in product management, growth strategies, and team leadership, with a proven track record of driving measurable results.
💰 Compensation & Benefits
Salary Range: $150,000 - $200,000 USD per year (based on experience and location).
Benefits:
- Extended Health Benefits (fully paid premiums for both body and mind).
- Retirement Savings Plan Matching.
- Stock Options.
- Vacation, Health Days, and Parental Leave Top-ups.
Working Hours: Full-time (40 hours per week) with flexible scheduling.
ASSUMPTION: The salary range is estimated based on industry standards for similar roles, experience levels, and locations. Benefits are comprehensive and designed to support employees' physical and mental well-being.
📌 Applicant Insights
🔍 Company Context
Industry: Jobber operates in the Software Development industry, focusing on cloud-based business management software for home service providers.
Company Size: Jobber has 501-1,000 employees, providing a mid-sized company environment that offers opportunities for growth and impact.
Founded: Jobber was founded in 2011 and has since grown to serve over 300,000 home service professionals and 27 million properties in more than 60 countries.
Company Description:
- Jobber is an award-winning software for small home service businesses, helping them manage and grow their operations efficiently.
- The company offers a comprehensive platform that includes job tracking, customer management, invoicing, scheduling, and routing solutions.
- Jobber is committed to empowering small businesses and fostering an inclusive work environment.
Company Specialties:
- Cloud-Based Business Management Software
- Field Service Business Management
- Mobile Solutions
- SaaS
- CRM
- Invoicing & Billing
- Scheduling & Routing
Company Website: http://www.jobber.com
ASSUMPTION: Jobber is a well-established company with a strong focus on innovation, growth, and customer success. Its size and industry position provide ample opportunities for career development and impact.
📊 Role Analysis
Career Level: This role is at the senior management level, reporting directly to the SVP of Product.
Reporting Structure: The Director of Product, Growth will lead a team of product managers dedicated to driving customer acquisition, adoption, retention, and expansion.
Work Arrangement: This is a remote-first role that can be held in Canada or the United States, with flexible scheduling and a focus on results and impact.
Growth Opportunities:
- As a senior leadership role, this position offers opportunities to grow and develop within the Product organization or across other functions within Jobber.
- The company's rapid growth and expansion provide ample opportunities for career advancement and increased responsibilities.
- Jobber's commitment to employee development and coaching ensures that team members have the support they need to grow and succeed.
ASSUMPTION: This role offers significant growth potential, both within the Product organization and across other functions within Jobber, as the company continues to expand and succeed.
🌍 Location & Work Environment
Office Type: Remote (with the option to work from Jobber's offices in Edmonton, Alberta, or Toronto, Ontario).
Office Location(s): 10130 103 St NW, #300, Edmonton, Alberta, T5J 3N9, CA and 260 Queen St W, Toronto, Ontario, M5V 1Z8, CA
Geographic Context:
- The United States and Canada offer diverse and vibrant home service industries, providing ample opportunities for growth and impact.
- Jobber's remote-first culture enables employees to work from various locations within these countries, fostering a diverse and inclusive work environment.
- The company's offices in Edmonton and Toronto provide opportunities for in-person collaboration and networking.
Work Schedule: Full-time (40 hours per week) with flexible scheduling and a focus on results and impact.
ASSUMPTION: Jobber's remote-first culture and flexible work arrangements enable employees to balance their personal and professional lives while maintaining a strong connection to the company and its mission.
💼 Interview & Application Insights
Typical Process:
- Online application submission through the provided link.
- Phone or video screening with the Talent Acquisition team.
- Behavioral and technical interviews with cross-functional stakeholders, including the SVP of Product and potential team members.
- Final interview with the CEO or another senior leader.
Key Assessment Areas:
- Strategic thinking and growth mindset.
- Leadership and team management skills.
- Product management and growth strategy expertise.
- Cross-functional collaboration and stakeholder management.
- Cultural fit and alignment with Jobber's values and mission.
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience, skills, and achievements in product management, growth strategies, and team leadership.
- Be prepared to discuss your approach to driving product-led growth, leading teams, and collaborating with cross-functional stakeholders.
- Demonstrate your understanding of the home service industry and Jobber's platform.
ATS Keywords: Product Management, Growth Strategies, Team Leadership, Cross-Functional Collaboration, Home Service Industry, Jobber, Product-Led Growth, Customer Acquisition, Customer Retention, Product Experience
ASSUMPTION: Jobber's interview process is designed to assess candidates' strategic thinking, leadership skills, and cultural fit, with a focus on finding the best fit for both the company and the candidate.
🛠️ Tools & Technologies
- Modern product analytics and experimentation platforms (e.g., Amplitude, Optimizely).
- Project management tools (e.g., Asana, JIRA).
- Communication and collaboration tools (e.g., Slack, Microsoft Teams).
- Data visualization tools (e.g., Tableau, Power BI).
ASSUMPTION: Jobber uses a variety of tools and technologies to support its product development, growth, and collaboration efforts. Familiarity with these tools is not required but may be beneficial.
👔 Cultural Fit Considerations
Company Values:
- Customer Obsessed: We put our customers at the center of everything we do.
- Inclusive: We foster an environment where everyone feels valued, respected, and has the opportunity to grow.
- Collaborative: We work together to achieve our goals and support each other's success.
- Innovative: We embrace change and continuously seek new and better ways to do things.
Work Style:
- Remote-first with a focus on results and impact.
- Data-driven and customer-focused decision-making.
- Cross-functional collaboration and stakeholder management.
- Agile and adaptable, with a focus on continuous improvement.
Self-Assessment Questions:
- How do you ensure that your product strategies and decisions are aligned with customer needs and market trends?
- How do you foster a collaborative and inclusive work environment, particularly in a remote setting?
- How do you approach continuous learning and improvement in your product management and leadership roles?
ASSUMPTION: Jobber's values and work style emphasize customer obsession, inclusivity, collaboration, and innovation. Candidates should be able to demonstrate their alignment with these values and work style preferences.
⚠️ Potential Challenges
- The home service industry is diverse and dynamic, requiring a deep understanding of various customer segments and their unique needs.
- Balancing short-term growth initiatives with long-term strategic goals can be challenging.
- Managing a remote team and fostering a strong company culture can present unique challenges and opportunities.
- Navigating a rapidly growing and evolving company may require adaptability and flexibility.
ASSUMPTION: These challenges are inherent in a senior leadership role within a growing and innovative company like Jobber. Successful candidates will be able to navigate these challenges and turn them into opportunities for growth and success.
📈 Similar Roles Comparison
- Unlike traditional product management roles, this position focuses specifically on driving customer acquisition, activation, retention, and expansion through innovative product experiences.
- Jobber's focus on the home service industry provides unique opportunities to impact a diverse and underserved market segment.
- This role offers significant growth potential, both within the Product organization and across other functions within Jobber, as the company continues to expand and succeed.
ASSUMPTION: This role is unique in its focus on product-led growth within the home service industry, offering a compelling opportunity for experienced product managers looking to drive meaningful impact and growth.
📝 Sample Projects
- Developing and implementing a new customer acquisition funnel to drive user growth and engagement.
- Optimizing the onboarding experience to improve customer activation and retention rates.
- Creating and launching a customer referral program to incentivize and encourage existing customers to refer their peers.
ASSUMPTION: These sample projects illustrate the types of growth-focused initiatives the Director of Product, Growth might lead, focusing on customer acquisition, activation, retention, and expansion.
❓ Key Questions to Ask During Interview
- How does Jobber measure and track product-led growth, and how can I contribute to these efforts?
- What are the biggest challenges facing the home service industry, and how can our products address these pain points?
- How does Jobber support the professional development and growth of its employees, particularly within the Product organization?
- What are the key priorities for the Product team in the first 90 days, and how can I contribute to these initiatives?
- How does Jobber foster a strong company culture and maintain employee engagement in a remote-first work environment?
ASSUMPTION: These interview questions are designed to help candidates better understand the role, the company, and the team they will be joining, ensuring a strong fit and alignment with their personal and professional goals.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link.
- Tailor your resume and cover letter to highlight your relevant experience, skills, and achievements in product management, growth strategies, and team leadership.
- Prepare examples of your past projects and initiatives that demonstrate your ability to drive product-led growth and impact.
- Follow up with the hiring manager one week after submitting your application to express your interest and reiterate your qualifications.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
