📌 Core Information
🔹 Job Title: Director of Strategic Partnerships (Consumer Platforms)
🔹 Company: Trustpilot
🔹 Location: New York, United States
🔹 Job Type: Full-time, Hybrid (3 office days per week)
🔹 Category: Technology, Information, and Internet
🔹 Date Posted: 2025-07-08
🔹 Experience Level: 10+ years
🔹 Remote Status: On-site (Hybrid)
🚀 Job Overview
Key aspects of this role include:
- Defining and scaling the partnership strategy for global consumer platforms
- Securing and activating high-impact partnerships with search, LLM, and social media platforms
- Driving platform growth and adoption through increased Trustpilot visibility and consumer engagement
- Influencing and aligning stakeholders across product, commercial, and data teams
- Operating autonomously and navigating ambiguous environments with a bias for clarity and execution
ASSUMPTION: This role requires a high level of strategic thinking, negotiation skills, and the ability to manage complex partnerships.
📋 Key Responsibilities
✅ Define and scale the partnership strategy for global consumer platforms, prioritizing integrations that expand the visibility and utility of Trustpilot’s content
✅ Establish operating models, business cases, and commercial frameworks that unlock long-term mutual value
✅ Serve as a strategic thought partner to the Global Head of Strategic Partnerships on platform strategy and product alignment
✅ Identify, pitch, negotiate, and close strategic deals with platform partners across search, LLMs, and social ecosystems
✅ Collaborate with internal legal, product, and data teams to deliver on integration, licensing, and compliance requirements
✅ Lead onboarding and alignment on shared goals, whether surfacing reviews in AI agents, powering trust layers in social commerce, or embedding signals into vertical search
✅ Deliver measurable growth outcomes through increased Trustpilot visibility, API usage, and downstream consumer engagement
✅ Identify and develop joint initiatives, go-to-market plays, or co-innovation opportunities with strategic partners
✅ Collaborate with Product Marketing and Brand to support co-branded activations, case studies, and public narrative shaping
✅ Act as the executive-level point of contact with key platform partners, building credibility across product, partnerships, and policy functions
✅ Internally, work across Product, Commercial, and Data teams to align roadmaps, prioritize development resources, and inform pricing and packaging
✅ Bring external insights and platform feedback back into Trustpilot’s strategic planning and product direction
ASSUMPTION: This role involves a high degree of cross-functional collaboration and requires strong communication and influencing skills.
🎯 Required Qualifications
Education: Bachelor's degree in Business, Marketing, or a related field (or equivalent experience)
Experience: Extensive experience in partnerships, business development, platform strategy, or GTM leadership, ideally within a global technology or data-driven SaaS business
Required Skills:
- Proven experience leading or scaling partnerships with major platforms (e.g., Google, Meta, OpenAI, Microsoft, TikTok)
- Deep understanding of consumer discovery ecosystems, including search, AI, LLMs, and social commerce
- Demonstrated ability to manage complex commercial and data licensing negotiations
- Ability to operate autonomously and navigate ambiguous environments with a bias for clarity and execution
- Strong communication skills, especially with executive stakeholders, both internally and externally
- Comfortable translating partner and market feedback into product requirements and data strategy
Preferred Skills:
- Experience with API-led data products, platform integrations, or trust and safety solutions
ASSUMPTION: Candidates should have a strong background in partnerships and business development, with a proven track record of success in a similar role.
💰 Compensation & Benefits
Salary Range: $175,000 to $192,000 gross per year
Benefits:
- Flexible working options
- 20 vacation days + 2 personal days + 10 paid holidays per year
- Two (paid) volunteering days a year
- Rich learning and development opportunities
- Full health insurance
- 401k matching your contributions dollar-for-dollar up to 4% of your base salary
- Discounted club membership at Life Time Fitness
- 24/7 Employee Assistance Plan and full access to Headspace, a popular mindfulness app to promote positive mental health
- Paid parental leave for employees who have been employed for over 6 months with full scope of benefit after 12 months
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials
- Open office environment with communal lunch, extra treats, and events
Working Hours: Full-time, with a hybrid work arrangement (3 office days per week)
ASSUMPTION: The salary range provided is an estimate based on industry standards for a role of this level and location. The benefits listed are subject to change and may vary based on the employee's location and tenure.
📌 Applicant Insights
🔍 Company Context
Industry: Trustpilot operates in the technology, information, and internet industry, focusing on consumer reviews and online reputation management
Company Size: Trustpilot is a mid-sized company with 501-1,000 employees, providing a collaborative and dynamic work environment
Founded: Trustpilot was founded in 2007 and has since grown to become a global leader in consumer reviews and online trust
Company Description:
- Trustpilot is a global company that brings consumers and businesses together through reviews, helping consumers make informed decisions and businesses build trust, grow, and improve
- The company has over 300 million reviews and 64 million monthly active users, with operations in multiple countries and over 1,000 employees
- Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected
Company Specialties:
- Online reviews and review software
- Online reputation management
- Customer reviews and merchant reviews
- Ecommerce reviews and customer experience
- Brand trust and brand reputation
- Marketing, SEO, and digital services
- Conversion rate optimization and growth hacking
Company Website: Trustpilot
ASSUMPTION: Trustpilot's global presence and focus on consumer trust make it an attractive employer for individuals seeking a dynamic and impactful work environment.
📊 Role Analysis
Career Level: This role is a senior leadership position, reporting directly to the Global Head of Strategic Partnerships
Reporting Structure: The Director of Strategic Partnerships will have no direct reports but will collaborate with cross-functional teams, including Product, Legal, Commercial, and Data
Work Arrangement: This role follows a hybrid work arrangement, with employees working on-site for three days per week
Growth Opportunities:
- Potential to expand the partnership team and take on additional responsibilities as the function grows
- Opportunities to work on high-impact projects and initiatives that drive significant business growth
- Possibility to transition into a more senior leadership role within the organization as Trustpilot continues to expand
ASSUMPTION: This role offers significant growth potential for the right candidate, with opportunities to make a substantial impact on the company's success.
🌍 Location & Work Environment
Office Type: Trustpilot's New York office is a modern, open-plan workspace with collaborative areas and amenities
Office Location(s): 50 W 23rd St, Suite 1000, New York, NY 10010, US
Geographic Context:
- New York City is a major global hub for technology, finance, and media industries
- The office is conveniently located in the Flatiron District, close to public transportation and various amenities
- The city offers a diverse range of cultural, entertainment, and culinary experiences
Work Schedule: Employees work on-site for three days per week, with the remaining days worked remotely
ASSUMPTION: Trustpilot's New York office provides a dynamic and collaborative work environment, with easy access to the city's amenities and cultural attractions.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video call with the hiring manager or HR representative
- On-site or virtual interview with cross-functional stakeholders
- Final round interview with the Global Head of Strategic Partnerships
- Background check and offer extension
Key Assessment Areas:
- Strategic thinking and partnership development skills
- Negotiation and influencing abilities
- Cross-functional collaboration and communication skills
- Industry knowledge and understanding of consumer discovery ecosystems
- Alignment with Trustpilot's mission, values, and company culture
Application Tips:
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Prepare for behavioral and situational interview questions that focus on your partnership development, negotiation, and leadership skills
- Research Trustpilot's business, industry, and competition to demonstrate your understanding of the company and its market position
- Follow up with the hiring manager or HR representative after your interview to express your interest in the role and ask any remaining questions
ATS Keywords: Strategic Partnerships, Business Development, Platform Strategy, Consumer Discovery Ecosystems, Search, LLMs, Social Media, Negotiation, Influencing, Cross-functional Collaboration, API-led Data Products, Trust and Safety Solutions
ASSUMPTION: Applicants should emphasize their partnership development, negotiation, and leadership skills, as well as their understanding of consumer discovery ecosystems and Trustpilot's business.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Google Workspace (Gmail, Google Docs, Google Sheets, Google Slides)
- CRM software (e.g., Salesforce, HubSpot)
- Project management tools (e.g., Asana, Trello)
- Data analysis and visualization tools (e.g., Tableau, Power BI)
- Video conferencing platforms (e.g., Zoom, Google Meet)
ASSUMPTION: The tools and technologies required for this role are standard for most business environments and can be learned quickly by candidates with relevant experience.
👔 Cultural Fit Considerations
Company Values:
- Trust
- Transparency
- Collaboration
- Innovation
- Customer-centricity
Work Style:
- Dynamic and fast-paced
- Collaborative and team-oriented
- Data-driven and analytical
- Adaptable and open to change
- Results-focused and accountable
Self-Assessment Questions:
- Do you align with Trustpilot's values, particularly trust and transparency?
- Are you comfortable working in a dynamic, fast-paced environment and collaborating with cross-functional teams?
- Do you have a proven track record of driving results and making data-driven decisions?
- Are you adaptable and open to change, with a focus on continuous improvement?
- Do you thrive in a customer-centric work environment, with a strong commitment to delivering exceptional experiences?
ASSUMPTION: Candidates should assess their fit with Trustpilot's values and work style, ensuring they align with the company's culture and mission.
⚠️ Potential Challenges
- Managing complex partnerships and negotiations with major platform providers
- Navigating ambiguous environments and making strategic decisions with limited information
- Balancing the needs and priorities of multiple stakeholders, both internally and externally
- Keeping up with the rapidly evolving consumer discovery ecosystem and emerging technologies
- Adapting to changes in the market and competitive landscape
ASSUMPTION: This role presents significant challenges, but also offers substantial opportunities for growth and impact.
📈 Similar Roles Comparison
- Compared to other strategic partnership roles, this position focuses more on consumer-facing platforms and less on enterprise or B2B partnerships
- Trustpilot's industry (consumer reviews and online trust) is unique, and this role requires a deep understanding of consumer discovery ecosystems and consumer behavior
- Career progression in this role may differ from more traditional business development or partnership roles, with a greater emphasis on platform strategy and consumer-centricity
ASSUMPTION: Applicants should consider the unique aspects of this role and how their skills and experiences align with the specific requirements and challenges of the position.
📝 Sample Projects
- Developing and executing a strategic partnership with a major search platform to increase Trustpilot's visibility and consumer engagement
- Negotiating and implementing an API integration with an LLM provider to surface Trustpilot reviews in AI-powered search results
- Collaborating with a social media platform to create a co-branded trust layer for merchant profiles, enhancing consumer trust and driving business growth
ASSUMPTION: These sample projects illustrate the strategic and collaborative nature of the Director of Strategic Partnerships role, focusing on high-impact initiatives that drive consumer engagement and business growth.
❓ Key Questions to Ask During Interview
- What are the top priorities for this role in the first 90 days, and how can I make the most significant impact in this timeframe?
- How does this role collaborate with other teams, such as Product, Legal, and Commercial, and what are the key stakeholders for this position?
- What are the most pressing challenges facing the partnership function, and how can I address them effectively?
- How does Trustpilot measure the success of its partnerships, and what key performance indicators (KPIs) should I focus on?
- What opportunities exist for growth and expansion within the partnership function, and how can I contribute to these efforts?
ASSUMPTION: Asking thoughtful and insightful questions demonstrates your interest in the role and commitment to driving success.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant skills and experiences for this role
- Prepare for behavioral and situational interview questions that focus on your partnership development, negotiation, and leadership skills
- Research Trustpilot's business, industry, and competition to demonstrate your understanding of the company and its market position
- Follow up with the hiring manager or HR representative after your interview to express your interest in the role and ask any remaining questions
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
