📌 Core Information
🔹 Job Title: Director of Technical Content & Delivery
🔹 Company: Verkada
🔹 Location: San Mateo, CA, USA
🔹 Job Type: On-site
🔹 Category: Software Development
🔹 Date Posted: 2025-04-15
🔹 Experience Level: 10+ years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Designing and launching Verkada’s global technical certification and training program
- Building and scaling a team of technical content creators and trainers
- Partnering with Solutions Engineers and technical teams to ensure programs support field readiness and product adoption
- Creating a wide range of enablement assets, including multi-track certification exams, hands-on labs, and learning books
- Working cross-functionally with various teams to ensure content is current, accurate, and aligned with product updates
ASSUMPTION: This role requires a strong background in technical training, certification, or enablement leadership, with a proven track record of building and scaling programs that serve internal teams, partners, and customers.
📋 Key Responsibilities
✅ Design and launch Verkada’s global technical certification and training program, with tiered certifications, hands-on labs, and real-world assessments
✅ Build and scale a team of highly technical content creators and trainers, driving content quality, technical depth, and learner engagement
✅ Partner deeply with Solutions Engineers, SE leaders, and partner technical teams to ensure programs directly support field readiness, sales success, and product adoption
✅ Champion in-person, lab-based, and hardware-integrated training experiences, delivering high-impact sessions across our San Mateo HQ and the field
✅ Create a wide range of enablement assets, including multi-track certification exams, hands-on labs, short-form on-demand trainings, learning books, whitepapers, technical guides, and in-person instructor-led and virtual training content
✅ Spend time in the field (~25–30% travel) supporting training events, gathering feedback, and evolving the experience based on real-world usage
✅ Work cross-functionally with Solutions Engineering, Product, Channel, and Enablement teams to ensure content is current, accurate, and aligned with product updates
✅ Define and track success metrics around adoption, field performance, knowledge retention, and global certification reach
✅ Scale the program and your team rapidly as adoption and demand grow — with a long-term goal of becoming the industry benchmark for technical certification in the physical security and smart building space
ASSUMPTION: This role requires a hands-on approach, with the ability to create labs, write content, build assessments, and review technical documentation.
🎯 Required Qualifications
Education: Bachelor's degree in a relevant field or equivalent experience
Experience: 8+ years in technical training, certification, or enablement leadership roles in fast-paced, high-growth tech environments
Required Skills:
- Proven success building and scaling technical certification programs that serve internal teams, partners, and customers
- Strong background in networking, IoT, physical security, or enterprise infrastructure
- Deeply hands-on — comfortable creating labs, writing content, building assessments, and reviewing technical documentation
- Excellent cross-functional collaboration skills, with the ability to work with SEs, product managers, engineers, and GTM teams
- Strong project and program management skills, with the ability to deliver big results with speed and clarity
Preferred Skills:
- Experience leading teams of content developers, instructors, or technical educators, with a track record of scaling globally
- Passion for in-person learning, hardware-driven labs, and building programs that people genuinely enjoy participating in
ASSUMPTION: Candidates with a strong background in technical training and certification, along with experience in networking, IoT, or physical security, are highly desired for this role.
💰 Compensation & Benefits
Salary Range: $250,000 - $350,000 USD per year
Benefits:
- Healthcare programs, including nationwide medical, vision, and dental coverage
- Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax-saving options
- Expanded mental health support
- Paid parental leave policy and fertility benefits
- Paid holidays, flexible PTO, and personal sick time
- Professional development stipend
- Fertility stipend
- Wellness/fitness benefits
- Healthy lunches provided daily
- Commuter benefits
Working Hours: Full-time, with approximately 25-30% travel required
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles in the San Francisco Bay Area. The actual salary may vary based on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Verkada operates in the software development industry, focusing on cloud-based physical security solutions for enterprise buildings.
Company Size: Verkada has 1,001-5,000 employees, providing a large-scale environment with ample opportunities for growth and collaboration.
Founded: 2016, with headquarters in San Mateo, California, and offices worldwide.
Company Description:
- Verkada offers six product lines — video security cameras, access control, environmental sensors, alarms, workplace, and intercoms — integrated with a single cloud-based software platform
- The company provides unparalleled building security through an integrated, cloud-based software platform, making it easier to manage, control, and scale deployments
- Verkada has expanded rapidly, with over 28,000 organizations, including 82 companies in the Fortune 500, across 85 countries worldwide trusting their physical security layer
Company Specialties:
- Security (physical, video, access, intrusion, and alarm)
- IoT (Internet of Things)
- Computer vision
- AI (Artificial Intelligence)
- Video management system (VMS)
- And other related technologies
Company Website: Verkada
ASSUMPTION: Verkada is a well-funded, rapidly growing company with a strong focus on technical excellence and field enablement.
📊 Role Analysis
Career Level: This role is at the senior leadership level, with the opportunity to make a significant impact on the company's global technical certification and training program.
Reporting Structure: The Director of Technical Content & Delivery reports directly to the VP of Solutions Engineering.
Work Arrangement: This is an on-site role, with approximately 25-30% travel required to support training events and gather feedback.
Growth Opportunities:
- As the program grows, there will be opportunities to expand the team and take on additional responsibilities
- The long-term goal of becoming the industry benchmark for technical certification in the physical security and smart building space presents significant growth potential
- Verkada's rapid expansion and success provide ample opportunities for career growth within the company
ASSUMPTION: This role offers a unique opportunity to build and scale a global technical certification and training program, with the potential for significant growth and impact.
🌍 Location & Work Environment
Office Type: Verkada's headquarters is a modern, collaborative workspace designed to foster innovation and creativity.
Office Location(s): San Mateo, California, USA
Geographic Context:
- San Mateo is located in the San Francisco Bay Area, offering a mix of urban and suburban living
- The area is known for its mild Mediterranean climate, with warm, dry summers and cool, wet winters
- San Mateo is centrally located, with easy access to major highways and public transportation
Work Schedule: Full-time, with approximately 25-30% travel required
ASSUMPTION: The San Mateo office provides a dynamic and engaging work environment, with ample opportunities for collaboration and professional growth.
💼 Interview & Application Insights
Typical Process:
- Online application review
- Phone or video screen with the hiring manager
- On-site or virtual interview with the hiring team
- Final round interviews with senior leadership
- Background check and offer extension
Key Assessment Areas:
- Technical expertise in networking, IoT, physical security, or enterprise infrastructure
- Proven success in building and scaling technical certification programs
- Strong project and program management skills
- Excellent cross-functional collaboration and communication skills
- Ability to work in a fast-paced, high-growth environment
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Be prepared to discuss your experience with technical training, certification, and enablement, as well as your familiarity with networking, IoT, and physical security
- Showcase your ability to create labs, write content, build assessments, and review technical documentation
- Demonstrate your passion for in-person learning, hardware-driven labs, and building programs that people genuinely enjoy participating in
- Follow up with the hiring manager after your interview to express your interest in the role and reiterate your qualifications
ATS Keywords: Technical Training, Certification Programs, Content Creation, Networking, IoT, Physical Security, Enterprise Infrastructure, Project Management, Cross-functional Collaboration, Team Leadership, Hands-on Labs, Technical Documentation, Learning Development, Field Readiness, Sales Support, Product Adoption
ASSUMPTION: The interview process for this role will focus on assessing the candidate's technical expertise, leadership skills, and ability to work effectively in a fast-paced, high-growth environment.
🛠️ Tools & Technologies
- Cloud-based software platforms (e.g., Salesforce, Microsoft Azure, AWS)
- Learning management systems (e.g., SAP Litmos, Docebo, TalentLMS)
- Video conferencing and collaboration tools (e.g., Zoom, Microsoft Teams, Google Meet)
- Project management tools (e.g., Asana, Trello, Jira)
- Hardware and software for creating hands-on labs and simulations
ASSUMPTION: The tools and technologies required for this role will depend on the specific learning management systems and hardware used by Verkada.
👔 Cultural Fit Considerations
Company Values:
- Simplicity
- Reliability
- Scalability
- Customer-centricity
- Innovation
- Collaboration
Work Style:
- Fast-paced and high-growth environment
- Collaborative and team-oriented
- Focus on results and delivery
- Strong emphasis on technical excellence and field enablement
- Opportunities for professional development and growth
Self-Assessment Questions:
- Do you thrive in fast-paced, high-growth environments, and are you comfortable working in a dynamic and evolving role?
- Are you passionate about creating engaging and effective learning experiences, and do you enjoy working with hardware-driven labs?
- Do you have a proven track record of building and scaling technical certification programs, and are you comfortable leading teams of content developers and trainers?
- Are you comfortable working cross-functionally with various teams, including Solutions Engineers, product managers, engineers, and GTM teams?
- Do you have a strong background in networking, IoT, physical security, or enterprise infrastructure, and are you familiar with the latest trends and best practices in these areas?
ASSUMPTION: Verkada values candidates who are passionate about their work, thrive in fast-paced environments, and are committed to delivering high-quality results.
⚠️ Potential Challenges
- Managing a global team of technical content creators and trainers, with team members located across multiple time zones
- Balancing the need for high-quality content with the demand for rapid program scaling
- Keeping up with the latest trends and best practices in networking, IoT, physical security, and enterprise infrastructure
- Ensuring consistent and accurate content across multiple certification tracks and learning formats
- Managing the logistics and coordination of in-person training events, both domestically and internationally
ASSUMPTION: These challenges can be mitigated through effective project management, clear communication, and a strong focus on process improvement.
📈 Similar Roles Comparison
- This role is unique in its focus on building and scaling a global technical certification and training program for a rapidly growing cloud-based physical security company
- While similar roles may exist in other industries, the specific requirements and context of this role make it distinct
- Career paths for this role may include advancing to a VP or C-level position within the company or transitioning to a similar role in another high-growth tech organization
ASSUMPTION: The unique nature of this role presents a rare opportunity for candidates to make a significant impact on the company's global technical certification and training program.
📝 Sample Projects
- Designing and launching a multi-track certification program, including hands-on labs and real-world assessments
- Creating a comprehensive learning book or whitepaper on a specific aspect of networking, IoT, physical security, or enterprise infrastructure
- Developing a series of short-form on-demand trainings on emerging trends in the physical security and smart building space
- Building a custom lab environment to simulate real-world scenarios and assess learner proficiency
ASSUMPTION: These sample projects demonstrate the hands-on, technical, and creative aspects of the Director of Technical Content & Delivery role.
❓ Key Questions to Ask During Interview
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does this role fit into the company's long-term strategy for technical enablement and field readiness?
- What are the most significant challenges facing the technical certification and training program, and how can this role address them?
- How does the company support the professional development and growth of its employees, particularly in this role?
- What are the key performance indicators (KPIs) for this role, and how will success be measured?
ASSUMPTION: Asking these questions will help you better understand the role's expectations, the company's long-term vision, and the opportunities for professional growth and impact.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare for your interview by researching Verkada's products, company culture, and the specific requirements of this role
- Follow up with the hiring manager after your interview to express your interest in the role and reiterate your qualifications
- If selected for the final round, be prepared to discuss your approach to building and scaling a global technical certification and training program, as well as your vision for the role's long-term success
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
