📌 Core Information
🔹 Job Title: Director, Online Service & Content Management
🔹 Company: TDC A/S
🔹 Location: Aarhus, Central Denmark Region, Denmark
🔹 Job Type: Full-time, On-site
🔹 Category: Telecommunications
🔹 Date Posted: 2025-08-08
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Strategic leadership in digital innovation and customer experience optimization
- Management of a team responsible for online help universes and content transformation
- Collaboration with cross-functional teams to ensure a seamless customer experience
- Adaptation to a rapidly changing technological environment
ASSUMPTION: This role requires a high level of adaptability and strategic thinking to navigate the dynamic nature of the digital landscape.
📋 Key Responsibilities
✅ Define and implement strategy for the digital help universe, integrating new technologies such as AI, chatbots, and personalization
✅ Ensure the development of relevant, searchable, and user-friendly content that addresses customer queries and guides them through their service journey
✅ Lead a team of 7 with expertise in content production, CMS, SEO, and analytics to ensure agility and adaptability in a rapidly evolving technological world
✅ Work data-driven to continuously optimize the help universe and content to match customer needs and preferences
✅ Establish solid relationships across the organization with customer service, IT, and marketing to ensure a cohesive and effective customer experience
ASSUMPTION: This role involves a high degree of strategic planning, team leadership, and cross-functional collaboration to ensure the success of the digital help universe.
🎯 Required Qualifications
Education: Relevant bachelor's degree or equivalent experience
Experience: Minimum 3-5 years of leadership experience in digitalization or tech, with a solid understanding of content management and digital platforms
Required Skills:
- Proven leadership experience in a dynamic environment
- Solid experience with digital platforms and content management
- Interest in and understanding of new digital tools and technologies, such as AI, machine learning, and automation
- Ability to think strategically and translate visions into concrete actions and results
- Strong communication skills in Danish and English, both written and verbal
- Solution-oriented approach with a focus on driving change and development
Preferred Skills:
- Experience from a telecom company or similar complex service organization
ASSUMPTION: Candidates should have a strong background in digital leadership, content management, and strategic thinking to excel in this role.
💰 Compensation & Benefits
Salary Range: DKK 700,000 - 900,000 per year (Based on industry standards for a director-level role in the telecommunications sector in Denmark)
Benefits:
- Competitive pension and insurance schemes
- Employee discounts on TDC products and services
- Access to employee wellness programs and initiatives
Working Hours: Full-time (37.5 hours per week) with flexible working arrangements
ASSUMPTION: The salary range is estimated based on industry standards for a director-level role in the telecommunications sector in Denmark. Actual compensation may vary based on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: TDC A/S is a leading telecommunications provider in Denmark, offering a wide range of services including fixed and mobile telephony, broadband, and TV solutions.
Company Size: 1,001-5,000 employees (Large enterprise)
Founded: 1879 (As a state-owned monopoly, TDC was established in 1879 and privatized in 1992. It has since grown and expanded its services to become one of the largest telecommunications providers in Denmark.)
Company Description:
- TDC A/S is a Danish telecommunications company that provides fixed and mobile telephone, broadband, and television services to both private and business customers.
- The company operates under the brands YouSee, TDC Erhverv, and Telmore.
- TDC A/S is a subsidiary of the Norwegian telecommunications company Telenor.
Company Specialties:
- Fixed and mobile telephony
- Broadband and internet services
- Television and entertainment services
- Business solutions and services
Company Website: yousee.dk
ASSUMPTION: TDC A/S is a large enterprise with a diverse range of services and a strong focus on innovation and digital transformation.
📊 Role Analysis
Career Level: Director (Senior leadership role)
Reporting Structure: Reports directly to the Head of Digital Customer Experience
Work Arrangement: Full-time, on-site position with flexible working arrangements
Growth Opportunities:
- Potential career progression within the digital customer experience or broader telecommunications organization
- Opportunities to lead and contribute to strategic projects and initiatives
- possibility to work with and learn from experienced leaders in the telecommunications industry
ASSUMPTION: This role offers significant growth opportunities for the right candidate, with the potential to make a substantial impact on the company's digital customer experience strategy.
🌍 Location & Work Environment
Office Type: Modern, collaborative office space
Office Location(s): Sletvej 30, 8310 Aarhus, Denmark
Geographic Context:
- Aarhus is the second-largest city in Denmark, with a population of approximately 325,000 people
- The city is known for its vibrant cultural scene, historic architecture, and green spaces
- Aarhus is located in the Central Denmark Region and is home to several universities and research institutions
Work Schedule: Full-time (37.5 hours per week) with flexible working arrangements
ASSUMPTION: The office environment is modern and collaborative, with a strong focus on innovation and digital transformation. The location in Aarhus offers a high quality of life with a mix of urban and natural surroundings.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video screening with the hiring manager
- On-site or virtual interview with the hiring manager and relevant stakeholders
- Final round interview with the Head of Digital Customer Experience
Key Assessment Areas:
- Strategic thinking and vision for the digital help universe
- Leadership skills and ability to manage and motivate a team
- Understanding of content management, SEO, and analytics
- Communication and collaboration skills
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare for behavioral and situational interview questions that focus on your leadership, strategic thinking, and problem-solving skills
- Research TDC A/S and the telecommunications industry to demonstrate your understanding of the company and its competitive landscape
ATS Keywords: Digital Innovation, Customer Experience Optimization, Content Management, SEO, Analytics, AI, Chatbots, Team Leadership, Strategic Thinking, Communication Skills, Data-Driven Decision Making, Change Management, Collaboration, Content Development, Technology Understanding, Problem Solving
ASSUMPTION: The interview process will focus on assessing the candidate's strategic thinking, leadership skills, and understanding of content management and digital platforms. Candidates should be prepared to discuss their relevant experience and how they can contribute to the success of the digital help universe.
🛠️ Tools & Technologies
- Content Management Systems (CMS)
- Search Engine Optimization (SEO) tools
- Analytics tools
- AI and machine learning platforms
- Collaboration and project management tools
ASSUMPTION: The specific tools and technologies used in this role will depend on the candidate's area of focus within the digital help universe and content management.
👔 Cultural Fit Considerations
Company Values:
- Customer-centricity
- Innovation
- Collaboration
- Integrity
- Accountability
Work Style:
- Dynamic and fast-paced environment
- Strong focus on digital transformation and innovation
- Collaborative and inclusive culture
- Results-driven and performance-oriented
Self-Assessment Questions:
- How do you align with TDC A/S's customer-centric approach and commitment to innovation?
- How do you approach leading and motivating a team in a dynamic and rapidly changing environment?
- How do you ensure that content is relevant, searchable, and user-friendly, and continuously optimize it based on customer feedback and data?
ASSUMPTION: Candidates should be able to demonstrate a strong fit with TDC A/S's values and work style, with a particular emphasis on customer-centricity, innovation, and collaboration.
⚠️ Potential Challenges
- Navigating a dynamic and rapidly changing technological landscape
- Managing a team with diverse skills and expertise in a fast-paced environment
- Balancing strategic planning with day-to-day operational tasks
- Ensuring consistent and high-quality content across multiple channels and platforms
- Adapting to the unique needs and preferences of a diverse customer base
ASSUMPTION: This role presents several challenges, including managing a dynamic team and environment, balancing strategic and operational tasks, and ensuring consistent and high-quality content across multiple channels and platforms.
📈 Similar Roles Comparison
- This role is unique in its focus on digital innovation and customer experience optimization within the telecommunications industry
- Similar roles may include Digital Experience Manager, Customer Experience Director, or Content Strategy Director, but with a specific focus on the telecommunications sector
- Career progression may include roles such as Vice President of Digital Customer Experience or Chief Digital Officer
ASSUMPTION: This role is unique in its focus on digital innovation and customer experience optimization within the telecommunications industry, with potential career progression to senior leadership positions in digital customer experience or broader telecommunications roles.
📝 Sample Projects
- Developing and implementing a new AI-driven chatbot solution to improve customer support and engagement
- Conducting a comprehensive content audit and optimization of the digital help universe to improve searchability and user experience
- Leading a team to create and launch a new mobile app for customer self-service and support
ASSUMPTION: Sample projects may include developing and implementing new digital tools and platforms, conducting content audits and optimizations, and leading teams to create and launch new customer-facing applications.
❓ Key Questions to Ask During Interview
- What are the key priorities for this role in the first 90 days?
- How does this role fit into the broader digital customer experience strategy for TDC A/S?
- What are the biggest challenges facing the digital help universe, and how can this role address them?
- How does TDC A/S support the professional development and growth of its employees?
- What are the key performance indicators (KPIs) for success in this role, and how will they be measured?
ASSUMPTION: Candidates should ask strategic and insightful questions to demonstrate their understanding of the role and their ability to contribute to the success of the digital help universe.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the TDC careers portal
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare for behavioral and situational interview questions that focus on your leadership, strategic thinking, and problem-solving skills
- Research TDC A/S and the telecommunications industry to demonstrate your understanding of the company and its competitive landscape
- Follow up with the hiring manager, Line Huusom, within one week of submitting your application to express your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
