📌 Core Information
🔹 Job Title: Director, Performance Operations Hotel Market Partnerships (PGA)
🔹 Company: Expedia Group
🔹 Location: London, United Kingdom
🔹 Job Type: Full-Time
🔹 Category: Travel & Hospitality
🔹 Date Posted: April 14, 2025
🔹 Experience Level: 10+ years
🔹 Remote Status: Hybrid
🚀 Job Overview
Key aspects of this role include:
- Driving go-to-market excellence in field operations for Hotel Market Partnerships (PGA)
- Overseeing daily operational run the business needs of Market Management teams
- Creating and executing field operations strategy and roadmap
- Identifying improvement opportunities in processes, data, analytics, and systems infrastructure
- Enabling achievement of business performance objectives through operational excellence
ASSUMPTION: This role requires a strategic mindset, strong analytical skills, and the ability to lead cross-functional teams to drive business performance.
📋 Key Responsibilities
✅ Manage and continuously improve account segmentation, contact strategies, coverage models, and territory alignment
✅ Manage run the business needs of Market Management teams, including target and quota setting, performance evaluation, and cadenced business reporting
✅ Own clear communication between teams and regions to Market Management leadership regarding performance against targets
✅ Assist Market Management leadership in developing acquisition, optimization, and growth plans, and executing market strategies and programs
✅ Review and analyze sales incentives, drive the execution of central programs and initiatives, and identify and resolve reporting issues
✅ Leverage analyses to customize market management techniques, enhance their effectiveness, and optimize performance
✅ Define key support systems/processes required to meet business growth objectives and achieve revenue attainment, traveler benefits adoption, price competitiveness, and market development objectives
✅ Assist Market Management leadership in evaluating their teams’ performance and prepare ad hoc analysis as needed
ASSUMPTION: This role involves a mix of strategic planning, operational execution, and cross-functional collaboration to drive business performance.
🎯 Required Qualifications
Education: Bachelor's degree in Business, Finance, Economics, or a related field
Experience: Minimum 10+ years in Sales Excellence, Sales Operations, Business Operations, or Revenue Operations roles
Required Skills:
- Advanced Microsoft Office, Excel, and Salesforce skills
- Advanced skills in data visualization/reporting solutions (e.g., Tableau, Looker, Salesforce reports and dashboards)
- Advanced data programming languages such as SQL, R, or Python
- Ability to design, develop, and continuously enhance complex business and financial models
- Proven experience leading large-scale business transformation programs and initiatives
- Strong problem-solving and analytical skills
- Excellent verbal and written communication skills and executive stakeholder management
Preferred Skills:
- Experience across the customer lifecycle with pre-sales, sales, and customer success teams
- Familiarity with the travel industry and competitive environment
ASSUMPTION: Candidates should have a strong background in sales operations, business operations, or revenue operations, with a proven track record of driving business performance through operational excellence.
💰 Compensation & Benefits
Salary Range: £120,000 - £160,000 per annum (Estimated based on industry standards for the role, experience level, and location)
Benefits:
- Travel Perks
- Generous Time-Off
- Parental Leave
- Flexible Work Model
- Career Development Resources
Working Hours: Full-time, with a flexible work model (Hybrid)
ASSUMPTION: The salary range is estimated based on industry standards for similar roles in London. The final offer may vary depending on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Travel & Hospitality, with a focus on online travel services and technology
Company Size: 10,001+ employees, providing a large and diverse work environment with ample opportunities for growth and collaboration
Founded: 1996, with a rich history and established brand presence in the travel industry
Company Description:
- Expedia Group is a leading online travel company that operates a portfolio of globally recognized travel brands, including Brand Expedia, Hotels.com, Vrbo, and more
- The company provides a range of travel services, including hotel bookings, vacation rentals, flight tickets, and travel activities
- Expedia Group is committed to creating an inclusive work environment with a diverse workforce and offers competitive benefits and travel perks to its employees
Company Specialties:
- Online Travel Services
- Technology & Innovation
- Sales & Marketing
- Customer Experience
Company Website: careers.expediagroup.com
ASSUMPTION: Expedia Group is a well-established company in the travel industry, offering a dynamic work environment and extensive benefits to its employees.
📊 Role Analysis
Career Level: Senior Management
Reporting Structure: Reports directly to the VP of Hotel, Partner Agility & Growth, with cross-functional collaboration with various teams and regions
Work Arrangement: Hybrid, with a flexible work model that combines remote work and on-site collaboration
Growth Opportunities:
- Potential career progression within the Performance Operations or Hotel Market Partnerships teams
- Opportunities to work on high-impact projects and drive strategic initiatives
- Exposure to various aspects of the business, fostering a well-rounded skill set and understanding of the organization
ASSUMPTION: This role offers significant growth opportunities, both within the Performance Operations team and across Expedia Group's broader organization.
🌍 Location & Work Environment
Office Type: Hybrid, with a mix of remote work and on-site collaboration at Expedia Group's London office
Office Location(s): 480 Queen St, Brisbane City, Queensland 4000, AU
Geographic Context:
- London is a major global city with a vibrant culture, diverse population, and extensive transportation network
- The city offers a wide range of amenities, entertainment options, and professional networking opportunities
- Expedia Group's London office is centrally located, providing easy access to public transportation and nearby attractions
Work Schedule: Full-time, with a flexible work model that allows for a balance between remote work and on-site collaboration
ASSUMPTION: The hybrid work arrangement offers the best of both worlds, allowing employees to balance remote work with in-person collaboration and networking opportunities.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening with the Recruiting Team
- Behavioral and technical interviews with the Hiring Manager and cross-functional stakeholders
- Final round interview with the VP of Hotel, Partner Agility & Growth
- Background check and offer extension
Key Assessment Areas:
- Problem-solving and analytical skills
- Strategic thinking and business acumen
- Cross-functional collaboration and stakeholder management
- Communication and presentation skills
Application Tips:
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Demonstrate your understanding of the travel industry and Expedia Group's business
- Prepare examples of your problem-solving skills and strategic initiatives from previous roles
ATS Keywords: Performance Operations, Hotel Market Partnerships, PGA, Sales Excellence, Sales Operations, Business Operations, Revenue Operations, Strategic Planning, Operational Execution, Cross-Functional Collaboration
ASSUMPTION: The interview process will focus on assessing the candidate's strategic thinking, problem-solving skills, and ability to collaborate effectively with cross-functional teams.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Salesforce
- Tableau or other data visualization tools
- SQL, R, or Python for data analysis
ASSUMPTION: Proficiency in the listed tools and technologies is essential for success in this role, as they are integral to daily tasks and workflows.
👔 Cultural Fit Considerations
Company Values:
- We are travel enthusiasts
- We are customer obsessed
- We are one global team
- We dare to be different
- We have the power to make a difference
Work Style:
- Collaborative and inclusive team environment
- Data-driven decision-making and continuous improvement
- Agile and adaptable to change
- Results-oriented and focused on achieving business objectives
Self-Assessment Questions:
- Do you have a passion for travel and a deep understanding of the travel industry?
- Are you comfortable working in a dynamic, fast-paced environment and adapting to change?
- Do you thrive in a collaborative, cross-functional team setting and enjoy working with diverse stakeholders?
ASSUMPTION: A strong cultural fit for this role involves a passion for travel, a customer-centric mindset, and the ability to thrive in a dynamic, collaborative work environment.
⚠️ Potential Challenges
- Managing multiple priorities and stakeholders in a fast-paced, dynamic environment
- Balancing strategic planning with day-to-day operational execution
- Navigating a large, complex organization with diverse teams and regions
- Adapting to change and pivoting priorities as needed to drive business performance
ASSUMPTION: These challenges require strong organizational skills, adaptability, and the ability to prioritize and manage multiple priorities effectively.
📈 Similar Roles Comparison
- This role is unique in its focus on driving operational excellence for Hotel Market Partnerships (PGA) within Expedia Group
- Similar roles in other organizations may focus on different product lines or business units
- Career progression in this role may lead to leadership positions within Performance Operations or broader Hotel Market Partnerships teams
ASSUMPTION: While this role shares similarities with other sales operations or business operations positions, its focus on Hotel Market Partnerships (PGA) within Expedia Group sets it apart.
📝 Sample Projects
- Developing and implementing a new territory alignment strategy to optimize coverage and drive business performance
- Creating and executing a market strategy to improve price competitiveness and increase market share for a specific partner segment
- Designing and implementing a new sales incentive compensation plan to drive desired behaviors and achieve business objectives
ASSUMPTION: These sample projects illustrate the strategic and operational aspects of the role, highlighting the need for strong analytical skills, business acumen, and cross-functional collaboration.
❓ Key Questions to Ask During Interview
- Can you describe the current state of the Hotel Market Partnerships (PGA) team and the key priorities for this role?
- How does this role collaborate with other teams and regions within Expedia Group, and what are the key cross-functional relationships?
- What are the most significant challenges facing the Hotel Market Partnerships (PGA) team, and how can this role address them?
- How does Expedia Group support the professional development and growth of its employees, particularly in this role?
- What are the key performance indicators (KPIs) for this role, and how will success be measured?
ASSUMPTION: Asking these questions will help you better understand the role's context, priorities, and expectations, enabling you to make an informed decision about your fit for the position.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the careers.expediagroup.com/jobs link
- Tailor your resume and cover letter to highlight your relevant skills and experiences for this role
- Prepare examples of your problem-solving skills and strategic initiatives from previous roles
- Follow up with the Recruiting Team one week after submitting your application to inquire about your application status
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
