📌 Core Information
🔹 Job Title: Director - Sales and Account Management
🔹 Company: Concentrix
🔹 Location: USA, TX, Work-at-Home
🔹 Job Type: Full-Time
🔹 Category: Sales & Business Development
🔹 Date Posted: April 4, 2025
🔹 Experience Level: 10+ years
🔹 Remote Status: Remote OK (preferred locations: Dallas/Frisco or Tri-State Area)
🚀 Job Overview
Key aspects of this role include:
- Representing a broad range of solutions across business strategy, experience design, software engineering, automation, and operations
- Developing and maintaining strong relationships with business decision-makers and CXO's
- Driving account growth and achieving business KPI's
- Collaborating with cross-functional teams to deliver positive outcomes
- Owning the P&L and financials for assigned accounts
ASSUMPTION: This role requires a strategic mindset, strong communication skills, and the ability to navigate complex client relationships. It is ideal for candidates with a proven track record in strategic account management, preferably within the Media or Telecommunications industry.
📋 Key Responsibilities
✅ Understanding the digital transformation landscape and CX technical offerings
✅ Creating and maintaining strong relationships with business decision-makers
✅ Delivering sales presentations to decision-makers
✅ Planning and identifying opportunities that can drive account growth
✅ Working with the account team to formulate and maintain the Account Growth Plan
✅ Coordinating responses to RFI/RFPs
✅ Coordinating with sales, technical, and delivery teams to drive positive outcomes
✅ Owning the P&L and financials for assigned accounts
✅ Achieving the business KPI's (Growth %, Revenue, GM, Utilization, CSAT)
ASSUMPTION: The role involves a mix of strategic planning, relationship-building, and execution. It requires a balance of sales, account management, and operational skills.
🎯 Required Qualifications
Education: Bachelor’s degree in a STEM discipline (advantageous)
Experience: 10+ years of experience, preferably in a strategic consulting or software development services company, selling into a major wireless carrier
Required Skills:
- Relevant Media and/or Telcom Industry Focus
- Proven ability to develop and lead Digital Transformation conversations
- Robust knowledge of the client/industry space
- Consultative Business Development mentality and approach
- Demonstrable expertise in driving business activity and achieving revenue targets
- Hardworking, with exceptional presentation and communications skills
- Good team building and customer service skills
- Ability to negotiate effective commercial terms and agreements
Preferred Skills:
- Experience within the Media or Telecommunications industry
- Strategic account management skills
- Strong network inside target accounts
ASSUMPTION: Given the strategic nature of the role, candidates should have a strong understanding of the industry, excellent communication skills, and a proven track record in driving business growth.
💰 Compensation & Benefits
Salary Range: $140,000 - $175,000 per year (AI-estimated based on industry standards for the role, experience level, and location)
Benefits:
- Medical, Dental, and Vision Insurance
- Employee Assistance Program
- 401(k) Retirement Plan
- Paid Time Off and Holidays
- Paid Learning Days
Working Hours: Full-time, with flexibility for remote work
ASSUMPTION: The salary range is estimated based on industry standards for a Director-level role in the Sales & Business Development field. Benefits are standard for a company of Concentrix's size and industry.
📌 Applicant Insights
🔍 Company Context
Industry: Concentrix operates in the IT Services and IT Consulting industry, focusing on technology and services that power the world’s best brands
Company Size: Concentrix is a large organization with over 10,000 employees, providing ample opportunities for career growth and collaboration
Founded: Concentrix was founded in 1982 and has since grown into a global leader in its industry
Company Description:
- Concentrix is a global technology and services leader that powers the world’s best brands
- It offers end-to-end solutions at speed and scale across the entire enterprise
- The company is human-centered, tech-powered, and intelligence-fueled
Company Specialties:
- Technical Support
- Sales and Marketing
- Outsourcing
- Call Centers
- Customer Experience and Technology Services
Company Website: http://www.concentrix.com
ASSUMPTION: Concentrix is a well-established company with a strong reputation in its industry. Its size and global presence offer numerous opportunities for professional growth and development.
📊 Role Analysis
Career Level: This role is at the Director level, reporting directly to the Senior Vice President of Sales
Reporting Structure: The Director will oversee the account team and collaborate with various cross-functional teams, including sales, technical, and delivery teams
Work Arrangement: This role is remote-friendly, with a preference for candidates located near client headquarters (Dallas/Frisco or Tri-State Area)
Growth Opportunities:
- Potential to expand the account portfolio and take on additional responsibilities
- Opportunities to work with diverse teams and gain exposure to various aspects of the business
- Chance to develop leadership skills and mentor junior team members
ASSUMPTION: The role offers significant growth potential, both in terms of career advancement and skill development. It is well-suited for candidates looking to make a significant impact in a dynamic and challenging environment.
🌍 Location & Work Environment
Office Type: Remote-friendly, with a preference for candidates located near client headquarters (Dallas/Frisco or Tri-State Area)
Office Location(s): USA, TX, Work-at-Home
Geographic Context:
- The role requires close proximity to client headquarters in the Dallas/Frisco area or the Tri-State Area
- Candidates should be prepared to travel as needed to meet with clients and attend company events
- The role offers flexibility for remote work, with the expectation of being available during core business hours
Work Schedule: Full-time, with flexibility for remote work
ASSUMPTION: The remote-friendly nature of the role offers candidates the opportunity to balance work-life responsibilities while maintaining close proximity to client headquarters.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the hiring manager
- In-depth interviews with cross-functional team members
- Final interview with the Senior Vice President of Sales
Key Assessment Areas:
- Industry knowledge and understanding of the client space
- Sales and account management skills
- Communication and presentation skills
- Problem-solving and strategic thinking
Application Tips:
- Highlight relevant industry experience and achievements in your resume
- Tailor your cover letter to demonstrate your understanding of the role and company
- Prepare for behavioral and situational interview questions that focus on your sales and account management skills
- Research the company and industry to showcase your knowledge and enthusiasm
ATS Keywords: Sales, Account Management, Digital Transformation, Business Strategy, Experience Design, Software Engineering, Automation, Operations, Consultative Business Development, Presentation Skills, Communication Skills, Team Building, Customer Service, Negotiation, Financial Acumen, Strategic Growth
ASSUMPTION: The application process is designed to assess candidates' industry knowledge, sales and account management skills, and cultural fit. Successful candidates will demonstrate a strong understanding of the role and company, as well as a proven track record in driving business growth.
🛠️ Tools & Technologies
- CRM software (e.g., Salesforce, HubSpot)
- Project management tools (e.g., Asana, Jira)
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Video conferencing tools (e.g., Zoom, Microsoft Teams)
ASSUMPTION: The role requires proficiency in standard business software and tools. Familiarity with industry-specific software and tools may be an advantage.
👔 Cultural Fit Considerations
Company Values:
- Human-centered: Focused on delivering exceptional customer experiences
- Tech-powered: Leveraging technology to drive innovation and efficiency
- Intelligence-fueled: Data-driven decision-making and continuous learning
Work Style:
- Collaborative: Working closely with cross-functional teams to achieve common goals
- Adaptable: Embracing change and responding to evolving client needs
- Results-driven: Focused on delivering tangible outcomes and achieving business objectives
Self-Assessment Questions:
- Do you have a proven track record of driving business growth in the Media or Telecommunications industry?
- Are you comfortable working remotely and managing a team virtually?
- Do you thrive in a dynamic, fast-paced environment and enjoy working with diverse teams?
ASSUMPTION: Concentrix values candidates who align with its human-centered, tech-powered, and intelligence-fueled approach. Successful candidates will demonstrate a strong work ethic, excellent communication skills, and a collaborative mindset.
⚠️ Potential Challenges
- Managing client relationships in a remote work environment
- Balancing the strategic and operational aspects of the role
- Adapting to the unique needs and preferences of diverse clients
- Keeping up with the fast-paced nature of the industry and the company's growth
ASSUMPTION: The role presents unique challenges that require a strategic mindset, strong communication skills, and the ability to adapt to diverse client needs.
📈 Similar Roles Comparison
- Compared to other Director-level roles in Sales & Business Development, this role places a greater emphasis on industry-specific knowledge and strategic account management skills
- Concentrix operates in a dynamic and competitive industry, requiring candidates to stay up-to-date with the latest trends and best practices
- Career progression in this role may involve expanding the account portfolio, taking on additional responsibilities, or moving into a leadership position
ASSUMPTION: This role offers a unique blend of strategic and operational responsibilities, making it an attractive opportunity for candidates looking to make a significant impact in a dynamic and challenging environment.
📝 Sample Projects
- Developing and executing a strategic account plan for a major wireless carrier
- Leading a cross-functional team to deliver a complex digital transformation project
- Negotiating a multi-million dollar contract with a key client and ensuring its successful implementation
ASSUMPTION: The role involves a mix of strategic planning, relationship-building, and execution. Sample projects should reflect a candidate's ability to balance these aspects and deliver tangible results.
❓ Key Questions to Ask During Interview
- Can you describe the company's approach to digital transformation and how this role fits into that strategy?
- How does the company support the professional development of its employees, particularly in this role?
- What are the key priorities for this role in the first 90 days, and how will success be measured?
- How does the company foster a culture of collaboration and innovation, particularly in a remote work environment?
- What are the most challenging aspects of this role, and how has the company supported previous incumbents in overcoming these challenges?
ASSUMPTION: Interview questions should focus on understanding the company's strategy, culture, and approach to supporting employee growth and success in this specific role.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant industry experience and achievements
- Prepare for behavioral and situational interview questions that focus on your sales and account management skills
- Research the company and industry to showcase your knowledge and enthusiasm
- Follow up with the hiring manager one week after submitting your application to confirm receipt and reiterate your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
