Director, Strategic Partnerships

INHABIT IQ

Full-time

On-site

Knox County, Tennessee, United States

🌐 Digital Marketing

📌 Core Information

🔹 Job Title: Director, Strategic Partnerships

🔹 Company: Inhabit IQ

🔹 Location: Knoxville, TN

🔹 Job Type: Hybrid

🔹 Category: Software Development

🔹 Date Posted: July 29, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site/Hybrid

🚀 Job Overview

Key aspects of this role include:

Managing strategic client relationships to drive business growth and retention
Collaborating cross-functionally to align engagement activities with broader business goals
Designing and executing high-value engagement strategies for top-tier clients
Monitoring client satisfaction and facilitating improvement as needed
Supporting account management team in Quarterly Business Reviews and Annual Business Plans
Conducting market assessments and competitive analyses to identify opportunities and mitigate client risks
Using data-driven insights to develop business cases and influence outcomes

ASSUMPTION: This role requires a strategic mindset, strong analytical skills, and the ability to build and maintain strong relationships with key stakeholders, including C-Level executives.

📋 Key Responsibilities

✅ Manage business relationships with clients to achieve general business purposes and manage contract renewals and negotiations

✅ Drive strategic engagement initiatives, including executive briefings, roadmap announcements, training, co-innovation sessions, and strategic planning workshops

✅ Support Account Management team in Quarterly Business Review presentations and Annual Business Plans

✅ Monitor client satisfaction and regularly communicate with clients’ key stakeholders in conjunction with the Account Management team

✅ Collaborate with Sales, Marketing, Product, and Customer Success to align engagement activities with broader business goals and capture actionable client insights, retention, and growth

✅ Establish KPIs to track the effectiveness of engagement programs and report regularly on program performance, client satisfaction, and strategic insights gathered from key accounts

✅ Support Industry Principle and Software Trainer with Anyone Home knowledge and product release updates, and work with the software trainer to provide more engaging and effective software training driven by client feedback

✅ Develop and implement comprehensive account strategies to maximize revenue and profitability

✅ Provide support in resolving complex client issues

✅ Conduct market assessments and competitive analyses to identify opportunities and mitigate client risks

✅ Use data-driven insights to develop business cases and influence outcomes

ASSUMPTION: This role involves a high degree of cross-functional collaboration and requires strong communication and interpersonal skills to work effectively with various teams.

🎯 Required Qualifications

Education: Bachelor's Degree preferred or equivalent work experience

Experience: 7+ years of SaaS account management / sales experience, including customer success

Required Skills:

Proven track record in developing and managing strategic accounts, driving revenue growth and exceeding targets
Experience in analyzing market trends, developing strategies, and identifying growth opportunities
Proficient in CRM software, data analysis tools, and project management
Passion for building and maintaining strong relationships with key stakeholders, including C-Level executives
Excellent communication and collaboration skills to work effectively with engineering, marketing, sales, and other teams
Ability to leverage data analytics to inform product decisions and measure success
Keeps abreast of current changes in technology, processes, and standards within the industry and area(s) of responsibility

Preferred Skills:

Certified Business Relationship Manager (CBRM) or Certified Strategic Account Manager (CSAM) desired but not required

ASSUMPTION: The ideal candidate will have a property management background and experience with B2B and B2C products.

💰 Compensation & Benefits

Salary Range: $120,000 - $160,000 per year (Based on industry standards for the role, experience level, and location)

Benefits:

Competitive Pay
Health Insurance: Medical, Dental, Vision and Prescription Plans
Health Savings Accounts
Flexible Spending Account
Dependent Flexible Spending Account
Critical Illness
Accident
Retirement Savings Plan (401K) with discretionary company match
Short and Long Term Disability
Company Paid $25,000.00 life insurance
Supplemental Life and AD&D Insurance
Employee Assistance Program
Paid Holidays
Paid Vacation
Paid Volunteer Time
Inhabit Employee Discount Programs

Working Hours: 40 hours per week

ASSUMPTION: The salary range provided is an estimate based on industry standards for the role, experience level, and location. The actual salary may vary based on the candidate's qualifications and the company's internal compensation structure.

📌 Applicant Insights

🔍 Company Context

Industry: Software Development, focusing on residential and vacation property management industries

Company Size: 1,001-5,000 employees

Founded: 2017

Company Description:

Inhabit is a software company serving the residential and vacation property management industries
It delivers best-in-class software solutions while fostering industry-leading innovation and collaboration
Powered by its diverse team of business leaders and industry experts, the company focuses on providing property management professionals more choice through its software ecosystems
Inhabit believes that property managers are central to the success of the residential and vacation housing markets and delivers products built to empower them, their investors, and communities

Company Specialties:

Software Development for Property Management
Technology Solutions for Residential and Vacation Rentals
Industry-Leading Innovation in Property Management Software

Company Website: inhabit.com

ASSUMPTION: Inhabit's focus on empowering property management professionals and fostering innovation in the industry sets it apart from other software development companies.

📊 Role Analysis

Career Level: Mid-Senior level, with the potential for growth into a leadership role

Reporting Structure: This role reports directly to the Head of Strategic Partnerships or a similar executive-level position

Work Arrangement: Hybrid, with a mix of on-site and remote work

Growth Opportunities:

Progression into a leadership role within the Strategic Partnerships team
Expansion into other areas of the business, such as product management or business development
Growth opportunities within the broader Inhabit organization, given the company's focus on internal mobility

ASSUMPTION: This role offers significant growth potential for the right candidate, given Inhabit's focus on internal mobility and the strategic nature of the position.

🌍 Location & Work Environment

Office Type: Hybrid, with a mix of on-site and remote work

Office Location(s): 2035 Lakeside Centre Way, Suite 250, Knoxville, TN 37922, US

Geographic Context:

Knoxville, TN, is located in the eastern part of the state, with a population of approximately 190,000 people
The city offers a mix of urban and suburban living, with a relatively low cost of living compared to other major metropolitan areas in the United States
Knoxville is home to the University of Tennessee and has a vibrant cultural scene, with numerous museums, theaters, and music venues

Work Schedule: The work schedule for this role is typically Monday through Friday, with some flexibility for remote work.

ASSUMPTION: The hybrid work arrangement allows for a balance between on-site collaboration and remote flexibility, catering to different work preferences and needs.

💼 Interview & Application Insights

Typical Process:

Online application submission
Phone or video screening with the HR team
Behavioral and situational interviews with the hiring manager and/or team members
Final round interviews with senior leadership
Background check and reference check

Key Assessment Areas:

Problem-solving skills and strategic thinking
Communication and interpersonal skills
Analytical skills and data-driven decision-making
Industry knowledge and understanding of property management software

Application Tips:

Tailor your resume and cover letter to highlight relevant skills and experiences for this role
Demonstrate your understanding of the property management industry and Inhabit's products
Prepare for behavioral and situational interview questions that focus on your problem-solving skills, strategic thinking, and communication abilities
Showcase your ability to work collaboratively with cross-functional teams
Follow up with the hiring manager or HR representative after each interview round to reiterate your interest in the position and address any concerns

ATS Keywords: Strategic Partnerships, Account Management, Client Relationships, Engagement Initiatives, Data Analysis, Market Trends, Business Case Development, Cross-Functional Collaboration, Property Management Software

ASSUMPTION: The interview process for this role will likely focus on assessing the candidate's strategic mindset, analytical skills, and ability to build and maintain strong relationships with key stakeholders.

🛠 Cultural Fit Considerations

Company Values:

Empowerment: Inhabit believes in empowering property management professionals and fostering innovation in the industry
Collaboration: The company values collaboration and cross-functional teamwork to deliver best-in-class software solutions
Innovation: Inhabit is committed to driving industry-leading innovation in property management software

Work Style:

Strategic: This role requires a strategic mindset and the ability to develop and execute high-value engagement strategies
Analytical: The position involves analyzing market trends, developing strategies, and identifying growth opportunities
Collaborative: The role requires strong communication and interpersonal skills to work effectively with various teams

Self-Assessment Questions:

How do you align with Inhabit's value of empowering property management professionals?
Describe a time when you successfully executed a strategic engagement initiative with a key client
How do you approach building and maintaining strong relationships with key stakeholders, including C-Level executives?

ASSUMPTION: Candidates who align with Inhabit's values and possess strong strategic, analytical, and collaborative skills will be well-suited for this role.

🛠 Potential Challenges

Managing complex client relationships and driving engagement initiatives across multiple accounts
Balancing the demands of strategic engagement initiatives with day-to-day account management tasks
Adapting to a fast-paced and evolving work environment, as Inhabit continues to grow and expand its product offerings
Navigating a hybrid work arrangement, which may present unique communication and collaboration challenges

ASSUMPTION: These challenges can be mitigated by strong organizational skills, effective time management, and the ability to adapt to change in a dynamic work environment.

📈 Similar Roles Comparison

This role differs from other strategic account management positions in its focus on driving strategic engagement initiatives and cross-functional collaboration to enhance client satisfaction and support account management efforts
Compared to other software development companies, Inhabit's focus on empowering property management professionals and fostering innovation in the industry sets it apart
Career progression in this role may differ from other companies, given Inhabit's focus on internal mobility and the strategic nature of the position

ASSUMPTION: Candidates should consider the unique aspects of this role and how it aligns with their career goals and preferences when comparing it to similar positions in the industry.

📝 Sample Projects

Developing and executing a comprehensive account strategy to maximize revenue and profitability for a key client
Conducting a market assessment and competitive analysis to identify opportunities and mitigate client risks for a strategic account
Designing and executing a high-value engagement strategy for a top-tier client, including executive briefings, roadmap announcements, training, co-innovation sessions, and strategic planning workshops

ASSUMPTION: These sample projects illustrate the strategic and collaborative nature of the Director, Strategic Partnerships role and the impact it can have on client relationships and business growth.

💡 Key Questions to Ask During Interview

Can you describe the company's approach to strategic account management and how this role fits into that strategy?
How does the company support the professional development and growth of its strategic account managers?
Can you provide an example of a successful strategic engagement initiative led by the Director, Strategic Partnerships, and the impact it had on the client relationship and business growth?
How does the company measure the success of its strategic engagement initiatives, and how is that data used to inform future strategies?
What are the most significant challenges facing the property management industry, and how is the company addressing them through its software solutions?

ASSUMPTION: Asking these questions will help candidates better understand the role's expectations, the company's strategic approach to account management, and the impact the Director, Strategic Partnerships can have on business growth and client relationships.

📝 Next Steps for Applicants

To apply for this position:

Submit your application through the Inhabit IQ careers page
Tailor your resume and cover letter to highlight relevant skills and experiences for this role
Prepare for behavioral and situational interview questions that focus on your problem-solving skills, strategic thinking, and communication abilities
Research Inhabit's products and the property management industry to demonstrate your understanding and enthusiasm for the role
Follow up with the hiring manager or HR representative after each interview round to reiterate your interest in the position and address any concerns

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.

Apply now

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