📌 Core Information
🔹 Job Title: Document Writer
🔹 Company: Virtual Business Partners (VBP)
🔹 Location: Philippines
🔹 Job Type: Full-Time
🔹 Category: Writing & Editing
🔹 Date Posted: April 10, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Creating high-quality documentation to support VBP's products and services
- Collaborating with the Onboarding Team and Documentation Analysts to document client tasks and upgrades
- Producing easy-to-understand manuals, guides, and workflows
- Utilizing various tools such as GSuite, Google Sites, Screensteps, Lucidchart, and Visio
- Editing client training videos and converting them into working guides
ASSUMPTION: This role requires strong written communication skills and attention to detail, as well as the ability to work independently and manage multiple tasks.
📋 Key Responsibilities
✅ Work with the Onboarding Team and Documentation Analysts to document initial tasks and upgrades from newly onboarded clients
✅ Produce high-quality and easy-to-understand manuals, guides, and task instructions
✅ Use images, drawings, diagrams, and charts to enhance user understanding
✅ Build and maintain client intranets
✅ Convert training videos into working guides and edit client training videos
✅ Prepare workflows, swim-lane diagrams, and manuals or step-by-step guides of clients' processes
ASSUMPTION: The Document Writer will need to be proactive in seeking clarification on complex tasks and maintaining open lines of communication with the team.
🎯 Required Qualifications
Education: Bachelor's Degree, preferably in AB Linguistics, AB Communication Arts/Mass Communication, or any related field
Experience: At least two years of working experience in a related field
Required Skills:
- Excellent written and communication skills in English
- Strong working knowledge of GSuite (GDrive, Google Docs, Google Forms, Google Presentation)
- Basic familiarity with Google Sites, Screensteps, Lucidchart, and Visio
- Highly organized and keen on details
Preferred Skills:
- Experience in creating documentation for software, processes, or products
- Familiarity with Agile methodologies
ASSUMPTION: While not explicitly stated, having experience in creating documentation for software, processes, or products would be beneficial for this role.
💰 Compensation & Benefits
Salary Range: PHP 25,000 - 35,000 per month (Based on industry standards for a Document Writer with 2-5 years of experience in the Philippines)
Benefits:
- 500K per incident HMO coverage + Dental & Optical benefits
- 2-week paid Christmas vacation
- Electricity & Data subsidies
- 25K Educational Assistance
- Training and equipment will be provided
- Fixed Schedule of Mon-Fri from 7 AM to 4 PM
Working Hours: 40 hours per week, with a fixed schedule of Monday to Friday, 7 AM to 4 PM
ASSUMPTION: The salary range provided is an estimate based on industry standards for a Document Writer with 2-5 years of experience in the Philippines. Actual salary may vary based on individual qualifications and company policy.
📌 Applicant Insights
🔍 Company Context
Industry: Virtual Business Partners (VBP) operates in the Financial Services industry, providing business growth, consulting, and delivery capabilities to financial services firms across Australia.
Company Size: VBP has 1,001-5,000 employees, making it a mid-sized company. This size allows for ample opportunities for growth and collaboration while maintaining a manageable work environment.
Founded: VBP was founded in 2013 and has since expanded its operations to include a presence in the Philippines.
Company Description:
- VBP specializes in supporting financial firms, accounting practices, and mortgage brokers through consulting-led services
- The company leverages services in strategy, process improvement, intelligent automation, data analytics, and operations
- VBP is committed to putting people first, pursuing excellence, and driving innovation in the financial services industry
Company Specialties:
- Financial planning
- Paraplanning
- Mortgage broking
- Marketing
- Consulting and business process
Company Website: http://www.vbp.au
ASSUMPTION: VBP's focus on people and innovation suggests a company culture that values employee growth and development.
📊 Role Analysis
Career Level: This role is suitable for early to mid-career professionals looking to build their experience in documentation and writing.
Reporting Structure: The Document Writer will work closely with the Onboarding Team and Documentation Analysts, reporting directly to the Documentation Manager.
Work Arrangement: This is an on-site, full-time position with a fixed schedule of Monday to Friday, 7 AM to 4 PM.
Growth Opportunities:
- Developing expertise in various documentation tools and techniques
- Expanding knowledge of the financial services industry
- Potential career progression to senior documentation roles or related positions within the company
ASSUMPTION: VBP's commitment to training and employee development suggests opportunities for growth and advancement within the company.
🌍 Location & Work Environment
Office Type: On-site, with a fixed schedule of Monday to Friday, 7 AM to 4 PM
Office Location(s): Philippines
Geographic Context:
- The Philippines offers a tropical climate, diverse culture, and a cost of living that is generally lower than in Australia
- The country has a strong focus on education and a growing economy, providing opportunities for professional development
- The Philippines is known for its hospitality and friendly people, creating a welcoming work environment
Work Schedule: The fixed schedule of Monday to Friday, 7 AM to 4 PM, allows for a consistent work-life balance and ample time for personal activities.
ASSUMPTION: The on-site work arrangement may require occasional overtime or flexibility in working hours to meet project deadlines.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- On-site or virtual interview with the Documentation Manager
- Background check and onboarding
Key Assessment Areas:
- Written communication skills
- Attention to detail
- Problem-solving abilities
- Cultural fit and alignment with VBP's values
Application Tips:
- Tailor your resume to highlight relevant experience and skills, such as documentation, writing, and familiarity with GSuite
- Prepare a cover letter that demonstrates your enthusiasm for the role and your understanding of VBP's mission
- Be ready to provide examples of your documentation work and discuss your approach to creating clear and concise instructions
ATS Keywords: Document Writer, Documentation, Writing, GSuite, Google Sites, Screensteps, Lucidchart, Visio, Attention to Detail, English
ASSUMPTION: VBP may use an Applicant Tracking System (ATS) to screen resumes, so including relevant keywords from the job description will increase the visibility of your application.
🛠️ Tools & Technologies
- GSuite (GDrive, Google Docs, Google Forms, Google Presentation)
- Google Sites
- Screensteps
- Lucidchart/Visio
ASSUMPTION: Familiarity with additional documentation tools and software may be an advantage in this role.
👔 Cultural Fit Considerations
Company Values:
- Putting people first
- Pursuing excellence
- Driving innovation
Work Style:
- Collaborative and team-oriented
- Results-driven and focused on continuous improvement
- Adaptable and open to new ideas
Self-Assessment Questions:
- Do you have a passion for creating clear and concise documentation that helps others succeed?
- Are you comfortable working in a collaborative environment and seeking feedback to improve your work?
- Do you thrive in a results-driven culture that emphasizes continuous learning and development?
ASSUMPTION: Applicants who align with VBP's values and work style will be more likely to succeed in this role and contribute to the company's mission.
⚠️ Potential Challenges
- Managing multiple tasks and deadlines simultaneously
- Adapting to the unique requirements and preferences of different clients
- Working with complex or technical subject matter
- Occasional overtime or flexibility in working hours to meet project deadlines
ASSUMPTION: The Document Writer must be organized, detail-oriented, and able to manage their time effectively to overcome these challenges.
📈 Similar Roles Comparison
- This role is similar to a Technical Writer, but focuses more on creating documentation for clients rather than internal teams
- Compared to a Content Writer, this role requires a stronger focus on creating clear and concise instructions and workflows
- Career progression may include roles such as Senior Document Writer, Documentation Manager, or related positions within the company
ASSUMPTION: Applicants should consider their career goals and preferences when comparing this role to similar positions in the industry.
📝 Sample Projects
- Creating a user manual for a new software application
- Developing a step-by-step guide for a complex business process
- Converting a training video into a working guide for a client's team
ASSUMPTION: These sample projects demonstrate the types of tasks the Document Writer may be responsible for, but the specific projects will vary based on client needs and company priorities.
❓ Key Questions to Ask During Interview
- Can you describe a typical day or week in this role?
- How does this role support the company's mission and values?
- What opportunities are there for professional development and growth within the company?
- How does the Documentation team collaborate with other departments, such as the Onboarding Team and Documentation Analysts?
- What are the most challenging aspects of this role, and how can I best prepare for them?
ASSUMPTION: Asking thoughtful questions during the interview demonstrates your interest in the role and provides valuable insights into the work environment and company culture.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight relevant experience and skills, such as documentation, writing, and familiarity with GSuite
- Prepare a cover letter that demonstrates your enthusiasm for the role and your understanding of VBP's mission
- Be ready to provide examples of your documentation work and discuss your approach to creating clear and concise instructions
- Follow up with the hiring manager within one week of submitting your application to express your continued interest in the position
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
