📌 Core Information
🔹 Job Title: Document Writer
🔹 Company: VBP
🔹 Location: Philippines
🔹 Job Type: Full-Time
🔹 Category: Document Writing
🔹 Date Posted: April 8, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Creating high-quality documentation to support VBP's products and services
- Working with the Onboarding Team and Documentation Analysts to document client tasks and upgrades
- Producing easy-to-understand manuals, guides, and workflows
- Utilizing tools such as GSuite, Google Sites, Screensteps, Lucidchart, and Visio
ASSUMPTION: This role requires strong written communication skills and attention to detail, as well as the ability to work collaboratively with various teams.
📋 Key Responsibilities
✅ Work with the Onboarding Team and Documentation Analysts to document initial tasks and upgrades from newly onboarded clients
✅ Produce high-quality and easy-to-understand manuals and guides
✅ Use images, drawings, diagrams, and charts to enhance user understanding
✅ Build client intranets and convert training videos into working guides
✅ Edit client training videos and prepare workflows and swim-lane diagrams
✅ Prepare manuals or step-by-step guides of clients' processes
ASSUMPTION: The Document Writer will be expected to maintain a high level of accuracy and attention to detail in all documentation produced.
🎯 Required Qualifications
Education: Graduate of any four (4) year course / Bachelor's Degree; preferably AB Linguistics, AB Communication Arts/Mass Communication; or undergraduate of any bachelor's degree with at least two (2) years of working experience in any related field
Experience: At least two (2) years of working experience in any related field
Required Skills:
- Excellent written and communication skills in English
- Strong working knowledge of GSuite (GDrive, Google Docs, Google Forms, Google Presentation)
- Basic familiarity with Google Sites, Screensteps, Lucidchart, and Visio
- Highly organized and keen on details
Preferred Skills:
- Familiarity with additional tools relevant to documentation and process improvement
ASSUMPTION: While not explicitly stated, proficiency in using various documentation and process improvement tools is highly desirable for this role.
💰 Compensation & Benefits
Salary Range: PHP 25,000 - 35,000 per month (Estimated based on industry standards for a Document Writer with 2-5 years of experience in the Philippines)
Benefits:
- 500K per incident HMO coverage + Dental & Optical benefits
- 2-week paid Christmas vacation
- Electricity & Data subsidies
- 25K Educational Assistance
- Training and equipment will be provided
- Fixed Schedule of Mon-Fri from 7 AM to 4 PM
Working Hours: 40 hours per week, with a fixed schedule of Monday to Friday, 7 AM to 4 PM
ASSUMPTION: The salary range provided is an estimate based on industry standards for a Document Writer with the required experience level in the Philippines. Actual salary may vary based on individual qualifications and company policy.
📌 Applicant Insights
🔍 Company Context
Industry: Financial Services
Company Size: 1,001-5,000 employees
Founded: 2013
Company Description:
- VBP is an Australian company with operations in the Philippines that provides business growth, consulting, and delivery capabilities to more than 250 financial services firms across Australia.
- Their consulting-led approach leverages services in strategy, process improvement, intelligent automation, data analytics, and operations.
- They specialize in supporting financial firms, accounting practices, and mortgage brokers.
Company Specialties:
- Financial planning
- Paraplanning
- Mortgage broking
- Marketing
- Consulting
- Business process improvement
Company Website: http://www.vbp.au
ASSUMPTION: VBP's focus on financial services and process improvement indicates that the Document Writer role will involve creating documentation related to these areas.
📊 Role Analysis
Career Level: Mid-level (2-5 years of experience)
Reporting Structure: The Document Writer will work closely with the Onboarding Team and Documentation Analysts, reporting directly to the Documentation Manager.
Work Arrangement: On-site, with a fixed schedule of Monday to Friday, 7 AM to 4 PM
Growth Opportunities:
- Progression to a senior or lead Document Writer role
- Expansion into related roles within the company, such as Documentation Manager or Process Improvement Specialist
- Professional development through training and workshops
ASSUMPTION: As VBP is a large company with diverse operations, there may be opportunities for the Document Writer to grow within the organization or explore related roles.
🌍 Location & Work Environment
Office Type: On-site, with a fixed schedule of Monday to Friday, 7 AM to 4 PM
Office Location(s): Philippines (exact location not specified)
Geographic Context:
- The Philippines has a tropical marine climate, with temperatures ranging from 21°C to 32°C (70°F to 90°F) throughout the year.
- The official languages are Filipino and English, with English being widely spoken.
- The cost of living in the Philippines is generally lower than in Australia, with affordable housing, food, and transportation options.
Work Schedule: Monday to Friday, 7 AM to 4 PM, with a 1-hour lunch break
ASSUMPTION: The on-site work arrangement may require the Document Writer to commute to the office, and they should be prepared for the local traffic conditions and potential weather-related disruptions.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-person or virtual interview with the Documentation Manager and/or team members
- Background check and reference verification
- Job offer
Key Assessment Areas:
- Written communication skills
- Attention to detail
- Understanding of documentation best practices
- Problem-solving skills
- Cultural fit with VBP's values and work environment
Application Tips:
- Tailor your resume to highlight your relevant experience and skills for the Document Writer role.
- Prepare a cover letter that demonstrates your enthusiasm for the role and your understanding of VBP's mission and values.
- If applicable, include examples of your previous documentation work to showcase your skills and abilities.
- Research VBP's company culture and be prepared to discuss how your personal values align with theirs.
ATS Keywords: Document Writer, Documentation, Written Communication, GSuite, Google Sites, Screensteps, Lucidchart, Visio, Organization, Attention to Detail, Financial Services, Process Improvement
ASSUMPTION: Applicants should ensure that their resume and cover letter include relevant keywords to help them pass through Applicant Tracking Systems (ATS) and increase their chances of being considered for the role.
🛠️ Tools & Technologies
- GSuite (GDrive, Google Docs, Google Forms, Google Presentation)
- Google Sites
- Screensteps
- Lucidchart/Visio
- Additional tools relevant to documentation and process improvement (as needed)
ASSUMPTION: The Document Writer should be comfortable learning and utilizing new tools as needed to complete their tasks effectively.
👔 Cultural Fit Considerations
Company Values:
- Pursuing excellence
- Putting people first
- Collaboration
- Innovation
- Integrity
Work Style:
- Results-driven
- Team-oriented
- Adaptable and open to feedback
- Committed to continuous learning and improvement
Self-Assessment Questions:
- How do your personal values align with VBP's company values?
- Are you comfortable working in a collaborative, team-oriented environment?
- How do you approach learning and adapting to new tools and processes?
ASSUMPTION: Applicants should consider how their personal values, work style, and approach to learning align with VBP's company culture and values when deciding whether to apply for the Document Writer role.
⚠️ Potential Challenges
- Meeting tight deadlines for documentation projects
- Managing multiple tasks and priorities simultaneously
- Adapting to changes in client preferences or processes
- Working with remote team members or clients
- Keeping up with industry trends and best practices in documentation
ASSUMPTION: The Document Writer should be prepared to manage multiple tasks, meet deadlines, and adapt to changes in a dynamic work environment.
📈 Similar Roles Comparison
- Document Writer vs. Technical Writer: While both roles involve creating documentation, a Document Writer focuses more on process and workflow documentation, while a Technical Writer specializes in creating documentation for software, hardware, or other technical products.
- Document Writer vs. Content Writer: A Document Writer creates functional and process-related content, while a Content Writer produces engaging and informative content for various platforms, such as websites, blogs, or social media.
- Career Path: The Document Writer role can serve as a stepping stone to more senior roles within the documentation or process improvement fields, or as a pathway to related roles within the company.
ASSUMPTION: Applicants should consider how the Document Writer role at VBP compares to similar roles in other companies and industries, as well as the potential career growth opportunities within the organization.
📝 Sample Projects
- Creating a comprehensive user manual for a newly onboarded client's processes
- Developing a series of training videos and accompanying guides for a client's team members
- Designing and implementing a client intranet to streamline workflows and communication
- Converting complex client processes into easy-to-understand workflow diagrams
ASSUMPTION: The Document Writer should be prepared to work on a variety of projects that require strong written communication skills, attention to detail, and the ability to adapt to different client needs and preferences.
❓ Key Questions to Ask During Interview
- Can you describe a typical day or week in the life of a Document Writer at VBP?
- How does the Documentation team collaborate with other departments within the company?
- What opportunities are there for professional development and growth within the Documentation team or the company as a whole?
- How does VBP support work-life balance for its employees?
- Can you provide an example of a challenging documentation project that the team has worked on recently, and how it was approached and resolved?
ASSUMPTION: Applicants should prepare thoughtful questions that demonstrate their interest in the role and the company, as well as their eagerness to contribute to the team's success.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight your relevant experience and skills for the Document Writer role
- Prepare a cover letter that demonstrates your enthusiasm for the role and your understanding of VBP's mission and values
- If applicable, include examples of your previous documentation work to showcase your skills and abilities
- Follow up with the hiring manager one week after submitting your application to confirm receipt and express your continued interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
