📌 Core Information
🔹 Job Title: Documentation - Technical Writer I
🔹 Company: Referral Board
🔹 Location: Canada
🔹 Job Type: On-site
🔹 Category: ✍️ Copywriting & Content Writing
🔹 Date Posted: Mon Mar 31 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: Remote OK
📌 Essential Job Details
🚀 Job Overview
Key aspects of this role include:
- Collaborating with engineering teams to document platform, security, and observability products at Elastic.
- Producing comprehensive user guides, tutorials, and how-to guides for both website and in-product documentation.
- Utilizing Git and GitHub effectively within a Git-based development environment.
- Enhancing all written materials to ensure consistency and technical accuracy.
ASSUMPTION: This role focuses significantly on both technical documentation and seamless collaboration with internal teams, suggesting a dynamic work environment that highly values teamwork and precision.
📋 Key Responsibilities
✅ Document new features in collaboration with engineers and product marketing teams.
✅ Produce user-centric content, such as guides and tutorials, for Elastic's products.
✅ Use Git for documentation development and version control processes.
✅ Review and edit contributions from other employees to maintain high documentation standards.
ASSUMPTION: Regular interaction with community and employee contributions implies a role that supports continuous learning and quality improvement.
🎯 Required Qualifications
Education: Not specified
Experience: Minimum of 2 years in a SaaS, IT, or developer-oriented environment.
Required Skills:
- Technical Writing
- Git and GitHub Proficiency
- Documentation Expertise
- Experience with SaaS and IT environments
- Familiarity with Markdown, Asciidoc, or Wikitext
Preferred Skills:
- Problem-solving abilities and innovative thinking
- Excellent collaboration skills
ASSUMPTION: The role requires a strong grasp of technical concepts and the ability to translate these into user-friendly documentation.
💰 Compensation & Benefits
Salary Range: $68,200 - $107,900 CAD
Benefits:
- Participation in Elastic's stock program
- Company-matched Registered Retirement Savings Plan (RRSP) up to 6% of eligible earnings
- Comprehensive benefits focusing on employee well-being
Working Hours: 40 hours per week
ASSUMPTION: Benefits suggest a commitment to long-term employee growth and financial security, typical of a large organization like Elastic.
📌 Applicant Insights
🔍 Company Context
Industry: Software Development, leveraging AI for search and observability
Company Size: 1,001-5,000 employees
Founded: Not Specified
Company Description:
- Elastic's platform is used by over 50% of the Fortune 500 companies.
- Provides cloud-based solutions for search, security, and observability.
- Committed to unlocking data to drive actionable business insights.
Company Specialties:
- Big Data, Search, and Security Solutions
- Distributed Cloud Systems
- Open Source Development
Company Website: http://www.elastic.co
ASSUMPTION: Elastic’s broad global reach and innovative platform position it as a leader in both technology and employee diversity.
📊 Role Analysis
Career Level: Entry to Mid-level, suitable for those with a few years of expertise in technical roles
Reporting Structure: Embedded within engineering teams
Work Arrangement: Primarily on-site with remote flexibility
Growth Opportunities:
- Potential to advance to senior technical writing or managerial roles
- Opportunities to engage with cutting-edge technology and innovations
- Learning and development programs within Elastic
ASSUMPTION: The role encourages professional and technical development through hands-on experience with leading technology solutions.
🌍 Location & Work Environment
Office Type: Modern, collaborative office spaces
Office Location(s): Various global offices, including Toronto, Ontario, CA
Geographic Context:
- The office location enables networking opportunities in major tech hubs.
- Proximity to urban centers offering diverse amenities and services.
- Access to a vibrant professional community in technology sectors.
Work Schedule: Standard office hours with potential flexibility based on project needs
ASSUMPTION: The company's distributed nature suggests a flexible and inclusive work environment, promoting work-life balance.
💼 Interview & Application Insights
Typical Process:
- Initial resume and application review
- Technical writing test or portfolio review
- Interviews with team members and hiring managers
Key Assessment Areas:
- Technical writing ability
- Documentation accuracy and clarity
- Communication and collaboration skills
Application Tips:
- Highlight relevant experience in technical documentation
- Showcase familiarity with Git and documentation processes
- Provide detailed links to writing samples or GitHub projects
ATS Keywords: Technical Writing, Git, Markdown, SaaS, Documentation
ASSUMPTION: Diverse evaluation processes indicate a holistic approach to selecting candidates.
🛠️ Tools & Technologies
- Git and GitHub
- Markdown, Asciidoc, or Wikitext for document authoring
- Elastic products and related documentation technologies
ASSUMPTION: Familiarity with coding and markup languages indicates a strong emphasis on integrating technology and documentation.
👔 Cultural Fit Considerations
Company Values:
- Empowerment and inclusivity in the workplace
- Commitment to innovation and excellence
- Collaboration and open communication
Work Style:
- Supportive and inclusive team environment
- Encouragement of ownership and initiative
- Flexible approaches to problem-solving and task management
Self-Assessment Questions:
- Do you thrive in collaborative, dynamic environments?
- Are you proficient in using Git for version control?
- Can you produce clear, user-centric documentation?
ASSUMPTION: The cultural emphasis on empowerment suggests a fit for individuals eager to contribute and innovate.
⚠️ Potential Challenges
- Rapidly evolving technology requiring continual learning
- Managing contributions from diverse sources
- Balancing accuracy and creativity in technical documentation
- Navigating the complexities of cloud-based products
ASSUMPTION: Technical evolution presents both a challenge and opportunity for skill enhancement and professional growth.
📈 Similar Roles Comparison
- Similar roles may involve less collaborative embedding within engineering teams.
- Other technical writing roles may not require as much Git and markup language proficiency.
- This position may offer broader growth opportunities compared to similar-sized companies.
ASSUMPTION: The unique integration with engineering teams at Elastic sets this role apart.
📝 Sample Projects
- Developing tutorial series for new Elastic platform features
- Revising and standardizing existing documentation sets
- Creating interactive user guides for complex SaaS solutions
ASSUMPTION: Projects typically involve a mix of new development and iterative refinement, supporting product goals.
❓ Key Questions to Ask During Interview
- How does the documentation team collaborate with engineering at Elastic?
- What are the current challenges facing Elastic’s documentation process?
- How does Elastic support ongoing training for technical writers?
- What is the typical review process for new documentation?
- How does Elastic define and measure success in documentation?
ASSUMPTION: Asking informed questions demonstrates engagement and preparation to potential employers.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Attach links to your portfolio, GitHub contributions, or writing samples
- Include a cover letter describing your interest in the role
- Prepare for a potential writing test or portfolio review
- Research Elastic’s products and services to discuss during interviews
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
