Dutch Social Media Advisor

📌 Core Information

🔹 Job Title: Dutch Social Media Support Specialist

🔹 Company: Atlean World

🔹 Location: Lisbon, Portugal

🔹 Job Type: Full-time, On-site

🔹 Category: Customer Support

🔹 Date Posted: April 22, 2025

🔹 Experience Level: Entry-level (0-2 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Representing a global social media platform connecting billions of people worldwide
• Providing customer support via email, chat, and phone calls in Dutch and English
• Specializing in a specific brand and becoming a product expert
• Living and working in Lisbon, Portugal, with a relocation package provided

ASSUMPTION: This role is ideal for multilingual candidates seeking an international work experience in customer support, with a focus on social media and technology.

📋 Key Responsibilities

✅ Assist customers using troubleshooting skills and become a product expert

✅ Provide support via email, chat, and phone calls in Dutch and English

✅ Specialize in a specific brand and represent the global social media platform

✅ Maintain a positive and empathetic attitude while helping customers

ASSUMPTION: The role requires strong communication skills, patience, and the ability to multitask while handling customer inquiries.

🎯 Required Qualifications

Education: High school diploma or equivalent

Experience: No experience required, but customer service experience is a plus

Required Skills:

• Fluent in Dutch and good English
• Tech-savvy with a curiosity for the latest technology
• Strong communication and empathy skills
• Ability to work in a fast-paced environment

Preferred Skills:

• Previous customer service experience
• Familiarity with social media platforms
• Basic knowledge of the specific brand's product/service

ASSUMPTION: The ideal candidate is a multilingual individual with strong communication skills, a passion for technology, and a desire to work in a multicultural environment.

💰 Compensation & Benefits

Salary Range: €18,000 - €22,000 per year (based on entry-level customer support roles in Lisbon)

Benefits:

• Meal vouchers
• Two extra salaries per year
• Private health insurance after 6 months
• Relocation package including flight expenses, airport pick-up, accommodation, Portuguese lessons, and free sports activities

Working Hours: 40 hours per week, with a flexible schedule

ASSUMPTION: The salary range is estimated based on entry-level customer support roles in Lisbon, with benefits and a relocation package to attract international candidates.

📌 Applicant Insights

🔍 Company Context

Industry: Business Consulting and Services, specializing in multilingual HR services and recruitment

Company Size: 11-50 employees, providing a small- to mid-sized company environment with a strong focus on personal growth and international exposure

Founded: 2022, with a short history but a clear vision for promoting multicultural work environments

Company Description:

• Atlean World is an international HR SaaS consultant dedicated to promoting multicultural environments as the new reality
• Specializing in multilingual HR services, they streamline the recruitment journey using advanced technology and AI tools
• The company combines innovative solutions with a commitment to building strong, diverse workforces

Company Specialties:

• Multilingual recruitment
• AI-driven HR services
• International talent acquisition and management

Company Website: atleanworld.com

ASSUMPTION: Atlean World is a young, dynamic company focused on providing personalized, dedicated support to both candidates and clients while leveraging technology and AI tools.

📊 Role Analysis

Career Level: Entry-level, with opportunities for growth and career development within the company

Reporting Structure: The role reports directly to the recruitment team at Atlean World, with close collaboration with the client's HR department

Work Arrangement: On-site, with a relocation package provided for international candidates

Growth Opportunities:

• Career progression within the customer support or recruitment fields
• Expanding language skills and cultural knowledge through international exposure
• Developing expertise in the specific brand's product/service and social media platforms

ASSUMPTION: This role offers a unique opportunity for international candidates to gain work experience in a multicultural environment while developing their customer support and language skills.

🌍 Location & Work Environment

Office Type: Modern, international work environment with a focus on collaboration and innovation

Office Location(s): Lisbon, Portugal

Geographic Context:

• Lisbon is the capital and largest city of Portugal, known for its vibrant culture, historic sites, and beautiful coastline
• The city offers a high quality of life, with a mild climate, affordable living costs, and a strong sense of community
• Lisbon is an ideal location for international candidates seeking a multicultural work environment and European experience

Work Schedule: Flexible scheduling with a 40-hour workweek, including shifts on weekends and evenings

ASSUMPTION: The work environment at Atlean World is dynamic, multicultural, and focused on providing personalized support to both candidates and clients.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening with Atlean World's recruitment team
• Technical assessment or role-play scenario to evaluate customer support skills
• Final interview with the client's HR department

Key Assessment Areas:

• Language proficiency in Dutch and English
• Customer service skills and empathy
• Technical aptitude and curiosity for learning new technology
• Adaptability and cultural awareness

Application Tips:

• Highlight any relevant customer service experience or transferable skills
• Demonstrate enthusiasm for the specific brand and social media platforms
• Showcase your language skills and cultural awareness in your application materials
• Prepare for behavioral questions focusing on problem-solving, communication, and adaptability

ATS Keywords: Dutch, English, customer service, social media, tech-savvy, troubleshooting, product expert

ASSUMPTION: The application process at Atlean World is designed to evaluate candidates' language skills, customer support abilities, and cultural fit for the role and work environment.

🛠️ Tools & Technologies

• Customer relationship management (CRM) software
• Social media platforms (specific brand's platform)
• Communication tools (email, chat, phone calls)
• Troubleshooting and product knowledge resources

ASSUMPTION: The tools and technologies required for this role are primarily customer support and communication-focused, with a strong emphasis on the specific brand's social media platform.

👔 Cultural Fit Considerations

Company Values:

• Promoting multicultural environments
• Personalized, dedicated support
• Innovation and continuous learning

Work Style:

• Collaborative and international team environment
• Focus on personal growth and development
• Adaptability and cultural awareness

Self-Assessment Questions:

• How do you handle working with customers from diverse cultural backgrounds?
• Can you provide an example of a time when you had to adapt to a new technology or work environment?
• How do you maintain a positive attitude when facing challenging customer situations?

ASSUMPTION: Atlean World values candidates who are adaptable, culturally aware, and committed to personal growth and development in a multicultural work environment.

⚠️ Potential Challenges

• Adapting to a new work environment and culture
• Handling challenging customer situations in a fast-paced environment
• Balancing work-life integration in a flexible scheduling arrangement
• Developing expertise in the specific brand's product/service and social media platform

ASSUMPTION: These challenges can be overcome through strong communication skills, adaptability, and a commitment to continuous learning and personal growth.

📈 Similar Roles Comparison

• Unlike traditional customer support roles, this position focuses on a specific brand's social media platform and requires language proficiency in Dutch and English
• Atlean World's international focus and relocation package make this role unique in the Portuguese job market
• Career progression opportunities within the customer support or recruitment fields are available, with a strong emphasis on personal growth and development

ASSUMPTION: This role offers a unique combination of international exposure, language development, and customer support experience, setting it apart from similar positions in the market.

📝 Sample Projects

• Developing a troubleshooting guide for common customer issues on the specific brand's social media platform
• Creating a customer service training module for new hires, focusing on the unique aspects of the brand's product/service
• Collaborating with the client's HR department to improve customer support processes and workflows

ASSUMPTION: These sample projects demonstrate the hands-on, collaborative nature of the role and the opportunity for candidates to make a significant impact on the customer support process.

❓ Key Questions to Ask During Interview

• What are the most common customer issues, and how can I best support them?
• How does Atlean World support the growth and development of its employees?
• What are the key priorities for this role in the first 90 days?
• How does the company ensure a positive work-life balance for its employees?
• What opportunities are there for language development and cultural exchange within the company?

ASSUMPTION: These questions help candidates better understand the role, work environment, and growth opportunities at Atlean World.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your language skills, customer service experience, and enthusiasm for the specific brand's social media platform
• Prepare for the interview by researching the company, the specific brand, and practicing common customer support scenarios
• Follow up with the recruitment team after your interview to express your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.