Dutch Speaking - Content Moderation/Customer Service Agent in Malta

📌 Core Information

🔹 Job Title: Dutch Speaking - Content Moderation/Customer Service Agent in Malta

🔹 Company: Next Job Abroad

🔹 Location: Netherlands (Remote)

🔹 Job Type: Full-Time

🔹 Category: Customer Service & Content Moderation

🔹 Date Posted: April 14, 2025

🔹 Experience Level: Entry to Mid-Level

🔹 Remote Status: Remote (Netherlands)

🚀 Job Overview

Key aspects of this role include:

• Multifaceted role combining content moderation and customer service
• Primary responsibility for maintaining a safe and enjoyable online environment
• Exciting opportunity to work in sunny Malta with relocation package
• Competitive salary and benefits package

ASSUMPTION: This role is ideal for bilingual Dutch-English speakers seeking an international work experience in content moderation and customer service.

📋 Key Responsibilities

✅ Monitor and evaluate user content to ensure adherence to community standards

✅ Deliver superior customer service via email, chat, and phone to Dutch-speaking customers

✅ Effectively resolve customer inquiries and issues in a helpful and courteous manner

✅ Collaborate with team members to refine moderation processes

✅ Maintain accurate records of customer interactions and moderation activities

✅ Gather and analyze feedback to improve content moderation methodologies

✅ Keep abreast of industry trends and best practices regarding content moderation and customer service

ASSUMPTION: This role requires a high level of attention to detail, strong communication skills, and the ability to thrive in a fast-paced environment.

🎯 Required Qualifications

Education: No specific degree required, but relevant experience is essential

Experience: Previous experience in customer service or content moderation is preferred

Required Skills:

• Fluency in Dutch and a strong command of English
• Exceptional attention to detail and analytical skills
• Strong communication and interpersonal skills with a customer-centric approach
• Ability to juggle multiple priorities in a fast-paced setting
• Familiarity with CRM tools and moderation software is beneficial

Preferred Skills:

• Willingness to relocate to Malta
• A strong interest in content moderation and digital safety

ASSUMPTION: Candidates with additional language skills will have an advantage in this multilingual environment.

💰 Compensation & Benefits

Salary Range: €26,000 per year (excluding bonuses)

Benefits:

• Health care benefits
• Competitive performance bonuses
• Fully paid training by certified instructors
• Discounts on various services
• Relocation package (reviewed case by case)

Working Hours: Full-time, 40 hours per week

ASSUMPTION: The salary range provided is an estimate based on industry standards for entry to mid-level customer service and content moderation roles in the Netherlands.

📌 Applicant Insights

🔍 Company Context

Industry: Next Job Abroad is a recruitment agency specializing in iGaming and tech roles, with a focus on international candidates.

Company Size: As a recruitment agency, Next Job Abroad works with various clients, ranging from small startups to large enterprises.

Founded: Next Job Abroad was founded in 2015 and has since grown to become a well-established recruitment partner in the iGaming and tech industries.

Company Description:

• Next Job Abroad connects international talent with exciting opportunities in the iGaming and tech sectors
• The company focuses on providing personalized support to both candidates and clients throughout the recruitment process
• Next Job Abroad is committed to promoting diversity and inclusion in the workplace

Company Specialties:

• iGaming and tech recruitment
• International candidate sourcing
• Tailored recruitment solutions for clients

Company Website: nextjobabroad.com

ASSUMPTION: Next Job Abroad's expertise in international recruitment makes it an ideal partner for candidates seeking roles abroad, such as this opportunity in Malta.

📊 Role Analysis

Career Level: This role is suitable for entry to mid-level candidates seeking to establish or advance their careers in content moderation and customer service.

Reporting Structure: The Content Moderation/Customer Service Agent will report directly to the Customer Service Manager.

Work Arrangement: This role is remote, with the requirement for the candidate to be based in the Netherlands and fluent in Dutch.

Growth Opportunities:

• Career growth opportunities within the iGaming company that Next Job Abroad is recruiting for
• Potential to develop skills in content moderation, customer service, and international work experience
• Opportunity to work in a multinational environment and improve language skills

ASSUMPTION: Successful candidates will have the opportunity to grow within the iGaming company, as Next Job Abroad focuses on long-term placements.

🌍 Location & Work Environment

Office Type: Remote work from the Netherlands

Office Location(s): Not applicable (remote work)

Geographic Context:

• The Netherlands is known for its vibrant culture, rich history, and high quality of life
• The cost of living in the Netherlands is generally lower than in other Western European countries
• Malta, where the hiring company is based, offers a Mediterranean climate, beautiful landscapes, and a lower cost of living compared to many other European countries

Work Schedule: Full-time, with flexible hours to accommodate customer service needs

ASSUMPTION: Candidates should be comfortable working remotely and have a suitable home office environment for this role.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening with Next Job Abroad
• Technical assessment and/or language test
• Interview with the hiring company in Malta
• Final decision and offer

Key Assessment Areas:

• Language proficiency in Dutch and English
• Customer service skills and experience
• Attention to detail and analytical skills
• Cultural fit and adaptability to an international work environment

Application Tips:

• Highlight relevant experience in customer service or content moderation
• Tailor your resume and cover letter to emphasize your language skills and cultural fit
• Prepare for a language assessment and technical test, if applicable
• Research the iGaming industry and the hiring company to demonstrate your interest and understanding

ATS Keywords: Dutch, English, Customer Service, Content Moderation, Attention to Detail, Analytical Skills, CRM, Malta, iGaming

ASSUMPTION: The application process may vary depending on the specific requirements of the hiring company.

🛠️ Tools & Technologies

• CRM tools (e.g., Salesforce, HubSpot, Zoho CRM)
• Moderation software (e.g., Brand24, Hootsuite, Sprout Social)
• Communication platforms (e.g., Skype, Zoom, Slack)

ASSUMPTION: The specific tools and technologies used may vary depending on the hiring company's preferences and requirements.

👔 Cultural Fit Considerations

Company Values:

• International and diverse work environment
• Customer-centric approach
• Continuous learning and improvement

Work Style:

• Adaptability to remote work and different time zones
• Strong communication and teamwork skills
• Ability to thrive in a fast-paced, dynamic environment

Self-Assessment Questions:

• How do you ensure accurate content moderation while maintaining a high volume of work?
• Can you describe a challenging customer service situation and how you handled it?
• How do you stay organized and manage multiple priorities in a remote work setting?

ASSUMPTION: Successful candidates will demonstrate a strong cultural fit with the hiring company's values and work style.

⚠️ Potential Challenges

• Adapting to a remote work environment and managing time zones
• Maintaining work-life balance in a fast-paced, customer-facing role
• Navigating the cultural and linguistic differences between the Netherlands and Malta
• Potential language barriers and cultural misunderstandings

ASSUMPTION: Candidates should be prepared to overcome these challenges and adapt to the unique aspects of this international, remote work environment.

📈 Similar Roles Comparison

• This role combines content moderation and customer service, which is less common than specialized roles in either field
• Working in the iGaming industry may present unique challenges and opportunities compared to other sectors
• Career progression in this role could lead to management or specialist positions in content moderation, customer service, or other related fields

ASSUMPTION: Candidates should research the iGaming industry and related roles to better understand the unique aspects of this opportunity.

📝 Sample Projects

• Developing and implementing a new content moderation policy for a gaming platform
• Creating and delivering customer service training materials for a multinational team
• Analyzing customer feedback to identify trends and improve service quality

ASSUMPTION: These sample projects are intended to illustrate the types of tasks and initiatives that the successful candidate might undertake in this role.

❓ Key Questions to Ask During Interview

• How does the company support the work-life balance of its remote employees?
• What opportunities are there for professional development and growth within the company?
• How does the company ensure effective communication and collaboration among its international teams?
• What are the most challenging aspects of working in the iGaming industry, and how does the company address them?
• How does the company foster a positive and inclusive work environment for its diverse employee base?

ASSUMPTION: Asking thoughtful questions during the interview process demonstrates your interest in the role and commitment to success.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your language skills and relevant experience
• Prepare for a language assessment and technical test, if applicable
• Research the iGaming industry and the hiring company to demonstrate your interest and understanding
• Follow up with Next Job Abroad one week after submission to confirm receipt of your application

⚠️ This job description contains AI-assisted information. Details should be verified directly with Next Job Abroad before making decisions.