eCommerce Content Manager

📌 Core Information

🔹 Job Title: eCommerce Content Manager

🔹 Company: Swarovski

🔹 Location: Gdańsk, Pomorskie, Poland

🔹 Job Type: Full-Time

🔹 Category: Retail Luxury Goods and Jewelry

🔹 Date Posted: June 4, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Managing digital content and campaigns across Swarovski.com
• Collaborating with cross-functional teams and external partners
• Ensuring flawless execution of website campaigns and promotions
• Providing strategic and operational support for website and CMS improvements
• Acting as a subject matter expert for eCommerce content management

ASSUMPTION: This role requires a strong customer focus, attention to detail, and the ability to manage multiple priorities effectively.

📋 Key Responsibilities

✅ Coordinating and managing the implementation of website campaigns, contents, and promotions

✅ Overseeing the day-to-day performance of the external site trading agency

✅ Utilizing planning tools and platforms for content coordination and maintenance

✅ Conducting thorough testing across mobile and desktop platforms

✅ Leading and supporting key initiatives such as rollouts of omnichannel features and CRM-related enhancements

✅ Providing strategic and operational support for all aspects of website and CMS improvements

✅ Acting as a key partner and subject matter expert within the organization for eCommerce content management

✅ Collaborating cross-functionally with teams across Brand Management, IT, and Customer Service

ASSUMPTION: This role involves a high degree of coordination and collaboration with various teams and external partners.

🎯 Required Qualifications

Education: Bachelor's degree in Marketing, Communications, or a related field

Experience: Minimum of 3 years in eCommerce or Customer Service roles, preferably within a consumer brand or retail environment

Required Skills:

• Proven experience with content management systems (preferably SAP Hybris)
• Familiarity with digital campaign operations
• Excellent attention to detail and structured approach to problem-solving
• Confidence in managing multiple priorities and coordinating with external partners and internal stakeholders
• Fluency in English (minimum B2 level); additional languages are a plus

Preferred Skills:

• Experience with SAP Hybris CMS, Jira, and Figma
• Knowledge of CRM-related enhancements
• Fluency in Polish

ASSUMPTION: Candidates with experience in luxury goods or jewelry eCommerce may have an advantage in this role.

💰 Compensation & Benefits

Salary Range: The average salary for an eCommerce Content Manager in Poland is around PLN 8,000 - 12,000 per month, depending on experience and skills. Swarovski is known for offering competitive compensation packages.

Benefits:

• Private medical coverage
• Life insurance
• Employee Assistance Program
• MyBenefit program
• Employee social fund
• Recognition awards
• Swarovski products discounts
• Learning and development programs
• Volunteering leave

Working Hours: Full-time position, typically 40 hours per week. Swarovski offers flexible working arrangements where possible.

ASSUMPTION: Salary and benefits information is based on industry standards and may vary depending on the candidate's qualifications and experience.

📌 Applicant Insights

🔍 Company Context

Industry: Swarovski operates in the luxury goods and jewelry industry, focusing on creating beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.

Company Size: Swarovski is a large organization with over 10,000 employees worldwide, providing a diverse and dynamic work environment.

Founded: 1895, in Austria

Company Description:

• Swarovski creates beautiful crystal-based products, including jewelry, accessories, and home decor
• The company is known for its innovative crystal cutting techniques and high-quality craftsmanship
• Swarovski is committed to sustainability and responsible business practices

Company Specialties:

• Crystal cutting and design
• Retail and eCommerce
• Marketing and branding
• Product management and production

Company Website: http://www.swarovski.com/careers

ASSUMPTION: Swarovski's global presence and extensive product portfolio offer numerous opportunities for career growth and development.

📊 Role Analysis

Career Level: This role is a mid-level position, offering opportunities for growth and advancement within the eCommerce and digital marketing fields.

Reporting Structure: The eCommerce Content Manager reports directly to the Global eCommerce Manager and works closely with various cross-functional teams, including Brand Management, IT, and Customer Service.

Work Arrangement: This is an on-site position based in the Swarovski Global Business Services hub in Gdańsk, Poland. Flexible working arrangements may be available.

Growth Opportunities:

• Advancement within the eCommerce and digital marketing teams
• Expansion into other areas of the business, such as product management or brand management
• International assignments or relocation opportunities within the Swarovski Group

ASSUMPTION: Candidates with strong performance in this role may be considered for leadership or management positions within the organization.

🌍 Location & Work Environment

Office Type: The Swarovski Global Business Services hub in Gdańsk, Poland, offers a modern and collaborative work environment with state-of-the-art facilities.

Office Location(s): NORWIDA, 5, Gdańsk, 80-280, PL

Geographic Context:

• Gdańsk is the capital of the Pomeranian Voivodeship and is located on the Baltic Sea coast
• The city is known for its rich history, vibrant culture, and beautiful architecture
• Gdańsk offers a high quality of life, with numerous amenities, including parks, museums, and restaurants

Work Schedule: The standard workweek is Monday to Friday, with core hours of 9:00 AM to 5:00 PM. Flexible working arrangements may be available.

ASSUMPTION: The work environment at Swarovski is dynamic, collaborative, and focused on delivering high-quality results.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-depth interviews with cross-functional teams
• Final interview with the hiring manager

Key Assessment Areas:

• Digital campaign management experience
• Content management system proficiency
• Attention to detail and problem-solving skills
• Collaboration and communication abilities

Application Tips:

• Tailor your resume and cover letter to highlight relevant experience and skills
• Demonstrate your understanding of the luxury goods and jewelry industry
• Showcase your ability to manage multiple priorities and coordinate with cross-functional teams

ATS Keywords: eCommerce, content management, digital campaign operations, customer service, luxury goods, jewelry, cross-functional teams, strategic support, operational support, testing, brand alignment, communication, English fluency

ASSUMPTION: The interview process at Swarovski is thorough and designed to assess the candidate's fit for the role and the company culture.

🛠️ Tools & Technologies

• SAP Hybris CMS
• Jira
• Figma
• CRM platforms (e.g., Salesforce, SAP CRM)
• Project management tools (e.g., Asana, Trello)

ASSUMPTION: Candidates should be comfortable learning and utilizing new tools and technologies as needed.

👔 Cultural Fit Considerations

Company Values:

• Innovation
• Creativity
• Imagination
• Responsibility

Work Style:

• Collaborative and team-oriented
• Customer-focused and results-driven
• Adaptable and open to change

Self-Assessment Questions:

• Do you thrive in a dynamic, collaborative work environment?
• Are you passionate about delivering high-quality customer experiences?
• Can you effectively manage multiple priorities and coordinate with cross-functional teams?

ASSUMPTION: Candidates who align with Swarovski's company values and work style are more likely to succeed in this role.

⚠️ Potential Challenges

• Managing multiple priorities and coordinating with various teams and external partners
• Adapting to a dynamic and fast-paced work environment
• Maintaining high standards of quality and attention to detail under tight deadlines
• Navigating a large, global organization with diverse teams and stakeholders

ASSUMPTION: Successful candidates will be able to overcome these challenges and thrive in a fast-paced, collaborative environment.

📈 Similar Roles Comparison

• Unlike other eCommerce content management roles, this position focuses specifically on promotional setup and campaign management
• Swarovski's global presence and luxury goods industry context offer unique opportunities and challenges
• Career progression may involve expanding into other areas of the business, such as product management or brand management

ASSUMPTION: Candidates should research similar roles within the luxury goods and jewelry industry to better understand the unique aspects of this position.

📝 Sample Projects

• Managing a high-profile website campaign launch, including content creation, testing, and deployment
• Collaborating with cross-functional teams to implement omnichannel features and enhance the customer experience
• Conducting a comprehensive review of website content and making data-driven recommendations for improvement

ASSUMPTION: These sample projects illustrate the diverse range of responsibilities and initiatives that the eCommerce Content Manager may undertake.

❓ Key Questions to Ask During Interview

• Can you describe the typical workflow for managing website campaigns and promotions?
• How does this role collaborate with other teams, such as Brand Management and IT?
• What are the key priorities for this role in the first 30, 60, and 90 days?
• How does Swarovski support the professional development and growth of its employees?
• What are the most challenging aspects of this role, and how can I best prepare for them?

ASSUMPTION: Asking thoughtful and insightful questions demonstrates your interest in the role and commitment to success.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight relevant experience and skills
• Prepare examples of your work that demonstrate your proficiency with content management systems and digital campaign operations
• Follow up with the hiring manager one week after submitting your application to express your continued interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.