🔹 Job Title: Emergency Communications Manager - City of Irondale
🔹 Company: The Personnel Board of Jefferson County Alabama
🔹 Location: Irondale, Alabama
🔹 Job Type: Full-time
🔹 Category: Government Administration
🔹 Date Posted: April 27, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site
Key aspects of this role include:
ASSUMPTION: This role requires strong leadership, decision-making, and problem-solving skills, with the ability to perform under pressure. A deep knowledge of public safety communication systems and a commitment to service excellence are essential.
✅ Monitor the hiring process to ensure successful recruitment, hiring, and onboarding
✅ Monitor employee performance through active engagement, open communication, and ongoing feedback
✅ Maintain an organized and efficient workplace by managing office systems, resources, and records
✅ Monitor policies and procedures to ensure departmental compliance, efficiency, and effectiveness
✅ Oversee tools and systems enabling 911 operators to manage emergency calls and communicate with first responders
✅ Maintain leadership responsibility during emergency scenarios by directing operations, allocating resources, and making quick, informed decisions
✅ Oversee information relevant to public relations by handling media inquiries and engaging with the public
✅ Supervise staff by assigning and distributing work, directing staff in their job duties, monitoring progress, and providing feedback and/or training
✅ Prepare, monitor, and recommend departmental or organizational budget by reviewing spending trends, expenditure reports, analyzing financial data, and ensuring expenditures are within annual budgetary limits
ASSUMPTION: This role involves a high level of responsibility and requires strong leadership and management skills to ensure the smooth operation of the 911 call center and effective communication with first responders and the public.
Education: No specific degree required, but a Bachelor’s degree is preferred
Experience: 5-10 years of experience as a Public Safety Dispatcher and supervisory experience in a 911/call center environment
Required Skills:
Preferred Skills:
ASSUMPTION: While a Bachelor’s degree is preferred, the most important qualifications for this role are the relevant experience and certifications in public safety communication systems.
Salary Range: $78,956 - $122,491 per year
Benefits:
Working Hours: Full-time, may involve rotating shifts, extended hours, weekends, and holidays
ASSUMPTION: The salary range provided is based on the information given in the job listing and is subject to change based on the employer's discretion.
Industry: Government Administration
Company Size: 5,001-10,000 employees
Founded: 1935
Company Description:
Company Specialties:
Company Website: http://www.pbjcal.org
ASSUMPTION: The Personnel Board of Jefferson County Alabama is a government agency responsible for connecting communities with career opportunities in the public sector.
Career Level: Mid-level management
Reporting Structure: This role reports directly to the department head and oversees dispatch staff
Work Arrangement: On-site, with potential for rotating shifts and extended hours
Growth Opportunities:
ASSUMPTION: This role offers opportunities for professional growth and development within the public safety and emergency management sectors.
Office Type: Government office
Office Location(s): 2121 Rev. Abraham Woods Jr Blvd, Birmingam, AL 35203, US
Geographic Context:
Work Schedule: Full-time, with potential for rotating shifts and extended hours
ASSUMPTION: The work environment for this role is primarily indoors, in a dispatch call center setting, with the potential for exposure to stressful and emergency situations.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Public Safety Dispatcher, 911/call center, emergency management, leadership, decision-making, problem-solving, regulatory compliance, communication systems, staff training, budget oversight, media relations, community outreach
ASSUMPTION: The application process for this role may involve multiple steps, including an online application, phone or video screening, and in-person interviews. Applicants should be prepared to demonstrate their leadership and management skills, as well as their knowledge of public safety communication systems.
ASSUMPTION: This role requires the use of standard office equipment, such as a multi-screen computer, radios, phone, and copier, to effectively manage the 911 call center and communicate with first responders and the public.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: Applicants should assess their fit with the company's values and work style, as well as their ability to perform the required duties and responsibilities in a high-pressure environment.
ASSUMPTION: This role involves potential challenges related to exposure to stressful and emergency situations, as well as the high level of responsibility required to ensure the smooth operation of the 911 call center and effective communication with first responders and the public.
ASSUMPTION: While this role shares similarities with other emergency communications manager positions, the specific context and requirements may vary depending on the organization and industry.
ASSUMPTION: These sample projects are representative of the types of tasks and responsibilities that may be required in this role, but the specific projects may vary depending on the organization and its needs.
ASSUMPTION: These key questions are designed to help applicants better understand the role, the organization, and the expectations for the position, as well as to demonstrate their interest and enthusiasm for the opportunity.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.