Employee Benefits Client Service Representative - Bilingual (English/Korean) - Hybrid

📌 Core Information

🔹 Job Title: Employee Benefits Client Service Representative - Bilingual (English/Korean) - Hybrid

🔹 Company: Woongjin, Inc

🔹 Location: Buena Park, California, United States

🔹 Job Type: On-site

🔹 Category: Staffing and Recruiting

🔹 Date Posted: April 1, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: Hybrid

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Analyzing account-specific information for underwriter review
• Researching and ensuring regulatory compliance
• Assisting with policy issuance and client inquiries
• Participating in pre-renewal meetings

ASSUMPTION: The job may require proficiency with tools and platforms for insurance processing and communication, given the standard practices within the insurance industry.

📋 Key Responsibilities

✅ Analyze and summarize account-specific information for underwriter review.

✅ Assist with submission clearance, rating binders, policy issuance, cancellations, endorsements, and renewal preparation.

✅ Participate in pre-renewal meetings with account executives, team leads, and managers.

✅ Issue policies, COI’s, initiate invoicing, handle claims, and follow up with client inquiries.

ASSUMPTION: Due to the hybrid nature of the position, responsibilities may periodically require on-site presence for meetings and policy audits.

🎯 Required Qualifications

Education: Not specified

Experience: Experience in health insurance (2+ years preferred).

Required Skills:

• Strong communication skills
• Customer service skills
• Policy issuance and claims handling

Preferred Skills:

• Bilingual in Korean and English
• Regulatory compliance knowledge

ASSUMPTION: Strong analytical skills are likely required given the role's emphasis on analyzing account data and ensuring compliance.

💰 Compensation & Benefits

Salary Range: $55,000 - $75,000 per year

Benefits:

• Healthcare benefits
• Flexible hybrid work arrangement
• Professional growth opportunities

Working Hours: 40 hours per week, with some flexibility potentially available due to the hybrid work model.

ASSUMPTION: Benefits may include standard industry offerings such as retirement savings plans, but specific details are not provided.

📌 Applicant Insights

🔍 Company Context

Industry: Staffing and Recruiting, offering IT Consulting and Software Solutions

Company Size: 51-200 employees, suggesting ample resources for career growth yet a personal company culture

Founded: Not specified, but the company is well-established due to its ongoing expansion and reputation in staffing

Company Description:

• Woongjin, Inc. focuses on enriching client services and fostering unique partnerships through staffing and recruitment.
• The company values honesty, passion, and creativity, emphasizing servant leadership and significant client and employee relationships.
• Specializes in various operational domains, including IT solutions and project management.

Company Specialties:

• Staffing and Recruiting
• IT Consultation
• IT Outsourcing

Company Website: http://www.woongjininc.com/

ASSUMPTION: The company likely offers a multicultural environment given its bilingual job postings, appealing to diverse professionals.

📊 Role Analysis

Career Level: Mid-level position requiring a mix of technical and customer service skills

Reporting Structure: Likely reports to a team lead or manager, regularly collaborating with account executives

Work Arrangement: Hybrid model implies a blend of remote and on-site work as required

Growth Opportunities:

• Potential for advancement to senior account management roles
• Learning opportunities in regulatory compliance and policy management
• Expansion of bilingual and multicultural communication skills

ASSUMPTION: Future growth could involve specialization in larger accounts or transition into leadership roles.

🌍 Location & Work Environment

Office Type: Likely a professional office setting

Office Location(s): Buena Park, California

Geographic Context:

• Located in an area with a diverse population, supporting bilingual services
• Proximity to major business hubs and client locations
• Access to a variety of local amenities and services

Work Schedule: Full-time, likely includes flexibility for hybrid work needs

ASSUMPTION: The role may require occasional travel to client sites within the state or region.

💼 Interview & Application Insights

Typical Process:

• Initial application submission and resume review
• First-round interview with HR or recruiting team
• Technical interview focusing on insurance and client service skills

Key Assessment Areas:

• Bilingual proficiency in English and Korean
• Understanding of health insurance policies and compliance
• Effective communication and customer service aptitude

Application Tips:

• Highlight experience with employee benefits and compliance in your resume
• During the interview, demonstrate strong problem-solving abilities
• Prepare to discuss examples of past client interactions and their outcomes

ATS Keywords: Bilingual, Korean, Compliance, Client Service, Health Insurance

ASSUMPTION: Interviews may also assess cultural fit, emphasizing the company's values in service and leadership.

🛠️ Tools & Technologies

• Insurance management software
• CRM tools for client interaction
• Regulatory compliance databases

ASSUMPTION: Familiarity with specific software platforms may be beneficial, though not explicitly stated.

👔 Cultural Fit Considerations

Company Values:

• Commitment to service and leadership
• Focus on ethical business practices
• Emphasis on continuous improvement and learning

Work Style:

• Collaborative and team-oriented
• Proactive problem-solving approach
• Adaptability to hybrid and dynamic work environments

Self-Assessment Questions:

• Am I comfortable working in a bilingual environment?
• Do I have experience providing client services within the insurance industry?
• Am I adaptable to both remote and on-site work demands?

ASSUMPTION: Success may largely depend on alignment with the company's servant leadership and client-first culture.

⚠️ Potential Challenges

• Navigating complex regulatory environments
• Balancing on-site and hybrid work responsibilities
• Managing client expectations across different account statuses
• Meeting compliance under tight deadlines

ASSUMPTION: Given the fast-paced nature of client services, stress and multitasking could be significant factors.

📈 Similar Roles Comparison

• Compared to a standard client service role, this position demands specific bilingual skills
• Greater emphasis on regulatory compliance and account management
• Higher focus on health insurance industry knowledge

ASSUMPTION: Comparable roles may offer different balances between remote and on-site work, affecting job dynamics.

📝 Sample Projects

• Conducting an audit of client insurance policies
• Developing a system for improved client communication flow
• Implementing enhanced compliance procedures

ASSUMPTION: Projects may involve collaboration across departments to ensure comprehensive service delivery.

❓ Key Questions to Ask During Interview

• What are the primary tools used for client account management?
• How does the company support professional development and growth?
• What is the typical career path for someone in this position?
• How does the team handle urgent compliance issues?
• What are the expectations for hybrid work in this role?

ASSUMPTION: Questions should probe both job expectations and cultural alignment given the company's operational values.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant insurance and bilingual experience
• Prepare examples of client service excellence during past roles
• Research Woongjin, Inc's company culture and values thoroughly
• Contact the recruitment team for any clarifications

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.