Employee Benefits Client Service Representative - Bilingual (English/Korean) - Hybrid

📌 Core Information

🔹 Job Title: Employee Benefits Client Service Representative - Bilingual (English/Korean) - Hybrid

🔹 Company: Woongjin, Inc

🔹 Location: Buena Park, California, United States

🔹 Job Type: On-site

🔹 Category: Not specified

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 2-5

🔹 Remote Status: Hybrid

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Analyzing account specific information for underwriter review
• Ensuring regulatory compliance for client accounts
• Assisting with policy management activities (issuance, renewals, endorsements)
• Handling claims and responding to client inquiries

ASSUMPTION: The role primarily focuses on client account management and ensuring adherence to regulatory standards, which suggests an emphasis on detail-oriented work and compliance knowledge.

📋 Key Responsibilities

✅ Analyze account specific information and summarize findings for underwriter review

✅ Research and provide analysis of account information

✅ Assist with submission clearance, rating binders, and policy issuance

✅ Manage cancellations, endorsements, and renewal preparations

✅ Handle invoicing, claims, and client follow-ups as directed by the supervisor

ASSUMPTION: The responsibilities suggest a need for strong organizational skills and the ability to manage multiple tasks in a regulated industry environment.

🎯 Required Qualifications

Education: Not specified

Experience: 2+ years in health insurance is a plus

Required Skills:

• Bilingual proficiency in Korean and English
• Strong communication skills
• Customer service expertise

Preferred Skills:

• Experience in health insurance
• Willingness to learn and grow within the company

ASSUMPTION: Candidates with experience in bilingual contexts are likely favored, emphasizing the company’s focus on serving diverse clientele.

💰 Compensation & Benefits

Salary Range: $55,000 - $75,000 / year

Benefits:

• Standard health insurance and retirement packages (assumed typical benefits)
• Opportunities for professional growth
• Employee training and development

Working Hours: 40 hours per week, hybrid arrangement

ASSUMPTION: The compensation and benefits package is competitive for the area and industry, with room for advancement based on performance.

📌 Applicant Insights

🔍 Company Context

Industry: Staffing and recruiting

Company Size: 51-200 employees, indicating a mid-sized firm with opportunities for close-knit team environments

Founded: Not specified

Company Description:

• Specializes in staffing, recruitment, and IT consulting
• Values innovation, honesty, and creativity
• Focused on developing partnerships and providing value

Company Specialties:

• Staffing and Recruiting
• IT Consultation
• IT Outsourcing

Company Website: http://www.woongjininc.com/

ASSUMPTION: The company prides itself on fostering a culture of trust and respect while providing innovative solutions to its clients.

📊 Role Analysis

Career Level: Mid-level, typically suited for individuals with some industry experience

Reporting Structure: Reports to supervisory positions like team leads or managers

Work Arrangement: Hybrid, balancing remote work with in-person responsibilities

Growth Opportunities:

• Professional development through tailored training sessions
• Opportunities to move into leadership roles
• Potential to influence company policies and practices

ASSUMPTION: The role offers a platform for growth within the company, with a strong emphasis on developing internal talent into leadership positions.

🌍 Location & Work Environment

Office Type: Hybrid with on-site expectations

Office Location(s): Primary location in Buena Park, California

Geographic Context:

• Proximity to major urban centers
• Access to diverse networking opportunities
• Rich cultural and recreational activities

Work Schedule: Standard 40-hour workweek, with flexible work arrangements available depending on client needs

ASSUMPTION: The hybrid model offers flexibility, appealing to those who appreciate balancing office interactions with remote work efficiency.

💼 Interview & Application Insights

Typical Process:

• Initial application via online portal
• Pre-screening interview
• Technical and language proficiency assessment

Key Assessment Areas:

• Language skills in both English and Korean
• Understanding of health insurance and compliance
• Customer service aptitude

Application Tips:

• Highlight bilingual capabilities prominently
• Detail your experience in health insurance
• Demonstrate your commitment to learning and growth

ATS Keywords: Bilingual, Communication, Customer Service, Health Insurance, Regulatory Compliance

ASSUMPTION: The company values effective communicators who can operate seamlessly across cultural and linguistic boundaries.

🛠️ Tools & Technologies

• Insurance processing software
• Customer Relationship Management (CRM) tools
• Standard office productivity software (e.g., Microsoft Office)

ASSUMPTION: Familiarity with these technologies is assumed critical, though specific tools may be unique to client needs.

👔 Cultural Fit Considerations

Company Values:

• Honesty
• Passion
• Creativity

Work Style:

• Collaborative and team-focused
• Open communication encouraged
• Adaptability to change and innovation

Self-Assessment Questions:

• Am I comfortable working in a bilingual environment?
• Can I manage multiple tasks efficiently in a regulated setting?
• How do I contribute to a culture of trust and respect?

ASSUMPTION: The cultural fit will be essential for candidates to thrive in this environment, with emphasis placed on teamwork and trust.

⚠️ Potential Challenges

• Balancing hybrid work dynamics
• Maintaining regulatory compliance in documentation
• Handling complex client service scenarios
• Adapting to evolving industry standards and practices

ASSUMPTION: Potential challenges relate to the need to juggle diverse responsibilities while ensuring high-quality service.

📈 Similar Roles Comparison

• Customer service roles typically do not require bilingual proficiency
• This position provides exposure to specialized areas like employee benefits
• Opportunities for deeper compliance experience than regular customer service roles

ASSUMPTION: This role is uniquely positioned between standard customer services and specialized insurance services, offering diverse growth opportunities.

📝 Sample Projects

• Coordinating comprehensive pre-renewal client meetings
• Implementing claim handling and resolution processes
• Developing compliance reports for regulatory audits

ASSUMPTION: Sample projects could emphasize practical aspects like client interaction and regulatory framework navigation.

❓ Key Questions to Ask During Interview

• What bilingual resources are available to assist in daily tasks?
• How does the company foster career development for this role?
• Can you provide examples of how the company implements its values in client interactions?
• What are the main challenges the company anticipates in this role?
• How does the company measure success in this position?

ASSUMPTION: Interview questions should help candidates assess their fit and understand the company’s support structures for their role development.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Woongjin, Inc. Career Portal
• Ensure your resume highlights bilingual capabilities and customer service experience
• Prepare responses for possible interview scenarios involving both language proficiency and client interactions
• Research the company’s industry standing and recent initiatives
• Follow up with application status inquiries via email

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.