📌 Core Information
🔹 Job Title: Employee Communications Manager
🔹 Company: Visa
🔹 Location: London, United Kingdom
🔹 Job Type: Full-time
🔹 Category: IT Services and IT Consulting
🔹 Date Posted: April 7, 2025
🔹 Experience Level: Mid-Senior level
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Supporting regional executive team in strategic communications and events
- Developing multi-channel campaigns and initiatives for employees
- Collaborating cross-functionally with various teams and stakeholders
- Managing projects and budgets, ensuring message alignment and campaign effectiveness
ASSUMPTION: This role requires a high level of organization, communication, and project management skills to successfully manage multiple priorities and stakeholders.
📋 Key Responsibilities
✅ Supporting the regional executive team to deliver strategic communications and events designed to engage, inspire, enable, and align employees with the company's strategy and priorities.
✅ Supporting communications plans and programs for Visa's culture and transformation initiatives, including the company's Employee Value Proposition (EVP), Visa Leadership Principles, and open and transparent communications.
✅ Partnering with key groups and functions outside of Corporate Communications to support strategic plans and initiatives.
✅ Writing and editing content as needed, including digital copy, intranet articles, draft organizational announcements for partners and leaders, talking points, speaker scripts, event invitations, and presentation slides.
✅ Developing and realizing digital assets in support of campaigns and initiatives, working closely with internal stakeholders and agency partners.
✅ Partnering with and supporting the wider Global and European Corporate Communications team, as well as market communication colleagues in the region, to ensure message alignment and campaign effectiveness.
✅ Supporting internal events, including executive site visits, town halls, annual kick-off, and marquee moments.
✅ Assisting with reporting and tracking metrics to ensure success is measured against campaign and activation goals, as well as highlighting lessons learned and addressing areas for improvement.
✅ Working closely and collaboratively with agency partners and helping manage campaign budgets, ensuring alignment with procurement and contract processes.
✅ When appropriate, supporting the Europe Corporate Communications team in responding to crisis scenarios by undertaking an appropriate communications role and responsibility, ensuring ability to respond out of hours in the most severe crisis scenarios.
✅ Uploading content to internal digital platforms, such as Insite, digital screens, and Engage, and sending employee-wide memos on behalf of the European Leadership Team.
ASSUMPTION: This role requires a high level of adaptability and flexibility, as priorities and projects may change quickly and unexpectedly.
🎯 Required Qualifications
Education: Bachelor's degree in Communications, Marketing, Journalism, or a related field.
Experience: 2-5 years of experience in internal communications, employee engagement, or a related field.
Required Skills:
- Confident communicator with strong oral, written, editing, and presentation skills.
- Ability to work as a team player and collaborate cross-functionally.
- Excellent organizational and project management skills with the ability to juggle multiple priorities in a fast-changing dynamic environment.
- Natural storyteller who can help employees understand the strategic journey the company is on and their role in it.
- Self-starter, who is nimble, flexible, and comfortable working in an environment where priorities can change quickly.
- Skilled in working with PowerPoint, MS Excel, SharePoint, Teams, Viva Engage, etc.
- A desire for continuous learning and an eagerness to accept feedback in order to learn and grow professionally.
Preferred Skills:
- Experience in internal communications/employee engagement.
- Demonstrable understanding of the tech and/or fintech and payment space.
- Experience/understanding of running internal social media channels.
ASSUMPTION: While not explicitly stated, a background in the tech or fintech industry is highly preferred for this role.
💰 Compensation & Benefits
Salary Range: £50,000 - £65,000 per annum (AI-estimated, based on market research and role requirements)
Benefits:
- Competitive benefits package, including health, dental, and vision insurance
- 401(k) or pension plan with company match
- Generous time off and flexible working arrangements
- Employee discounts and perks
Working Hours: Full-time, typically Monday to Friday, 9:00 AM to 5:30 PM, with flexibility for out-of-hours crisis response.
ASSUMPTION: The salary range provided is an estimate based on market research and the role's requirements. Actual salary may vary based on experience and performance.
📌 Applicant Insights
🔍 Company Context
Industry: Visa is a global leader in digital payments, facilitating transactions between consumers, merchants, financial institutions, and government entities across more than 200 countries and territories.
Company Size: Visa has over 27,000 employees worldwide, providing ample opportunities for growth and collaboration.
Founded: Visa was founded in 1958 and has since grown into a publicly-traded company with a strong global presence.
Company Description:
- Visa is a world leader in digital payments, facilitating transactions between consumers, merchants, financial institutions, and government entities across more than 200 countries and territories.
- The company's purpose is to uplift everyone, everywhere by being the best way to pay and be paid.
- Visa offers a wide range of products and services, including credit, debit, prepaid, and commercial payments, as well as currency conversion, fraud protection, and data analytics.
Company Specialties:
- Global payments technology
- Digital payments innovation
- Fraud management and security
- Data analytics and insights
Company Website: Visa Careers
ASSUMPTION: Visa's extensive global presence and diverse product offerings provide ample opportunities for career growth and development.
📊 Role Analysis
Career Level: Mid-Senior level, with opportunities for growth and advancement within the company.
Reporting Structure: This role reports directly to the Head of European Corporate Communications and works closely with various teams and stakeholders across the organization.
Work Arrangement: On-site, with flexibility for remote work during crisis scenarios or as needed.
Growth Opportunities:
- Advancement within the Corporate Communications team or other departments within Visa
- Expanding skills and expertise in internal communications, employee engagement, and related fields
- Gaining experience working with a global organization and cross-functional teams
ASSUMPTION: This role offers significant opportunities for professional growth and development within a large, global organization.
🌍 Location & Work Environment
Office Type: Modern, collaborative office space with state-of-the-art technology and amenities.
Office Location(s): London, United Kingdom
Geographic Context:
- London is a major global financial hub, providing ample opportunities for networking and professional development
- The city offers a vibrant culture, diverse communities, and a high quality of life
- London is well-connected by public transportation, making it easy to commute to and from the office
Work Schedule: Full-time, typically Monday to Friday, with flexibility for out-of-hours crisis response.
ASSUMPTION: The location and work environment provide a dynamic and engaging setting for employees, fostering collaboration and innovation.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video screening with the HR department
- In-depth interviews with the hiring manager and relevant stakeholders
- Background check and offer extension
Key Assessment Areas:
- Communication skills and ability to work effectively with various stakeholders
- Project management and organizational skills
- Cultural fit and alignment with Visa's values and mission
- Problem-solving and adaptability in a fast-paced environment
Application Tips:
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Demonstrate your understanding of Visa's business and the role's requirements in your application materials
- Prepare examples of your communication, project management, and problem-solving skills to discuss during the interview
- Research Visa's company culture and values to ensure a strong cultural fit
ATS Keywords: Employee Communications, Internal Communications, Corporate Communications, Strategic Communications, Event Planning, Project Management, Stakeholder Management, Crisis Communications, Employee Engagement, Tech Industry, Fintech, Payment Industry
ASSUMPTION: The application process may vary depending on the specific needs of the hiring team and the volume of applicants.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint)
- SharePoint and Teams collaboration platforms
- Viva Engage and other internal communication tools
- Crisis communication software and platforms
ASSUMPTION: The tools and technologies required for this role may vary depending on the specific needs of the team and the organization.
👔 Cultural Fit Considerations
Company Values:
- Customer-centric
- Inclusive
- Innovative
- Collaborative
- Integrity
Work Style:
- Fast-paced and dynamic
- Collaborative and team-oriented
- Adaptable and flexible
- Results-driven and focused on delivering impact
Self-Assessment Questions:
- How do you demonstrate Visa's values in your daily work?
- Can you provide an example of a time when you had to adapt quickly to a changing situation or priority?
- How do you approach working with diverse teams and stakeholders to achieve common goals?
ASSUMPTION: Visa's company culture is fast-paced, collaborative, and focused on delivering impact, requiring employees to be adaptable, results-driven, and customer-centric.
⚠️ Potential Challenges
- Managing multiple priorities and stakeholders in a fast-changing environment
- Adapting to new tools, technologies, and processes as the organization evolves
- Balancing the need for strategic, long-term planning with the demands of day-to-day tactical communications
- Ensuring consistent messaging and alignment across various teams, departments, and regions
ASSUMPTION: These challenges are common in a large, global organization with a diverse range of stakeholders and priorities.
📈 Similar Roles Comparison
- Compared to other internal communications roles, this position has a stronger focus on strategic communications and event planning
- In the tech and fintech industries, internal communications roles often require a strong understanding of the industry and its unique challenges and opportunities
- This role offers significant opportunities for career growth and advancement within a large, global organization
ASSUMPTION: While this role shares similarities with other internal communications positions, its focus on strategic communications and event planning sets it apart.
📝 Sample Projects
- Developing and executing a multi-channel campaign to launch a new employee engagement initiative
- Planning and coordinating a large-scale internal event, such as an annual kick-off or town hall, for hundreds of employees
- Creating and distributing regular employee communications updates, such as newsletters or memos, to keep employees informed about the company's strategic priorities and progress
ASSUMPTION: These sample projects illustrate the range of responsibilities and initiatives that an Employee Communications Manager might undertake in this role.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and dynamics within the European Corporate Communications team?
- How does this role fit into the broader organizational structure and strategy for employee communications?
- What are the most pressing challenges facing the company's internal communications efforts, and how can this role help address them?
- What opportunities are there for professional growth and development within this role and the broader organization?
- How does the company support work-life balance and employee well-being, particularly for on-site employees?
ASSUMPTION: These questions are designed to help applicants better understand the role, the team, and the organization, enabling them to make an informed decision about their application.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the Visa careers website
- Tailor your resume and cover letter to highlight your relevant skills and experiences for this role
- Prepare examples of your communication, project management, and problem-solving skills to discuss during the interview
- Research Visa's company culture and values to ensure a strong cultural fit
- Follow up with the hiring manager or HR department one week after submitting your application to confirm receipt and inquire about next steps
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
