Encore Marketing Executive - Westin St. John

📌 Core Information

🔹 Job Title: Encore Marketing Executive - Westin St. John

🔹 Company: Marriott Vacations Worldwide

🔹 Location: The Westin St. John Resort Villas, St. John, USVI

🔹 Job Type: Full-Time

🔹 Category: Hospitality - Marketing

🔹 Date Posted: May 7, 2025

🔹 Experience Level: Entry-Level (0-2 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Promoting brand awareness and engaging with Owners and guests through telemarketing and event invitations
• Managing guest interactions and ensuring adherence to company standards
• Working a flexible schedule, including weekends and holidays
• Performing various physical tasks and lifting items up to 10 lbs

ASSUMPTION: This role requires strong communication skills, attention to detail, and the ability to work well under pressure in a fast-paced environment. Previous customer service or sales experience is a plus.

📋 Key Responsibilities

✅ Promote brand awareness internally and externally through telemarketing calls and event invitations

✅ Make outbound calls to Owners and guests to return vacation packages, book sales presentations, and invite them to special events

✅ Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette

✅ Create spreadsheets to organize information related to Sales and Marketing activities

✅ Enter, retrieve, reconcile, and verify information in software involved in the sales process, and contact appropriate individuals or departments to resolve guest calls, requests, or problems

✅ Assign lead calls or emails to Sales Executives based on online rotation

✅ Welcome and greet guests, anticipate and address their needs, interact with colleagues and guests professionally and promptly, and ensure adherence to quality expectations and standards

✅ Always follow company policies and safety procedures

ASSUMPTION: The role involves a mix of customer-facing and administrative tasks, requiring strong organizational skills and the ability to multitask.

🎯 Required Qualifications

Education: High school diploma or equivalent (GED)

Experience: 0-2 years of relevant experience in customer service, sales, or a related field

Required Skills:

• Excellent communication skills, both verbal and written
• Strong organizational skills and attention to detail
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Ability to work well under pressure and in a fast-paced environment
• Fluency in English

Preferred Skills:

• Previous experience in the hospitality industry
• Bilingual or multilingual skills
• Experience with CRM software

ASSUMPTION: While a college degree is not required, candidates with a degree in Hospitality, Marketing, or a related field may be given preference.

💰 Compensation & Benefits

Salary Range: $25,000 - $30,000 per year (Estimated based on industry standards for entry-level marketing roles in the hospitality industry)

Benefits:

• Medical, Dental, and Vision insurance
• 401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling and Family Support
• Growth and Development Opportunities

Working Hours: Full-time, 40 hours per week, with a flexible schedule that includes weekends and holidays

ASSUMPTION: The salary range is an estimate based on industry standards and may vary depending on the candidate's qualifications and experience.

📌 Applicant Insights

🔍 Company Context

Industry: Hospitality - Marriott Vacations Worldwide is a leading global hospitality company that offers vacation ownership, residential resort, and vacation exchange programs

Company Size: Large (10,001+ employees) - Marriott Vacations Worldwide offers part-time and full-time careers at more than 100 resorts worldwide, providing ample opportunities for growth and development

Founded: 1984 (as a division of Marriott International, Inc.)

Company Description:

• Marriott Vacations Worldwide encompasses a diverse portfolio of businesses and a distinctive family of brands
• Innovation, integrity, and excellence are the core values that drive the company forward
• The company puts customers at the center of every decision and holds itself to the highest standards of integrity and excellence

Company Specialties:

• Hospitality
• Travel
• Leisure Travel
• Vacation Ownership
• Customer Service
• Resort Operations
• Sales
• Marketing
• Corporate
• Finance
• Accounting
• IT
• Call Center
• CSR
• and Timeshare

Company Website: Marriott Vacations Worldwide

ASSUMPTION: Marriott Vacations Worldwide is a well-established company with a strong reputation in the hospitality industry, offering a wide range of career opportunities and benefits.

📊 Role Analysis

Career Level: Entry-Level (0-2 years of experience)

Reporting Structure: This role reports directly to the Marketing Manager at the Westin St. John Resort Villas

Work Arrangement: On-site, with a flexible schedule that includes weekends and holidays

Growth Opportunities:

• Advancement to Marketing Coordinator or similar role
• Transfer to other Marriott Vacations Worldwide properties or departments
• Professional development and training opportunities

ASSUMPTION: This entry-level role offers opportunities for growth and development within the company, as well as the chance to gain valuable experience in the hospitality industry.

🌍 Location & Work Environment

Office Type: Resort setting at The Westin St. John Resort Villas

Office Location(s): St. John, USVI

Geographic Context:

• The Westin St. John Resort Villas is located on the island of St. John in the U.S. Virgin Islands
• The resort offers beautiful beaches, water activities, and nearby attractions
• The island has a tropical climate, with warm temperatures year-round

Work Schedule: Full-time, with a flexible schedule that includes weekends and holidays

ASSUMPTION: The resort setting offers a unique work environment with opportunities to interact with guests from around the world and enjoy the beauty of the island.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screen with the Hiring Manager
• In-person or virtual interview with the Marketing Manager and other team members
• Background check and drug screening (if required)
• Job offer and onboarding

Key Assessment Areas:

• Communication skills and phone presence
• Customer service and sales skills
• Organization and time management
• Problem-solving and multitasking abilities
• Familiarity with the hospitality industry and Marriott Vacations Worldwide

Application Tips:

• Tailor your resume and cover letter to highlight relevant experience and skills for this role
• Demonstrate your enthusiasm for the hospitality industry and Marriott Vacations Worldwide
• Prepare examples of your customer service and sales skills, as well as your ability to work well under pressure

ATS Keywords: Marketing Executive, Encore, Westin St. John, Telemarketing, Customer Service, Sales, Hospitality, Resort, Guest Relations, Brand Awareness

ASSUMPTION: The application process may vary depending on the specific needs of the company and the candidate pool.

🛠️ Tools & Technologies

• Microsoft Office Suite (Word, Excel, PowerPoint)
• CRM software (e.g., Salesforce, Zoho CRM)
• Property management software (e.g., Opera, OnQ)
• Telephone and email communication tools

ASSUMPTION: The specific tools and technologies used may vary depending on the property and department.

👔 Cultural Fit Considerations

Company Values:

• Innovation
• Integrity
• Excellence

Work Style:

• Customer-focused
• Collaborative
• Adaptable and flexible

Self-Assessment Questions:

• Do you have strong communication skills and the ability to work well under pressure?
• Are you passionate about providing exceptional customer service and creating memorable experiences?
• Can you thrive in a fast-paced, dynamic work environment with a flexible schedule?

ASSUMPTION: Marriott Vacations Worldwide values employees who are passionate about customer service, innovative, and committed to excellence.

⚠️ Potential Challenges

• Working a flexible schedule, including weekends and holidays
• Dealing with difficult or upset guests and finding creative solutions to their problems
• Meeting and exceeding sales targets and performance metrics
• Adapting to a fast-paced, dynamic work environment

ASSUMPTION: These challenges can be overcome with strong communication skills, a customer-focused mindset, and a willingness to adapt and learn.

📈 Similar Roles Comparison

• This role is similar to a Marketing Coordinator or Customer Service Representative in the hospitality industry
• However, this role is unique in its focus on telemarketing and event invitations to promote brand awareness and engage with Owners and guests
• Career paths may include advancement to Marketing Manager or other leadership roles within the company

ASSUMPTION: While this role shares similarities with other marketing and customer service roles in the hospitality industry, it is unique in its focus on telemarketing and event invitations.

📝 Sample Projects

• Planning and executing a successful marketing campaign to promote a new resort amenity or service
• Developing and implementing a customer referral program to increase brand awareness and drive sales
• Analyzing customer data to identify trends and opportunities for targeted marketing campaigns

ASSUMPTION: These sample projects demonstrate the range of responsibilities and initiatives that a Marketing Executive might undertake in this role.

❓ Key Questions to Ask During Interview

• What are the key priorities for this role in the first 30, 60, and 90 days?
• How does this role contribute to the overall marketing strategy and goals of the resort and the company?
• What opportunities are there for professional development and growth within the company?
• How does the company support work-life balance for employees with flexible schedules?
• What are the most challenging aspects of this role, and how can I best prepare to succeed in them?

ASSUMPTION: These questions demonstrate a proactive and engaged approach to the role and the company, and can help you better understand the expectations and opportunities for growth.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight relevant experience and skills for this role
• Prepare examples of your customer service and sales skills, as well as your ability to work well under pressure
• Follow up with the Hiring Manager one week after submitting your application to inquire about the status of your application

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.