End-User Content Manager - EY Global Delivery Services

📌 Core Information

🔹 Job Title: End-User Content Manager - EY Global Delivery Services

🔹 Company: EY (Ernst & Young)

🔹 Location: Caba, La Union, Philippines

🔹 Job Type: On-site, Full-time

🔹 Category: Business Consulting and Services

🔹 Date Posted: April 15, 2025

🔹 Experience Level: Mid-level (2-5 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Managing content for end-users to ensure relevance and accessibility
• Collaborating with various teams to enhance user experience
• Working in a global environment with a leading professional services firm
• Opportunities for career growth and development within the organization

ASSUMPTION: The role involves a significant amount of stakeholder management and cross-functional collaboration, requiring strong communication and interpersonal skills.

📋 Key Responsibilities

✅ Manage and curate content for end-users to ensure it is relevant, up-to-date, and accessible

✅ Collaborate with various teams, such as marketing, IT, and business units, to enhance user experience and drive content strategy

✅ Stay updated with digital content trends and best practices, and apply them to improve content management

✅ Analyze user data and feedback to inform content decisions and improve user experience

✅ Manage content projects and workflows, ensuring deadlines are met and quality standards are maintained

ASSUMPTION: The role may require occasional content creation or editing, depending on the specific needs of the team and organization.

🎯 Required Qualifications

Education: Bachelor's degree in Communications, Marketing, Library Science, or a related field

Experience: 2-5 years of experience in content management, digital content strategy, or a related role

Required Skills:

• Proven experience in content management and digital content strategy
• Strong understanding of user needs and behaviors
• Excellent communication and interpersonal skills
• Ability to work collaboratively with cross-functional teams
• Familiarity with content management systems (CMS) and digital content tools

Preferred Skills:

• Experience with Adobe Experience Manager (AEM) or similar enterprise-level CMS
• Knowledge of HTML, CSS, and JavaScript
• Fluency in multiple languages

ASSUMPTION: While not explicitly stated, proficiency in English is likely required for this role due to the global nature of the organization and the need to communicate with diverse teams and stakeholders.

💰 Compensation & Benefits

Salary Range: The salary range for this role is estimated to be PHP 500,000 - 800,000 per year, based on industry standards for mid-level content management roles in the Philippines. This range may vary depending on the candidate's experience and qualifications.

Benefits:

• Health insurance and wellness programs
• Retirement savings plans
• Employee assistance programs
• Learning and development opportunities
• Global mobility opportunities

Working Hours: The role requires working standard office hours, with some flexibility to accommodate team meetings and deadlines. Occasional overtime may be required to meet project deadlines.

ASSUMPTION: The salary range provided is an estimate based on market research and may vary depending on the candidate's experience and qualifications. The benefits listed are based on EY's standard employee benefits package, but may vary depending on the candidate's location and employment status.

📌 Applicant Insights

🔍 Company Context

Industry: EY is a global leader in assurance, tax, transaction, and advisory services. The company operates in the professional services industry, serving clients in various sectors, including financial services, energy, and technology.

Company Size: EY is a large organization with over 284,000 employees globally. This size offers opportunities for career growth and exposure to diverse projects and clients.

Founded: EY was founded in 1989, following the merger of Ernst & Whinney and Arthur Young & Co. The company has a rich history and extensive global presence.

Company Description:

• EY is committed to building a better working world by creating long-term value for clients, people, and society
• The company focuses on delivering exceptional client service, innovation, and quality in its services
• EY fosters a culture of inclusivity, collaboration, and continuous learning

Company Specialties:

• Assurance services
• Tax services
• Transaction advisory services
• Consulting services

Company Website: http://www.ey.com

ASSUMPTION: EY's global presence and diverse client base offer unique opportunities for professionals seeking international exposure and career growth.

📊 Role Analysis

Career Level: This role is at the mid-level of the career ladder, offering opportunities for growth and development within the organization.

Reporting Structure: The End-User Content Manager may report to the Head of Content or a similar role within the organization's content or digital team.

Work Arrangement: The role is on-site, with some flexibility for remote work depending on the team's needs and the employee's performance.

Growth Opportunities:

• Progression to a senior or management role within the content or digital team
• Transition to a related role, such as UX design or content strategy, within the organization
• Opportunities for international assignments or secondments

ASSUMPTION: The specific growth opportunities available will depend on the candidate's performance, the organization's needs, and the broader market conditions.

🌍 Location & Work Environment

Office Type: EY's offices are typically modern, professional environments with collaborative workspaces and amenities to support employee well-being.

Office Location(s): The role is based in Caba, La Union, Philippines, with the possibility of occasional travel to other EY offices or client sites.

Geographic Context:

• The Philippines is a tropical country with a diverse culture and a growing economy
• Caba, La Union, is a coastal city with a population of approximately 33,000 people
• The city offers a mix of urban and rural environments, with access to beaches, mountains, and other natural attractions

Work Schedule: The role requires working standard office hours, with some flexibility for remote work and occasional overtime to meet project deadlines.

ASSUMPTION: The specific work environment and schedule may vary depending on the team's needs, the candidate's preferences, and the broader market conditions.

💼 Interview & Application Insights

Typical Process:

• Online application and resume screening
• Phone or video screening interview
• On-site or virtual interview with the hiring manager and/or team members
• Background check and offer extension

Key Assessment Areas:

• Content management skills and experience
• Understanding of user needs and behaviors
• Communication and interpersonal skills
• Collaboration and teamwork skills
• Problem-solving and analytical skills

Application Tips:

• Tailor your resume and cover letter to highlight your relevant content management experience and skills
• Provide specific examples of your content management achievements and the impact you've made in previous roles
• Demonstrate your understanding of EY's business and the role's requirements in your application materials

ATS Keywords: Content management, digital content strategy, user experience, cross-functional collaboration, stakeholder management, CMS, Adobe Experience Manager, HTML, CSS, JavaScript

ASSUMPTION: The application process and interview questions may vary depending on the specific needs of the team and the broader market conditions.

🛠️ Tools & Technologies

• Adobe Experience Manager (AEM) or similar enterprise-level CMS
• Content management systems (CMS)
• Digital content tools
• Microsoft Office Suite
• Project management tools (e.g., Asana, Jira, Trello)

ASSUMPTION: The specific tools and technologies used may vary depending on the team's needs and the broader market conditions.

👔 Cultural Fit Considerations

Company Values:

• Respect
• Integrity
• Teamwork
• Quality
• Inclusivity

Work Style:

• Collaborative and inclusive
• Focused on delivering exceptional client service
• Committed to continuous learning and improvement
• Adaptable and responsive to change

Self-Assessment Questions:

• Do you thrive in a collaborative, team-based environment?
• Are you committed to delivering exceptional client service and quality in your work?
• Do you embrace continuous learning and adaptability in your approach to work?

ASSUMPTION: EY values diversity and inclusion, and seeks candidates who can contribute to a positive, respectful, and collaborative work environment.

⚠️ Potential Challenges

• The role may require managing multiple content projects and deadlines simultaneously
• Occasional travel may be required to meet client needs or attend team meetings
• The role may involve working with diverse teams and stakeholders, requiring strong communication and interpersonal skills
• The role may require occasional work outside of standard office hours to meet project deadlines

ASSUMPTION: The specific challenges of the role may vary depending on the team's needs, the candidate's preferences, and the broader market conditions.

📈 Similar Roles Comparison

• Compared to a Content Strategist role, this role places more emphasis on content management and less on content creation and strategy development
• Compared to a UX Designer role, this role focuses more on content management and less on user experience design and research
• Compared to a Content Manager role in a smaller organization, this role offers opportunities for career growth and exposure to a larger, more diverse client base

ASSUMPTION: The specific comparisons and differences between this role and related roles may vary depending on the organization's needs and the broader market conditions.

📝 Sample Projects

• Managing a content migration project from an outdated CMS to Adobe Experience Manager
• Conducting a content audit and developing a content strategy to improve user experience and SEO
• Collaborating with a UX design team to create and implement a new content model for a client website

ASSUMPTION: The specific projects and tasks associated with this role may vary depending on the team's needs, the candidate's preferences, and the broader market conditions.

❓ Key Questions to Ask During Interview

• What are the key priorities for this role in the first 30 days?
• How does this role fit into the broader content and digital strategy of the organization?
• What are the most challenging aspects of this role, and how have previous incumbents approached them?
• What opportunities are there for professional development and growth within the organization?
• How does the team collaborate and communicate to ensure content quality and consistency?

ASSUMPTION: The specific questions to ask during the interview may vary depending on the candidate's needs, the team's needs, and the broader market conditions.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant content management experience and skills
• Prepare for the interview by researching EY's business and the role's requirements
• Follow up with the hiring manager after the interview to express your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.