📌 Core Information
🔹 Job Title: Enterprise Content Analyst
🔹 Company: LSEG
🔹 Location: Colombo, Sri Lanka
🔹 Job Type: Full-Time
🔹 Category: Financial Services
🔹 Date Posted: 2025-04-28
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Creating and maintaining engaging content for global colleagues
- Improving user experience and promoting a self-service culture
- Collaborating with the knowledge manager to ensure content accuracy
- Transforming complex data into simple, logical steps for users
ASSUMPTION: This role requires strong writing skills and the ability to adapt content for diverse audiences. Familiarity with knowledge management systems like ServiceNow is beneficial.
📋 Key Responsibilities
✅ Create and update content using standard templates and components, including assigning tags, identifying keywords, and capturing metadata
✅ Adhere to publishing standards and guidelines
✅ Write knowledge content, user guides, and policies in a clear, concise, and user-friendly format
✅ Review and validate information to ensure content is relevant, up-to-date, and searchable for multiple audiences
✅ Collaborate with the knowledge manager to ensure content accuracy and alignment with publishing guidelines
✅ Transform data into logical steps to simplify complex descriptions for seamless user journeys
✅ Verify that written content addresses frequently asked questions and provides instructions for problem-solving and troubleshooting
✅ Update and revise content based on feedback, analytics, and user behaviors to support continuous improvement
✅ Implement SEO best practices to improve content visibility and search engine rankings
✅ Respond positively to feedback from stakeholders to enhance the user experience
✅ Handle workload and multiple tasks efficiently to improve performance
ASSUMPTION: This role requires strong attention to detail, organizational skills, and the ability to work collaboratively in a team environment.
🎯 Required Qualifications
Education: Bachelor’s degree in communications, marketing, or a related field
Experience: Minimum of 3-5 years of experience in content writing, content management, or a related role
Required Skills:
- Exceptional writing skills, with the ability to tailor content for diverse audiences and purposes
- Creativity and problem-solving abilities
- Familiarity with knowledge management within ServiceNow
- Knowledge of metadata and SEO best practices
- Strong time management skills
- Ability to work collaboratively in a team environment
- Keen attention to detail and strong organizational skills
Preferred Skills:
- Fluency in additional languages
- Experience with content management systems
ASSUMPTION: While not explicitly stated, proficiency in English is likely required for this role.
💰 Compensation & Benefits
Salary Range: The salary range for this role in Sri Lanka typically falls between LKR 1,500,000 - LKR 2,500,000 per annum, based on industry standards and experience level. However, the provided job listing does not specify salary information.
Benefits:
- Healthcare
- Retirement Planning
- Paid Volunteering Days
- Wellbeing Initiatives
Working Hours: Full-time, with standard office hours (Monday-Friday, 9:00 AM - 5:30 PM)
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles in Sri Lanka. Actual salary may vary based on individual qualifications and company policy.
📌 Applicant Insights
🔍 Company Context
Industry: Financial Services. LSEG is a global financial markets infrastructure and data provider, driving financial stability, empowering economies, and enabling customers to create sustainable growth.
Company Size: 10,001+ employees. As a large organization, LSEG offers a wealth of opportunities for growth and development.
Founded: LSEG was founded in 1698 and has since grown into a global leader in its industry.
Company Description:
- LSEG is a diversified international markets infrastructure business, earning its clients' trust for over 300 years.
- The company offers unrivaled access to international capital markets through its high-performance technology solutions.
- LSEG's open access model provides unparalleled partnership, flexibility, stability, and support across all its businesses.
Company Specialties:
- Capital Markets
- Post-Trade Services
- Information Services
- Technology Services
Company Website: www.lseg.com
ASSUMPTION: LSEG's extensive experience and global presence make it an attractive employer for those seeking a stable and well-established organization.
📊 Role Analysis
Career Level: Mid-level. This role requires a balance of technical skills and industry knowledge, making it suitable for professionals with 2-5 years of experience.
Reporting Structure: The Enterprise Content Analyst will report directly to the Knowledge Manager.
Work Arrangement: On-site. This role requires regular on-site presence to collaborate effectively with the team and stakeholders.
Growth Opportunities:
- Progression to senior content roles or management positions within the content team
- Expansion into related fields, such as information architecture or user experience design
- Opportunities to work on high-impact projects and gain exposure to senior leadership
ASSUMPTION: LSEG's large size and global presence offer numerous growth opportunities for motivated and talented individuals.
🌍 Location & Work Environment
Office Type: Corporate office. LSEG's Colombo office is a modern, professional environment with a collaborative culture.
Office Location(s): 10 Paternoster Square, London, England EC4M 7DX, GB
Geographic Context:
- Colombo is the commercial capital and largest city in Sri Lanka, with a population of over 750,000.
- The city is known for its vibrant culture, historic sites, and modern infrastructure.
- Colombo offers a mix of urban and suburban living options, with a cost of living that is generally lower than in major Western cities.
Work Schedule: Standard office hours, Monday-Friday, with flexibility for occasional remote work or adjusted hours as needed.
ASSUMPTION: Colombo's vibrant culture and lower cost of living make it an attractive location for both local and international candidates.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-depth interviews with the hiring manager and team members
- Final interview with senior leadership
Key Assessment Areas:
- Writing skills and ability to adapt content for diverse audiences
- Problem-solving abilities and creativity
- Familiarity with knowledge management systems and SEO best practices
- Collaboration and teamwork skills
Application Tips:
- Tailor your resume to highlight relevant skills and experiences, such as content writing, knowledge management, and SEO.
- Prepare a portfolio of your best work, showcasing your ability to create engaging and informative content.
- Be ready to discuss your approach to problem-solving and provide examples of how you've adapted content for different audiences in the past.
ATS Keywords: Content Writing, Content Management, SEO, Knowledge Management, Time Management, Collaboration, Attention to Detail, Organizational Skills, Creativity, Problem Solving
ASSUMPTION: LSEG's recruitment process is likely to be competitive, with a focus on assessing candidates' technical skills and cultural fit.
🛠️ Tools & Technologies
- ServiceNow
- Microsoft Office Suite
- Content Management Systems (e.g., Adobe Experience Manager, Sitecore)
ASSUMPTION: Familiarity with ServiceNow and other relevant content management systems is essential for this role.
👔 Cultural Fit Considerations
Company Values:
- Integrity: Upholding the highest standards of ethical behavior and professionalism
- Partnership: Collaborating with clients, colleagues, and stakeholders to drive success
- Excellence: Pursuing continuous improvement and delivering outstanding results
- Change: Embracing innovation and transformation to stay ahead in a dynamic industry
Work Style:
- Collaborative: Working closely with team members and stakeholders to achieve common goals
- Adaptable: Thriving in a fast-paced, dynamic environment and responding positively to change
- Proactive: Taking initiative to identify and solve problems, and driving continuous improvement
Self-Assessment Questions:
- How do you ensure that your content is accurate, up-to-date, and relevant to diverse audiences?
- Can you provide an example of a time when you had to adapt your writing style to suit a specific audience or purpose?
- How do you approach problem-solving and continuous improvement in your work?
ASSUMPTION: LSEG values candidates who demonstrate strong cultural fit with its core values and work style preferences.
⚠️ Potential Challenges
- Managing multiple tasks and deadlines in a fast-paced, dynamic environment
- Adapting to changes in content management systems or publishing guidelines
- Ensuring content accuracy and relevance in a global organization with diverse audiences
- Balancing the need for creativity and innovation with adherence to publishing standards and guidelines
ASSUMPTION: These challenges can be overcome with strong organizational skills, adaptability, and a proactive approach to problem-solving.
📈 Similar Roles Comparison
- This role differs from related positions, such as Content Strategist or Information Architect, in its focus on creating and maintaining content for a global audience within a specific knowledge management system.
- Industry-specific context: LSEG's global presence and diverse client base require a strong understanding of international capital markets and financial services.
- Career path comparison: This role can serve as a stepping stone to senior content roles, management positions, or related fields such as information architecture or user experience design.
ASSUMPTION: Understanding the unique aspects of this role and its industry context can help candidates tailor their applications and prepare for interviews.
📝 Sample Projects
- Developing a comprehensive user guide for a new ServiceNow module, including step-by-step instructions and visual aids
- Creating a series of knowledge articles addressing frequently asked questions about LSEG's products and services, tailored to different audience segments
- Collaborating with the knowledge manager to update and optimize existing content based on user feedback and analytics
ASSUMPTION: These sample projects demonstrate the range of responsibilities and required skills for the Enterprise Content Analyst role at LSEG.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and dynamics within the content team?
- How does the content team collaborate with other departments, such as marketing or product management?
- What opportunities are there for professional development and growth within the content team or wider organization?
- How does LSEG support work-life balance for its employees?
- Can you provide an example of a recent content project that required significant adaptation or innovation?
ASSUMPTION: Asking thoughtful questions during the interview process can help candidates assess the role and company culture, and demonstrate their interest and engagement.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight relevant skills and experiences, such as content writing, knowledge management, and SEO.
- Prepare a portfolio of your best work, showcasing your ability to create engaging and informative content.
- Be ready to discuss your approach to problem-solving and provide examples of how you've adapted content for different audiences in the past.
- Follow up with the hiring manager one week after submitting your application to express your continued interest in the role.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
