Enterprise Content Analyst

📌 Core Information

🔹 Job Title: Enterprise Content Analyst

🔹 Company: LSEG (London Stock Exchange Group)

🔹 Location: Bucharest, Romania

🔹 Job Type: Full-Time

🔹 Category: Financial Services

🔹 Date Posted: April 30, 2025

🔹 Experience Level: Mid-Senior level (2-5 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Creating and maintaining colleague-facing knowledge articles and user guides on ServiceNow
• Improving user experience and promoting a self-service culture within the organization
• Collaborating with the knowledge manager to ensure content accuracy and alignment with publishing guidelines
• Transforming complex data into logical steps for seamless user journeys
• Handling workload and multiple tasks efficiently to improve performance

ASSUMPTION: This role requires a high level of attention to detail, strong organizational skills, and the ability to work collaboratively in a team environment.

📋 Key Responsibilities

✅ Create and update content using standard templates and components, including assigning tags, identifying keywords, and capturing metadata

✅ Adhere to publishing standards and guidelines

✅ Write knowledge content, user guides, and policies in a clear, concise, and user-friendly format that conforms to publishing guidelines

✅ Review and validate information to ensure content is relevant, up-to-date, and searchable for multiple audiences

✅ Transform data into logical steps to simplify complex descriptions for seamless user journeys

✅ Verify that written content addresses frequently asked questions and provides instructions for problem-solving and troubleshooting

✅ Update and revise content based on feedback, analytics, and user behaviors to support continuous improvement

✅ Implement SEO standard methodologies to improve content visibility and search engine rankings

✅ Respond positively to feedback from stakeholders to enhance the user experience

✅ Handle workload and multiple tasks efficiently to improve performance

ASSUMPTION: The role may require occasional overtime or working on projects with tight deadlines.

🎯 Required Qualifications

Education: Bachelor’s degree in communications, marketing, or a related field

Experience: Minimum 3 years of experience in content writing, content management, or a related role

Required Skills:

• Exceptional writing skills, with the ability to tailor content for diverse audiences and purposes
• Creativity and problem-solving abilities, with the capacity to act spontaneously, decisively, and flexibly, using sound judgment to produce engaging content efficiently
• Familiarity with knowledge management within ServiceNow, including the ability to select appropriate components and adhere to organizational guidelines
• Knowledge of metadata and SEO standard methodologies
• Strong time management skills, with the ability to handle and deliver multiple projects within tight deadlines
• Ability to work collaboratively in a team environment
• Keen attention to detail and strong organizational skills

Preferred Skills:

• Experience with ServiceNow or similar knowledge management platforms
• Fluency in multiple languages

ASSUMPTION: Candidates with experience in financial services or related industries may have an advantage in understanding the context of the content they will be creating.

💰 Compensation & Benefits

Salary Range: €35,000 - €45,000 per year (Estimated, based on industry standards for mid-level content roles in Bucharest)

Benefits:

• Healthcare
• Retirement Planning
• Paid Volunteering Days
• Wellbeing Initiatives

Working Hours: Full-time (40 hours per week), with flexibility for occasional overtime or project-based work

ASSUMPTION: The salary range provided is an estimate based on industry standards for mid-level content roles in Bucharest. Actual salary may vary based on the candidate's experience and skills.

📌 Applicant Insights

🔍 Company Context

Industry: Financial Services. LSEG is a global leader in financial markets infrastructure, providing capital formation, intellectual property, and risk and balance sheet management services.

Company Size: 10,001+ employees. As a large organization, LSEG offers a wide range of opportunities for career growth and development.

Founded: LSEG has a long history dating back over 300 years, with a strong reputation for customer-focused excellence.

Company Description:

• LSEG offers a comprehensive suite of trusted financial market infrastructure services, including capital markets, post-trade services, information services, and technology services
• The company enables businesses and economies worldwide to fund innovation, manage risk, and create jobs
• LSEG is committed to driving financial stability, empowering economies, and enabling customers to create sustainable growth

Company Specialties:

• Capital Markets
• Post-Trade Services
• Information Services
• Technology Services

Company Website: www.lseg.com

ASSUMPTION: LSEG's global presence and diverse range of services provide ample opportunities for career growth and development within the organization.

📊 Role Analysis

Career Level: Mid-Senior level. This role offers opportunities for career progression within the content management or related fields.

Reporting Structure: The Enterprise Content Analyst will report directly to the Knowledge Manager or a similar role within the organization.

Work Arrangement: On-site, with occasional flexibility for remote work or hybrid arrangements, depending on project requirements and team preferences.

Growth Opportunities:

• Progression to senior content management roles within LSEG
• Expansion into related fields, such as user experience design, information architecture, or content strategy
• Opportunities to work on high-impact projects and collaborate with cross-functional teams

ASSUMPTION: The specific growth opportunities available will depend on the candidate's skills, experience, and performance in the role.

🌍 Location & Work Environment

Office Type: Modern, collaborative workspaces with a focus on employee well-being and productivity.

Office Location(s): Bucharest, Romania. The specific office address is 10 Iuliu Maniu Boulevard, Bucharest.

Geographic Context:

• Bucharest is the capital and largest city of Romania, with a population of approximately 1.8 million people
• The city is known for its vibrant culture, rich history, and diverse dining and entertainment options
• Bucharest offers a mix of traditional and modern architecture, with a growing tech industry and startup scene

Work Schedule: Standard business hours, with flexibility for occasional overtime or project-based work.

ASSUMPTION: The work environment at LSEG is collaborative and inclusive, with a focus on employee well-being and professional development.

💼 Interview & Application Insights

Typical Process:

• Online application and resume screening
• Phone or video call interview with the hiring manager or HR representative
• On-site or virtual interview with the team or relevant stakeholders
• Background check and offer extension

Key Assessment Areas:

• Writing and content creation skills
• Attention to detail and organizational skills
• Collaboration and teamwork abilities
• Problem-solving and adaptability

Application Tips:

• Tailor your resume and cover letter to highlight your relevant skills and experiences for this role
• Provide examples of your content creation work, such as blog posts, articles, or case studies
• Demonstrate your understanding of the role and LSEG's mission and values in your application materials
• Prepare for interview questions that focus on your writing and content creation skills, as well as your ability to work collaboratively in a team environment

ATS Keywords: Content creation, content management, knowledge management, ServiceNow, SEO, user experience, self-service culture, stakeholder communication, attention to detail, organizational skills, collaboration, problem-solving, adaptability

ASSUMPTION: The application process at LSEG is designed to assess the candidate's skills, experiences, and cultural fit for the role and the organization.

🛠️ Tools & Technologies

• ServiceNow
• Microsoft Office Suite (Word, Excel, PowerPoint)
• Content management systems (CMS) and related tools
• SEO tools and platforms

ASSUMPTION: The specific tools and technologies required for this role may vary depending on the projects and tasks assigned.

👔 Cultural Fit Considerations

Company Values:

• Integrity: Upholding the highest standards of ethical and professional behavior
• Partnership: Building strong, long-lasting relationships with clients, colleagues, and other stakeholders
• Excellence: Striving for the highest standards in all aspects of our work
• Change: Embracing and driving positive change within the organization and the industry

Work Style:

• Collaborative: Working closely with team members and stakeholders to achieve common goals
• Adaptable: Responding positively to feedback and making necessary adjustments to content and processes
• Proactive: Taking initiative to identify and solve problems, and anticipating the needs of users and stakeholders

Self-Assessment Questions:

• How do you ensure that your content meets the highest standards of quality and accuracy?
• Can you provide an example of a time when you had to adapt your content or approach to meet the needs of a specific audience or stakeholder?
• How do you prioritize and manage multiple tasks and projects within tight deadlines?

ASSUMPTION: LSEG values candidates who are a strong cultural fit for the organization, with a focus on integrity, partnership, excellence, and change.

⚠️ Potential Challenges

• Managing multiple projects and deadlines simultaneously
• Adapting to changes in content requirements or publishing guidelines
• Ensuring the accuracy and relevance of content in a dynamic and evolving work environment
• Balancing the need for creativity and innovation with adherence to publishing standards and guidelines

ASSUMPTION: The specific challenges of this role may vary depending on the projects and tasks assigned, as well as the candidate's skills and experiences.

📈 Similar Roles Comparison

• Compared to related roles, such as Content Manager or Information Architect, the Enterprise Content Analyst role focuses more on day-to-day content creation and maintenance, rather than strategic planning or user experience design
• In the context of the financial services industry, this role requires a strong understanding of the organization's products, services, and target audience, as well as relevant industry trends and regulations
• Career progression in this role may involve expanding into related fields, such as user experience design, information architecture, or content strategy, or moving into senior content management roles within LSEG

ASSUMPTION: The specific comparisons and career paths available will depend on the candidate's skills, experiences, and performance in the role.

📝 Sample Projects

• Developing a comprehensive user guide for a new ServiceNow module or feature
• Creating a series of knowledge articles to address frequently asked questions about the organization's products or services
• Updating and optimizing existing content to improve search visibility and user experience

ASSUMPTION: The specific projects assigned may vary depending on the organization's needs and the candidate's skills and experiences.

❓ Key Questions to Ask During Interview

• Can you describe the team structure and dynamics for this role?
• How does this role fit into the organization's overall content strategy and roadmap?
• What are the most pressing content priorities and challenges facing the team currently?
• How does LSEG support the professional development and growth of its content management team members?
• What are the key performance indicators (KPIs) for this role, and how will my success be measured?

ASSUMPTION: Asking thoughtful and insightful questions during the interview process demonstrates your interest in and understanding of the role and the organization.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant skills and experiences for this role
• Prepare for interview questions that focus on your writing and content creation skills, as well as your ability to work collaboratively in a team environment
• If selected for an interview, be prepared to provide examples of your content creation work and discuss your approach to content strategy and user experience
• Follow up with the hiring manager or HR representative within one week of your interview to inquire about the status of your application

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.