🔹 Job Title: Enterprise Customer Account Specialist / Billing Specialist (Hybrid - Nightshift)
🔹 Company: Comcast
🔹 Location: Philippines - Pasig City, Ortigas Center Glas Tower
🔹 Job Type: Full-Time
🔹 Category: Telecommunications
🔹 Date Posted: July 4, 2025
🔹 Experience Level: 2-5 Years
🔹 Remote Status: Hybrid (Nightshift)
Key aspects of this role include:
ASSUMPTION: This role requires a strong focus on customer advocacy, attention to detail, and the ability to work effectively with various internal teams.
✅ Provide onboarding support, including developing introductory materials to billing and payment systems
✅ Act as a billing representative for Comcast
✅ Manage a weekly/monthly/quarterly summary billing report containing open disputes, credits, back-dated charges, audit findings, and customer support resolution statistics
✅ Prepare weekly/monthly/quarterly account review presentations for both internal and external stakeholders
✅ Complete monthly billing comparison review between internal systems to ensure the customer receives a clean invoice, free of billing errors
✅ Act as a direct contact to resolve basic billing questions, offer payment options, and invoice walkthroughs, as well as specific charge-related questions
✅ Act as the mediator for all billing dispute resolutions, including receipt of dispute, validation research, credit/change submission, and root cause analysis
✅ Perform general root cause analysis for internal process gaps related to billing
✅ Complete proactive audits across all source systems, billing systems, and contracts to ensure invoice accuracy month over month
✅ Activate billing for sites that have not been started properly within 90 days of installation
✅ Serve as a customer invoice advocate – introduce and answer questions about invoices, billing platforms, etc.
✅ Process change of ownerships for franchised accounts
ASSUMPTION: This role involves a high degree of responsibility and requires strong organizational skills, attention to detail, and the ability to manage multiple tasks effectively.
Education: Bachelor's Degree (or equivalent combination of coursework and experience)
Experience: 2-5 years of relevant work experience
Required Skills:
Preferred Skills:
ASSUMPTION: While a Bachelor's Degree is preferred, Comcast may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Salary Range: PHP 35,000 - 50,000 per month (Based on industry standards for a mid-level role in the Philippines)
Benefits:
Working Hours: Nightshift (specific hours to be determined)
ASSUMPTION: The salary range provided is an estimate based on industry standards for a mid-level role in the Philippines. Actual compensation may vary based on factors such as experience, skills, and internal equity.
Industry: Telecommunications
Company Size: 10,001+ employees
Founded: 1963 (as American Cable Systems, Inc.)
Company Description:
Company Specialties:
Company Website: corporate.comcast.com
ASSUMPTION: Comcast is a large, established company with a diverse range of brands and services, offering numerous opportunities for career growth and development.
Career Level: Mid-level
Reporting Structure: This role reports directly to the Billing Manager and works closely with various internal teams, such as Customer Service, Finance, and Technical Support
Work Arrangement: Hybrid (Nightshift) – This role requires working during non-standard business hours to support customers and internal teams
Growth Opportunities:
ASSUMPTION: This role offers opportunities for career growth and development within Comcast's finance, customer service, or operations teams.
Office Type: Corporate office
Office Location(s): Philippines - Pasig City, Ortigas Center Glas Tower
Geographic Context:
Work Schedule: Nightshift (specific hours to be determined)
ASSUMPTION: Working in a corporate office environment during non-standard business hours may require flexibility and adaptability to support customers and internal teams effectively.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Billing support, data analysis, root cause analysis, customer advocacy, process improvement, Excel, audit, customer service, reporting, communication, problem-solving, team collaboration, onboarding, dispute resolution, invoice management, credit processing
ASSUMPTION: Comcast's application process may vary depending on the role and location, but typically involves multiple interviews and assessments to ensure the best fit for both the candidate and the company.
ASSUMPTION: Familiarity with Comcast's proprietary billing and customer service systems, as well as relevant software tools, may be required for this role.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: Comcast values employees who are customer-focused, collaborative, and committed to continuous improvement and process enhancement.
ASSUMPTION: While this role offers numerous opportunities for career growth and development, it also presents potential challenges that candidates should be aware of and prepared to address.
ASSUMPTION: This role may differ from other billing specialist positions in terms of required experience, work hours, and career progression opportunities.
ASSUMPTION: These sample projects illustrate the types of initiatives that a billing specialist in this role might undertake to improve customer support, enhance process efficiency, and drive business results.
ASSUMPTION: Asking thoughtful and insightful questions during the interview process demonstrates your interest in the role and commitment to success.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.