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Enterprise Customer Account Specialist / Billing Specialist (Hybrid - Nightshift)

Comcast
Full-time
On-site
Philippines
🌐 Digital Marketing

πŸ“Œ Core Information

πŸ”Ή Job Title: Enterprise Customer Account Specialist / Billing Specialist (Hybrid - Nightshift)

πŸ”Ή Company: Comcast

πŸ”Ή Location: Philippines - Pasig City, Ortigas Center Glas Tower

πŸ”Ή Job Type: Full-Time

πŸ”Ή Category: Telecommunications

πŸ”Ή Date Posted: July 4, 2025

πŸ”Ή Experience Level: 2-5 Years

πŸ”Ή Remote Status: Hybrid (Nightshift)

πŸš€ Job Overview

Key aspects of this role include:

  • Advocating for customer billing support needs within Comcast
  • Managing billing questions and requests
  • Ensuring error-free customer invoices
  • Collaborating with internal teams to identify process gaps and customize solutions
  • Submitting credit requests accordingly

ASSUMPTION: This role requires a strong focus on customer advocacy, attention to detail, and the ability to work effectively with various internal teams.

πŸ“‹ Key Responsibilities

βœ… Provide onboarding support, including developing introductory materials to billing and payment systems

βœ… Act as a billing representative for Comcast

βœ… Manage a weekly/monthly/quarterly summary billing report containing open disputes, credits, back-dated charges, audit findings, and customer support resolution statistics

βœ… Prepare weekly/monthly/quarterly account review presentations for both internal and external stakeholders

βœ… Complete monthly billing comparison review between internal systems to ensure the customer receives a clean invoice, free of billing errors

βœ… Act as a direct contact to resolve basic billing questions, offer payment options, and invoice walkthroughs, as well as specific charge-related questions

βœ… Act as the mediator for all billing dispute resolutions, including receipt of dispute, validation research, credit/change submission, and root cause analysis

βœ… Perform general root cause analysis for internal process gaps related to billing

βœ… Complete proactive audits across all source systems, billing systems, and contracts to ensure invoice accuracy month over month

βœ… Activate billing for sites that have not been started properly within 90 days of installation

βœ… Serve as a customer invoice advocate – introduce and answer questions about invoices, billing platforms, etc.

βœ… Process change of ownerships for franchised accounts

ASSUMPTION: This role involves a high degree of responsibility and requires strong organizational skills, attention to detail, and the ability to manage multiple tasks effectively.

🎯 Required Qualifications

Education: Bachelor's Degree (or equivalent combination of coursework and experience)

Experience: 2-5 years of relevant work experience

Required Skills:

  • Proven experience in billing support or a related field
  • Strong analytical skills and proficiency in Excel
  • Excellent communication and interpersonal skills
  • Ability to work effectively with various internal teams
  • Strong problem-solving skills and attention to detail
  • Familiarity with root cause analysis and process improvement

Preferred Skills:

  • Experience with Comcast's billing systems and processes
  • Fluency in multiple languages (e.g., English and Filipino)

ASSUMPTION: While a Bachelor's Degree is preferred, Comcast may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

πŸ’° Compensation & Benefits

Salary Range: PHP 35,000 - 50,000 per month (Based on industry standards for a mid-level role in the Philippines)

Benefits:

  • Health, dental, and vision insurance
  • 401(k) plan with company match
  • Paid time off (vacation, sick, and holidays)
  • Tuition assistance and professional development opportunities
  • Employee discounts on Comcast services

Working Hours: Nightshift (specific hours to be determined)

ASSUMPTION: The salary range provided is an estimate based on industry standards for a mid-level role in the Philippines. Actual compensation may vary based on factors such as experience, skills, and internal equity.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Telecommunications

Company Size: 10,001+ employees

Founded: 1963 (as American Cable Systems, Inc.)

Company Description:

  • Comcast is a global leader in media, entertainment, and communications, with a wide range of brands and services, including Xfinity, NBCUniversal, Sky, and Comcast Business
  • The company provides connectivity, platforms, content, and experiences to customers worldwide
  • Comcast is committed to delivering exceptional customer experiences and driving innovation in the industries it serves

Company Specialties:

  • Broadband internet, cable television, and voice services
  • Wireless services and mobile devices
  • Media and entertainment, including television, film, and streaming services
  • Business services, such as internet, voice, and video solutions for small, mid-sized, and enterprise businesses

Company Website: corporate.comcast.com

ASSUMPTION: Comcast is a large, established company with a diverse range of brands and services, offering numerous opportunities for career growth and development.

πŸ“Š Role Analysis

Career Level: Mid-level

Reporting Structure: This role reports directly to the Billing Manager and works closely with various internal teams, such as Customer Service, Finance, and Technical Support

Work Arrangement: Hybrid (Nightshift) – This role requires working during non-standard business hours to support customers and internal teams

Growth Opportunities:

  • Advancement to senior billing specialist or team lead roles
  • Transition to other roles within Comcast's finance, customer service, or operations teams
  • Professional development opportunities, such as training, certifications, and tuition assistance

ASSUMPTION: This role offers opportunities for career growth and development within Comcast's finance, customer service, or operations teams.

🌍 Location & Work Environment

Office Type: Corporate office

Office Location(s): Philippines - Pasig City, Ortigas Center Glas Tower

Geographic Context:

  • The Philippines is a Southeast Asian country with a tropical climate and a diverse culture
  • Pasig City is a highly urbanized city located in the Metro Manila region, offering a mix of urban and suburban living
  • The Ortigas Center is a major business and commercial district in Pasig City, home to numerous multinational corporations and businesses

Work Schedule: Nightshift (specific hours to be determined)

ASSUMPTION: Working in a corporate office environment during non-standard business hours may require flexibility and adaptability to support customers and internal teams effectively.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Online application submission
  • Phone or video screen with the hiring manager
  • In-depth interview with the billing team and other stakeholders
  • Background check and offer extension

Key Assessment Areas:

  • Billing and payment systems knowledge
  • Problem-solving and analytical skills
  • Communication and interpersonal skills
  • Adaptability and flexibility to work non-standard hours

Application Tips:

  • Highlight relevant experience in billing support, customer service, or a related field
  • Demonstrate strong problem-solving skills and attention to detail in your resume and cover letter
  • Prepare for behavioral and situational interview questions focused on billing scenarios and customer support

ATS Keywords: Billing support, data analysis, root cause analysis, customer advocacy, process improvement, Excel, audit, customer service, reporting, communication, problem-solving, team collaboration, onboarding, dispute resolution, invoice management, credit processing

ASSUMPTION: Comcast's application process may vary depending on the role and location, but typically involves multiple interviews and assessments to ensure the best fit for both the candidate and the company.

πŸ› οΈ Tools & Technologies

  • Comcast's proprietary billing and customer service systems
  • Microsoft Office Suite (Excel, Word, PowerPoint)
  • Root cause analysis tools and software
  • Customer relationship management (CRM) software

ASSUMPTION: Familiarity with Comcast's proprietary billing and customer service systems, as well as relevant software tools, may be required for this role.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Quality
  • Innovation
  • Teamwork
  • Customer Centricity
  • Integrity

Work Style:

  • Collaborative and team-oriented
  • Focused on continuous improvement and process enhancement
  • Adaptable and flexible to support customers and internal teams effectively

Self-Assessment Questions:

  • Do you have experience working with billing systems and processes?
  • Are you comfortable working non-standard hours to support customers and internal teams?
  • Do you thrive in a collaborative and team-oriented work environment?

ASSUMPTION: Comcast values employees who are customer-focused, collaborative, and committed to continuous improvement and process enhancement.

⚠️ Potential Challenges

  • Working non-standard hours may impact work-life balance
  • Handling high volumes of customer inquiries and disputes may be stressful and demanding
  • Adapting to Comcast's proprietary billing and customer service systems may require a learning curve
  • Managing multiple tasks and priorities effectively may be challenging

ASSUMPTION: While this role offers numerous opportunities for career growth and development, it also presents potential challenges that candidates should be aware of and prepared to address.

πŸ“ˆ Similar Roles Comparison

  • Compared to other billing specialist roles, this position may require more extensive experience with billing systems and processes
  • This role may involve more non-standard hours and customer support responsibilities than other similar positions
  • Career progression in this role may lead to senior billing specialist or team lead positions within Comcast's finance, customer service, or operations teams

ASSUMPTION: This role may differ from other billing specialist positions in terms of required experience, work hours, and career progression opportunities.

πŸ“ Sample Projects

  • Developing and implementing a new process for resolving common billing disputes
  • Conducting a comprehensive audit of Comcast's billing systems and processes to identify and address potential errors and inefficiencies
  • Creating and delivering training materials to onboard new billing specialists and customer service representatives

ASSUMPTION: These sample projects illustrate the types of initiatives that a billing specialist in this role might undertake to improve customer support, enhance process efficiency, and drive business results.

❓ Key Questions to Ask During Interview

  • Can you describe a typical day or week in this role?
  • How does this role collaborate with other internal teams, such as Customer Service and Finance?
  • What opportunities are there for professional development and career growth within this role?
  • How does Comcast support work-life balance for employees working non-standard hours?
  • What are the most challenging aspects of this role, and how can I best prepare to succeed in them?

ASSUMPTION: Asking thoughtful and insightful questions during the interview process demonstrates your interest in the role and commitment to success.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through the Comcast Careers website
  • Tailor your resume and cover letter to highlight relevant experience and skills for this role
  • Prepare for behavioral and situational interview questions focused on billing scenarios and customer support
  • Follow up with the hiring manager or recruiter within one week of submitting your application to express your continued interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.