📌 Core Information
🔹 Job Title: Entry-Level High-Value Account Prospecting
🔹 Company: MCI Careers
🔹 Location: Remote Work-at-Home
🔹 Job Type: Full-Time
🔹 Category: Sales & Business Development
🔹 Date Posted: 2025-05-28
🔹 Experience Level: Entry-Level (0-2 years)
🔹 Remote Status: Remote (Work-at-Home)
🚀 Job Overview
Key aspects of this role include:
- Prospecting high-value accounts through various channels
- Building rapport and qualifying leads through outbound calls and emails
- Collaborating with the executive team to set up meetings with qualified prospects
- Documenting interactions and maintaining records in the CRM database
- Contributing to the development and refinement of qualification criteria
ASSUMPTION: This role requires strong communication skills, tenacity, and the ability to thrive in a fast-paced environment.
📋 Key Responsibilities
✅ Identify and qualify new prospects through outbound calling, referrals, social media, email prospecting, and other lead-generation tools
✅ Plan, produce, and execute targeted calling, social, and email campaigns to high-value targets
✅ Make introductory calls and articulate the benefits of MCI's solutions, approach, and history
✅ Create a compelling story surrounding MCI's call center outsourcing and staffing services and how they will benefit the prospects
✅ Set up calls or meetings between qualified prospects and the MCI executive team
✅ Document all interactions, set appointments, maintain files, and report progress and forecasts into the CRM database
✅ Help develop and refine the qualification criteria to determine the most effective targets
✅ Follow and share new developments involving competitors and potential clients
ASSUMPTION: This role requires strong organizational skills, attention to detail, and the ability to multitask and prioritize effectively.
🎯 Required Qualifications
Education: Bachelor's degree or equivalent work experience
Experience: None specified (Entry-Level)
Required Skills:
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words per minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of the Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow up on customer issues
- An aptitude for conflict resolution, problem-solving, and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
Preferred Skills:
- One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
- State or Federal work experience
ASSUMPTION: While not required, previous experience in a contact center environment or sales role may be beneficial for success in this role.
💰 Compensation & Benefits
Salary Range: CAD 40,000 - 40,000 per year (Guaranteed base pay + uncapped bonus potential)
Benefits:
- REMOTE REPRESENTATIVE: Work-From-Home, Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Flexible Schedules, Company Laptop, Daily Contests, Prizes, Casual Dress Code, Regular Raises
Working Hours: Full-time (40 hours per week)
ASSUMPTION: The salary range provided is guaranteed base pay, with significant variable bonus opportunities based on performance.
📌 Applicant Insights
🔍 Company Context
Industry: Outsourcing and Offshoring Consulting
Company Size: 5,001-10,000 employees (Large enterprise)
Founded: 2002 (21 years ago)
Company Description:
- MCI is a global leader in tech-enabled business services, simplifying contact center outsourcing for brands worldwide
- The company offers a comprehensive BPO-as-a-Service (BPOaaS) model, providing flexible, end-to-end solutions for clients looking to optimize their operations
- MCI's portfolio includes contact center management, business process outsourcing (BPO), Omnichannel CX deployment, IT services, software and app development, customer experience management, inside sales, and collections/account receivable management
- The company combines global scale with the personalized touch of smaller, agile teams to deliver exceptional customer engagement, sales, and retention services
Company Specialties:
- Business Process Outsourcing
- Customer Contact Software
- Contact Center Service
- Call Center Services
- Customer Service
- Inside Sales
- Chat
- Market Research
- Reporting & Analytics
- Customer Lifecycle Management
- Software Integration Service
- Machine Learning and AI
- BPO
- RPA
- NLP
- IT Services Schedule 70
- Temporary Administrative and Professional Services TAPS 736
- Collections
- Claims Processing
- and Federal Contracting
Company Website: https://www.mci.world
ASSUMPTION: MCI's extensive experience and global presence make it an attractive employer for those seeking a stable and growth-oriented work environment.
📊 Role Analysis
Career Level: Entry-Level (0-2 years of experience)
Reporting Structure: This role reports directly to the executive team, with potential for growth and advancement opportunities
Work Arrangement: Remote Work-at-Home (100% remote)
Growth Opportunities:
- Significant advancement opportunities within the company
- Continuous coaching and full support to help maximize earning potential
- Fun and exciting team-oriented work environment
ASSUMPTION: This role offers excellent growth prospects for motivated and ambitious individuals looking to build a successful career in sales and business development.
🌍 Location & Work Environment
Office Type: Remote (Work-at-Home)
Office Location(s): Remote Work-at-Home
Geographic Context:
- This role allows for remote work from anywhere with a stable internet connection
- The company has multiple office locations across North America, Europe, and Asia
Work Schedule: Full-time (40 hours per week), with flexible scheduling options
ASSUMPTION: The remote work arrangement provides flexibility and convenience for employees, with the company supporting a work-from-home setup.
💼 Interview & Application Insights
Typical Process:
- Application submission through the company careers page
- Screening questions and a brief pre-employment test
- Phone interview
- Final interview with the executive team
Key Assessment Areas:
- Communication skills (verbal and written)
- Problem-solving and critical thinking
- Sales skills and negotiation ability
- Adaptability and resilience
- Customer service orientation
Application Tips:
- Tailor your resume and cover letter to highlight relevant skills and experiences
- Prepare for behavioral interview questions, focusing on your problem-solving skills and customer service experiences
- Research the company and its services to demonstrate your understanding and enthusiasm for the role
ATS Keywords: Prospecting, Lead Generation, Sales, Customer Service, Communication, Problem-Solving, Negotiation, Remote Work, Entry-Level, High-Value Accounts
ASSUMPTION: The application process is designed to assess the candidate's skills, cultural fit, and potential for success in the role.
🛠️ Tools & Technologies
- CRM database (e.g., Salesforce, HubSpot, Zoho CRM)
- Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Windows operating system
- Lead generation tools (e.g., LinkedIn Sales Navigator, DiscoverOrg, Clearbit)
- Communication and collaboration tools (e.g., Slack, Microsoft Teams)
ASSUMPTION: The tools and technologies listed are commonly used in similar roles and may vary depending on the company's specific needs.
👔 Cultural Fit Considerations
Company Values:
- Customer-centric approach
- Continuous improvement
- Integrity and accountability
- Collaboration and teamwork
- Empowerment and growth
Work Style:
- Fast-paced and dynamic environment
- Strong focus on sales and customer service
- Team-oriented and collaborative culture
- Empowering and supportive management style
- Flexible and adaptable work arrangements
Self-Assessment Questions:
- How do you handle rejection or setbacks in a sales role?
- Can you provide an example of a time when you went above and beyond to help a customer?
- How do you prioritize and manage your time effectively in a fast-paced environment?
ASSUMPTION: Assessing cultural fit is crucial for ensuring a successful and satisfying work experience.
⚠️ Potential Challenges
- Handling rejection and maintaining a positive attitude in a sales role
- Managing a high volume of leads and maintaining productivity
- Adapting to a fast-paced and dynamic work environment
- Working remotely and maintaining a healthy work-life balance
- Meeting and exceeding sales targets consistently
ASSUMPTION: These challenges are common in entry-level sales roles and can be overcome with the right skills, mindset, and support.
📈 Similar Roles Comparison
- This role differs from other sales positions in its focus on prospecting high-value accounts and generating qualified leads
- MCI's global presence and comprehensive service offerings set it apart from other companies in the industry
- Career growth opportunities and compensation structure make this role an attractive option for entry-level candidates
ASSUMPTION: Comparing this role to similar positions in the industry helps applicants understand its unique aspects and benefits.
📝 Sample Projects
- Developing and executing a targeted email campaign to high-value targets in the tech industry
- Creating a compelling sales pitch for MCI's call center outsourcing services tailored to the healthcare industry
- Implementing a new lead generation tool and optimizing its usage to improve prospecting efficiency
ASSUMPTION: These sample projects illustrate the types of tasks and initiatives that entry-level candidates may undertake in this role.
❓ Key Questions to Ask During Interview
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does the company support the growth and development of entry-level employees?
- What are the most successful strategies for prospecting high-value accounts in this industry?
- How does the company measure and track the performance of its sales team?
- What are the most common challenges faced by entry-level sales representatives, and how does the company help its employees overcome them?
ASSUMPTION: Asking insightful questions during the interview demonstrates your interest in the role and helps you make an informed decision about the opportunity.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight relevant skills and experiences
- Prepare for behavioral interview questions, focusing on your problem-solving skills and customer service experiences
- Research the company and its services to demonstrate your understanding and enthusiasm for the role
- Follow up with the hiring manager one week after your interview to express your continued interest in the position
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
