Entry Level Marketing / Customer Support Manager

📌 Core Information

🔹 Job Title: Entry Level Marketing / Customer Support Manager

🔹 Company: KSE Systems

🔹 Location: San Bernardino, California

🔹 Job Type: Full-Time

🔹 Category: Marketing & Sales

🔹 Date Posted: April 17, 2025

🔹 Experience Level: Entry Level (0-2 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Generating sales through direct communication with local consumers
• Providing excellent customer service and support
• Adapting sales and marketing strategies based on local market needs
• Collaborating with teams to achieve client sales goals and improve customer retention

ASSUMPTION: This role is ideal for recent graduates or early-career professionals looking to gain experience in marketing, sales, and customer support.

📋 Key Responsibilities

✅ Generate awareness and sales through direct communication with local consumers

✅ Provide excellent customer service by understanding client devices and technological abilities

✅ Center sales decisions around customer needs by listening to their current situation and matching them with a proper client solution

✅ Develop a clear understanding of the local market to adapt sales and marketing strategies

✅ Become well-versed in client protocol, requirements, and engagement parameters through entry-level training

✅ Collaborate with management and other team members to achieve client sales goals and improve customer retention

ASSUMPTION: This role requires strong communication skills, active listening, and the ability to work well with others.

🎯 Required Qualifications

Education: High School Diploma or equivalent

Experience: Previous experience in customer service, marketing, retail, sales, or business is preferred but not required

Required Skills:

• Excellent communication skills
• Reliability in time management
• Ability to absorb and implement entry-level training

Preferred Skills:

• Previous experience in customer service, marketing, retail, sales, or business

ASSUMPTION: While previous experience is preferred, the company is willing to train the right candidate with the right attitude and skills.

💰 Compensation & Benefits

Salary Range: $45,000 - $65,000 per year

Benefits:

• On-the-job training
• Opportunities for career growth

Working Hours: Full-time, 40 hours per week

ASSUMPTION: The salary range provided is an estimate based on industry standards for entry-level marketing and customer support roles in the San Bernardino area.

📌 Applicant Insights

🔍 Company Context

Industry: Telecommunications and Technology

Company Size: 2-10 employees (Small company, close-knit team, opportunities for growth)

Founded: 2024 (New company, growing rapidly)

Company Description:

• KSE Systems focuses on identifying consumer needs and adapting service strategies to assist them
• The company works with clients to provide the best communication solutions
• KSE Systems values direct introduction, interaction, and discussions with local communities

Company Specialties:

• Telecommunications
• Customer Support
• Marketing

Company Website: http://www.ksesystemsinc.com

ASSUMPTION: KSE Systems is a small, growing company with a strong focus on customer service and community engagement.

📊 Role Analysis

Career Level: Entry Level (First role in the field, opportunity for growth)

Reporting Structure: Reports directly to the Manager of Customer Support and Marketing

Work Arrangement: On-site, full-time

Growth Opportunities:

• Advancement to managerial or supervisory roles
• Expansion of responsibilities based on performance and company growth

ASSUMPTION: This role offers significant growth potential as the company expands and gains more clients.

🌍 Location & Work Environment

Office Type: On-site, with a focus on community engagement and local market understanding

Office Location(s): San Bernardino, California

Geographic Context:

• San Bernardino is located in the Inland Empire region of Southern California
• The area has a diverse population and a growing economy
• San Bernardino offers a mix of urban and suburban environments

Work Schedule: Monday-Friday, 9:00 AM - 5:00 PM, with flexibility for customer needs

ASSUMPTION: The work environment is fast-paced and dynamic, with a strong focus on customer service and community engagement.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or virtual interview with the hiring manager
• Background check and offer

Key Assessment Areas:

• Communication skills
• Problem-solving abilities
• Adaptability and cultural fit

Application Tips:

• Tailor your resume to highlight relevant skills and experiences
• Prepare for behavioral interview questions that focus on customer service and sales scenarios
• Research the company and the telecommunications industry to demonstrate your enthusiasm and knowledge

ATS Keywords: Customer Service, Sales, Marketing, Communication, Time Management, Team Collaboration, Product Knowledge, Consumer Engagement

ASSUMPTION: The application process is straightforward, and the interview focuses on assessing the candidate's communication skills, problem-solving abilities, and cultural fit.

🛠️ Tools & Technologies

• Customer Relationship Management (CRM) software
• Sales and marketing automation tools
• Telecommunications equipment and software

ASSUMPTION: The specific tools and technologies used may vary depending on the client and the project.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric
• Adaptable and innovative
• Collaborative and team-oriented

Work Style:

• Fast-paced and dynamic
• Focused on community engagement and customer service
• Opportunities for growth and development

Self-Assessment Questions:

• Do you have strong communication skills and the ability to build rapport with customers?
• Are you adaptable and able to learn new technologies and processes quickly?
• Do you thrive in a fast-paced, team-oriented environment?

ASSUMPTION: KSE Systems values candidates who are customer-focused, adaptable, and able to work well with others in a fast-paced environment.

⚠️ Potential Challenges

• Handling difficult or upset customers
• Meeting sales targets and performance expectations
• Adapting to a fast-paced, dynamic work environment
• Balancing customer service and sales responsibilities

ASSUMPTION: These challenges can be overcome with strong communication skills, problem-solving abilities, and a customer-centric mindset.

📈 Similar Roles Comparison

• Unlike other marketing or customer support roles, this position requires a strong focus on community engagement and local market understanding
• This role offers significant growth potential as the company expands and gains more clients
• Career paths may include advancement to managerial or supervisory roles, as well as expansion of responsibilities based on performance and company growth

ASSUMPTION: This role is unique in its focus on community engagement and local market understanding, offering significant growth potential for the right candidate.

📝 Sample Projects

• Developing and implementing a local marketing campaign to increase brand awareness
• Providing excellent customer service and support to a diverse range of clients
• Collaborating with team members to achieve client sales goals and improve customer retention

ASSUMPTION: These projects are designed to provide candidates with a well-rounded understanding of the role and the company's priorities.

❓ Key Questions to Ask During Interview

• How does the company support the professional development of its employees?
• What are the key priorities for this role in the first 90 days?
• How does the company measure success for this role?
• What are the opportunities for growth and advancement within the company?
• How does the company engage with and support its local communities?

ASSUMPTION: These questions are designed to provide candidates with a better understanding of the role, the company culture, and the opportunities for growth and development.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume to highlight relevant skills and experiences, such as communication, customer service, sales, and marketing
• Prepare for behavioral interview questions that focus on customer service and sales scenarios
• Research the company and the telecommunications industry to demonstrate your enthusiasm and knowledge
• Follow up with the hiring manager one week after submitting your application to express your continued interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.