📌 Core Information
🔹 Job Title: Executive, Account Management
🔹 Company: Delivery Hero
🔹 Location: Singapore
🔹 Job Type: Full-time
🔹 Category: Account Management, Business Development
🔹 Date Posted: April 22, 2025
🔹 Experience Level: 0-2 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Driving growth for our Small-to-Medium Business (SMB) portfolio through operational and marketing excellence.
- Conducting data analysis, reporting, operational, and invoicing resolutions.
- Developing business relationships with foodpanda's SMB partners using proprietary learning tools.
- Implementing and scaling marketing campaigns in collaboration with Commercial and Marketing teams.
- Evaluating partner operational compliance and identifying growth opportunities through operational best practices.
ASSUMPTION: This role requires a high degree of comfort with proprietary software systems and a keen eye for details. It is ideal for candidates with quick learning abilities and a strong analytical mindset.
📋 Key Responsibilities
✅ Conduct data analysis, reporting, operational, and invoicing resolutions.
✅ Deepen business relationships with foodpanda's SMB partners using proprietary learning tools.
✅ Work with foodpanda's Commercial and Marketing teams to implement and scale marketing campaigns.
✅ Educate SMB partners on the foodpanda marketing suite to grow on the foodpanda platform.
✅ Work with foodpanda's Operations team to evaluate partner operational compliance.
✅ Utilize data to identify opportunities for growth through operational best practices.
✅ Participate in the execution of high-impact commercial activities as part of a highly agile industry.
ASSUMPTION: The role involves a high level of job ownership and requires structure, discipline, and a strong sense of customer behavior.
🎯 Required Qualifications
Education: Bachelor's degree in Business, Marketing, or a related field (or equivalent experience).
Experience: At least 1 year of experience in a client-facing role in the eCommerce industry.
Required Skills:
- Keen sense for customer behavior and how content quality affects purchasing decisions.
- Analytical mindset with a penchant for seeking opportunities within data patterns.
- Intermediate proficiency in Microsoft Excel.
- Strong problem-solving skills and attention to detail.
Preferred Skills:
- Fluency in additional languages (e.g., Mandarin, Bahasa Indonesia).
- Experience in the food delivery or eCommerce industry.
ASSUMPTION: While not explicitly stated, proficiency in the local language(s) may be beneficial for this role due to the target market and customer base.
💰 Compensation & Benefits
Salary Range: SGD 4,000 - 6,000 per month (Estimated based on industry standards for the role, experience level, and location)
Benefits:
- Dynamic and challenging working environment with a steep learning curve.
- Responsibility from day one in the leading food delivery company in the world.
- The opportunity to be part of a happy, high-functioning, and smart team.
- Periodic fun, engaging company events & team activities.
- A company committed to developing you personally and professionally.
- A vibrant and international team with diverse backgrounds from all over the world.
- A culture that empowers you to take full ownership of your work and career.
Working Hours: Full-time (40 hours/week), with flexibility for overtime as needed.
ASSUMPTION: The salary range is estimated based on industry standards for the role, experience level, and location. Actual compensation may vary based on individual qualifications and company discretion.
📌 Applicant Insights
🔍 Company Context
Industry: Food delivery and eCommerce
Company Size: 10,001+ employees (Global), with a significant presence in Singapore
Founded: 2011 (as Delivery Hero), with foodpanda acquired in 2016
Company Description:
- Delivery Hero is the world's leading local delivery platform, operating in over 70 countries worldwide.
- The company enables customers to have food, groceries, and other products delivered to their doorsteps.
- Delivery Hero is committed to developing its employees personally and professionally.
Company Specialties:
- Online food ordering and delivery
- eCommerce and technology
- Marketing and apps
- Food tech and machine learning
- Logistics and delivery
Company Website: http://www.deliveryhero.com
ASSUMPTION: Delivery Hero operates in a highly competitive and dynamic market, requiring employees to be adaptable and proactive.
📊 Role Analysis
Career Level: Entry-level to mid-level, with opportunities for growth and development
Reporting Structure: The Executive, Account Management reports directly to the Lead, Account Management
Work Arrangement: On-site, with flexibility for remote work as needed
Growth Opportunities:
- Progression within the Account Management team or related departments
- Expansion into new markets or verticals within the company
- Development of leadership and management skills
ASSUMPTION: Delivery Hero's rapid growth and expansion present numerous opportunities for career advancement and skill development.
🌍 Location & Work Environment
Office Type: Modern, collaborative office space with a focus on employee well-being
Office Location(s): Oranienburger Straße 70, Berlin, Germany (Global HQ), with local offices in Singapore and other markets
Geographic Context:
- Singapore is a major hub for food delivery and eCommerce in Southeast Asia
- The city-state has a multicultural population and a strong focus on technology and innovation
- Singapore's strategic location and business-friendly environment make it an ideal base for regional operations
Work Schedule: Standard office hours (9:00 AM - 6:00 PM) with flexibility for overtime as needed
ASSUMPTION: The work environment is fast-paced and dynamic, with a strong emphasis on collaboration and teamwork.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video screening with the hiring manager
- On-site or virtual interview with the hiring team
- Final interview with the Lead, Account Management or another senior team member
Key Assessment Areas:
- Analytical skills and problem-solving abilities
- Customer focus and understanding of customer behavior
- Communication and interpersonal skills
- Adaptability and quick learning
Application Tips:
- Highlight relevant experience in client-facing roles and eCommerce
- Demonstrate strong analytical skills and attention to detail in your resume and cover letter
- Showcase your understanding of the food delivery industry and Delivery Hero's business model
- Prepare for behavioral and situational interview questions that assess your problem-solving skills and customer focus
ATS Keywords: Account Management, SMB, Data Analysis, Marketing Campaigns, Operational Compliance, Customer Behavior, Analytical Mindset, Microsoft Excel, Problem Solving
ASSUMPTION: Delivery Hero's application process is designed to assess candidates' fit for the role and the company's culture, with a focus on problem-solving skills and customer focus.
🛠️ Tools & Technologies
- Proprietary learning tools and software systems
- Microsoft Excel
- Customer Relationship Management (CRM) software
- Marketing automation and analytics tools
ASSUMPTION: The role requires a high degree of comfort with proprietary software systems and a willingness to learn and adapt to new tools as needed.
👔 Cultural Fit Considerations
Company Values:
- We build, we deliver, we lead.
- We empower our people to take ownership and make decisions.
- We foster a culture of collaboration and teamwork.
Work Style:
- Fast-paced and dynamic work environment
- Strong focus on customer satisfaction and business growth
- Opportunities for career advancement and skill development
Self-Assessment Questions:
- Do you have a strong sense of customer behavior and how content quality affects purchasing decisions?
- Are you comfortable working with proprietary software systems and learning new tools as needed?
- Do you thrive in a fast-paced, collaborative work environment with a strong focus on business growth?
ASSUMPTION: Delivery Hero's company culture values ownership, collaboration, and a strong customer focus, making it an ideal fit for candidates with a proactive and customer-centric mindset.
⚠️ Potential Challenges
- Working in a highly competitive and dynamic market with frequent changes and updates
- Managing multiple client relationships and priorities simultaneously
- Adapting to new tools and technologies as the company grows and evolves
- Balancing the demands of operational excellence and marketing campaigns
ASSUMPTION: The role presents unique challenges that require candidates to be adaptable, proactive, and customer-focused.
📈 Similar Roles Comparison
- Compared to Account Executive roles, this position has a stronger focus on operational excellence and data analysis
- In contrast to Business Development roles, this role is more focused on account management and customer retention
- Compared to other Account Management roles, this position has a unique focus on the SMB segment and proprietary learning tools
ASSUMPTION: While this role shares similarities with other Account Management and Business Development positions, it has a unique focus on the SMB segment and proprietary learning tools.
📝 Sample Projects
- Developing and implementing a targeted marketing campaign to increase SMB partner engagement and sales
- Conducting a comprehensive analysis of SMB partner operational compliance and identifying opportunities for improvement
- Creating and delivering a training session for SMB partners on the foodpanda marketing suite
ASSUMPTION: These sample projects demonstrate the role's focus on marketing campaigns, data analysis, and customer education.
❓ Key Questions to Ask During Interview
- How does this role contribute to the overall growth and success of foodpanda's SMB portfolio?
- What are the most significant challenges facing the SMB team currently, and how can this role help address them?
- How does foodpanda support the professional development and growth of its employees?
- What are the key performance indicators (KPIs) for this role, and how are they measured and tracked?
- How does the company foster a culture of collaboration and teamwork among its employees?
ASSUMPTION: These interview questions are designed to assess the role's impact on the company's goals, the team's challenges, and the company's support for employee growth and development.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience in client-facing roles and eCommerce
- Prepare for behavioral and situational interview questions that assess your problem-solving skills and customer focus
- Follow up with the hiring manager one week after submitting your application to express your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
