Finnish Content Moderator - Barcelona

📌 Core Information

🔹 Job Title: Finnish Content Moderator - Barcelona

🔹 Company: Teleperformance Spain

🔹 Location: Barcelona, Catalonia, Spain

🔹 Job Type: Full-time

🔹 Category: Customer Service & Support

🔹 Date Posted: April 3, 2025

🔹 Experience Level: Entry-level (0-2 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Ensuring a safe and positive user experience on a popular social media platform
• Collaborating with teams to improve moderation strategies
• Working in a multicultural environment with a global leader in digital business services

ASSUMPTION: The role involves a significant amount of screen time and may require working on weekends and evenings due to the 24/7 nature of social media.

📋 Key Responsibilities

✅ Review user-generated content to ensure compliance with guidelines

✅ Monitor platforms for inappropriate or harmful material and take necessary actions

✅ Collaborate with teams to improve moderation strategies and ensure a safe user environment

ASSUMPTION: Content moderation may involve exposure to disturbing or offensive material, and emotional resilience is crucial for this role.

🎯 Required Qualifications

Education: Completed studies (ESO/High School or higher)

Experience: No specific experience required, but content moderation, customer service, or contact center experience is a plus.

Required Skills:

• C2 level of Finnish and advanced English
• Strong affinity for social media
• Goal-driven and proactive

Preferred Skills:

• Experience in content moderation, customer service, or contact centers

ASSUMPTION: Given the nature of the role, strong language skills and cultural awareness are essential for understanding and interpreting user-generated content.

💰 Compensation & Benefits

Salary Range: €18,000 - €22,000 per year (based on entry-level customer service roles in Barcelona)

Benefits:

• Health insurance discount
• Wellness programs
• Free coffee and fruit
• Initial training and ongoing coaching

Working Hours: 38.5 hours per week, Monday to Sunday, with fixed working hours and 2 days off per week. Shifts: Morning (08:00-16:00) or Afternoon (16:00-00:00).

ASSUMPTION: The salary range is estimated based on entry-level customer service roles in Barcelona and may vary depending on individual performance and company policy.

📌 Applicant Insights

🔍 Company Context

Industry: Teleperformance Spain operates in the outsourcing and offshoring consulting industry, focusing on customer experience and digital business services.

Company Size: With over 10,000 employees, Teleperformance Spain offers a large and diverse work environment.

Founded: Teleperformance was founded in 1978 and has since grown into a global company with a presence in over 80 countries.

Company Description:

• Teleperformance is a global leader in digitally-powered business services
• They support the world’s best brands in streamlining their business in meaningful and sustainable ways
• Their global scale and local presence enable them to be a force of good in supporting communities, clients, and the environment

Company Specialties:

• Omnichannel customer experience
• Rightshore delivery model
• Analytics solutions
• HomeBase work-from-home solutions
• VIP Solutions for high-value customers
• Sales and digital solutions
• Face-to-face and internet interactions
• Technical support
• Business process outsourcing (BPO)
• Credit and collection services
• Social media management
• Artificial Intelligence (AI) and automation

Company Website: http://www.tp.com

ASSUMPTION: Teleperformance's global presence and diverse client base offer opportunities for career growth and exposure to various industries.

📊 Role Analysis

Career Level: Entry-level (0-2 years) with opportunities for growth in a large organization

Reporting Structure: This role reports to the Content Moderation Team Lead and works closely with other moderators and cross-functional teams

Work Arrangement: On-site, full-time position with flexible shift options (morning or afternoon)

Growth Opportunities:

• Progression to senior moderator or team lead roles
• Transition to other customer service or support roles within the company
• Career development through training and coaching programs

ASSUMPTION: Given the company's size and global presence, there are ample opportunities for career growth and development.

🌍 Location & Work Environment

Office Type: Modern office near Glories mall in Barcelona

Office Location(s): 21, Rue Balzac, Paris, Île-de-France 75008, FR (headquarters, but the role is based in Barcelona)

Geographic Context:

• Barcelona is a vibrant, multicultural city with a high quality of life
• The office is located in a bustling area with easy access to public transportation and amenities
• Barcelona offers a rich cultural scene, with numerous museums, parks, and historical sites

Work Schedule: 38.5 hours per week, Monday to Sunday, with fixed working hours and 2 days off per week. Shifts: Morning (08:00-16:00) or Afternoon (16:00-00:00).

ASSUMPTION: The work environment is dynamic and multicultural, with a focus on collaboration and continuous improvement.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or virtual interview with the hiring manager and/or team members
• Background check and onboarding

Key Assessment Areas:

• Language proficiency in Finnish and English
• Cultural awareness and understanding of social media trends
• Attention to detail and ability to make informed decisions
• Emotional resilience and ability to work in a fast-paced environment

Application Tips:

• Highlight any relevant experience in content moderation, customer service, or contact centers
• Demonstrate your strong affinity for social media and understanding of its dynamics
• Showcase your goal-driven and proactive nature through examples from your personal or professional life
• Prepare for scenario-based questions that assess your decision-making skills and cultural awareness

ATS Keywords: Content moderation, social media, Finnish language, English language, customer service, teamwork, decision-making, cultural awareness

ASSUMPTION: The application process may involve assessments or tests to evaluate your language skills and attention to detail.

🛠️ Tools & Technologies

• Social media platforms (e.g., Facebook, Instagram, Twitter)
• Content moderation tools and software
• Collaboration and communication tools (e.g., Slack, Microsoft Teams)

ASSUMPTION: The specific tools and technologies used may vary depending on the client and the project.

👔 Cultural Fit Considerations

Company Values:

• Customer-centricity
• Integrity
• Excellence
• Responsibility
• Diversity
• Innovation

Work Style:

• Collaborative and team-oriented
• Adaptable and flexible
• Results-driven and proactive
• Committed to continuous learning and improvement

Self-Assessment Questions:

• Do you have a strong affinity for social media and a deep understanding of its dynamics?
• Are you comfortable working in a multicultural environment and making decisions based on cultural context?
• Can you maintain a high level of focus and attention to detail in a fast-paced, screen-based role?
• Are you emotionally resilient and able to handle potentially disturbing or offensive content?

ASSUMPTION: Teleperformance values diversity and inclusion, and fosters a work environment that respects and appreciates individual differences.

⚠️ Potential Challenges

• Exposure to disturbing or offensive content
• Working on weekends and evenings due to the 24/7 nature of social media
• Maintaining focus and attention to detail in a fast-paced, screen-based role
• Adapting to a multicultural work environment and understanding cultural nuances

ASSUMPTION: While these challenges exist, Teleperformance offers training, coaching, and support to help employees overcome them.

📈 Similar Roles Comparison

• Compared to other content moderator roles, this position offers the opportunity to work for a global leader in digital business services
• While the role focuses on Finnish content, the company operates globally, exposing employees to diverse cultural contexts
• Career progression opportunities may differ based on individual performance and company growth

ASSUMPTION: Similar roles may vary in terms of company size, industry focus, and career growth opportunities.

📝 Sample Projects

• Developing and implementing guidelines for Finnish content moderation
• Collaborating with cross-functional teams to improve moderation strategies for a global client
• Analyzing trends in Finnish social media usage and providing insights to inform moderation policies

ASSUMPTION: Sample projects may vary depending on the client and the specific needs of the project.

❓ Key Questions to Ask During Interview

• How does Teleperformance support employees in dealing with the emotional challenges of content moderation?
• What opportunities are there for career growth and development within the content moderation team and the company as a whole?
• How does Teleperformance ensure a diverse and inclusive work environment, and what resources are available to support employees from different cultural backgrounds?
• What is the typical onboarding process for new content moderators, and how does the company support new employees in adapting to the role?
• How does Teleperformance balance the need for consistency in moderation decisions with the need for flexibility and adaptability in a rapidly changing social media landscape?

ASSUMPTION: Asking thoughtful questions demonstrates your interest in the role and the company, and can help you make an informed decision about your application.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your language skills, cultural awareness, and experience in content moderation, customer service, or contact centers
• Prepare for scenario-based questions that assess your decision-making skills and cultural awareness
• Follow up with the hiring manager or HR representative within one week of submitting your application to express your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.