Flight Communications Center Specialist

📌 Core Information

🔹 Job Title: Flight Communications Center Specialist

🔹 Company: Intermountain Health

🔹 Location: Valley Center Tower, Murray, Utah

🔹 Job Type: Full-Time

🔹 Category: Healthcare

🔹 Date Posted: April 3, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Receiving, processing, and transmitting communications for patient transport
• Coordinating safe and efficient transport while maintaining records and documentation
• Serving as a liaison between hospitals, public safety, and EMS agencies
• Ensuring accuracy and completion of transport documentation

ASSUMPTION: This role requires strong communication skills, multitasking, and the ability to work well under pressure in a fast-paced environment.

📋 Key Responsibilities

✅ Receives incoming patient transport requests in a hospital or pre-hospital setting

✅ Coordinates the closest, safest, and most appropriate asset for transport, following all appropriate guidelines, policies, and protocols

✅ Facilitates positive relationships with referring and receiving facilities to ensure a safe, coordinated, and expeditious response for emergency services

✅ Demonstrates a clear understanding of policies and procedures and executes them as necessary

✅ Ensures accuracy and completion of transport documentation

✅ Participates in continuing education and required certification

✅ Participates in system-wide quality improvement efforts to continuously review, evaluate, and revise processes for continued improvement

✅ Utilizes understanding of medical equipment used and its limitations in a ground transport setting

ASSUMPTION: The role may require working rotating shifts, including evenings, weekends, and holidays.

🎯 Required Qualifications

Education: High school diploma or equivalent

Experience: Demonstrated dispatch experience with 911 (Public Safety), EMS agency, or HUC (Health Unit Coordinator) experience in a hospital environment

Required Skills:

• Intermediate computer proficiency
• Typing speed (minimum 40 wpm)

Preferred Skills:

• One year dispatch experience with 911 (Public Safety), EMS agency, HUC (Health Unit Coordinator), or other experience in a hospital environment
• Demonstrated experience working in a clinical setting (MA, CNA, Technician, EMT, or Paramedic)
• Ability to perform complex tasks, prioritize multiple requests, and manage patient transport in a fast-paced environment
• Excellent verbal and written communication skills
• Basic medical terminology
• Previous experience with FAA, FCC, and CAMTS regulations and requirements in a medical transport communications center environment

ASSUMPTION: While not explicitly stated, it's assumed that candidates should have strong problem-solving skills, attention to detail, and the ability to work well under pressure.

💰 Compensation & Benefits

Salary Range: $21.20 - $32.26 per hour. Actual hourly rate dependent upon experience.

Benefits:

• Generous benefits package
• Tuition coverage
• Continuing education

Working Hours: 40 hours per week

ASSUMPTION: The salary range provided is an estimate based on the company's size and industry standards for similar roles. The actual salary may vary based on the candidate's experience and qualifications.

📌 Applicant Insights

🔍 Company Context

Industry: Intermountain Health is a nonprofit health system focused on creating healthier communities and helping patients and caregivers thrive. It serves patients and communities throughout the Mountain West, primarily in Colorado, Utah, Montana, Nevada, Idaho, and Wyoming.

Company Size: With over 33,000 employees, Intermountain Health is one of the largest healthcare providers in the region. This means there are ample opportunities for career growth and development.

Founded: Intermountain Health was founded in 1975 and has since grown to include 34 hospitals, 400+ clinics, a medical group, affiliate networks, homecare, telehealth, health insurance plans, and other services.

Company Description:

• Intermountain Health is dedicated to creating healthier communities and helping patients and caregivers thrive
• It provides expert care closer to home and makes great health more affordable
• The organization invests back into improving the care it delivers and conducts pioneering research to make healthcare more personalized, effective, and affordable

Company Specialties:

• Cancer
• Heart Services
• Women's Services
• Orthopedics
• Healthcare and Pediatrics

Company Website: intermountainhealthcare.org

ASSUMPTION: As a large healthcare provider, Intermountain Health offers a wide range of career opportunities and benefits. However, the application process may be competitive, and candidates should highlight their relevant experience and skills.

📊 Role Analysis

Career Level: This role is an entry-level position in the healthcare industry, with opportunities for growth and advancement based on performance and experience.

Reporting Structure: The Flight Communications Center Specialist reports directly to the Communications Center Manager and works closely with other communications specialists, dispatchers, and healthcare providers.

Work Arrangement: This is an on-site, full-time position with a 40-hour workweek. The role may require working rotating shifts, including evenings, weekends, and holidays.

Growth Opportunities:

• With experience and strong performance, candidates may advance to supervisory or management roles within the communications center or other areas of the organization
• Intermountain Health offers tuition coverage and continuing education opportunities, allowing employees to pursue higher education or specialized training
• The organization's large size and diverse service offerings provide ample opportunities for career growth and development

ASSUMPTION: While this role is entry-level, it offers a unique opportunity to work in a fast-paced, dynamic environment and gain valuable experience in the healthcare industry.

🌍 Location & Work Environment

Office Type: The Valley Center Tower is a hospital facility that houses the communications center, providing a fast-paced and dynamic work environment.

Office Location(s): Murray, Utah

Geographic Context:

• The Murray office is located in the Salt Lake City metropolitan area, offering easy access to urban amenities and outdoor recreation opportunities
• The area has a semi-arid climate with four distinct seasons, including cold winters and hot summers
• Utah is known for its high quality of life, with a strong economy, excellent education systems, and abundant recreational opportunities

Work Schedule: The work schedule for this role may include rotating shifts, including evenings, weekends, and holidays, to ensure 24/7 coverage for patient transport services.

ASSUMPTION: The work environment can be stressful and demanding at times, requiring candidates to remain calm and focused under pressure.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or virtual interview with the Communications Center Manager
• Background check and reference verification
• Job offer and onboarding

Key Assessment Areas:

• Communication skills, both verbal and written
• Problem-solving abilities and critical thinking
• Attention to detail and accuracy in documentation
• Ability to work well under pressure and in a fast-paced environment
• Knowledge of medical terminology and equipment

Application Tips:

• Highlight relevant experience in dispatch, healthcare, or customer service
• Tailor your resume to emphasize skills and experiences that match the required and preferred qualifications
• Prepare for behavioral interview questions that focus on problem-solving, teamwork, and adaptability
• Demonstrate your understanding of the role and the organization's mission and values

ATS Keywords: Dispatch, patient transport, communication, medical terminology, customer service, problem-solving, multitasking, fast-paced environment

ASSUMPTION: As a large healthcare organization, Intermountain Health may use an Applicant Tracking System (ATS) to screen and rank applications based on relevant keywords. Including these keywords in your resume can help improve your chances of being selected for an interview.

🛠️ Tools & Technologies

• Computer Aided Dispatch (CAD) software
• Radio communication equipment
• Telephone communication systems
• Medical terminology and coding software

ASSUMPTION: While not explicitly stated, it's assumed that candidates should have intermediate computer proficiency and be comfortable using various software applications and communication tools.

👔 Cultural Fit Considerations

Company Values:

• Patient-centered
• Integrity
• Teamwork
• Excellence
• Stewardship

Work Style:

• Fast-paced and dynamic
• Collaborative and team-oriented
• Adaptable and flexible
• Results-driven and focused on continuous improvement

Self-Assessment Questions:

• Do you thrive in fast-paced, dynamic environments?
• Are you comfortable working rotating shifts, including evenings, weekends, and holidays?
• Do you have strong communication skills and the ability to work well under pressure?
• Are you committed to providing excellent patient care and customer service?

ASSUMPTION: Intermountain Health values employees who are patient-centered, team-oriented, and committed to providing excellent care. Candidates should be able to demonstrate these values and work styles in their application materials and interviews.

⚠️ Potential Challenges

• The work environment can be stressful and demanding at times, requiring candidates to remain calm and focused under pressure
• The role may require working rotating shifts, including evenings, weekends, and holidays, which can impact work-life balance
• The organization is large, and there may be competition for advancement opportunities
• The application process may be competitive, requiring candidates to highlight their relevant experience and skills

ASSUMPTION: While these challenges exist, Intermountain Health offers a comprehensive benefits package, opportunities for career growth and development, and a commitment to creating a positive work environment.

📈 Similar Roles Comparison

• Compared to other communications specialist roles, this position may require more frequent interaction with healthcare providers and patients
• As a healthcare-specific role, candidates should have a strong understanding of medical terminology and equipment
• Career paths in healthcare communications can lead to supervisory or management roles, as well as opportunities in other areas of the organization

ASSUMPTION: While this role is similar to other communications specialist positions, it offers unique opportunities for growth and development within the healthcare industry.

📝 Sample Projects

• Developing and implementing a new patient transport tracking system to improve efficiency and accuracy
• Collaborating with healthcare providers to streamline communication processes and improve patient care
• Participating in system-wide quality improvement efforts to continuously review, evaluate, and revise processes for continued improvement

ASSUMPTION: These sample projects demonstrate the types of initiatives and responsibilities that candidates may encounter in this role. They require strong problem-solving skills, attention to detail, and the ability to work well under pressure.

❓ Key Questions to Ask During Interview

• What are the most challenging aspects of this role, and how can I best prepare for them?
• How does this role contribute to the organization's mission and values?
• What opportunities are there for growth and development within the communications center and the organization as a whole?
• How does the organization support work-life balance for employees working rotating shifts?
• What are the most important qualities and skills for success in this role?

ASSUMPTION: Asking thoughtful, insightful questions during the interview process can help candidates better understand the role and demonstrate their interest and commitment to the organization.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume to highlight relevant experience in dispatch, healthcare, or customer service
• Prepare a cover letter that explains your interest in the role and the organization, and how your skills and experiences make you a strong fit
• If applicable, prepare examples or portfolio pieces that demonstrate your relevant skills and experiences
• Follow up with the hiring manager one week after submitting your application to express your continued interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.