📌 Core Information
🔹 Job Title: Fraud Analyst (English-speaking) - Social Media
🔹 Company: Concentrix
🔹 Location: PRT Porto - Avenida Sidonio Pais Nº 93, Portugal
🔹 Job Type: On-Site
🔹 Category: Fraud Analysis
🔹 Date Posted: July 15, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Preparing chargeback representment documents and determining user risk levels
- Investigating transaction rejections and identifying potential fraud trends
- Working in a fast-paced team environment with a commitment to continuous learning
- Ensuring operational excellence and fulfilling client expectations
ASSUMPTION: This role requires strong analytical skills, problem-solving abilities, and adaptability to thrive in a dynamic environment.
📋 Key Responsibilities
✅ Prepare chargeback representment documents based on specific requirements and templates
✅ Determine the risk level of users based on standard operating procedure (SOP) criteria
✅ Verify user-provided documents to ensure authenticity and match system records
✅ Make decisions to blacklist or whitelist users based on review outcomes
✅ Identify and present observations related to potential fraud trends to senior team members
✅ Investigate reasons for transaction rejections and collect information through screenshots from multiple platforms
ASSUMPTION: The role may involve handling sensitive information and maintaining high ethical standards.
🎯 Required Qualifications
Education: Not specified, but relevant experience is required
Experience: Previous experience in fraud review and/or chargeback disputes, preferably in the tech industry
Required Skills:
- Fluent in verbal and written English (C2)
- Understanding of payment methods including CCDC, PayPal, and E-wallets
- Strong analytical skills, problem-solving abilities, and commitment to maintaining the integrity of the review process
- Ability to work effectively in a fast-paced team environment
- Adaptability and commitment to continuous learning
- High ethical standards and commitment to confidentiality
Preferred Skills: Not specified
ASSUMPTION: While not explicitly stated, candidates with relevant educational backgrounds (e.g., finance, business, or IT) may have an advantage.
💰 Compensation & Benefits
Salary Range: €20,000 - €30,000 per year (Estimated based on market research for similar roles in Portugal)
Benefits:
- Competitive salary and performance bonus
- Full paid training on the company and the project
- Career development programs, specialized courses, and language classes
- Bring-a-friend (referral) bonus opportunities
Working Hours: Full-time with indefinite contracts (negotiable depending on experience and client needs)
ASSUMPTION: The salary range is estimated based on market research for similar roles in Portugal. Actual salary may vary depending on experience and performance.
📌 Applicant Insights
🔍 Company Context
Industry: Concentrix is a global technology and services leader that powers the world’s best brands, focusing on technical support, sales and marketing, outsourcing, call centers, and technology and services.
Company Size: 10,001+ employees (Global), with a significant presence in Portugal
Founded: 1982 (as a division of Sykes Enterprises, Inc.)
Company Description:
- Human-centered, tech-powered, and intelligence-fueled
- Designs, builds, and runs fully integrated, end-to-end solutions at speed and scale across the entire enterprise
- Committed to equal employment opportunities and a work environment free from discrimination and harassment
Company Specialties:
- Technical Support
- Sales and Marketing
- Outsourcing
- Call Centers
- Technology and Services
Company Website: http://www.concentrix.com
ASSUMPTION: Concentrix is a large, global company with a strong focus on customer experience and technology-driven solutions.
📊 Role Analysis
Career Level: Mid-level, with opportunities for growth and development
Reporting Structure: Reports to the Fraud Management team, with regular interactions with cross-functional teams and senior stakeholders
Work Arrangement: On-site, with a central location in Porto, Portugal
Growth Opportunities:
- Career development programs and specialized courses
- Potential for internal promotions and career progression
- Exposure to diverse projects and clients, fostering continuous learning
ASSUMPTION: This role offers opportunities for professional growth and development within the company.
🌍 Location & Work Environment
Office Type: On-site, with a central location in Porto, Portugal
Office Location(s): PRT Porto - Avenida Sidonio Pais Nº 93
Geographic Context:
- Porto is the second-largest city in Portugal, known for its historic center (a UNESCO World Heritage site) and vibrant cultural scene
- The office is centrally located, with easy access to public transportation and amenities
- Portugal offers a high quality of life, with a mild climate, affordable cost of living, and a welcoming culture
Work Schedule: Full-time, with indefinite contracts (negotiable depending on experience and client needs)
ASSUMPTION: The work environment is dynamic, fast-paced, and collaborative, with a strong focus on teamwork and continuous improvement.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-depth interview with the hiring manager and/or team members
- Background check and onboarding
Key Assessment Areas:
- Language proficiency (English)
- Fraud analysis and chargeback dispute experience
- Analytical and problem-solving skills
- Adaptability and commitment to continuous learning
- Cultural fit and teamwork
Application Tips:
- Tailor your resume to highlight relevant experience and skills
- Prepare for behavioral and situational interview questions, focusing on your problem-solving abilities and adaptability
- Demonstrate your commitment to high ethical standards and confidentiality
ATS Keywords: Fraud analysis, chargeback disputes, payment methods, CCDC, PayPal, E-wallets, English (C2), analytical skills, problem-solving, team environment, adaptability, continuous learning, ethical standards, confidentiality
ASSUMPTION: The application process may vary depending on the specific needs of the project or client.
🛠️ Tools & Technologies
- Concentrix proprietary systems and tools
- Fraud detection and prevention software
- Payment processing platforms (e.g., CCDC, PayPal, E-wallets)
ASSUMPTION: The specific tools and technologies used may vary depending on the project or client.
👔 Cultural Fit Considerations
Company Values:
- Customer-centric
- Collaborative
- Innovative
- Agile
- Accountable
Work Style:
- Fast-paced and dynamic
- Collaborative and team-oriented
- Focused on continuous learning and improvement
Self-Assessment Questions:
- Do you thrive in a fast-paced, collaborative environment?
- Are you committed to continuous learning and improvement?
- Can you maintain high ethical standards and confidentiality in your work?
ASSUMPTION: Concentrix values a diverse and inclusive work environment, where employees can thrive and grow professionally.
⚠️ Potential Challenges
- Handling sensitive information and maintaining high ethical standards
- Adapting to a fast-paced, dynamic work environment
- Working with diverse teams and clients, requiring strong communication and collaboration skills
- Potential for high workloads and tight deadlines during peak periods
ASSUMPTION: These challenges can be overcome with strong problem-solving skills, adaptability, and a commitment to continuous learning.
📈 Similar Roles Comparison
- Fraud Analyst roles in other companies may have different reporting structures, work arrangements, or growth opportunities
- Concentrix offers a global presence, with opportunities to work on diverse projects and clients
- Career paths may vary depending on the specific needs of the project or client
ASSUMPTION: Researching similar roles in the industry can provide valuable insights into the market and help applicants make informed decisions.
📝 Sample Projects
- Fraud analysis and chargeback dispute projects for e-commerce clients
- Investigating potential fraud trends and patterns across multiple platforms
- Collaborating with cross-functional teams to improve operational efficiency and customer journey
ASSUMPTION: The specific projects may vary depending on the client or project requirements.
❓ Key Questions to Ask During Interview
- What are the most challenging aspects of this role, and how can I best prepare for them?
- How does this role fit into the overall fraud management strategy for the project or client?
- What opportunities are there for professional growth and development within the company?
- How does the team collaborate and support each other in a fast-paced environment?
- What are the most important qualities and skills for success in this role?
ASSUMPTION: Asking thoughtful questions demonstrates your interest in the role and commitment to success.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight relevant experience and skills, with a focus on fraud analysis and chargeback dispute experience
- Prepare for the interview by researching the company, understanding the role's responsibilities, and practicing common interview questions
- Follow up with the hiring manager or recruiter after the interview to express your interest in the role and address any concerns
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
