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Freight Account Processor

Elavon, Inc.
Full-time
On-site
Naperville, Illinois, United States
🌐 Digital Marketing

πŸ“Œ Core Information

πŸ”Ή Job Title: Freight Account Processor

πŸ”Ή Company: Elavon, Inc.

πŸ”Ή Location: Naperville, IL

πŸ”Ή Job Type: Full-Time, Hybrid (On-site 3 days/week)

πŸ”Ή Category: Financial Services

πŸ”Ή Date Posted: June 2, 2025

πŸ”Ή Experience Level: 2-5 years

πŸ”Ή Remote Status: Hybrid (Remote with on-site requirements)

πŸš€ Job Overview

Key aspects of this role include:

  • Processing and maintaining customer accounts
  • Handling customer inquiries and providing support
  • Managing multiple projects and deadlines
  • Identifying and resolving complex problems

ASSUMPTION: This role requires a balance of administrative tasks and customer service, with a focus on attention to detail and problem-solving skills.

πŸ“‹ Key Responsibilities

βœ… Enter new account information and update existing accounts

βœ… Record transactions and answer customer inquiries

βœ… Classify, consolidate, and summarize documents and information

βœ… Complete reports and provide administrative support

βœ… Resolve customer problems and respond to customer requests for information

ASSUMPTION: The role may involve working with various software packages and systems, requiring proficiency in Microsoft Office applications.

🎯 Required Qualifications

Education: High school diploma or equivalent

Experience: Typically 3-5 years of clerical and customer service experience

Required Skills:

  • Strong customer service skills
  • Ability to manage multiple projects and deadlines
  • Ability to identify and resolve complex problems
  • Proficient computer navigation skills using Microsoft Office applications
  • Effective verbal and written communication skills

Preferred Skills:

  • Thorough knowledge of products, services, terminology, procedures, and systems related to assigned area

ASSUMPTION: While not explicitly stated, it's assumed that candidates should have a strong attention to detail and be comfortable working with numbers and data.

πŸ’° Compensation & Benefits

Salary Range: $20.00 - $28.35 per hour

Benefits:

  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (2-5 weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and safe leave accruals (1 hour for every 30 worked, up to 80 hours per calendar year)

Working Hours: 6:00 AM - 2:30 PM, Monday - Friday

ASSUMPTION: The salary range provided is based on the primary location (Naperville, IL) and may vary based on the location of the role. The benefits listed are subject to eligibility requirements.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Financial Services

Company Size: 1,001-5,000 employees

Founded: Not specified

Company Description:

  • Elavon is a global leader in payment processing, serving over 1.5 million customers across 36 countries
  • Backed by the strength and stability of U.S. Bank, the fifth largest commercial bank in the U.S.
  • Offers innovative payment solutions tailored to meet the needs of various industries

Company Specialties:

  • Retail
  • Airlines
  • Hospitality and T&E
  • Healthcare SMB
  • Private Sector
  • Restaurants
  • Payments
  • and Payment Gateways

Company Website: elavon.com

ASSUMPTION: Elavon's extensive experience and global presence may offer opportunities for career growth and development.

πŸ“Š Role Analysis

Career Level: Entry-level to mid-level

Reporting Structure: Not specified

Work Arrangement: Hybrid (Remote with on-site requirements)

Growth Opportunities:

  • Potential career progression within the company's extensive global network
  • Opportunities to learn and develop new skills
  • Potential to work with a diverse range of customers and industries

ASSUMPTION: As a large, global company, Elavon may offer opportunities for internal mobility and career advancement.

🌍 Location & Work Environment

Office Type: Corporate office

Office Location(s): Naperville, IL

Geographic Context:

  • Naperville is a suburb of Chicago, offering a mix of urban and suburban living
  • Close proximity to various amenities, including shopping, dining, and recreational activities
  • Easy access to public transportation and major highways

Work Schedule: Monday - Friday, 6:00 AM - 2:30 PM

ASSUMPTION: The hybrid work arrangement may provide a good balance between remote work and in-person collaboration.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Online application submission
  • Phone or video screening
  • In-person or virtual interview with the hiring manager
  • Background check and onboarding

Key Assessment Areas:

  • Customer service skills
  • Problem-solving abilities
  • Attention to detail
  • Proficiency in Microsoft Office applications

Application Tips:

  • Highlight relevant experience and skills in your resume
  • Tailor your cover letter to demonstrate your fit for the role and company
  • Prepare examples of how you've handled complex customer issues or projects

ATS Keywords: Customer service, document processing, record keeping, problem-solving, communication skills, computer navigation skills, time management, attention to detail

ASSUMPTION: The application process may involve assessments or tests to evaluate the candidate's skills and abilities.

πŸ› οΈ Tools & Technologies

  • Microsoft Office applications (Word, Excel, etc.)
  • Customer relationship management (CRM) software
  • Account processing and record-keeping systems

ASSUMPTION: The specific tools and technologies used may vary depending on the assigned area and customer base.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Customer-focused
  • Innovative
  • Collaborative
  • Accountable

Work Style:

  • Results-driven
  • Adaptable
  • Team-oriented
  • Detail-oriented

Self-Assessment Questions:

  • Do you have a strong commitment to providing excellent customer service?
  • Are you comfortable working in a fast-paced, dynamic environment?
  • Do you have a proven track record of managing multiple projects and deadlines?

ASSUMPTION: Elavon's company culture may prioritize customer focus, innovation, and collaboration.

⚠️ Potential Challenges

  • Handling complex customer issues or complaints
  • Meeting tight deadlines and maintaining high levels of accuracy
  • Adapting to changes in processes or procedures
  • Working with a diverse range of customers and industries

ASSUMPTION: The role may present challenges related to customer service, time management, and adaptability.

πŸ“ˆ Similar Roles Comparison

  • Compared to other account processor roles, this position may have a stronger focus on customer service and problem-solving
  • Elavon's global presence may offer more opportunities for career growth and development compared to smaller companies
  • This role may require more experience with specific software packages or systems compared to similar positions

ASSUMPTION: The specific requirements and opportunities of this role may vary depending on the company and industry.

πŸ“ Sample Projects

  • Processing and maintaining customer accounts for a large retail client
  • Handling customer inquiries and resolving issues for a healthcare organization
  • Managing multiple projects and deadlines for a private sector client

ASSUMPTION: The specific projects and customers may vary depending on the assigned area and customer base.

❓ Key Questions to Ask During Interview

  • Can you describe a typical day in this role?
  • How does this role support the company's mission and values?
  • What opportunities are there for career growth and development within the company?
  • How does the company support work-life balance for employees?
  • What is the team structure and dynamic like in this department?

ASSUMPTION: These questions are designed to provide insight into the role, company culture, and growth opportunities.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through this link
  • Tailor your resume to highlight relevant experience and skills
  • Write a cover letter explaining your fit for the role and company
  • Prepare examples of how you've handled complex customer issues or projects
  • Follow up with the hiring manager one week after submitting your application

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.