📌 Core Information
🔹 Job Title: Freight Account Processor
🔹 Company: Elavon, Inc.
🔹 Location: Naperville, IL
🔹 Job Type: Full-Time, Hybrid (On-site 3 days/week)
🔹 Category: Financial Services
🔹 Date Posted: June 2, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: Hybrid (Remote with on-site requirements)
🚀 Job Overview
Key aspects of this role include:
- Processing and maintaining customer accounts
- Handling customer inquiries and providing support
- Managing multiple projects and deadlines
- Identifying and resolving complex problems
ASSUMPTION: This role requires a balance of administrative tasks and customer service, with a focus on attention to detail and problem-solving skills.
📋 Key Responsibilities
✅ Enter new account information and update existing accounts
✅ Record transactions and answer customer inquiries
✅ Classify, consolidate, and summarize documents and information
✅ Complete reports and provide administrative support
✅ Resolve customer problems and respond to customer requests for information
ASSUMPTION: The role may involve working with various software packages and systems, requiring proficiency in Microsoft Office applications.
🎯 Required Qualifications
Education: High school diploma or equivalent
Experience: Typically 3-5 years of clerical and customer service experience
Required Skills:
- Strong customer service skills
- Ability to manage multiple projects and deadlines
- Ability to identify and resolve complex problems
- Proficient computer navigation skills using Microsoft Office applications
- Effective verbal and written communication skills
Preferred Skills:
- Thorough knowledge of products, services, terminology, procedures, and systems related to assigned area
ASSUMPTION: While not explicitly stated, it's assumed that candidates should have a strong attention to detail and be comfortable working with numbers and data.
💰 Compensation & Benefits
Salary Range: $20.00 - $28.35 per hour
Benefits:
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (2-5 weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and safe leave accruals (1 hour for every 30 worked, up to 80 hours per calendar year)
Working Hours: 6:00 AM - 2:30 PM, Monday - Friday
ASSUMPTION: The salary range provided is based on the primary location (Naperville, IL) and may vary based on the location of the role. The benefits listed are subject to eligibility requirements.
📌 Applicant Insights
🔍 Company Context
Industry: Financial Services
Company Size: 1,001-5,000 employees
Founded: Not specified
Company Description:
- Elavon is a global leader in payment processing, serving over 1.5 million customers across 36 countries
- Backed by the strength and stability of U.S. Bank, the fifth largest commercial bank in the U.S.
- Offers innovative payment solutions tailored to meet the needs of various industries
Company Specialties:
- Retail
- Airlines
- Hospitality and T&E
- Healthcare SMB
- Private Sector
- Restaurants
- Payments
- and Payment Gateways
Company Website: elavon.com
ASSUMPTION: Elavon's extensive experience and global presence may offer opportunities for career growth and development.
📊 Role Analysis
Career Level: Entry-level to mid-level
Reporting Structure: Not specified
Work Arrangement: Hybrid (Remote with on-site requirements)
Growth Opportunities:
- Potential career progression within the company's extensive global network
- Opportunities to learn and develop new skills
- Potential to work with a diverse range of customers and industries
ASSUMPTION: As a large, global company, Elavon may offer opportunities for internal mobility and career advancement.
🌍 Location & Work Environment
Office Type: Corporate office
Office Location(s): Naperville, IL
Geographic Context:
- Naperville is a suburb of Chicago, offering a mix of urban and suburban living
- Close proximity to various amenities, including shopping, dining, and recreational activities
- Easy access to public transportation and major highways
Work Schedule: Monday - Friday, 6:00 AM - 2:30 PM
ASSUMPTION: The hybrid work arrangement may provide a good balance between remote work and in-person collaboration.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-person or virtual interview with the hiring manager
- Background check and onboarding
Key Assessment Areas:
- Customer service skills
- Problem-solving abilities
- Attention to detail
- Proficiency in Microsoft Office applications
Application Tips:
- Highlight relevant experience and skills in your resume
- Tailor your cover letter to demonstrate your fit for the role and company
- Prepare examples of how you've handled complex customer issues or projects
ATS Keywords: Customer service, document processing, record keeping, problem-solving, communication skills, computer navigation skills, time management, attention to detail
ASSUMPTION: The application process may involve assessments or tests to evaluate the candidate's skills and abilities.
🛠️ Tools & Technologies
- Microsoft Office applications (Word, Excel, etc.)
- Customer relationship management (CRM) software
- Account processing and record-keeping systems
ASSUMPTION: The specific tools and technologies used may vary depending on the assigned area and customer base.
👔 Cultural Fit Considerations
Company Values:
- Customer-focused
- Innovative
- Collaborative
- Accountable
Work Style:
- Results-driven
- Adaptable
- Team-oriented
- Detail-oriented
Self-Assessment Questions:
- Do you have a strong commitment to providing excellent customer service?
- Are you comfortable working in a fast-paced, dynamic environment?
- Do you have a proven track record of managing multiple projects and deadlines?
ASSUMPTION: Elavon's company culture may prioritize customer focus, innovation, and collaboration.
⚠️ Potential Challenges
- Handling complex customer issues or complaints
- Meeting tight deadlines and maintaining high levels of accuracy
- Adapting to changes in processes or procedures
- Working with a diverse range of customers and industries
ASSUMPTION: The role may present challenges related to customer service, time management, and adaptability.
📈 Similar Roles Comparison
- Compared to other account processor roles, this position may have a stronger focus on customer service and problem-solving
- Elavon's global presence may offer more opportunities for career growth and development compared to smaller companies
- This role may require more experience with specific software packages or systems compared to similar positions
ASSUMPTION: The specific requirements and opportunities of this role may vary depending on the company and industry.
📝 Sample Projects
- Processing and maintaining customer accounts for a large retail client
- Handling customer inquiries and resolving issues for a healthcare organization
- Managing multiple projects and deadlines for a private sector client
ASSUMPTION: The specific projects and customers may vary depending on the assigned area and customer base.
❓ Key Questions to Ask During Interview
- Can you describe a typical day in this role?
- How does this role support the company's mission and values?
- What opportunities are there for career growth and development within the company?
- How does the company support work-life balance for employees?
- What is the team structure and dynamic like in this department?
ASSUMPTION: These questions are designed to provide insight into the role, company culture, and growth opportunities.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight relevant experience and skills
- Write a cover letter explaining your fit for the role and company
- Prepare examples of how you've handled complex customer issues or projects
- Follow up with the hiring manager one week after submitting your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
