French speaking Content Moderator - Barcelona

📌 Core Information

🔹 Job Title: French Speaking Content Moderator - Barcelona

🔹 Company: Teleperformance Spain

🔹 Location: Barcelona, Catalonia, Spain

🔹 Job Type: Full-Time

🔹 Category: Customer Service & Support

🔹 Date Posted: June 19, 2025

🔹 Experience Level: Entry-Level (0-2 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Ensuring a safe and positive user experience on a popular social media platform
• Collaborating with teams to improve moderation strategies
• Working in a dynamic, multicultural environment
• Opportunities for career growth within the company

ASSUMPTION: This role requires a strong affinity for social media and a keen eye for detail. It is ideal for individuals who are proactive, goal-driven, and enjoy working in a fast-paced environment.

📋 Key Responsibilities

✅ Review user-generated content to ensure compliance with guidelines

✅ Monitor platforms for inappropriate or harmful material and take necessary actions

✅ Collaborate with teams to improve moderation strategies and ensure a safe user environment

ASSUMPTION: The role may involve exposure to sensitive content, requiring emotional resilience and professionalism.

🎯 Required Qualifications

Education: Completed studies (ESO/High School or higher)

Experience: No specific experience required, but content moderation, customer service, or contact center experience is a plus.

Required Skills:

• C2 level of French and advanced English
• Strong affinity for social media
• Attention to detail
• Proactive and goal-driven

Preferred Skills:

• Experience in content moderation, customer service, or contact centers

ASSUMPTION: Bilingual or multilingual candidates are highly sought after in this role due to the global nature of the company and its clients.

💰 Compensation & Benefits

Salary Range: €18,000 - €22,000 per year (based on industry standards for entry-level content moderator roles in Barcelona)

Benefits:

• Health insurance discount
• Wellness programs
• Free coffee and fruit
• Initial training and ongoing coaching

Working Hours: 38.5 hours per week, Monday to Sunday, with fixed working hours and 2 days off per week. Shifts: Morning (08:00-16:00) or Afternoon (16:00-00:00).

ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on individual performance and company policies.

📌 Applicant Insights

🔍 Company Context

Industry: Teleperformance is a global leader in digitally-powered business services, supporting the world’s best brands in streamlining their business in meaningful and sustainable ways.

Company Size: Teleperformance has over 10,000 employees worldwide, providing a large network of opportunities for professional growth.

Founded: Teleperformance was founded in 1978 and has since grown into a global company with a strong presence in Europe, Asia, and Latin America.

Company Description:

• Teleperformance offers a wide range of services, including customer experience, digital solutions, and back-office services
• The company operates in over 80 countries and supports more than 400 major global brands
• Teleperformance is committed to sustainability and responsible business practices

Company Specialties:

• Omnichannel customer experience
• Rightshore delivery model
• Analytics solutions
• Digital solutions and AI

Company Website: http://www.tp.com

ASSUMPTION: Teleperformance's global presence and diverse client base offer unique opportunities for candidates to gain international experience and exposure to various industries.

📊 Role Analysis

Career Level: This role is an entry-level position, ideal for candidates seeking to start their career in customer service or content moderation.

Reporting Structure: Content moderators typically report to a team leader or supervisor, who oversees a group of moderators and ensures the quality and efficiency of their work.

Work Arrangement: This role requires on-site work at Teleperformance's office near Glories mall in Barcelona. However, the company may offer flexible work arrangements based on individual needs and performance.

Growth Opportunities:

• Progression to team leader or supervisor roles
• Transition to other customer service or support roles within the company
• Opportunities to work on high-profile client accounts and gain valuable experience

ASSUMPTION: Successful content moderators may have the opportunity to move into more senior roles within the company, such as team leadership or management positions.

🌍 Location & Work Environment

Office Type: Teleperformance's Barcelona office is a modern, dynamic workspace designed to foster collaboration and creativity.

Office Location(s): 21, Rue Balzac, Paris, Île-de-France 75008, FR (Headquarters); Barcelona, Catalonia, Spain (This role)

Geographic Context:

• Barcelona is a vibrant, multicultural city with a strong focus on technology, innovation, and entrepreneurship
• The city offers a high quality of life, with a mild Mediterranean climate, rich cultural heritage, and diverse culinary scene
• Barcelona is well-connected by public transportation, making it easy for employees to commute to the office

Work Schedule: Content moderators typically work in shifts, with morning (08:00-16:00) or afternoon (16:00-00:00) shifts available. The work schedule may vary depending on the client's needs and the company's workload.

ASSUMPTION: The work environment at Teleperformance is fast-paced and dynamic, with a strong emphasis on teamwork and collaboration. Employees are expected to be proactive, goal-driven, and able to work effectively in a multicultural team.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening to assess language skills and cultural fit
• In-person or virtual interview to discuss the role, responsibilities, and expectations
• Background check and onboarding for successful candidates

Key Assessment Areas:

• Language proficiency in French and English
• Attention to detail and ability to work accurately under pressure
• Cultural awareness and ability to work effectively in a multicultural team
• Problem-solving skills and ability to make decisions in a fast-paced environment

Application Tips:

• Highlight any relevant experience in content moderation, customer service, or contact centers
• Demonstrate a strong affinity for social media and a keen eye for detail in your resume and cover letter
• Prepare examples of how you have handled challenging or sensitive content in previous roles or experiences

ATS Keywords: Content Moderation, Customer Service, Social Media, Attention to Detail, Proactive, Goal-Driven, French, English, Teamwork, Collaboration, Multicultural, Decision Making, Problem Solving

ASSUMPTION: The application process for this role may involve assessments or tests to evaluate candidates' language skills, attention to detail, and cultural fit.

🛠️ Tools & Technologies

• Social media platforms (e.g., Facebook, Instagram, Twitter)
• Content moderation software and tools
• Communication and collaboration platforms (e.g., Slack, Microsoft Teams)
• Project management tools (e.g., Asana, Trello)

ASSUMPTION: The specific tools and technologies used in this role may vary depending on the client's requirements and the company's internal processes.

👔 Cultural Fit Considerations

Company Values:

• Customer-centricity
• Integrity
• Responsibility
• Excellence
• Empowerment

Work Style:

• Dynamic and fast-paced
• Collaborative and team-oriented
• Results-driven and goal-focused
• Adaptable and resilient

Self-Assessment Questions:

• Do you enjoy working in a fast-paced, dynamic environment?
• Are you comfortable working in a multicultural team and collaborating with colleagues from diverse backgrounds?
• Do you have a strong affinity for social media and a keen eye for detail?

ASSUMPTION: Successful candidates for this role will be proactive, goal-driven, and able to work effectively in a fast-paced, multicultural environment. They will also have a strong affinity for social media and a keen eye for detail.

⚠️ Potential Challenges

• Exposure to sensitive or disturbing content, requiring emotional resilience and professionalism
• Working in shifts, which may impact work-life balance
• The dynamic and fast-paced nature of the role, which may be challenging for candidates who prefer a more stable or predictable work environment
• Language requirements, which may be challenging for candidates who are not bilingual or multilingual

ASSUMPTION: The potential challenges of this role are outweighed by the opportunities for professional growth and development within the company.

📈 Similar Roles Comparison

• This role is similar to other content moderator positions, but may differ in terms of the specific platforms and guidelines to be followed
• Content moderation is a growing field, with increasing demand for skilled professionals who can ensure the safety and security of users on social media platforms
• This role may provide opportunities for career progression into more senior or specialized positions within the company

ASSUMPTION: The specific responsibilities and requirements of this role may vary depending on the client's needs and the company's internal processes.

📝 Sample Projects

• Reviewing and moderating user-generated content on a popular social media platform
• Collaborating with a team to develop and implement new moderation strategies
• Assessing and improving the efficiency and effectiveness of content moderation processes

ASSUMPTION: The specific projects and tasks assigned to content moderators may vary depending on the client's needs and the company's internal processes.

❓ Key Questions to Ask During Interview

• What are the most challenging aspects of this role, and how can I prepare for them?
• How does this role contribute to the company's overall mission and values?
• What opportunities are there for professional growth and development within the company?
• How does the company support work-life balance for employees working in shifts?
• What is the team structure, and how does this role fit within it?

ASSUMPTION: Asking thoughtful and insightful questions during the interview process demonstrates a candidate's interest in the role and their commitment to success.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your language skills, attention to detail, and affinity for social media
• Prepare examples of how you have handled challenging or sensitive content in previous roles or experiences
• Follow up with the hiring manager one week after submitting your application to express your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.