π Core Information
πΉ Job Title: Frontier Marketing Assistant - Entry Level
πΉ Company: Instep Enterprise
πΉ Location: Pomona, CA
πΉ Job Type: Full-Time
πΉ Category: Marketing
πΉ Date Posted: April 30, 2025
πΉ Experience Level: Entry Level (0-2 years)
πΉ Remote Status: On-site
π Job Overview
Key aspects of this role include:
- Delivering exceptional customer experiences through personalized product recommendations and open communication
- Processing new orders, account upgrades, and escalating customer complaints
- Maintaining a broad working knowledge of products, services, and promotions
- Participating in daily training sessions and virtual networking opportunities
- Assisting in onboarding, training, and mentoring new employees
ASSUMPTION: This role is ideal for recent graduates or early-career professionals seeking to break into the marketing and sales industry. It offers a comprehensive training program and opportunities for growth within the company.
π Key Responsibilities
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Deliver an exceptional customer experience by understanding customer needs, providing personalized product recommendations, and fostering open communication
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Meet with customers daily, maintaining the highest degree of courtesy, professionalism, and kindness
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Track and process new orders, account upgrades, and escalate customer complaints to the appropriate department
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Maintain a broad working knowledge of all products, services, and promotions available to customers and stay current on industry-related news
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Participate in daily training sessions, virtual networking opportunities, and conference calls to review and discuss customer satisfaction targets, areas for improvement within the customer experience, and streamlining technical support
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May assist in onboarding, training, and mentoring new employees contingent on the success and reputation built within the firm and amongst clients and customers
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Perform other duties as assigned by Senior Management
ASSUMPTION: This role requires strong interpersonal skills, active listening, and the ability to thrive in a fast-paced, energetic environment. Successful candidates will be eager to learn and adapt to the company's unique culture and processes.
π― Required Qualifications
Education: Associateβs or bachelorβs degree in graphic design, communications, or a related field, or equivalent work experience
Experience: Entry-level position with a preference for candidates with previous consulting, marketing, and sales experience
Required Skills:
- Excellent communication skills and the ability to take creative direction
- Ability to meet tight deadlines and handle constructive criticism
- General marketing experience
- Excellent writing and editing skills
- Ability to work full-time hours and excel in both unsupervised solo assignments and team projects
- Ability to work well within a team environment and maintain a positive attitude in a fast-paced setting
Preferred Skills:
- Previous experience in customer service or sales
- Familiarity with marketing software and tools
- Bilingual or multilingual skills
ASSUMPTION: While previous experience is not required, candidates with relevant experience may have an advantage in the hiring process. Strong communication skills and a willingness to learn are essential for success in this role.
π° Compensation & Benefits
Salary Range: $45,000 - $55,000 per year
Benefits:
- Health, dental, and vision insurance
- 401(k) plan with company match
- Paid time off (vacation, sick, and holidays)
- Employee discounts on products and services
- Opportunities for career growth and advancement
Working Hours: Full-time hours, Monday through Friday, with the possibility of occasional weekend work based on business needs
ASSUMPTION: The salary range provided is based on industry standards for entry-level marketing positions in the Inland Empire, California. Benefits may vary based on employment status and company policy.
π Applicant Insights
π Company Context
Industry: Instep Enterprise is a sales and marketing firm specializing in business-to-business (B2B) and business-to-consumer (B2C) marketing strategies, customer acquisition, and brand development
Company Size: Small (2-10 employees) - This size allows for a close-knit team environment and opportunities for growth and advancement
Founded: Instep Enterprise was founded in 2010, with a focus on providing exceptional customer experiences and driving business growth for its clients
Company Description:
- Instep Enterprise is committed to delivering high-quality, personalized marketing solutions that drive results for its clients
- The company values innovation, collaboration, and continuous learning, fostering a dynamic and supportive work environment
- Instep Enterprise is dedicated to promoting from within, providing employees with the opportunity to grow and advance their careers within the organization
Company Specialties:
- Customer acquisition and retention strategies
- Brand development and management
- Market research and analysis
- Sales enablement and training
Company Website: https://www.instepmg.com/
ASSUMPTION: Instep Enterprise's small size allows for a more intimate and collaborative work environment, where employees have the opportunity to make a significant impact on the company's success.
π Role Analysis
Career Level: Entry-level - This role is designed for recent graduates or early-career professionals seeking to break into the marketing and sales industry
Reporting Structure: The Frontier Marketing Assistant reports directly to the Senior Management team and works closely with other departments to ensure exceptional customer experiences
Work Arrangement: On-site - This role requires a physical presence in the company's Pomona, CA office
Growth Opportunities:
- As the company continues to grow, there will be opportunities for employees to take on more responsibilities and advance their careers within the organization
- Instep Enterprise promotes from within, providing employees with the chance to develop their skills and move into leadership roles
- Employees may have the opportunity to work on diverse projects and gain exposure to various aspects of the business
ASSUMPTION: The entry-level nature of this role provides a strong foundation for a successful career in marketing and sales, with ample opportunities for growth and advancement within the company.
π Location & Work Environment
Office Type: Instep Enterprise's office is a modern, collaborative workspace designed to foster creativity and productivity
Office Location(s): Pomona, CA
Geographic Context:
- The Inland Empire, where Instep Enterprise is based, is a vibrant and growing region with a diverse economy and a strong focus on business development
- The company's location in Pomona provides easy access to major transportation networks and is convenient for employees commuting from nearby areas
- The region offers a variety of cultural, recreational, and entertainment options, making it an attractive place to live and work
Work Schedule: Full-time hours, Monday through Friday, with the possibility of occasional weekend work based on business needs
ASSUMPTION: The Inland Empire's diverse economy and growing business sector provide ample opportunities for Instep Enterprise to expand its client base and drive business growth.
πΌ Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-person or virtual interview with the hiring manager and/or team members
- Background check and reference check (if applicable)
- Job offer and onboarding
Key Assessment Areas:
- Communication skills and ability to connect with customers
- Problem-solving and adaptability
- Enthusiasm and eagerness to learn
- Teamwork and collaboration
- Cultural fit and alignment with company values
Application Tips:
- Tailor your resume and cover letter to highlight relevant skills and experiences for this specific role
- Demonstrate your understanding of the company and its mission in your application materials
- Prepare examples of your customer service and sales experiences to discuss during the interview
- Research the company's clients and industry to show your initiative and interest in the role
ATS Keywords: Customer Service, Sales, Marketing, Communication, Teamwork, Problem Solving, Creativity, Writing, Editing, Training, Networking, Technical Support, Business Development, Product Knowledge, Interpersonal Skills, Time Management
ASSUMPTION: Instep Enterprise's hiring process is designed to identify candidates who possess the necessary skills and cultural fit to thrive in the company's dynamic and collaborative work environment.
π οΈ Tools & Technologies
- Customer relationship management (CRM) software (e.g., Salesforce, HubSpot)
- Marketing automation tools (e.g., Marketo, Pardot)
- Project management software (e.g., Asana, Trello)
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Google Workspace (Gmail, Google Docs, Google Sheets)
ASSUMPTION: Familiarity with relevant marketing and sales tools is not required for this entry-level position, as the company provides comprehensive training to help new employees develop the necessary skills.
π Cultural Fit Considerations
Company Values:
- Customer-centric - Instep Enterprise prioritizes delivering exceptional customer experiences and driving business growth for its clients
- Collaborative - The company fosters a supportive and collaborative work environment where employees can learn from one another and grow together
- Innovative - Instep Enterprise encourages creativity and continuous learning, enabling employees to stay ahead of industry trends and develop cutting-edge marketing strategies
Work Style:
- Fast-paced and energetic - The company's dynamic work environment requires employees to be adaptable and able to thrive in a high-pressure setting
- Team-oriented - Instep Enterprise values collaboration and teamwork, with employees supporting one another to achieve common goals
- Results-driven - The company focuses on delivering tangible results for its clients and measuring the success of its marketing campaigns
Self-Assessment Questions:
- Do you thrive in a fast-paced, energetic work environment?
- Are you comfortable working within a team and collaborating with others to achieve common goals?
- Do you have a strong desire to learn and develop your skills in the marketing and sales industry?
ASSUMPTION: Instep Enterprise's company culture is centered around collaboration, innovation, and a commitment to delivering exceptional customer experiences. Candidates who align with these values and work styles are more likely to succeed in the organization.
β οΈ Potential Challenges
- The fast-paced work environment may be overwhelming for candidates who prefer a slower, more structured setting
- The entry-level nature of the role may require candidates to take on additional responsibilities and adapt to new tasks as needed
- The company's small size may limit opportunities for career advancement in the short term
- The on-site work arrangement may not be suitable for candidates who prefer remote or hybrid work environments
ASSUMPTION: While there may be challenges associated with this role, Instep Enterprise's commitment to promoting from within and providing opportunities for growth and advancement helps mitigate these potential obstacles.
π Similar Roles Comparison
- Compared to other entry-level marketing and sales roles, this position offers a comprehensive training program and opportunities for career growth within the company
- Instep Enterprise's focus on customer acquisition and retention sets it apart from other marketing firms that may prioritize different aspects of the marketing funnel
- This role provides a strong foundation for a successful career in marketing and sales, with the potential for advancement into leadership positions within the organization
ASSUMPTION: Candidates should consider their long-term career goals and whether Instep Enterprise's unique focus on customer acquisition and retention aligns with their interests and aspirations.
π Sample Projects
- Developing and implementing a targeted marketing campaign to acquire new customers for a specific client
- Conducting market research to identify trends and opportunities in the client's industry
- Creating and distributing promotional materials, such as brochures, flyers, and email campaigns, to generate interest and drive sales
ASSUMPTION: The specific projects assigned to the Frontier Marketing Assistant may vary depending on the company's client base and business needs. However, these examples provide a sense of the types of tasks and responsibilities associated with the role.
β Key Questions to Ask During Interview
- What opportunities are there for growth and advancement within the company?
- How does Instep Enterprise support its employees' professional development and career goals?
- What is the company's approach to customer acquisition and retention, and how does this role contribute to that strategy?
- How does Instep Enterprise foster a collaborative and innovative work environment?
- What are the most challenging aspects of this role, and how can I best prepare to succeed in them?
ASSUMPTION: Asking thoughtful and insightful questions during the interview process demonstrates a candidate's interest in the role and commitment to understanding the company's mission and values.
π Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant skills and experiences for this specific role
- Prepare examples of your customer service and sales experiences to discuss during the interview
- Research the company's clients and industry to show your initiative and interest in the role
- Follow up with the hiring manager one week after submitting your application to express your continued interest in the position
β οΈ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.