Frontier Marketing Assistant - Entry Level

📌 Core Information

🔹 Job Title: Frontier Marketing Assistant - Entry Level

🔹 Company: Instep Enterprise

🔹 Location: Pomona, CA

🔹 Job Type: Full-Time

🔹 Category: Marketing

🔹 Date Posted: April 30, 2025

🔹 Experience Level: Entry Level (0-2 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Delivering exceptional customer experiences through personalized product recommendations and open communication
• Processing new orders, account upgrades, and escalating customer complaints
• Maintaining a broad working knowledge of products, services, and promotions
• Participating in daily training sessions and virtual networking opportunities
• Assisting in onboarding, training, and mentoring new employees

ASSUMPTION: This role is ideal for recent graduates or early-career professionals seeking to break into the marketing and sales industry. It offers a comprehensive training program and opportunities for growth within the company.

📋 Key Responsibilities

✅ Deliver an exceptional customer experience by understanding customer needs, providing personalized product recommendations, and fostering open communication

✅ Meet with customers daily, maintaining the highest degree of courtesy, professionalism, and kindness

✅ Track and process new orders, account upgrades, and escalate customer complaints to the appropriate department

✅ Maintain a broad working knowledge of all products, services, and promotions available to customers and stay current on industry-related news

✅ Participate in daily training sessions, virtual networking opportunities, and conference calls to review and discuss customer satisfaction targets, areas for improvement within the customer experience, and streamlining technical support

✅ May assist in onboarding, training, and mentoring new employees contingent on the success and reputation built within the firm and amongst clients and customers

✅ Perform other duties as assigned by Senior Management

ASSUMPTION: This role requires strong interpersonal skills, active listening, and the ability to thrive in a fast-paced, energetic environment. Successful candidates will be eager to learn and adapt to the company's unique culture and processes.

🎯 Required Qualifications

Education: Associate’s or bachelor’s degree in graphic design, communications, or a related field, or equivalent work experience

Experience: Entry-level position with a preference for candidates with previous consulting, marketing, and sales experience

Required Skills:

• Excellent communication skills and the ability to take creative direction
• Ability to meet tight deadlines and handle constructive criticism
• General marketing experience
• Excellent writing and editing skills
• Ability to work full-time hours and excel in both unsupervised solo assignments and team projects
• Ability to work well within a team environment and maintain a positive attitude in a fast-paced setting

Preferred Skills:

• Previous experience in customer service or sales
• Familiarity with marketing software and tools
• Bilingual or multilingual skills

ASSUMPTION: While previous experience is not required, candidates with relevant experience may have an advantage in the hiring process. Strong communication skills and a willingness to learn are essential for success in this role.

💰 Compensation & Benefits

Salary Range: $45,000 - $55,000 per year

Benefits:

• Health, dental, and vision insurance
• 401(k) plan with company match
• Paid time off (vacation, sick, and holidays)
• Employee discounts on products and services
• Opportunities for career growth and advancement

Working Hours: Full-time hours, Monday through Friday, with the possibility of occasional weekend work based on business needs

ASSUMPTION: The salary range provided is based on industry standards for entry-level marketing positions in the Inland Empire, California. Benefits may vary based on employment status and company policy.

📌 Applicant Insights

🔍 Company Context

Industry: Instep Enterprise is a sales and marketing firm specializing in business-to-business (B2B) and business-to-consumer (B2C) marketing strategies, customer acquisition, and brand development

Company Size: Small (2-10 employees) - This size allows for a close-knit team environment and opportunities for growth and advancement

Founded: Instep Enterprise was founded in 2010, with a focus on providing exceptional customer experiences and driving business growth for its clients

Company Description:

• Instep Enterprise is committed to delivering high-quality, personalized marketing solutions that drive results for its clients
• The company values innovation, collaboration, and continuous learning, fostering a dynamic and supportive work environment
• Instep Enterprise is dedicated to promoting from within, providing employees with the opportunity to grow and advance their careers within the organization

Company Specialties:

• Customer acquisition and retention strategies
• Brand development and management
• Market research and analysis
• Sales enablement and training

Company Website: https://www.instepmg.com/

ASSUMPTION: Instep Enterprise's small size allows for a more intimate and collaborative work environment, where employees have the opportunity to make a significant impact on the company's success.

📊 Role Analysis

Career Level: Entry-level - This role is designed for recent graduates or early-career professionals seeking to break into the marketing and sales industry

Reporting Structure: The Frontier Marketing Assistant reports directly to the Senior Management team and works closely with other departments to ensure exceptional customer experiences

Work Arrangement: On-site - This role requires a physical presence in the company's Pomona, CA office

Growth Opportunities:

• As the company continues to grow, there will be opportunities for employees to take on more responsibilities and advance their careers within the organization
• Instep Enterprise promotes from within, providing employees with the chance to develop their skills and move into leadership roles
• Employees may have the opportunity to work on diverse projects and gain exposure to various aspects of the business

ASSUMPTION: The entry-level nature of this role provides a strong foundation for a successful career in marketing and sales, with ample opportunities for growth and advancement within the company.

🌍 Location & Work Environment

Office Type: Instep Enterprise's office is a modern, collaborative workspace designed to foster creativity and productivity

Office Location(s): Pomona, CA

Geographic Context:

• The Inland Empire, where Instep Enterprise is based, is a vibrant and growing region with a diverse economy and a strong focus on business development
• The company's location in Pomona provides easy access to major transportation networks and is convenient for employees commuting from nearby areas
• The region offers a variety of cultural, recreational, and entertainment options, making it an attractive place to live and work

Work Schedule: Full-time hours, Monday through Friday, with the possibility of occasional weekend work based on business needs

ASSUMPTION: The Inland Empire's diverse economy and growing business sector provide ample opportunities for Instep Enterprise to expand its client base and drive business growth.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or virtual interview with the hiring manager and/or team members
• Background check and reference check (if applicable)
• Job offer and onboarding

Key Assessment Areas:

• Communication skills and ability to connect with customers
• Problem-solving and adaptability
• Enthusiasm and eagerness to learn
• Teamwork and collaboration
• Cultural fit and alignment with company values

Application Tips:

• Tailor your resume and cover letter to highlight relevant skills and experiences for this specific role
• Demonstrate your understanding of the company and its mission in your application materials
• Prepare examples of your customer service and sales experiences to discuss during the interview
• Research the company's clients and industry to show your initiative and interest in the role

ATS Keywords: Customer Service, Sales, Marketing, Communication, Teamwork, Problem Solving, Creativity, Writing, Editing, Training, Networking, Technical Support, Business Development, Product Knowledge, Interpersonal Skills, Time Management

ASSUMPTION: Instep Enterprise's hiring process is designed to identify candidates who possess the necessary skills and cultural fit to thrive in the company's dynamic and collaborative work environment.

🛠️ Tools & Technologies

• Customer relationship management (CRM) software (e.g., Salesforce, HubSpot)
• Marketing automation tools (e.g., Marketo, Pardot)
• Project management software (e.g., Asana, Trello)
• Microsoft Office Suite (Word, Excel, PowerPoint)
• Google Workspace (Gmail, Google Docs, Google Sheets)

ASSUMPTION: Familiarity with relevant marketing and sales tools is not required for this entry-level position, as the company provides comprehensive training to help new employees develop the necessary skills.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric - Instep Enterprise prioritizes delivering exceptional customer experiences and driving business growth for its clients
• Collaborative - The company fosters a supportive and collaborative work environment where employees can learn from one another and grow together
• Innovative - Instep Enterprise encourages creativity and continuous learning, enabling employees to stay ahead of industry trends and develop cutting-edge marketing strategies

Work Style:

• Fast-paced and energetic - The company's dynamic work environment requires employees to be adaptable and able to thrive in a high-pressure setting
• Team-oriented - Instep Enterprise values collaboration and teamwork, with employees supporting one another to achieve common goals
• Results-driven - The company focuses on delivering tangible results for its clients and measuring the success of its marketing campaigns

Self-Assessment Questions:

• Do you thrive in a fast-paced, energetic work environment?
• Are you comfortable working within a team and collaborating with others to achieve common goals?
• Do you have a strong desire to learn and develop your skills in the marketing and sales industry?

ASSUMPTION: Instep Enterprise's company culture is centered around collaboration, innovation, and a commitment to delivering exceptional customer experiences. Candidates who align with these values and work styles are more likely to succeed in the organization.

⚠️ Potential Challenges

• The fast-paced work environment may be overwhelming for candidates who prefer a slower, more structured setting
• The entry-level nature of the role may require candidates to take on additional responsibilities and adapt to new tasks as needed
• The company's small size may limit opportunities for career advancement in the short term
• The on-site work arrangement may not be suitable for candidates who prefer remote or hybrid work environments

ASSUMPTION: While there may be challenges associated with this role, Instep Enterprise's commitment to promoting from within and providing opportunities for growth and advancement helps mitigate these potential obstacles.

📈 Similar Roles Comparison

• Compared to other entry-level marketing and sales roles, this position offers a comprehensive training program and opportunities for career growth within the company
• Instep Enterprise's focus on customer acquisition and retention sets it apart from other marketing firms that may prioritize different aspects of the marketing funnel
• This role provides a strong foundation for a successful career in marketing and sales, with the potential for advancement into leadership positions within the organization

ASSUMPTION: Candidates should consider their long-term career goals and whether Instep Enterprise's unique focus on customer acquisition and retention aligns with their interests and aspirations.

📝 Sample Projects

• Developing and implementing a targeted marketing campaign to acquire new customers for a specific client
• Conducting market research to identify trends and opportunities in the client's industry
• Creating and distributing promotional materials, such as brochures, flyers, and email campaigns, to generate interest and drive sales

ASSUMPTION: The specific projects assigned to the Frontier Marketing Assistant may vary depending on the company's client base and business needs. However, these examples provide a sense of the types of tasks and responsibilities associated with the role.

❓ Key Questions to Ask During Interview

• What opportunities are there for growth and advancement within the company?
• How does Instep Enterprise support its employees' professional development and career goals?
• What is the company's approach to customer acquisition and retention, and how does this role contribute to that strategy?
• How does Instep Enterprise foster a collaborative and innovative work environment?
• What are the most challenging aspects of this role, and how can I best prepare to succeed in them?

ASSUMPTION: Asking thoughtful and insightful questions during the interview process demonstrates a candidate's interest in the role and commitment to understanding the company's mission and values.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant skills and experiences for this specific role
• Prepare examples of your customer service and sales experiences to discuss during the interview
• Research the company's clients and industry to show your initiative and interest in the role
• Follow up with the hiring manager one week after submitting your application to express your continued interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.