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Frontier Marketing Assistant - Entry Level

Instep Enterprise
Full-time
On-site
Pomona, California, United States
🌐 Digital Marketing

πŸ“Œ Core Information

πŸ”Ή Job Title: Frontier Marketing Assistant - Entry Level

πŸ”Ή Company: Instep Enterprise

πŸ”Ή Location: Pomona, CA

πŸ”Ή Job Type: Full-Time

πŸ”Ή Category: Marketing

πŸ”Ή Date Posted: April 30, 2025

πŸ”Ή Experience Level: Entry Level (0-2 years)

πŸ”Ή Remote Status: On-site

πŸš€ Job Overview

Key aspects of this role include:

  • Delivering exceptional customer experiences through personalized product recommendations and open communication
  • Processing new orders, account upgrades, and escalating customer complaints
  • Maintaining a broad working knowledge of products, services, and promotions
  • Participating in daily training sessions and virtual networking opportunities
  • Assisting in onboarding, training, and mentoring new employees

ASSUMPTION: This role is ideal for recent graduates or early-career professionals seeking to break into the marketing and sales industry. It offers a comprehensive training program and opportunities for growth within the company.

πŸ“‹ Key Responsibilities

βœ… Deliver an exceptional customer experience by understanding customer needs, providing personalized product recommendations, and fostering open communication

βœ… Meet with customers daily, maintaining the highest degree of courtesy, professionalism, and kindness

βœ… Track and process new orders, account upgrades, and escalate customer complaints to the appropriate department

βœ… Maintain a broad working knowledge of all products, services, and promotions available to customers and stay current on industry-related news

βœ… Participate in daily training sessions, virtual networking opportunities, and conference calls to review and discuss customer satisfaction targets, areas for improvement within the customer experience, and streamlining technical support

βœ… May assist in onboarding, training, and mentoring new employees contingent on the success and reputation built within the firm and amongst clients and customers

βœ… Perform other duties as assigned by Senior Management

ASSUMPTION: This role requires strong interpersonal skills, active listening, and the ability to thrive in a fast-paced, energetic environment. Successful candidates will be eager to learn and adapt to the company's unique culture and processes.

🎯 Required Qualifications

Education: Associate’s or bachelor’s degree in graphic design, communications, or a related field, or equivalent work experience

Experience: Entry-level position with a preference for candidates with previous consulting, marketing, and sales experience

Required Skills:

  • Excellent communication skills and the ability to take creative direction
  • Ability to meet tight deadlines and handle constructive criticism
  • General marketing experience
  • Excellent writing and editing skills
  • Ability to work full-time hours and excel in both unsupervised solo assignments and team projects
  • Ability to work well within a team environment and maintain a positive attitude in a fast-paced setting

Preferred Skills:

  • Previous experience in customer service or sales
  • Familiarity with marketing software and tools
  • Bilingual or multilingual skills

ASSUMPTION: While previous experience is not required, candidates with relevant experience may have an advantage in the hiring process. Strong communication skills and a willingness to learn are essential for success in this role.

πŸ’° Compensation & Benefits

Salary Range: $45,000 - $55,000 per year

Benefits:

  • Health, dental, and vision insurance
  • 401(k) plan with company match
  • Paid time off (vacation, sick, and holidays)
  • Employee discounts on products and services
  • Opportunities for career growth and advancement

Working Hours: Full-time hours, Monday through Friday, with the possibility of occasional weekend work based on business needs

ASSUMPTION: The salary range provided is based on industry standards for entry-level marketing positions in the Inland Empire, California. Benefits may vary based on employment status and company policy.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Instep Enterprise is a sales and marketing firm specializing in business-to-business (B2B) and business-to-consumer (B2C) marketing strategies, customer acquisition, and brand development

Company Size: Small (2-10 employees) - This size allows for a close-knit team environment and opportunities for growth and advancement

Founded: Instep Enterprise was founded in 2010, with a focus on providing exceptional customer experiences and driving business growth for its clients

Company Description:

  • Instep Enterprise is committed to delivering high-quality, personalized marketing solutions that drive results for its clients
  • The company values innovation, collaboration, and continuous learning, fostering a dynamic and supportive work environment
  • Instep Enterprise is dedicated to promoting from within, providing employees with the opportunity to grow and advance their careers within the organization

Company Specialties:

  • Customer acquisition and retention strategies
  • Brand development and management
  • Market research and analysis
  • Sales enablement and training

Company Website: https://www.instepmg.com/

ASSUMPTION: Instep Enterprise's small size allows for a more intimate and collaborative work environment, where employees have the opportunity to make a significant impact on the company's success.

πŸ“Š Role Analysis

Career Level: Entry-level - This role is designed for recent graduates or early-career professionals seeking to break into the marketing and sales industry

Reporting Structure: The Frontier Marketing Assistant reports directly to the Senior Management team and works closely with other departments to ensure exceptional customer experiences

Work Arrangement: On-site - This role requires a physical presence in the company's Pomona, CA office

Growth Opportunities:

  • As the company continues to grow, there will be opportunities for employees to take on more responsibilities and advance their careers within the organization
  • Instep Enterprise promotes from within, providing employees with the chance to develop their skills and move into leadership roles
  • Employees may have the opportunity to work on diverse projects and gain exposure to various aspects of the business

ASSUMPTION: The entry-level nature of this role provides a strong foundation for a successful career in marketing and sales, with ample opportunities for growth and advancement within the company.

🌍 Location & Work Environment

Office Type: Instep Enterprise's office is a modern, collaborative workspace designed to foster creativity and productivity

Office Location(s): Pomona, CA

Geographic Context:

  • The Inland Empire, where Instep Enterprise is based, is a vibrant and growing region with a diverse economy and a strong focus on business development
  • The company's location in Pomona provides easy access to major transportation networks and is convenient for employees commuting from nearby areas
  • The region offers a variety of cultural, recreational, and entertainment options, making it an attractive place to live and work

Work Schedule: Full-time hours, Monday through Friday, with the possibility of occasional weekend work based on business needs

ASSUMPTION: The Inland Empire's diverse economy and growing business sector provide ample opportunities for Instep Enterprise to expand its client base and drive business growth.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Online application submission
  • Phone or video screening
  • In-person or virtual interview with the hiring manager and/or team members
  • Background check and reference check (if applicable)
  • Job offer and onboarding

Key Assessment Areas:

  • Communication skills and ability to connect with customers
  • Problem-solving and adaptability
  • Enthusiasm and eagerness to learn
  • Teamwork and collaboration
  • Cultural fit and alignment with company values

Application Tips:

  • Tailor your resume and cover letter to highlight relevant skills and experiences for this specific role
  • Demonstrate your understanding of the company and its mission in your application materials
  • Prepare examples of your customer service and sales experiences to discuss during the interview
  • Research the company's clients and industry to show your initiative and interest in the role

ATS Keywords: Customer Service, Sales, Marketing, Communication, Teamwork, Problem Solving, Creativity, Writing, Editing, Training, Networking, Technical Support, Business Development, Product Knowledge, Interpersonal Skills, Time Management

ASSUMPTION: Instep Enterprise's hiring process is designed to identify candidates who possess the necessary skills and cultural fit to thrive in the company's dynamic and collaborative work environment.

πŸ› οΈ Tools & Technologies

  • Customer relationship management (CRM) software (e.g., Salesforce, HubSpot)
  • Marketing automation tools (e.g., Marketo, Pardot)
  • Project management software (e.g., Asana, Trello)
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Google Workspace (Gmail, Google Docs, Google Sheets)

ASSUMPTION: Familiarity with relevant marketing and sales tools is not required for this entry-level position, as the company provides comprehensive training to help new employees develop the necessary skills.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Customer-centric - Instep Enterprise prioritizes delivering exceptional customer experiences and driving business growth for its clients
  • Collaborative - The company fosters a supportive and collaborative work environment where employees can learn from one another and grow together
  • Innovative - Instep Enterprise encourages creativity and continuous learning, enabling employees to stay ahead of industry trends and develop cutting-edge marketing strategies

Work Style:

  • Fast-paced and energetic - The company's dynamic work environment requires employees to be adaptable and able to thrive in a high-pressure setting
  • Team-oriented - Instep Enterprise values collaboration and teamwork, with employees supporting one another to achieve common goals
  • Results-driven - The company focuses on delivering tangible results for its clients and measuring the success of its marketing campaigns

Self-Assessment Questions:

  • Do you thrive in a fast-paced, energetic work environment?
  • Are you comfortable working within a team and collaborating with others to achieve common goals?
  • Do you have a strong desire to learn and develop your skills in the marketing and sales industry?

ASSUMPTION: Instep Enterprise's company culture is centered around collaboration, innovation, and a commitment to delivering exceptional customer experiences. Candidates who align with these values and work styles are more likely to succeed in the organization.

⚠️ Potential Challenges

  • The fast-paced work environment may be overwhelming for candidates who prefer a slower, more structured setting
  • The entry-level nature of the role may require candidates to take on additional responsibilities and adapt to new tasks as needed
  • The company's small size may limit opportunities for career advancement in the short term
  • The on-site work arrangement may not be suitable for candidates who prefer remote or hybrid work environments

ASSUMPTION: While there may be challenges associated with this role, Instep Enterprise's commitment to promoting from within and providing opportunities for growth and advancement helps mitigate these potential obstacles.

πŸ“ˆ Similar Roles Comparison

  • Compared to other entry-level marketing and sales roles, this position offers a comprehensive training program and opportunities for career growth within the company
  • Instep Enterprise's focus on customer acquisition and retention sets it apart from other marketing firms that may prioritize different aspects of the marketing funnel
  • This role provides a strong foundation for a successful career in marketing and sales, with the potential for advancement into leadership positions within the organization

ASSUMPTION: Candidates should consider their long-term career goals and whether Instep Enterprise's unique focus on customer acquisition and retention aligns with their interests and aspirations.

πŸ“ Sample Projects

  • Developing and implementing a targeted marketing campaign to acquire new customers for a specific client
  • Conducting market research to identify trends and opportunities in the client's industry
  • Creating and distributing promotional materials, such as brochures, flyers, and email campaigns, to generate interest and drive sales

ASSUMPTION: The specific projects assigned to the Frontier Marketing Assistant may vary depending on the company's client base and business needs. However, these examples provide a sense of the types of tasks and responsibilities associated with the role.

❓ Key Questions to Ask During Interview

  • What opportunities are there for growth and advancement within the company?
  • How does Instep Enterprise support its employees' professional development and career goals?
  • What is the company's approach to customer acquisition and retention, and how does this role contribute to that strategy?
  • How does Instep Enterprise foster a collaborative and innovative work environment?
  • What are the most challenging aspects of this role, and how can I best prepare to succeed in them?

ASSUMPTION: Asking thoughtful and insightful questions during the interview process demonstrates a candidate's interest in the role and commitment to understanding the company's mission and values.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through this link
  • Tailor your resume and cover letter to highlight your relevant skills and experiences for this specific role
  • Prepare examples of your customer service and sales experiences to discuss during the interview
  • Research the company's clients and industry to show your initiative and interest in the role
  • Follow up with the hiring manager one week after submitting your application to express your continued interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.