Fulfillment Manager, AI Content Services 

📌 Core Information

🔹 Job Title: Fulfillment Manager, AI Content Services

🔹 Company: Vendasta

🔹 Location: Chennai, Tamil Nadu, India

🔹 Job Type: On-site

🔹 Category: Content & Creative

🔹 Date Posted: 2025-07-11

🔹 Experience Level: Mid-level (5-10 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Leading a high-performing team to deliver impactful content for SMBs
• Ensuring content aligns with client marketing goals and service level expectations
• Overseeing daily workflows and addressing customer issues
• Driving fulfillment innovation through AI adoption
• Collaborating with cross-functional teams and global partners

ASSUMPTION: This role requires a balance of leadership, operational, and strategic skills to manage a team and drive content quality and efficiency.

📋 Key Responsibilities

✅ Lead the execution of content services, ensuring alignment to service level expectations and client marketing goals

✅ Ensure a high standard of content output in terms of quality, tone, branding, and platform-specific best practices

✅ Measure and track the performance of the work completed by the team

✅ Address escalated customer issues and act as a leadership voice in complex or sensitive client engagements

✅ Oversee daily workflow prioritization and fulfillment operations, monitoring completion rates and turnaround times

✅ Conduct regular 1:1s, providing timely coaching, feedback, and support for career development and goal setting

✅ Build team capabilities in writing, content strategy, and customer empathy; support onboarding and peer learning programs

✅ Foster a collaborative and accountable team culture anchored in Vendasta’s values and leadership principles

✅ Identify, test, and implement process improvements in content creation and QA workflows

✅ Integrate AI tools into team workflows to drive automation, enhance creative output, and scale fulfillment efficiently

✅ Analyze key performance metrics and translate insights into team strategy and improvements

✅ Collaborate with global fulfillment partners to optimize resource allocation and align on content quality standards

✅ Ensure all client content aligns with brand tone, target audience, and engagement goals

✅ Partner with Product, Success, and Sales teams to stay current on social media trends and Vendasta platform updates

✅ Represent Content Services in cross-departmental initiatives, sharing learnings and opportunities to raise the bar

ASSUMPTION: This role involves a mix of strategic planning, operational management, and team leadership to ensure high-quality content delivery and client satisfaction.

🎯 Required Qualifications

Education: Bachelor's degree in Communications, Marketing, English, or a related field preferred

Experience: 7+ years of experience in content services, digital marketing, or editorial operations, ideally within agency environments

Required Skills:

• Proven team leadership skills, including performance coaching, conflict resolution, and motivation
• Strategic thinking with the ability to align team outputs to business goals and operational KPIs
• Expertise in content development for social media, blogs, and other marketing channels
• Strong understanding of branding, messaging, tone, and audience engagement best practices
• Familiarity with digital marketing platforms and metrics
• Working knowledge of process improvement methodologies (e.g., Lean, Six Sigma)
• Experience implementing AI tools into operational workflows; able to design, test, and scale prompt usage
• Proficiency in performance analytics and reporting tools to drive continuous improvement
• Excellent communication, presentation, and stakeholder management skills
• Familiarity with project management and content tools (e.g., Vendasta Task Manager, CMS, scheduling platforms)

Preferred Skills:

• Experience working with AI tools in content processes
• Ability to track AI ROI and adoption metrics
• Alignment of team AI usage with ethical standards and Vendasta’s automation strategy

ASSUMPTION: Candidates should have a strong background in content services and team leadership, with a proven track record of driving operational excellence and process improvement.

💰 Compensation & Benefits

Salary Range: INR 15-20 lakhs per annum (Estimated based on industry standards for mid-level management roles in content services)

Benefits:

• Health Insurance
• Stock Options (as per policy)
• Paid Time Offs
• Training & Career Development
• Free Snacks, hot beverages, and catered lunches on Fridays
• Culture - comprised of our core values: Drive, Innovation, Respect, and Agility
• Night Shift Premium
• Provident Fund

Working Hours: Full-time (40 hours/week)

ASSUMPTION: The salary range is estimated based on industry standards for mid-level management roles in content services, with benefits packages typical for companies of Vendasta's size and industry.

📌 Applicant Insights

🔍 Company Context

Industry: Software Development

Company Size: Mid-sized (501-1,000 employees)

Founded: 2008

Company Description:

• Vendasta is the leading AI software company for customer acquisition and engagement, helping businesses get more customers and keep them.
• Their AI-powered platform unifies marketing, sales, and operational workflows, eliminating the need for fragmented tools and streamlining every stage of the customer journey.
• Headquartered in Saskatoon, Canada, Vendasta employs over 700 dedicated team members across offices in Saskatoon, Boca Raton, and Chennai, serving a global network of partners and SMBs.

Company Specialties:

• Reputation Management
• Social Marketing
• Digital Advertising
• Review Monitoring
• Reputation Management Software
• White-Label Ecommerce
• Local Citation Building
• Social Media Management Platform
• PPC Solutions
• Website Builder
• SEO White Label Services
• Productivity Software
• Client Portal
• Agency Management Software
• Sales CRM
• Meeting Scheduler
• Automations
• Project Management Software

Company Website: http://www.vendasta.com/

ASSUMPTION: Vendasta is a well-established company in the software development industry, with a strong focus on AI-driven customer acquisition and engagement solutions.

📊 Role Analysis

Career Level: Mid-level (managing teams and driving operational excellence)

Reporting Structure: This role reports directly to the Director of Content Services and oversees a team of content creators and strategists

Work Arrangement: On-site, full-time (40 hours/week)

Growth Opportunities:

• Potential to advance to a senior leadership role within the Content Services team
• Chance to expand skills in AI integration and process optimization
• Opportunity to work with global teams and partners, gaining international experience

ASSUMPTION: This role offers strong growth potential for candidates looking to advance their careers in content services and AI-driven operations.

🌍 Location & Work Environment

Office Type: On-site, with a collaborative and agile work environment

Office Location(s): Chennai, Tamil Nadu, India

Geographic Context:

• Chennai is the capital city of the Indian state of Tamil Nadu, known for its rich cultural heritage and vibrant tech industry
• The office is located in the heart of the city, providing easy access to public transportation and amenities
• The city offers a mix of traditional and modern infrastructure, with a growing startup ecosystem

Work Schedule: Full-time (40 hours/week), with flexible hours and remote work options available for certain roles

ASSUMPTION: Chennai offers a dynamic work environment with a mix of traditional and modern infrastructure, providing ample opportunities for professional growth and development.

💼 Interview & Application Insights

Typical Process:

• Online application review
• Phone or video screening
• On-site or virtual interview with the hiring manager
• Final round interview with key stakeholders
• Background check and offer extension

Key Assessment Areas:

• Content strategy and development skills
• Team leadership and management abilities
• AI integration and process optimization expertise
• Cross-functional collaboration and stakeholder management
• Alignment with Vendasta's core values and company culture

Application Tips:

• Tailor your resume and cover letter to highlight relevant content services and team leadership experience
• Demonstrate your understanding of AI tools and process improvement methodologies in your application materials
• Prepare examples of your content strategy and development work, as well as team leadership successes
• Research Vendasta's company culture and values to show your fit for the role and organization

ATS Keywords: Content Services, Digital Marketing, Team Leadership, Process Improvement, AI Integration, Performance Analytics, Stakeholder Management, Project Management, Content Tools

ASSUMPTION: Vendasta's application process focuses on assessing candidates' content services and team leadership skills, as well as their ability to integrate AI tools into operational workflows.

🛠️ Tools & Technologies

• Vendasta Task Manager
• Content Management System (CMS)
• Social media scheduling platforms
• AI content generation and optimization tools
• Performance analytics and reporting tools

ASSUMPTION: Vendasta uses a mix of proprietary and industry-standard tools to manage content workflows, optimize performance, and drive AI integration.

👔 Cultural Fit Considerations

Company Values:

• Drive: Vendasta encourages employees to take initiative, be proactive, and drive results
• Innovation: The company fosters a culture of continuous learning and improvement, embracing new ideas and technologies
• Respect: Vendasta values diversity, inclusion, and collaboration, treating all employees and partners with kindness and respect
• Agility: The company emphasizes adaptability, flexibility, and a growth mindset to navigate changing market conditions

Work Style:

• Collaborative: Vendasta encourages teamwork, open communication, and cross-functional collaboration
• Agile: The company embraces an agile work environment, with a focus on continuous improvement and rapid iteration
• Data-driven: Vendasta uses data and analytics to inform decision-making and drive continuous improvement

Self-Assessment Questions:

• Do you align with Vendasta's core values of Drive, Innovation, Respect, and Agility?
• Are you comfortable working in a collaborative, agile, and data-driven environment?
• Do you have experience leading teams and driving operational excellence in a content services role?

ASSUMPTION: Vendasta's company culture emphasizes collaboration, innovation, and data-driven decision-making, with a strong focus on driving results and continuous improvement.

⚠️ Potential Challenges

• Managing a high-performing team in a fast-paced, dynamic environment
• Balancing operational excellence with strategic innovation and AI integration
• Collaborating effectively with global partners and stakeholders
• Adapting to changing market conditions and client needs

ASSUMPTION: This role presents unique challenges related to team management, operational efficiency, and strategic innovation in a dynamic, global content services environment.

📈 Similar Roles Comparison

• Unlike traditional content manager roles, this position emphasizes AI integration and process optimization
• Compared to other mid-level management roles, this position requires a strong blend of operational, strategic, and leadership skills
• Career progression in this role may involve advancing to senior leadership positions within Vendasta's Content Services team

ASSUMPTION: This role offers a unique blend of operational, strategic, and leadership responsibilities, with a strong focus on AI integration and process optimization.

📝 Sample Projects

• Developing and implementing a comprehensive AI content strategy for a global client portfolio
• Optimizing content workflows and QA processes to improve efficiency and quality
• Collaborating with global partners to align content quality standards and resource allocation

ASSUMPTION: These sample projects reflect the strategic, operational, and collaborative aspects of the Fulfillment Manager, AI Content Services role at Vendasta.

❓ Key Questions to Ask During Interview

• How does Vendasta support the integration of AI tools into content workflows, and what resources are available for team training and development?
• Can you describe the team structure and dynamics within the Content Services department, and how does this role fit into the broader organizational context?
• How does Vendasta foster a culture of innovation and continuous improvement, and what opportunities exist for growth and development within the Content Services team?
• What are the key performance indicators (KPIs) used to measure the success of the Content Services team, and how does this role contribute to driving those metrics?
• How does Vendasta approach collaboration and communication with global partners and stakeholders, and what tools and processes are in place to facilitate effective cross-functional teamwork?

ASSUMPTION: These interview questions are designed to assess the candidate's understanding of Vendasta's AI integration strategies, team dynamics, cultural values, and performance metrics.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant content services and team leadership experience, as well as your familiarity with AI tools and process improvement methodologies
• Prepare examples of your content strategy and development work, as well as team leadership successes
• Research Vendasta's company culture and values to show your fit for the role and organization
• Follow up with the hiring manager one week after your final round interview to express your continued interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.