full-Time Customer Service Supervisor

📌 Core Information

🔹 Job Title: Full-Time Customer Service Supervisor

🔹 Company: KOHLS

🔹 Location: Billings, Montana, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: March 31, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: Not specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Leading and coaching associates to enhance customer service experiences at point of contact (POC) and customer service areas
• Training associates and ensuring adherence to merchandising and company standards
• Overseeing inventory accuracy and daily cash processes
• Promoting and achieving individual as well as storewide goals

ASSUMPTION: The position requires balancing customer service leadership with operational tasks, drawing from the retail setting's demand for multitasking.

📋 Key Responsibilities

✅ Lead, coach, and assist associates to enhance speed and quality of service

✅ Train associates on point of sale and customer service standards

✅ Support training on merchandising standards and inventory accuracy

✅ Oversee daily cash processes including register balancing and transaction auditing

✅ Encourage a culture of integrity, teamwork, and excellent customer service

✅ Use key performance indicators to drive store results

✅ Maintain adherence to safety policies and assist in loss prevention efforts

ASSUMPTION: Responsibilities involve not only direct supervision but also strategic input into store performance and safety.

🎯 Required Qualifications

Education: Not specified

Experience: Must have experience supervising teams with a focus on achieving daily goals

Required Skills:

• Strong verbal and written communication skills
• Effective interpersonal abilities
• Flexibility to work various shifts including nights and weekends

Preferred Skills:

• 2 years of experience in retail or a similar industry

ASSUMPTION: Emphasis on communication and flexibility indicates a dynamic work environment typical of retail sectors.

💰 Compensation & Benefits

Salary Range: Starts at $20.75 per hour

Benefits:

• Competitive salary
• Potentially comprehensive benefits package typical of large retailers
• Opportunities for career advancement

Working Hours: Full-time, with flexible scheduling demands

ASSUMPTION: The offered wage aligns with industry standards for supervisory roles in retail, with benefits possibly including health and employee discounts.

📌 Applicant Insights

🔍 Company Context

Industry: Retail, an industry driven by customer experience and efficiency

Company Size: Over 10,001 employees, providing a robust support network and resources

Founded: 1962, with a long-standing presence in the U.S. market

Company Description:

• Kohl's operates more than 1,100 stores nationwide
• Emphasizes a strong brand portfolio and customer loyalty programs
• Focuses on both in-store and online shopping experiences

Company Specialties:

• Beauty
• Retail
• Marketing
• Product Development

Company Website: http://careers.kohls.com

ASSUMPTION: Kohl's reputation and size suggest stability and room for growth in various career paths.

📊 Role Analysis

Career Level: Mid-level supervisory role with potential for further advancement

Reporting Structure: Reports to store management and collaborates with team members

Work Arrangement: On-site role with flexible scheduling to meet business needs

Growth Opportunities:

• Develop leadership skills through training and mentoring roles
• Advance to higher management positions based on performance
• Expand knowledge in areas like inventory management and customer loyalty strategies

ASSUMPTION: There are clear paths for career progression within the company through demonstrated leadership and operational skills.

🌍 Location & Work Environment

Office Type: Retail environment

Office Location(s): Primary location in Billings, Montana

Geographic Context:

• Central to regional commerce in Montana
• Close to community amenities and transport options
• Local market familiarity beneficial

Work Schedule: Requires flexibility to accommodate store hours, including weekends and holidays

ASSUMPTION: The retail location in a city like Billings offers diverse customer interactions and community engagement opportunities.

💼 Interview & Application Insights

Typical Process:

• Submit application via Kohl's career portal
• Participate in initial phone or video screening
• Attend in-person interviews with store management

Key Assessment Areas:

• Leadership and team management
• Customer service philosophy and skills
• Ability to manage operational tasks and challenges

Application Tips:

• Highlight prior supervisory experience in retail
• Demonstrate understanding of customer service excellence
• Showcase flexible availability

ATS Keywords: Customer Service, Team Leadership, Coaching, Operational Efficiency, Retail Experience

ASSUMPTION: The process is designed to assess both leadership potential and fit with Kohl's customer-centric attitude.

🛠️ Tools & Technologies

• Point of Sale (POS) Systems
• Inventory Management Software
• Customer Relationship Management (CRM) Tools

ASSUMPTION: Technologies used are typical for retail operations, aiming to improve efficiency and customer interaction.

👔 Cultural Fit Considerations

Company Values:

• Integrity and honesty in all operations
• Commitment to teamwork and inclusivity
• Focus on customer satisfaction and service excellence

Work Style:

• Engaged and proactive in a fast-paced environment
• Adaptability to change and new challenges
• Collaborative approach to problem-solving

Self-Assessment Questions:

• Am I comfortable managing a diverse team in a retail setting?
• Can I work flexible hours as needed by store operations?
• Do I have a strong commitment to customer service excellence?

ASSUMPTION: Cultural fit emphasizes teamwork, adaptability, and a customer-first mindset within the dynamic retail environment.

⚠️ Potential Challenges

• Handling high customer volume during peak times
• Maintaining operational efficiency across diverse tasks
• Balancing customer service with backend responsibilities
• Managing resource allocation with shifting store needs

ASSUMPTION: The role's challenges are typical of retail supervision, emphasizing multitasking and strategic oversight.

📈 Similar Roles Comparison

• Comparable roles may offer similar pay but varying company cultures
• Managerial roles frequently require balancing floor supervision with administrative duties
• Compared to smaller retailers, Kohl's offers broader exposure to industry practices

ASSUMPTION: Similar roles in retail often require a similar skill set, though the scale and brand reputation may differ.

📝 Sample Projects

• Implementing a new customer loyalty program
• Redesigning store layouts for improved customer flow
• Conducting training seminars for new store technologies

ASSUMPTION: Projects likely focus on enhancing sales, service, and store efficiency.

❓ Key Questions to Ask During Interview

• What are the most critical challenges in this role?
• How does Kohl's support professional development for supervisory roles?
• Can you describe a typical day at this location?
• How is team performance evaluated and rewarded?
• What is the process for implementing new policies or procedures?

ASSUMPTION: Suggested questions delve into company culture, team dynamics, and operational expectations.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare your resume to highlight relevant supervisory and retail experience
• Practice common retail-specific interview questions
• Research Kohl's business model and store operations
• Prepare questions to ask during your interview to demonstrate industry knowledge

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.