FX Account Manager - Hungary

📌 Core Information

🔹 Job Title: FX Account Manager - Hungary

🔹 Company: iBanFirst

🔹 Location: Budapest, Budapest, Hungary

🔹 Job Type: On-site

🔹 Category: 💼 Account Management

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: Not Specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Acting as the main point of contact for clients utilizing the iBanFirst platform
• Executing proactive cross-sell and upsell strategies
• Managing a portfolio of clients with a focus on relationship building
• Optimizing international payments and providing insights on currency risk

ASSUMPTION: The role involves significant client interaction and a focus on financial services within the FX domain, suggesting a dynamic and client-centric approach.

📋 Key Responsibilities

✅ Serve as the primary contact for clients once introduced to the platform

✅ Drive portfolio growth through strategic cross-selling and upselling

✅ Build and sustain long-term client relationships

✅ Host face-to-face meetings with clients

✅ Collaborate with Customer Success Management for client satisfaction

✅ Optimize client's international payments and hedging strategies

✅ Conduct analysis on companies' currency risk management

✅ Educate and support companies on currency issues

✅ Facilitate client understanding of platform features

✅ Address daily client needs

✅ Gather client feedback and communicate internally

✅ Monitor KPIs including Cross-sell, Upsell, Churn & NPS

ASSUMPTION: These responsibilities demand strong interpersonal skills and a proactive approach to client management and financial strategizing.

🎯 Required Qualifications

Education: Not specified

Experience: Prior experience in a customer-facing position, preferably in financial services

Required Skills:

• Strong knowledge of FX markets
• Excellent communication skills
• Customer-oriented mindset
• Attention to detail
• Proficiency in English
• Team player abilities

Preferred Skills:

• Experience in financial services
• Advanced understanding of international payment systems

ASSUMPTION: The role does not require specific educational credentials but emphasizes experience and practical skills in client management within the finance sector.

💰 Compensation & Benefits

Salary Range: Competitive, with a performance-based bonus structure

Benefits:

• 25 vacation days
• Comprehensive onboarding and buddy programs
• Opportunities for professional and personal growth
• All necessary tools and resources for optimal performance

Working Hours: 40 hours per week, likely with standard business hours

ASSUMPTION: The benefits reflect a supportive work environment with a focus on employee development and satisfaction.

📌 Applicant Insights

🔍 Company Context

Industry: Financial Services, specifically focused on international payments and currency risk management

Company Size: 201-500 employees, offering a mid-sized environment conducive to visibility and growth

Founded: 2016

Company Description:

• Leading provider of cross-border payment solutions
• Empowers SMEs with efficient and secure transactions
• Backed by significant investment to drive innovation and growth

Company Specialties:

• Currency accounts
• International payments
• Real-time exchange rates

Company Website: https://www.ibanfirst.com

ASSUMPTION: As a fintech company, iBanFirst is likely to provide a dynamic and fast-paced work environment focused on innovation in financial technology.

📊 Role Analysis

Career Level: Mid-level managerial position with potential for advancement

Reporting Structure: Likely reports to senior managers within the Account Management or Customer Success teams

Work Arrangement: On-site, with potential travel for client meetings

Growth Opportunities:

• Exposure to international markets and currency management
• Opportunities to develop expertise in FX and financial strategies
• Potential for internal promotion within a growing company

ASSUMPTION: The role offers significant learning and growth opportunities, especially for those interested in international finance and client management.

🌍 Location & Work Environment

Office Type: Professional, collaborative office setting located in Budapest

Office Location(s): Váci út 47, Budapest, 1134, Hungary

Geographic Context:

• Central European business hub
• Accessibility to diverse international markets
• Resurgence in fintech industries

Work Schedule: Standard business hours, likely with some flexibility for client requirements

ASSUMPTION: The Budapest location likely offers a dynamic and international work environment, fostering networking and cross-cultural opportunities.

💼 Interview & Application Insights

Typical Process:

• Submission of resume and cover letter
• Initial phone screening with HR
• Technical and behavioral interviews
• Final interview with hiring manager

Key Assessment Areas:

• Understanding of FX and financial products
• Client interaction and communication skills
• Problem-solving abilities

Application Tips:

• Highlight relevant FX and financial services experience
• Demonstrate client management skills
• Prepare examples of cross-sell and upsell successes

ATS Keywords: FX, Account Management, International Payments, Client Relations

ASSUMPTION: The recruitment process focuses on candidates' experience with financial products and client relationship management.

🛠️ Tools & Technologies

• FX trading platforms
• CRM software
• Data analysis tools

ASSUMPTION: Familiarity with finance-related software and analytical tools is beneficial for this role.

👔 Cultural Fit Considerations

Company Values:

• Innovation
• Customer-centricity
• Trust and transparency

Work Style:

• Proactive and client-focused
• Collaborative and team-oriented
• Adaptive to fast-paced environments

Self-Assessment Questions:

• How do I approach client relationship management?
• Am I comfortable with rapidly changing financial environments?
• Do I have experience with cross-border payments?

ASSUMPTION: A successful candidate will align with iBanFirst's emphasis on innovation and client service.

⚠️ Potential Challenges

• Navigating rapidly evolving financial regulations
• Managing diverse client needs in a competitive market
• Staying updated with international currency trends
• Balancing multiple client relationships simultaneously

ASSUMPTION: The role challenges candidates to maintain high standards of client service while managing complex financial strategies.

📈 Similar Roles Comparison

• Greater emphasis on international exposure compared to traditional account management roles
• More direct client interaction than typical financial analyst positions
• Requires a deeper understanding of FX markets compared to general customer service positions

ASSUMPTION: This role sets itself apart by combining client relationship skills with specialized financial knowledge.

📝 Sample Projects

• Expanding client portfolio through targeted upsell strategies
• Developing custom hedging strategies for multi-currency transactions
• Leading workshops to educate clients on the iBanFirst platform

ASSUMPTION: Sample projects likely focus on enhancing client success and leveraging the platform’s capabilities for tailored solutions.

❓ Key Questions to Ask During Interview

• What strategies have been most effective in expanding client portfolios here?
• How does the company support employee growth and development?
• What are the biggest challenges currently faced by iBanFirst in the FX market?
• How do teams collaborate across different countries?
• What are the key performance indicators for this role?

ASSUMPTION: Asking insightful questions can demonstrate a strong interest in both the role and company operations.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the iBanFirst careers page
• Ensure your resume highlights relevant experience with FX markets
• Prepare to discuss your approach to client management during interviews
• Demonstrate understanding of international payment processes
• Follow up after your interviews to express continued interest

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.